Ashmolean Rooftop Restaurant

Ashmolean Rooftop Restaurant 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. G

   Gus VIP

   Berkshire1則評論

   5.0

   在1天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We had a delicious afternoon tea. The food was lovely, the service attentive and friendly; all in all a lovely experience.
   

   請問這對你有幫助嗎？

2. a

   arjaan

   New York City1則評論

   3.0

   在4天前用過餐

   1. 整體 3
   2. 食物 2
   3. 服務 3
   4. 氛圍 5

   This was so disappointing. Lovely weather, amazing rooftop views and experience. But high tea was lacking in quality. Only two choices of tea: they were out of earl grey (!) and had never heard of lapsan souchon. Bits and bytes we left many on the tray. Sandwiches were dry with indeterminate ham. Butter was just that. No clotted cream. Scones dry and challenging. Only one choice of jam. Sadly, I will not recommend in spite of the stupefyingly special museum.
   

   Ashmolean Rooftop Restaurant已在1天前回覆

   We're truly sorry to hear that your afternoon tea didn't meet your expectations, especially given the beautiful setting and weather. We understand how important it is to have a high-quality tea experience, and we deeply regret that we fell short. Your feedback regarding the tea selection, sandwich quality, and scones will certainly be addressed with the team. We are especially sorry that you did not receive the standard of service and attention to detail that we aim to provide. We will take immediate action to improve our offerings, including expanding tea choices and ensuring the food is fresh and satisfying. We hope you'll give us another chance to deliver a better experience in the future, and we appreciate you bringing these issues to our attention. Kindest, Ashmnolean rooftop.
   

   請問這對你有幫助嗎？

3. J

   James

   London18則評論

   4.0

   在5天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   A very good lunch. One had a very varied and tasty risotto. I had an excellent, well balanced shepherd’s pie with firm carrots snd a minted pea puree. Great treacle tart to follow. One of us had the special dessert— a complicated ice cream with little chunks of diced fruit and coconut. Served in a tall glass. All very well but impenetrably deep frozen. Spoon would have given way first. Waiter returned and wasn’t surprised to find it needed a blast in the microwave. Said most diners asked for the same follow up, raining obvious questions about concept or storage or both! Otherwise a good afternoon…
   

   Ashmolean Rooftop Restaurant已在1天前回覆

   Thank you for sharing your feedback, we're pleased to hear you enjoyed your main courses and desserts overall, and we appreciate your positive comments about the risotto and shepherd's pie. However, we sincerely apologize for the issue with the special dessert. It’s disappointing to hear that the ice cream was too frozen to enjoy, and we completely understand how frustrating this was; we will address the storage and preparation of this dessert to ensure it meets the expected quality and consistency for our guests. Thank you for bringing this to our attention, and we hope to provide you with an improved experience next time! Kindest, Ashmolean rooftop restaurant.
   

   請問這對你有幫助嗎？

4. J

   James

   Devon1則評論

   1.0

   在2025年5月4日用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 3

   Finding this restaurant wasn't the easiest, I'd expect better signage especially considering it's located in a museum with not the easiest/clearest access. The service was poor and I found it tad rude. There was a mark on one of the plates so we asked to replace it, there was no apology or friendliness it was met with a stern face. When the replacement was given similarly, it was almost shoved onto us and with no words said. We were placed on a table and had pre-booked 4 afternoon teas, this reiterated by the waitress who greeted us. As the afternoon teas arrived the waited seemed annoyed that the table had been placed incorrectly and with napkins and cutlery next to the plate and the expression he gave was as if it was our fault and we did something wrong when that was how the table was laid and set. He was saying how there won't be enough room at the same time he was laying the afternoon tea another waitress simultaneous starting placing the drinks which was unhelpful to her colleague. The waiter then suddenly decided this table wasn't big enough and asked us to move. Again, the way it was said and the move was just chaotic and rude. No offer of help was given to move all the cutlery and drinks etc till after we moved them. I just found it very standoffish and unwelcoming and surprising that the staff didn't know what table was appropriate when it is their signature dish and they know better than anyone. I do not think I'd visit again or recommend it based on how I was treated. I'd expect a waitress to friendly say I apologise about a dirty plate and similarly I would expected to be seated appropriately but if not I'd expect it to be communicated in a friendly way such as I am sorry I think a bigger table will give you more room so you're not cramps let us set one up for you and then we'll let you know when it was ready.
   

   Ashmolean Rooftop Restaurant已在1天前回覆

   Thank you very much for sharing your detailed feedback, I’m truly sorry to hear about your experience, what you described falls short of the standards we aim to uphold, both in service and in hospitality. You should have been warmly welcomed, especially during a pre booked afternoon tea. Your points about signage, the initial plate issue, the table confusion, and the tone of interactions are all very valid; a simple apology, clear communication, and a considerate approach could have made a big difference. Please know we’re taking your comments seriously and will share them with the team to ensure we improve. We hope you might consider giving us another chance in the future to offer the warm and professional service we’re known for. Kindest, Ashmolean rooftop restaurant.
   

