Al's Char-House

3.8
55 reviews
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$30 and under
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Steakhouse

Al’s Char-House in LaGrange is as close to a steakhouse saloon you can get east of the Mississippi. The cowboy atmosphere will take you back to the Wild West era. Appetizers include the ever popular onion blossom, potato skins, buffalo wings and a combo if you can’t make up your mind which to choose. To give the best experience from the ranch, steaks at Al’s Char-House are aged at least 21 days and hand-cut. Once perfectly seasoned and expertly grilled, the steaks are something not to be forgotten. A popular option is the Jack Daniel’s marinated steak.

Al’s Char-House can also help with events with party packages as well as cocktail and hors d’oeuvres parties. Whether you go for a sandwich or the whopper 56-ounce steak that few can finish in one sitting, this steakhouse and saloon is one not to miss.

What 55 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
4.1
food
4.0
service
4.1
ambience
3.9
value
Noise · Moderate
77% of people would recommend it to a friend
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MA
Chicago
1 review
Dined on May 18, 2019
Overall 5food 5service 5ambience 5

Delicious! So much food for the price! My son and his wife shared ka-bobs and it was enough for them to take left overs home! I had a filet mignon and it was fantastic and cooked just like I asked!

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BM
Indiana
4 reviews
Dined on May 12, 2019
Overall 3food 5service 2ambience 4

The food was excellent, filet was cooked perfectly. Margaritas were great as well. But service lacked throughout the entire restaurant. Despite multiple open tables. People were constantly waiting for tables throughout the night despite multiple open tables throughout the restaurant. Most tables were sitting with the last guest food/drinks for over 45 minutes without being cleaned up. From sitting down to getting our food ordered it took over 30 minutes. Severely short handed!

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JC
Chicago
1 review
Dined on May 12, 2019
Overall 2food 5service 4ambience 4

One of the worst experiences I've ever had! Even with a reservation I waited an hour and a half to be seated. The management was nonexistant and when i finally got him out onto the floor he was extremely unhelpful. The service and food were great but the way we were treated, our should i say completely ignored, for almost two hours ruined the experience.

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DO
1 review
Dined on May 12, 2019
Overall 1food 5service 4ambience 3

The hostess showed extreme patience with the zoo like waiting area,insufficient waitstaff for the amount of patrons in attendance, which resulted in empty tables with no one available to service them,which resulted in much LONGER wait times. It took one hour past our reservation time before we were seated. Our waitress was very pleasant and as efficient as she could be despite the increased workload due to insufficient staffing. Our food was very good.

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c
1 review
Dined on May 12, 2019
Overall 1food 1service 1ambience 5

Not sure if I would after my experience on Mother's day. Under staffed, waited 1:15 to be served our main course and it wasn't the way we ordered our food.

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R
1 review
Dined on May 12, 2019
Overall 1food 1service 1ambience 1

Poor experience! My family had a reservation for Mother's Day. They sat us approx 50 minutes after the reservation time. It took an additional 20 minutes for my family to be greeted by a server as they forgot about us! They apologized and said that it was busy. We ordered drinks which took another 15 minutes. Then ordered our food and an appetizer. The appetizer, salads and soup arrived in about 20 minutes. The salads were quite watery (lettuce was resting in a pool of water). Approx one hour after we ordered our main course I asked to speak to the manager. A gentleman came to our table listened to our concerns and stated that there were "mass call ins" and that he wasn't even the manager. He told us that he worked in another restaurant and they were "desperate" for help so they incentivized him to assist the for evening. When we received our individual entrees they were ordered incorrectly and cold. From the steaks to the potatoes. Nothing was warm. The server asked if we would like complimentary desserts for our inconvenience. My family was so upset and tired that we didn't want to eat anything so we took our leftovers and carrot cake to go. My mother and I went to use the facilities and while we were in the restroom multiple patrons were so upset some saying they were refusing to pay along with others saying that they heard "the place had changed" but were in awe to how terrible the service was. The unfortunate situation is that I once remember that AL's was a great place to take your family, friends, and clients and I now only remember a place that is unorganized and has poor service. I will not recommend AL's Char House to any friends, family, or clients in the near future. We had a 5:30pm reservation and did not walk out of the restaurant until 9:05!!! Additionally, my husband is a local executive for a large manufacturing co. and LaGrange chamber member. He will be bringing this experience to the next committee meeting.

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GM
Chicago
7 reviews
Dined on May 11, 2019
Overall 4food 4service 4ambience 2

We were able to get reservations at the last minute on a Saturday night. We were amazed to see the size of the steaks! There were huge. My husband ordered the ribs and shrimp. I ordered the small prime rib. We also had a blooming onion. It was better than the Outback's onion! The portions are big and the food is very, very, good! We will definately go back.

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TT
1 review
Dined on May 11, 2019
Overall 5food 5service 3ambience 3

It was really really good the steak was good the bread was real good and the drink was good

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FE
Chicago
1 review
Dined on May 11, 2019
Overall 5food 5service 5ambience 3

Great service, very good food with large portions. Ceilings a little low but that can be expected when your on the lower level. Overall very good to excellent experience.

