This is a review of the final day in the old location. I was so disappointed and let down. Why would such a class act allow them selves to deliver such a sub-par service. We tried to order a meat and cheese plate and you were out of almost everything. In fact you were out of many things. This has always been my #1 wine and cheese place, and I hope they are doing better in the new location, but this was a very bad way to say good-bye.
Compared with a year ago, neither food nor service was up to the standard when we went for dinner on 29th Oct. The vegetable companying the dish was frozen and was heated up but not very well. The meat was tasteless. The service was slow & not attentive considering the restaurant was less than half full. We were very disappointed with it.
Overtime we go to NYC we go to Artisanal for a fondue. It's a classic for our family.
Horrible food, mussels cold, eggs Benedict like rubber. Screaming, banging childrn. Very expensive, terrible dining experience
This restaurant has one of the best cheese selections in the city. For some reason they have replaced the "BIG Cheese" which was their signature grilled cheese sandwich with something they call the "Cheese Club". It is a major disappointment. They have replaced a world class grilled cheese dish with some cheese between 3 slices of bread.
We used to love going to Artisanal but this time we were taken aback and apparently other diners feel the same way. Usually, the restaurant is jam packed but on the night we were there it was maybe 30% at best. Service? It has never been great but now it is worse. Waitstaff is rude and indifferent. Food? It used to be good but now it is AWFUL. The menu has changed and not for the better. We started with the large seafood platter and that was a mistake. For $150 we got 10 oysters and 8 clams (they were delicious!) 8 teeny tiny shrimp, a teeny tiny lobster tail, a teeny tiny claw, 3 small pieces of crab and a "seafood salad' that I cannot describe. We usually order this platter at Balthazar and are never disappointed. Here, very disappointed! The seafood salad had ingredients that just do not go w seafood. It left a bad taste in our mouths. Almost Indian type spices???? No mussels, no whelks. We would have been better to order 2 dozen oysters for $72.
Onto the main course. No more steak frites! In place, my husband ordered hanger steak and it just wasn't the same. A strong marinade and no frites! I ordered the lobster with cabbage and it was awful. I sent it back, got onion soup instead and it too was awful! It had an underlying taste like cabbage instead of the rich beefy cheesy onion taste. BTW, w a room in back with pounds and pounds of cheese, they put one skimpy piece of cheese on the soup! Last but least, the wine list was very overpriced! Bottles were extremely overpriced. I had a martini for $21.00 and my husband had a couple of glasses of chardonnay at $18.00 each. Way too much for the amount served and the 'casual bistro' you're dining at!
I just looked online and realized why I was so disappointed w this awful and very expensive meal ($300+) Terrance Brennan sold the restaurant to Sarid Drory. He is one of the original owners of The Waverly Inn and The Cub Room. Well, now there 3 restaurants I will not be returning to!
Artisinal has been a favorite standby of mind for years, and their fondue and cheeses remain excellent choices. However, it seems like in my last 2 times I visited the quality of both food and service has slipped. Specifically, on my last trip, the dover sole was somewhat mushy and the meuniere sauce was overly salty (although the pate appetizer was delicious). Our waiter couldn't have been less interested (example, "what type of tea do you have?" answer: "I know we have chamomile" as the only option) and took our order by spreading his hands as if to ask "are you ready yet?" Overall it just felt sloppier than it has in the past, as if the people working there no longer really care.
The food was delicious. Unfortunately, however, the service was rude in the extreme. This includes two waiters and two hostesses. At such prices, common courtesy would seem appropriate.
Our server was extremely unfriendly and unaccomadating. I had specified that it was a special occasion and that we had dietary restrictions when I made a reservation. For a bill that was susbstantial, the service and food was mediocre. Never returning or recommending.
I will say that the Truffle Fondue was delicious. However, the prices at this restaurant are out of control. Even at some of the top restaurants in NYC, I don't think I have encountered these prices. I don't know what they are thinking. Our appetizers were adequate but not stellar, further infuriating given the prices. Perhaps that is why the restaurant was half empty on a Saturday night.