Waited in empty entry way for 12 mins before being acknowledged by a male manager (or any staff member for that matter). Phone was ringing incessantly, all lines blinking, desk completely absent and clearly no concern to answer. Finally shown to table (with a reservation made weeks previous). Took 11 mins to be greeted. Server clearly had no aquaintance of the menu, even to go so far as to force us to point out and explain ingredients and menu items that he was unfamilliar with. Appetizers arrived before drinks, before napkins, before silverware. We had to awkwardly flag down another employee to request sugar for tea, S&P, and eating utensils, as the necessities were noticed. Server reminded us mutliple times that he "hasnt worked here in a while " and that "the menu has changed, I guess". The food was wonderful, but the image I am left with is of a restaurant that was completely unprepared, understaffed, and inexperienced. Both My husband and I are in the industry- managing restaurants in center city Philadelphia, and the solutions here were completely manageable with proper staffing and preparation.