My daughters 21st birthday.
Table booked for 6.30pm, wasn’t ready upon arrival. Very bad service, we were left for ages with no menu or drink, service was very poor. Food wasn’t great, free pour was so slow and not worth the money! We complained and the service still did not get any better.
better than other place. This is my second time afternoon tea. First place is also popular, but food was soso and price was more expensive than Sheraton. I can recommend Sheraton to my friend.
The tea and sweets were outstanding, but the sandwiches were a bit tasteless
Was a fablous afternoon with lovely service and my mum was so happy with her birthday treat
Lovely sandwiches. Bird noise annoying. Service slow but manifestly enjoyable
On arrival we struggled to catch attention for assistance. However once done the service was much better. Shown to our table, coats taken to a cloakroom. A waiter brought the menu's over and detailed the visit for us. We chose our order the festive birdcage afternoon tea. A glass of champagne was welcomed. Whilst it didn't appear much initially we were advised the sandwiches and cakes could be replenished. We had to do this to meet our appetite. A wide selection of tea was also given and these were very tasty. Some lovely music in the background supplied by an harpist. The whole experience was very enjoyable but did feel it was a little over priced. We ordered an extra glass of champagne which was a further £30 just for two of us. That said we don't regret doing it.
Not enough staff
what a wonderful Afternoon tea! The scone were so soft and warm, right out of the oven, the little pastries were fantastic too. We asked for more sandwiches and nothing was a problem. When we thought we were finished they offered us more cakes from the trolley! We couldn't fault the staff and everything was perfect for this special occasion. Better than the Ritz!
Must try if you want to have excelled services at a great location.