The Ainsworth - Kansas City
First time here. Service was extremely slow. Got there at 630 for reservation and seated right away. We sat at our table for 20 min before water was brought and drink order was taken. Took another 10 minutes to get the drinks. Ordered appetizer. 10 min later we were told they were out of the appetizer we ordered. Food was good. Just overall not the experience we were expecting.
Sad to say that The Ainsworth was very very disappointing. On a Friday evening with the restaurant empty inside, that should have been a clue. Service was extremely poor. No one even came to ask us for water for the first 15-20 minutes. And the food orders kept getting messed up with no apologies! They even charged us for a salad order (sent with chicken when specifically ordered Vegetarian) that was canceled. Again, at least an apology or something would have helped a poorly managed situation encourage us to possibly re-visit but the lack thereof indicates this is a poorly managed restaurant and will likely be leaving Park Place as its predecessor.
Awesome place to watch games. Food is good.
We received a gift card to this restaurant so my husband and I went out for a date night. When we arrived on a Saturday evening, we could see into the restaurant. It was empty at 6:30pm! We thought that was odd but decides to give it a shot. We were seated right away, as we had reservations. While looking around the restaurant, only two other tables had people at them. We waited maybe 5 minutes and no one ever came to take our drink order or anything. Now I know five minutes is not a long time to wait, however the restaurant was completely empty. We decided to go ahead and get up and leave to go down the street to another restaurant. While walking out, a worker said “thank you for coming in!” They did not even know we did not eat there! Definitely will not be back.
-Poor food preparation
Wonderful food. Hostess and waitress went over and above to accommodate us. Highly recommend!
1. One of the worst waitresses I can ever remember having. And the scariest part was she was training another waitress that evening! She had no idea how to provide decent customer service.
2. Limited drink selection - but they still were out of what my date ordered. Instead, just brought her something similar without explanation so we had to send it back.
3. Limited food selection - but they were out of the chicken tacos by 7:30 on a Friday evening. The waitress stated, “I think we sold too many chicken nachos earlier . . . “ What?
4. Arrived at 7:15 and it was so loud we had to yell across the table at each other to talk. But within 20 - 30 minutes the bar area had cleared out and the noise level improved.
5. Our bill contained the drink we sent back and I didn’t catch it until after we left. Yes, I was in a hurry to get out of this place!
6. So $50 bucks for two beers and two orders of the beef (three small) street tacos. Way overpriced!
7. Avoid this place at all costs!
Sorry to hear about this horrible experience. This is so far from our par it is very disturbing. I can do nothing to change the past, but just my best to change the impact we make in the future. I would like the opportunity to invite you back for a dinner on us to show you what we are capable of, what you should of received your first visit , a great experience in an awesome environment. I hope you take us up on this offer and decide to return.
We've eaten here before and the food was very good. Just gave them 3 stars today because the Cobb salads were very average. Also my wife's Cosmo was extremely tart and had to be remade. Not sure what happened there. Service at the table was excellent, but I show 4 stars because we had to struggle with the greeter to get an outside table for the concert. Open table accepted and showed a confirmed outside table reservation, but they had given them all out to people that came in earlier without reservations. Luckily my wife saw one that opened up, but we had to speak with the manager to get it. He said the outside was first come, first served and was going to contact Open Table about the reservation wording. We'll be back no doubt, because it's the best seats with food for the concerts (for now).
to be fair, the food was pretty good - especially the beef tacos and the service was nice...but a bit too sports bar-ish for me and altho the server was very nice he didn't seem to be too knowledgable about the menu items but I'm sure he doesn't get too many questions from the regular clientele - wasn't a bad time but just not my "thing"
Great food and ambiance!
Ainsworth has taken some of their best items off the menu and they were out of some of their good items. The waitress wasn’t very accommodating for our birthday party of 5 even though it was not busy in the restaurant.
We had great service and the food was really good, too! However, we arrived during “Happy Hour” and were told that the alcohol drinks were half off. Some of our group ordered specialty drinks and didn’t know those were full price until the bill came, so that should be communicated at the time of ordering.
We were a party of 7 and chose to eat outside since it was a nice evening, unfortunately, there was an event being held in the square that at times made it difficult to visit with our guests. Other than that I thought the food was very good. I had the parm chicken sandwich and a side salad. The salad was fresh, the dressing was very good and the sandwich was delicious! Overall I was very pleased with the food, and the service was good. I would definitely eat there again.
Great food, good service, very popular at lunch it seemed
Food was fine, lots of TVs that weren't overwhelming. Wait staff very inexperienced but very nice, did her best.
