Maybe the worst service I have had in years. Food wasn't great either so the combination made for a frustrating evening. The manager didn't seem to care so I told him never again. Skip the kitchen.
Very disappointing. We have been here many times before and this was not a good experience.
No one seemed like they cared about anything
Waited in empty entry way for 12 mins before being acknowledged by a male manager (or any staff member for that matter). Phone was ringing incessantly, all lines blinking, desk completely absent and clearly no concern to answer. Finally shown to table (with a reservation made weeks previous). Took 11 mins to be greeted. Server clearly had no aquaintance of the menu, even to go so far as to force us to point out and explain ingredients and menu items that he was unfamilliar with. Appetizers arrived before drinks, before napkins, before silverware. We had to awkwardly flag down another employee to request sugar for tea, S&P, and eating utensils, as the necessities were noticed. Server reminded us mutliple times that he "hasnt worked here in a while " and that "the menu has changed, I guess". The food was wonderful, but the image I am left with is of a restaurant that was completely unprepared, understaffed, and inexperienced. Both My husband and I are in the industry- managing restaurants in center city Philadelphia, and the solutions here were completely manageable with proper staffing and preparation.
Place was not busy and we waited about 30 minutes to have our order taken. My French toast was dry, almost burnt with barely and filling as it stated. The toast for the omelette wasn't brought to the table till the eggs got cold and we had to ask for another table setting. Was very disappointed as we came in to celebrate Mother's Day. Don't know if I'd want to come back.
Decent place for casual food. Service was terrible. Our waiter kept telling "done" whenever we asked for something but it never got "done". Waited 20 minutes for beers and wine for 4 people. Disorganized and manager nowhere to be found. Too bad.
Great neighborhood restaurant with a food forward attitude and excellent service!
Great service and nice menu.
Excellent food and very attractive setting- open, big bar, lots of seating for groups as well as singles and doubles. Nice comfortable booths. The evening we were there, several large groups were also present creating demands on the servers resulting in a slower pace than desired. I had the Tuna which was outstanding. My partner had the Short Ribs which were very good. Nice selection of beer and wine.
Put us in bar area during Kentucky Derby - server was watching race, 20 minutes for drinks. Told us 4x, sorry gonna make it up to you - comped 1st round. The make up never came walked to bar for drink refills, told its very busy because of graduation . Not enough staff to cover service, 2nd bad service experience.
Serve breakfast all day. Bacon was excellent and toast was well above normal. Nice sized serving of eggs and fried potatoes. Colleague had fish tacos that were fresh and full with nice size serving of French fries. A bit pricey at $21 apiece with 18% tip and tax but it was good.