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MK
1 review
Dined on May 4, 2019
Overall 4food 4service 5ambience 3

My steak was pretty dry, the onion blossom was fried to a crisp.

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p
Chicago
1 review
Dined on May 4, 2019
Overall 2food 3service 4ambience 3

Over the top expensive. This is an old school steak house but priced like a Michelin Star high end restaurant. The food was average in flavor. Lobster tail had little taste but the very plentiful chicken kabobs were quite good.

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S
Chicago
1 review
Dined on May 4, 2019
Overall 5food 5service 5ambience 4

Inhad reservations and I was a few minutes late but we were greeted with a smile and sat down right away.
Server came quickly and served drinks within minutes
Food was delicious and great portions. Definitely will be back!

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AA
Chicago
3 reviews
Dined on May 4, 2019
Overall 5food 5service 5ambience 5

First time taking other family members with us. They loved it, they had recently had a bad experience at a steak restaurant in Phoenix, AZ and really appreciated the great food and service at Al’s

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RS
Chicago
1 review
Dined on April 29, 2019
Overall 4food 4service 5ambience 5

Al's was a very good experience overall. Sure would have been nice if our reservation was there when we got there. Luckily, they weren't very busy.

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DM
1 review
Dined on April 21, 2019
Overall 4food 4service 4ambience 3

More then enough food, great size portions. Could use a little more lighting, way too dark.

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M
Chicago
5 reviews
Dined on April 20, 2019
Overall 2food 3service 1ambience 3

SOOO disappointed!!! I guess I should have paid attention to the other reviews posted that talked about the slow service. We had a 7pm reservation on a Saturday nite, got seated right away. Place was moderately busy, but nobody came for our drink order for a long time. Drinks took forever to arrive, and then long pause between then and taking our orders and then huge interval until our food arrived. It took us 3 hours to enjoy drinks and dinner entrees, not even dessert! Service was horrific, everything at a snail's pace, took forever, there was one male waiter just standing around chatting to another waitress but not doing a thing. Our food took forever to arrive. We were honestly afraid to order dessert because we thought it would take another hour! Service was unacceptably slow. Food was decent but not worth the wait. Unless you have all the time in the world and don't care, avoid this place! Wait staff clearly doesn't care about timeliness. I say to the restaurant manager and owners, sit down at a table and order a meal, and observe what is happening!!! You are losing customers. We won't be back. Sorry.

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D
Chicago
1 review
Dined on April 13, 2019
Overall 4food 4service 5ambience 5

Very pleasantly surprised how big and bright Al's is considering its in the basement. We had a great table and the meal was delicious. Very generous portions and our waitress was great! We will definitely return.

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a
Chicago
11 reviews
Dined on April 7, 2019
Overall 5food 5service 5ambience 5

Absolutely delicious! Great dining experience and a shout out to our fantastic server Nick C

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ES
Chicago
2 reviews
Dined on April 6, 2019
Overall 5food 5service 5ambience 5

Great steaks cooked to perfection. I had the rib eye and my daughter had the New York strip cooked to a perfect medium rare the way steaks are meant to be. Looking forward to father's day

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DM
1 review
Dined on April 2, 2019
Overall 4food 4service 4ambience 4

Great restaurant with great food and the portions are big, so bring your appetite. My husband enjoyed his 56oz steak for his birthday, it took him two days to finish it. I have recommended this place to all my family and friends.

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j
1 review
Dined on March 30, 2019
Overall 3food 3service 2ambience 3

Very cool place, food was not what I expect at that price. Steaks were too thick for my taste but thats personal preference. The veggies were fantastic! Right taste and not over cooked. However, the special whipped potatoes were dry and over baked. The reputation and hype didnt live up to the experience.

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L
1 review
Dined on March 28, 2019
Overall 3food 2service 3ambience 4

Steak tasted fishy, not sure if it was cooked next to my shrimp I ordered.

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OT
Chicago
1 review
Dined on March 22, 2019
Overall 2food 2service 4ambience 3

Food was OK. The value was not there. The jack Daniel's steak lacked seasoning. The sides were average. The margarita was 15 dollars and didn't even contain a premium spirit.

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JM
1 review
Dined on March 21, 2019
Overall 2food 1service 4ambience 3

I used to go to Al's a lot, years ago so I thought since we were going to be in the area, let's go. The food was awful! I was so disappointed. Everything else was fine..no issues except with the food. I dont think I have ever disliked my food so much.

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R
Chicago
1 review
Dined on March 16, 2019
Overall 5food 5service 5ambience 5

We went with low expectations because my husband is NEVER able to order a steak and have it cooked as he orders it. His steak was cooked PERFECTLY as was our entire party. The food was delicious, and we will definitely be back again!