Understaffed and terrible service. Took 10 mins for anyone to come greet us, table next to us actually walked out because they waited for 15-20. We were never given a drink menu, and were brought the wrong wine and beer. At that point, we knew it would take forever to get them fixed, and they'd be wrong, so we didn't say anything. Waiter didn't know if he'd taken our order when he came to check on us. It took 30-35 mins for the food to come, and the hot food was cold. We immediately got boxes and left because we knew it would take forever to get our checks and we were frustrated with our experience.
Were seated, for 15 minutes never got any service. All tables around us were brought water and waited on. Tried to flag down a waiter, we were ignored and then after 20 minutes we left. Staff had friends in restaurant and were socializing rather than serving customers.
This is the second time here. Service was great. Food was good. But my favorite thing of the evening was the CBD cocktails. I tried a Vanilla Berry Cocktail and it was delicious. We didn’t go outside but they have a nice patio to sit outside. Will go back to experience that during the fall.
We had outdoor seating with awesome service.
Thank u for making our happy hour fantastic
I've been to The Ainsworth multiple times, and have always had a great experience. We went for my husband's birthday and I found a hair in my french fries. I'm not the type to cause a scene and our waitress was so wonderful that I didn't want to say anything, but I was very upset and hardly ate any of my meal following my finding it. We may go back some day, but not for a very long time. We were just disappointed as it was supposed to be a nice night of celebration.
It was fine. Great waiter who was trying. Food was average.
Four of us went for brunch on a Saturday morning. We were the only people there for quite awhile. Our waitress was not attentive at all, and the food was just so so. The only positive was that we sat outside on their nice patio.
Food excellent as always. Server seemed annoyed when I corrected happy hour times on Friday
This place could be really awesome- great food. But rap blaring on the speakers and a server who is unable to read a table, be helpful in menu choices, and is basically going through the motions of a server combine to make a disappointing experience. For the price, this place needs to step it up.
Ambience was nice, food was good, but overpriced, waitstaff was despicable, and when we spoke to the manager he was rude, and acted like the, “misunderstanding” wasn’t our fault, we didn’t look at the menu close enough. Silly us for thinking the waiter knew what he was talking about.
We really enjoyed our experience up until about 9:30. Everything was great-service, food and ambiance. But at 9:30 the lights went up and the volume of the TVs were blasting. There was a boxing match on and it was as if they forgot that people were trying to have a nice meal and conversation. Then at about 10:00 they turned on blasting dance music as if it were a club. Um sorry but there were only about 15 people total in the bar. Not to mention there is no dance floor. Not sure what they were trying to accomplish. So I guess I would go early in the evening but don’t expect to stay past 9:00 and have a nice relaxing evening.
Outstanding server!! Grace was amazing, food was delicious, and drinks were amazing.
Had the fish tacos and they were amazing! Patio was busy but everything was perfect!! Great service.
Our biggest issue was the fact that it took so long for our food order. Over an hour for 4 plates (1 was split). Server said they were short-staffed in the kitchen. Drinks were comped, but for the wait, I feel like the whole meal might have been comped if they wanted us to come back.
The restaurant was severely short staffed. We were there over 2 hours before receiving our food
It was a rough day for them. They ran out of a lot of food and it took over an hour for us to get food. They did comp our meal without us even complaining so I feel like they were trying to make it better. The food was great! So once it got there all was good! We will go back!
We love dining at The Ainsworth but the last 2 times we've been the service has been lacking. Although our waitress was great and did her best to make up for the kitchens issues. We had to wait for over an hour to get our food at brunch, and they weren't even full so not sure what the issue was. Food tasted great, just need help in the kitchen so they can get food out quicker.
Understaffed and out of
Unfortunately, it took a few hours to get our food. It wasn't busy but understaffed. The waiter did apologize for the long wait and poor service. They paid for our drinks to make up for the long wait which was a polite gesture. However, once we arrived home, I reviewed the bill and we were charged for 2 orders of wings which we did not order or receive. Very disappointed.
I think the food was good and the setting was nice. We got to try the Foodgod 24K gold chick wings which surprisingly were delicious. That was a great foodie experience. Unfortunately the day we went they were extremely understaffed and the food wait was about an hour. The order time was like 20 minutes. Drink time was about 10 minutes. Some of the food came out cold and had to cancel part of the order. BUT the staff when they weren’t busy running around were very kind and tried very hard to make up for the inconvenience. I truly believe it just happened to be a one time deal. I would go back and try it again. The food sounds delicious.
We were told they couldn’t accommodate us and our two going children (3yrs and 19mo) while 12-14 tables remained open in the restaurant. First seated is outside, then at a “ledge” with bar stools and not even enough counter space for a plate.
Greet food and atmosphere. The burger selection is excellent, as is the drink menu.
Really awesome experience