Americano

Reseñas de Americano de comensales del restaurante. Basadas en valoraciones recientes.

1. A

   Alexander VIP

   Chicago2 reseñas

   1.0

   Comieron hace 5 días

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 2

   Food was not very good and service was very slow.
   

   ¿Te fue útil?

2. C

   Carolyn VIP

   Pittsburgh2 reseñas

   2.0

   Comieron hace 5 días

   1. Global 2
   2. Comida 5
   3. Servicio 1
   4. Ambiente 3

   The food was good, but the service was so bad. I rarely ever leave reviews, and I try to avoid negative ones, but the service was so bad it felt like they didn’t care. There are too many good restaurants in Chicago for that. It’s a shame for the chef because the food was good.
   

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3. H

   Hailey

   Washington DC1 reseña

   3.0

   Comieron hace 6 días

   1. Global 3
   2. Comida 4
   3. Servicio 3
   4. Ambiente 3

   Seemed like the entire staff was overwhelmed and under supported. Hostess was confused about our reservation and that we specifically reserved outdoor seating. The menu on the website for brunch is completely different than the physical menu, prices are also much higher in the restaurant than online. My boyfriend’s chicken BLT came with no bacon. Good bottomless brunch drinks but the service is slow so in 90 minutes we only received 3 drinks in total. Way better brunch options nearby. Won’t be coming back
   

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4. A

   Andrea VIP

   Chicago2 reseñas

   1.0

   Comieron en 8 de mayo de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 4
   4. Ambiente 5

   Served us Uncooked chicken wings and we ordered bbq wings and they gave us wings with taco sauce on it
   

   ¿Te fue útil?

5. J

   Jean VIP

   Chicago10 reseñas

   5.0

   Comieron en 3 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 4
   4. Ambiente 5

   Enjoyed my brunch at Americano, the food and drink service was really great
   

   AmericanoSe respondió el 6 de mayo de 2025

   Thank you so much! We’re thrilled to hear you had a great brunch at Americano and that both the food and drink service hit the mark. We’d love to welcome you back again soon for another delicious visit!
   

   ¿Te fue útil?

6. S

   Sarah VIP

   Cincinnati6 reseñas

   3.0

   Comieron en 3 de mayo de 2025

   1. Global 3
   2. Comida 5
   3. Servicio 1
   4. Ambiente 4

   Food was good but the service was not great. I understand the restaurant was busy but asking for my drink multiple times and waiting 20-30 minutes for it during bottomless brunch isn’t really worth the price point.
   

   AmericanoSe respondió el 6 de mayo de 2025

   Thank you for your feedback—we’re glad to hear you enjoyed the food, but we’re truly sorry the service didn’t meet expectations. We understand how frustrating delays can be, especially during bottomless brunch, and we’re actively working to improve service (hiring 5 more people) during our busiest times. We appreciate you bringing this to our attention and hope to have the chance to provide a much better experience next time.
   

   ¿Te fue útil?

7. J

   Jocelyne

   Chicago3 reseñas

   5.0

   Comieron en 2 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The happy hour options were great! Bottomless wings were delicious and the espresso martini was my favorite! The best I’ve ever had, will be coming back here again!
   

   AmericanoSe respondió el 6 de mayo de 2025

   Thank you for the amazing feedback! We’re so glad you enjoyed the happy hour—especially the bottomless wings and that unforgettable espresso martini! It means a lot to hear it's the best you’ve ever had. Can’t wait to have you back for more good times and great flavors!
   

   ¿Te fue útil?

8. K

   Karen VIP

   Austin7 reseñas

   4.0

   Comieron en 27 de abril de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 3
   4. Ambiente 5

   Walking in for the first time, the host and decor were cheerful and welcoming. We were able to get a last minute table. Our waiter was friendly but very slow, especially at the end of our meal when our dirty plates were in front of us and we were ready to leave. Cocktails were tasty and the whipped feta app was delicious. 3 smash burgers and one pasta. All cooked perfectly although I was told the pasta was a little ordinary. I’m so happy to have found this place in the neighborhood and can’t wait to go back soon!
   

   AmericanoSe respondió el 6 de mayo de 2025

   Thank you so much for giving us a try and for the kind words about the atmosphere, cocktails, and food—we’re especially glad you enjoyed the whipped feta and smash burgers! We truly appreciate the honest feedback about the service and pasta, and we’ll be sharing this with our team as we continue to improve. We’re so happy to be part of the neighborhood and can’t wait to welcome you back soon!
   

   ¿Te fue útil?

9. M

   Meghan

   Chicago1 reseña

   1.0

   Comieron en 26 de abril de 2025

   1. Global 1
   2. Comida 5
   3. Servicio 1
   4. Ambiente 2

   Brunch time way over packed, not enough staff, “bottomless drinks” turned into just two drinks because it took about 45 mins to find your waiter and another 15 to get one
   

   AmericanoSe respondió el 6 de mayo de 2025

   We’re really sorry to hear your brunch experience didn’t meet expectations. We know how frustrating it is to wait—especially during a busy service—and we understand how that impacted the bottomless drink experience. We're actively working on better staffing and service flow to avoid situations like this in the future. Thank you for the honest feedback, and we hope you’ll consider giving us another chance to show you a better visit.
   

   A 1 persona le resultó útil

10. o

    olivia VIP

    Nueva York1 reseña

    1.0

    Comieron en 26 de abril de 2025

    1. Global 1
    2. Comida 1
    3. Servicio 1
    4. Ambiente 1

    Sat on the patio and it was very cold. They turned off the heater half way through the meal. Took 45 minutes for our waiter to come to the table. Another 30 for even the drinks to get here. Got our orders wrong. Food arrived cold. When they did turn the heater on they put it really close to a wicker lamp which was concerning. Overall it wasn’t great, kinda hard to find a positive here, but the drinks we did get were good.
    

    AmericanoSe respondió el 6 de mayo de 2025

    Thank you for taking the time to share this feedback—we're very sorry to hear about your experience. From the long wait times and incorrect orders to the patio comfort issues, it’s clear we missed the mark on multiple levels. Your concerns about the heater placement are especially important, and we take safety very seriously. While we're glad you enjoyed the drinks, we know that's only one part of the experience, and we truly regret that the rest didn’t meet expectations. We'll be sharing this with our team to address these issues directly and work toward meaningful improvements.
    

    A 1 persona le resultó útil