Alloro at The Ritz-Carlton, St. Thomas

Alloro at The Ritz-Carlton, St. Thomas reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Cyndi VIP

   Hawaii53 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The service was exceptional. The spiny lobster dinner was beautifully presented and tasted great too. The carbonara was just ok.
   

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2. C

   Catherine

   New York City6 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gorgeous setting, incredible service and staff, and the food was absolutely delicious. A must!
   

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3. R

   Raquel VIP

   Las Vegas13 reviews

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Dinner for 4, including 2 children. They had a kids menu and pizza which were great options. The wine list was exceptional. The bread service was basic with some foccocia and dipping oil. We had the rigatoni ragu, the carbonara and the Alfredo (which they allowed up to substitute chicken). All very large portions at decent “island” prices of $40. Would like to note the views and service really made this meal shine.
   

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   Alloro at The Ritz-Carlton, St. ThomasResponded 2 days ago

   Dear Raquel, Thank you for taking the time to share your experience with us! We're delighted to hear that you and your family enjoyed your dinner, from the kids' menu options to the exceptional wine list and generous portions. We're especially pleased that the beautiful views and attentive service made your meal truly memorable. We appreciate your kind words and look forward to welcoming you back for another wonderful dining experience! Best regards, The Alloro Team
   

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4. C

   Cordia VIP

   Naples11 reviews

   1.0

   Dined on April 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Very slow service, limited menu. Very disappointing
   

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5. E

   Eric VIP

   Charleston31 reviews

   3.0

   Dined on April 9, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   View was great, Bar and bartender was outstanding. From there it went downhill, food was mediocre, sever forgot to order our salads, forgot to bring one of the dinners we ordered and in general was very slow.
   

   Alloro at The Ritz-Carlton, St. ThomasResponded on April 10, 2025

   Dear Eric, Thank you for taking the time to share your experience. We're glad to hear you enjoyed the view and had a great experience at the bar—your compliments to our bartender are truly appreciated. However, we’re very sorry to learn that the rest of your dining experience fell short. The delays and missed items are not reflective of the standards we strive to uphold, and we sincerely apologize for the inconvenience. Your feedback has been shared with our team so we can address these issues and improve. We hope to have the opportunity to welcome you back for a much better experience in the future. Best Regards, The Alloro Team
   

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6. K

   Kathleen VIP

   Milwaukee1 review

   5.0

   Dined on April 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Eating at the Alloro Restaurant at the Ritz-Carlton was an amazing experience! Our waitress LaToya was the best waitress I have ever had! The restaurant was beautiful, the food was delicious, and the service was wonderful!
   

   Alloro at The Ritz-Carlton, St. ThomasResponded on April 10, 2025

   Dear Kathleen, Thank you for sharing such kind and enthusiastic feedback! We're thrilled to hear that your experience at Alloro was exceptional and that LaToya made such a lasting impression with her outstanding service. We'll be sure to pass along your wonderful compliments to her and the rest of the team. We're so glad you enjoyed the beautiful setting and delicious food, and we look forward to welcoming you back again soon! Best Regards, The Alloro Team
   

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7. R

   Roger VIP

   Cincinnati25 reviews

   5.0

   Dined on April 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a fantastic birthday dinner. I wish I could remember the name of our server because she was outstanding. Her timing and spacing was perfect. The wine was chilled appropriately and my 2 old fashioned cocktails were delicious. We shared a Caesar salad and we both ordered pizzas. Good portions so we had plenty to take back to our room. The dessert was excellent as well. 5 STARS all the way. Highly recommend.
   

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   Alloro at The Ritz-Carlton, St. ThomasResponded on April 10, 2025

   Dear Roger, Thank you so much for your wonderful review! We're honored you chose to celebrate your birthday with us and thrilled to hear it was such a memorable experience. We're especially pleased that your server made such a positive impression—your kind words will be shared with our team to help identify and recognize her outstanding service. From the cocktails to the dessert, it’s great to know everything exceeded expectations. We truly appreciate your recommendation and look forward to welcoming you back for another five-star experience! Best Regards, The Alloro Team
   

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8. J

   Jason

   Richmond2 reviews

   3.0

   Dined on April 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Pizza is NOT good! Dinner took was way too long! Service staff never checked in after food was delivered.
   

   Alloro at The Ritz-Carlton, St. ThomasResponded on April 10, 2025

   Dear Jason, Thank you for sharing your feedback. We're sorry to hear that your dining experience did not meet expectations. We sincerely apologize for the delay in service and the lack of follow-up after your meal was served. Your comments have been shared with our team to ensure we address these concerns and make the necessary improvements. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future. Best regards, The Alloro Team
   

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9. H

   Heather

   New Orleans2 reviews

   5.0

   Dined on March 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a beautiful experience. The service and food were superb.
   

   Alloro at The Ritz-Carlton, St. ThomasResponded on April 10, 2025

   Dear Heather, Thank you for your wonderful feedback! We're so glad to hear you had a beautiful experience and that both the service and food exceeded your expectations. We look forward to welcoming you back again soon! Best Regards, The Alloro Team
   

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10. K

    Karen

    Greater Boston6 reviews

    5.0

    Dined on March 26, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We enjoyed our meals very much. The portions were much bigger than I thought they would be. For appetizers the meatballs and Cesar salad were very good and plenty to share. We ordered the gnocchi and rigatoni meals and they were delicious! Our server was so friendly and totally on top of everything. Would recommend!
    

    Alloro at The Ritz-Carlton, St. ThomasResponded on March 27, 2025

    Dear Karen, Thank you for the wonderful review! We're so glad to hear you enjoyed your meals, from the generous appetizers to the delicious entrées. It's great to know that the portion sizes exceeded expectations and that your server provided attentive and friendly service. We truly appreciate your recommendation and look forward to welcoming you back soon! Best Regards, The Alloro Team
    

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