Artisan Beach House at The Ritz-Carlton, Bal Harbour
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Service was really bad
Food was good and so was the service!
Lovely outdoor space with water views. Delicious food and great service. A very enjoyable evening.
2 for 3
Top management better when sees hands on skills.
Kata and Mohammad made the experience outstanding! Find those two when you get there!
Hostess greeted us with a smile. Server was attentive. Would've been nice to be offered bread while we waited for our food. Ordered two orders of ceviche appetizers, we could've been informed that one could be shared for two people. It would have been nice to have a specialty cracker or plantain chip with the ceviche, but it was served in a bowl without any type of side. The food was tasty, but nothing stood out as extraordinary. The one issue we encountered; the restaurant was extremely cold, so much so that guests had to go up to their rooms to look for sweaters and jackets to wear while dining. The weather was stormy, so sitting outside wasn't an option. We may give this restaurant another chance, and sit outside on the patio instead.
Waiter was not attentive at all. He assisted us maybe 3-4 times throughout the night and all our food was brought over by the runners. Restaurant was not busy enough to explain lack of service. Also had to check in and tell the host we had a reservation 3 times. Was told by a couple of neighbors the food and service was good and perfect for Valentine’s Day but it did not live up to the reputation. Hotel employees were very nice and polite
Empty. Tvs hanging on the wall, cheapening the experience, and there was no view of the sea from the tables..only the adjacent parking garage. Staff did not prepare a table for 7. They gave us a table that was set for 12 people. We were so spaced out, it didn’t feel like we were sharing a table. Food was good.
But the ambiance was very disappointing.
Great brunch experience with a wonderful view of the intracoastal. Wonderful and professional staff, great choices for breakfast, brunch and lunch at affordable pricing. Only $5 to valet park which is unheard of for such a prestigious property.
Perfect view and delicious food . I recommend.. Thank you
Service was terrible. Food was bland. Waited for almost twenty minutes before being served. Dinner took over an hour.
Mediocre food, inattentive service, sterile atmosphere. A bird relieved itself on our table and nothing was done to make good.
Beautiful property with very nice view. Comfortable seating, excellent service and exquisite food selection.
Wow what a disgrace for a fine hotel to take 45 minutes to prepare a simple breakfast
Great meals and equally great service from server to manager.
Chi chi is aN exemplary take charge person and as a result our party of 5 enjoyed every minute of our family brunches.
Portions very small. Crab cake was horrible. It was crab scraps and meal. No lump crab meat at all. Could have received this poor quality of a product at 1000s of crappy restaurants anywhere. I was told that the served a particular draft beer, which I ordered only to be told that it was not available. Will not return.
Good Evening Greg, we apologize that the Biscayne Crab Cake was not up to standards and that the portion size wasn't to your expectations. Also, we're sorry that we didn't have that particular draft beer in stock. We would like to invite you to come back to the restaurant so we may give you a much better experience. Please contact me if you are willing to give us another chance. Gabriella Braude (305)455-5439
Great food. Slow but friendly service. If you’re in the area, it’s worth the stop.
Incredible, detail service. The staff was very attentive, polite, unobtrusive and anticipated our needs before we even asked. The food was phenomenal....hats off to the new chef!
I wouldn't recommend for dinner, but I've heard brunch is a hit. We came here for a celebratory dinner, looking for a good steak option and I knew I was going to order the ribeye before we even got a menu. We would have booked a reservation elsewhere, but availability, time, and having a young one to arrange care for prohibited that. The ambiance was nice. Service was good at first, but petered off as the night went on. The Charred Octopus appetizer was outstanding. Unfortunately most of the rest of the food went downhill from there. At 8 p.m. on a Saturday night they were out of ribeye. My option was an 8 oz filet or a 24 oz, $70 hunk of meat. I'm not paying $70 for a steak unless I'm at a prime steak house. I got the filet. My wife got the Saffron Seafood dish. The filet was good as was the cauliflower side. My wife's seafood was bland, with no discernable saffron taste. She was disappointed. I will give the staff kudos for bringing a very aggressive pour of prosecco to start the evening since we were celebrating. We'll have to come back and give them a second chance at brunch, but I doubt we'll be back for dinner.
