Aiko Sushi

Reseñas de Aiko Sushi de comensales del restaurante. Basadas en valoraciones recientes.

1. OT

   Comensal de OpenTable

   Nueva York1 reseña

   1.0

   Evaluado el 31 de agosto de 2018

   1. Global 1

   AVOID, AVOID, AVOID! Delivery ordering beware. I was a loyal Aiko customer. My family has been going to this sushi restaurant for 3 years about 3-4 times a month. Last night I made a delivery order online and everything went downhill from there. The order said it would be 45 minutes. An hour later no food, so I called restaurant and she explained they were busy and it would be another 15 minutes. First problem, food was 30 minutes late. When the food finally arrived it was MISSING half my order that I already paid for. I immediately called the restaurant. At first the woman was nice and said she would speak to delivery man and call me back. 10 minutes later no call. I called them back and she said the delivery was made and all the food was there. I told her I was missing 3 pieces of tuna sushi, and 6 pieces of salmon sushi. She told me I was lying that the food was delivered. She also told me I many people "like you" don't know what sushi is and she started explaining what it would look like. I told her I know what sushi is, I have been eating it since I was 10 years old, I order there at least 3-4 a month (same order) and I lived in Japan. She kept insisting there was nothing she could do, no refund of my money, or send me the food I was missing and HUNG UP ON ME. It was only when I called back and said this is fraud and I am calling my credit card company that she decided to deal with me but I had to allow her delivery person to come back to my house, into my home and show him I did not have the food. This is absurd. I should let a stranger (delivery man) into my house to prove I was missing food that THEY DID NOT DELIVER. I agreed to it because the food was NOT THERE. I waited an additional 15 minutes WITHOUT eating my food (had some hot stuff that was now cold) and I called restaurant again to ask when the delivery guy would be back to me house to check out the food. She Hung up on me a 2nd time
   

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