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OT
Chicago
6 reviews
Dined on March 16, 2019
Overall 4food 4service 4ambience 4

I haven’t been here in over 10 years. I moved out of the area but always wanted to go back. So last week, I finally traveled about an hour to get there. The menu was the same- not much has changed. The decor is the same as well. Our waiter was nice and attentive. My French onion was delish! Very cheesy- but a tad on the salty side. Our table side bread was hot and a perfect addition to the soup or salad. My ribeye was cooked to perfection. My whipped potatoes were a bit heavy on the bacon. All I tasted was bacon. The flavor of the potato was lost. The carrots were too sweet. Way too much sugar on those carrots!
All in all, it was a great steak. I will definitely make the trip back out there. Next time I will just order the baked potato Instead.

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D
1 review
Dined on March 13, 2019
Overall 1food 1service 5ambience 4

Boyfriend ordered their 55oz sirloin medium. It came out in 20 mins charred on the outside but raw on the inside. He politely asked they cook it a little while longer and it came out again burnt and charred beyond belief and still raw on the inside. The manager who dropped it off said “well it’s better that way” when he told her he ordered it medium. We’ll go to better steak houses from now on if we want a 50 dollar steak cooked right.

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F
Chicago
49 reviews
Dined on March 5, 2019
Overall 5food 5service 5ambience 5

Outstanding
And good wonderful
Thank you

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B
1 review
Dined on March 1, 2019
Overall 2food 2service 5ambience 4

Asked for my steak to be cooked at medium, it wasn’t served that way. I had it sent back and when it came back , it was burnt and tough to chew. Our waiter Ricardo (I think) was awesome, though.

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d
Chicago
3 reviews
Dined on February 23, 2019
Overall 4food 3service 3ambience 3

We both ordered a surf & turf. The steak was good but the lobsters was overcooked and NO melted butter was brought. Maybe that is the way lobster is served here. Next time we'll just stick with steaks at this steakhouse since we have been here before and the steaks are good.

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j
Chicago
17 reviews
Dined on February 23, 2019
Overall 5food 5service 5ambience 5

Everything was great! Turned out to be a perfect location for a large birthday celebration.

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TT
1 review
Dined on February 17, 2019
Overall 1food 1service 1ambience 4

The service wasn’t great we had to wait 45min to get our receipt because we were splitting checks. The stuff chicken that I ordered was over cooked and extremely hard. The kid supposed to be well done hamburger was pink in the middle. Even with the complaints we were only offered a gift certificate or a desert. With that being my first visit and the impression wasn’t as it should why would I want a gift certificate to return. The only good thing was the smothered steak fries oh and the Margarita. The worst experience ever!!!!! I understand it’s a steak place but your other food should meet the same expectations as your steak... Would never go back. $80 wasted

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S
Chicago
3 reviews
Dined on February 17, 2019
Overall 5food 5service 5ambience 5

I love Al's because all the above is true - FOOD is terrific and a good value, servers are always nice and helpful, like the quiet and the decorations are terrific. Whole experience good!

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CS
1 review
Dined on February 17, 2019
Overall 5food 5service 5ambience 5

Food was outstanding and our waiter was the best. We never had to ask for anything. He was always one step ahead, Steaks were done just right and can't wait to come back.

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OT
Chicago
3 reviews
Dined on February 16, 2019
Overall 3food 5service 1ambience 4

The food was fantastic and plentiful serving, the service was atrocious, otherwise was a nice venue. Make sure you make a RSVP or you won't get a seat.

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DJ
1 review
Dined on February 16, 2019
Overall 4food 5service 4ambience 4

Great steak and relaxing atmosphere. Caesar salad was also very good.

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CM
Chicago
9 reviews
Dined on February 15, 2019
Overall 5food 5service 5ambience 5

Love their steaks! Incredible portions for the value. Very nice atmosphere and great food. Never had bad service or a bad dining experience here. Great for special occasions or a nice dinner out.

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BL
Chicago
6 reviews
Dined on February 14, 2019
Overall 3food 5service 2ambience 5

I love the decor. You feel as if you are in an authentic Texas steakhouse. Food was delicious. Service was not good. I should never have an empty drink glass. Waitress disappeared for long periods of time. Unforgiveable. Five stars? Sorry. Not with that staff.

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JM
Chicago
1 review
Dined on February 9, 2019
Overall 3food 5service 2ambience 4

When we arrived we were a bit early for our reservation so we went to the bar for a drink. The bar tender was very quick to come over and greet us. My wife and I sat at the bar for approximately 15 minutes until our table was ready. Once seated at the table we had to wait for probably 15 minutes before our waitress came to the table. You know there is going to be a problem when she apologizes right from the beginning. We ordered our food and beverages when she came to the table. Once we ordered we did not see much of her. We ask for a basket of bread for the table and she said I will be right back with that for you. Needless to say it never arrived and she actually never came back to the table until we had finished eating. I do have to say the meal itself was really good, but our waitress must have been new because she couldn’t handle her tables.

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OT
1 review
Dined on February 9, 2019
Overall 3food 4service 4ambience 5

Had a 7 pm reservation,had to wait .30 minutes before I was called.Dinner was served by 8:30 pm.

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