Ita a nice please but its a little to noise but is not because the singer its because they have a big TV screen with sports in the middle of the restaurant. This is not a sportbar!!
Went for Miami Spice and everything was great except the pasta had no flavor.
We enjoyed every aspect of our dining experience. Upon arrival the facility is very pretty and the entrance to the restaurant is lovely. Our server, Francis, was perfect. He was very friendly, knowledgeable and attentive. The cocktails, food, ambience and service exceeded our expectations and we are so glad we decided to dine here. Thank you!
We had the Miami Spice menu, and the food was great. We had both ordered glasses of wine, and when they did not have the dessert i had ordered, they comped our wine. The restaurant is nice and the outdoor patio is great. It was cool and comfortable sitting out there. Would definitely go back.
Nice view, excellent food. Service on the slow side
Amazing food and relaxing environment
We tried this restaurant while on vacation. I enjoyed the food and outdoor dining. The service was great. The crab guacamole is a must have. For dinner I had the yellow jack special and my wife had the ribs. The fish was well prepared and the lemon caper sauce was so good. Ribs were meaty and had smoked flavor. A full slab was too much food. A rain storm blew in during dinner. Staff clicked a button and a canvas curtain came out to shield us from the rain. We had a great time.
Dear NathanielH, We appreciate your kind feedback. We are committed to provide an excellent dining experience. I hope we'll have the opportunity to welcome you back again!
Very poor service. Not a good combination of food selection
Thank you for taking the time to share a feedback from your recent dining experience, which is not characteristic of the level of service our associates strive to provide. We have shared your comments with our team helps us to improve the experience. We hope we'll have the opportunity to welcome you back again!
Good welcome and starter but that s it.
Main was very badly presented.
Good meat, bad seafood and very poor side.
Not a good value for money and food Quality.
Dear WolfyGuide, Thank you for taking the time to share your recent dining experience. Which always helps us to improve the experience for future guests. We look forward to your next visit
Excellent gin martini, one of the best. Salmon and swordfish and the beet salad made us happy!
Our server and bartender were the ones that you wished always served you.
The view on the waterfront with a sunset were spectacular.
Finally,the hostess and the manager made us feel special and welcome.
We will return!
Dear SusanS, We highly appreciate your kind comments. We are thrilled to hear that you enjoyed your dining experience at our beautiful waterfront restaurant. I hope we'll have the opportunity to welcome you back again!
First time and was amazing will be back and our serve Gigi was awesome
We are thrilled to hear that you enjoyed your dining experience. I hope we'll have the opportunity to welcome you back again!
The best kept secret in Miami. Love this restaurant!
Expected much more from the ritz carlton, the service was whatever, the apps were great but the mains were very simple
Thank you for taking the time to share feedback from your recent dining experience, which always helps us to improve the experience for future guests. We look forward to your next visit
Totally enjoyed spending my Mother’s Day by have brunch here with my friends and family. The buffet had a great assortment of food and everything was fresh and beautifully presented. I do recommend Artisan Beach House for brunch. I had an awesome time. BTW the paella was amazing. Not a fan usually because it never seems to be cooked correctly but they nailed it. It was delicious.
We had to leave without eating after more than one hour and 20 minutes. The manager was very decent and waived what we had drank. But still, is unaceptable what happened.
Thank you for taking the time to share feedback from your recent dining experience, which is not characteristic of the level of service our associates strive to provide. We have shared your comments with our team helps us to improve the experience for future guests.
Wonderful restaurant. The lovely waitress even had the chef make me up a small salad free of charge as it had feta in which I love and my husband doesn’t so we couldn’t share. Outstanding customer service .
I didn’t like how the brunch buffet didn’t have anything from the breakfast menu, it was purely lunch rather than brunch!
Too many kids that made it too loud!!
Overall the food options were not many:(
Service was great like in every Ritz Carlton! Beautiful view of the beach!
Absolutely love this place. Amazing place to have a great family Easter breakfast. I so appreciated that they didn't jack up the prices just for the day because it was Easter. The views are amazing, the decor, the environment, the food and the service is absolutely impeccable. We really were just so impressed.
Artisan Beach House at The Ritz-Carlton, Bal Harbour is rated 4.1 stars by 184 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.