   請問這對你有幫助嗎？

5. H

   Helen

   San Francisco4則評論

   1.0

   在2025年5月3日用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 4

   We ordered a bottle of prosecco, the waiter managed to pour most of it over the table, we asked for him to clean it up, this took too long. We ordered some breads, boring bread that was certainly not what the menu promised and the smallest amount of oil and balsamic I have ever seen. We were assessing this for a 50th Birthday, it's certainly off the list.
   

   Ashmolean Rooftop Restaurant已在1天前回覆

   Thank you for sharing your experience with us, we deeply apologize for the issues with the prosecco service and the delay in cleaning it up. It's certainly not the experience we aim to provide, we also regret that the bread and accompanying oil and balsamic did not meet your expectations. Your feedback is invaluable, and we will review our service and offerings to ensure such mistakes do not happen again. We're sorry we did not meet your standards for this special occasion, and we truly hope you will reconsider giving us another chance in the future. Kindest, Ashmolean rooftop restaurant.
   

   請問這對你有幫助嗎？

6. N

   Nicki

   Oxford1則評論

   3.0

   在2025年5月1日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 3
   4. 氛圍 3

   We enjoyed our afternoon tea but unfortunately it felt a bit rushed as they had a private event happening from 4pm which we hadn’t been warned about although we booked in advance. We also weren’t advised beforehand that the cost had increased since we booked a month ago
   

   • 

   Ashmolean Rooftop Restaurant已在1天前回覆

   Thank you for sharing your experience with us, we’re glad to hear that you enjoyed the afternoon tea, though we apologize for the rushed feeling caused by the private event and the lack of prior communication about the price increase. We strive to ensure our guests are fully informed, and your feedback will help us improve our service and communication in the future; hope to have the opportunity to welcome you back soon. Kindest, Ashmolean rooftop restaurant.
   

   請問這對你有幫助嗎？

7. S

   Sheila

   Bedfordshire2則評論

   2.0

   在2025年4月29日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 3
   4. 氛圍 3

   Originally ordered lunch menu for me and my 3 friends. Last minute friends decided they would prefer Afternoon Tea -the restaurant obliged without a problem. Afternoon Tea was poor quality especially sandwiches, scones were really nice, cakes unexciting. The restaurant had IT problems with regards to electronic payments and this took over the staff’s attention. It was eventually sorted. Afraid won’t be returning. I also made my reservation a week prior and the staff had difficulty finding us a table!!
   

   Ashmolean Rooftop Restaurant已在1天前回覆

   Thank you for taking the time to share your experience, we're sorry to hear that your visit didn't meet expectations, particularly regarding the quality of the Afternoon Tea, the payment issues, and the initial trouble with your reservation. Your feedback is important, and we’ll take it on board as we continue to work on improving both our food offering and the overall service. Kindest, Ashmolean rooftop restaurant.
   

   請問這對你有幫助嗎？

8. T

   Tricia

   Oxford1則評論

   5.0

   在2025年4月26日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Dietary requirements were met with ease We had a lovely afternoon - thank you
   

   Ashmolean Rooftop Restaurant已在1天前回覆

   Thank you very much for your kind feedback, we're so pleased to hear you had a lovely afternoon and that our team was able to accommodate your dietary requirements with ease. We look forward to welcoming you again soon. Kindest, Ashmolean rooftop restaurant.
   

   請問這對你有幫助嗎？

9. A

   Amanda

   Bath2則評論

   3.0

   在2025年4月26日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 3
   4. 氛圍 4

   Lovely roof top terrace. Service okay. Food good vfm.
   

   • 

   Ashmolean Rooftop Restaurant已在1天前回覆

   Thank you for your feedback, we're glad you enjoyed the rooftop terrace and found the food to be good value for money. We'll continue working on improving our service to ensure a better overall experience next time. Kindest, Ashmolean rooftop restaurant.
   

   請問這對你有幫助嗎？

10. S

    Sarah

    Oxford1則評論

    3.0

    在2025年4月25日用過餐

    1. 整體 3
    2. 食物 3
    3. 服務 3
    4. 氛圍 3

    Afternoon tea at £28.50 a head plus automatically applied 10% service charge - which I don’t approve of. The food just wasn’t that great and neither was the service. None of the desserts tasted home made and some of the sandwich filllings were very lacklustre. There was no attention to detail - cups and crockery low quality etc. I think I expected it to be similar to the afternoon tea experience offered by Bettys and other similar chains and it isn’t - which is a shame for somewhere in such a beautiful location. Would not recommend the afternoon tea option at this price.
    

    Ashmolean Rooftop Restaurant已在1天前回覆

    Thank you for sharing your detailed feedback. We're genuinely sorry to hear that your afternoon tea experience did not meet your expectations, particularly in terms of quality, presentation, and service; we appreciate your comments about the food and tableware, and will be reviewing these aspects with our kitchen and service teams. We also understand your concerns about the discretionary service charge, and we’ll ensure this is communicated more clearly. Your comparison to other well-known tea experiences is noted, and we’re committed to improving so that our offering better reflects the high standards our location deserves. Kindest, Ashmolean rooftop restaurant.
    

    請問這對你有幫助嗎？