Afternoon Tea – The Phoenician

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1. E

   Emily

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food2service5ambience5

   I don’t recommend this experience for the price. The quality of the food isn’t that great and the dessert course is extremely disappointing. This was my second and last visit.

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2. a

   astrobuckeye

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   The food was delicious and the service was impeccable. Live piano music added to the ambiance

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3. CD

   ChandlerDiner

   San Francisco

   45 reviews

   2.0

   45 reviews

   Dined 4 days ago

   overall2food3service5ambience3

   Let's start with the positive: Wanda and Natalie, the servers who have worked Tea for so many years are still there -- and continue to be amazing. They really make the experience. We have been going to The Phoenician for Afternoon Tea 3-4 times annually for the last 20+ years -- and have always left having had an amazing experience, terrific service, and great food......We scaled back our visits due to the Pandemic, and haven't been in the last year or so. We were waiting for the usually increased holiday pricing to revert back to normal pricing -- only to find out that is not happening. And with multiple increases in the base price over the last few years, the new pricing -- with a decline in the product served -- is frankly ridiculous. This may be the most expensive Tea (starts at $100.....and $75 for children!) offered..... More than The Ritz or Claridges in London....... Or any other highly rated hotel or resort Tea I can find And the food has not changed (other than the addition of a delicious lobster sandwich!)......in fact, the dessert offering has declined significantly. Several of the dessert options were bland or even inedible (shortbread, mango tart - bring back the fruit tart!) For 60+ previous visits, we have always left with a "wow" factor and couldn't wait for a return visit. Sadly, we left yesterday all questioning why The Phoenician chose to fix something that was not broken -- and then charge an exorbitant amount for an inferior offering. Alan, the pianist who worked Tea for 40+ years has retired -- he will be missed -- but the new pianist is terrific and plays recognizable favorites beautifully and at the perfect background volume throughout Tea. We will likely return to see if they listen to recent reviews and feedback -- and more importantly to spend time with the delightful and friendly Wanda and Natalie who always make us (and, from what we can see, every guest!) feel at home.

   Report
4. TW

   TaraW

   Phoenix

   12 reviews

   vip
   3.0

   12 reviews

   Dined 5 days ago

   overall3food4service4ambience4

   The experience was wonderful until the bill came. This is SO extremely overpriced that it completely killed the vibe.

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5. OT

   OpenTable Diner

   Phoenix

   9 reviews

   vip
   2.0

   9 reviews

   Dined on March 18, 2023

   overall2food3service2ambience5

   Been coming here for 3 years, sadly I don’t think I’ll be back. My fam and I Felt rushed, service has been better, and prices have skyrocketed. It was a good run, but on to a different tea spot for me.

   Report
6. GB

   GinaB

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined on March 17, 2023

   overall5food5service5ambience5

   This was second time for high tea. It was wonderful. We'll be back for sure. Thank you

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7. JC

   JasperC

   Raleigh

   3 reviews

   vip
   5.0

   3 reviews

   Dined on March 17, 2023

   overall5food5service5ambience5

   Amazing! We’ve stayed at the Phoenician before but had never tried the Afternoon Tea. It was incredible!! The service, atmosphere, and food/yea were absolutely delicious!! We tried the English breakfast and Chamomile teas which were fantastic as well. We will definitely be returning soon!

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8. SS

   SuperShopper

   Denver

   28 reviews

   5.0

   28 reviews

   Dined on March 15, 2023

   overall5food5service5ambience5

   We have a family tradition of enjoying high tea at the Phoenician when we visit for Spring Training. The food and atmosphere are great, but it is the wonderful staff that keeps us coming back. They are attentive, gracious, kind, and generous. All signs of a very well-managed organization. The price is steep but the value is consistent with the price. A nice treat.

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9. LC

   LaurieC

   San Diego

   4 reviews

   5.0

   4 reviews

   Dined on March 12, 2023

   overall5food5service5ambience5

   Another beautiful and delicious afternoon tea at the Phoenician.

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10. OT

    OpenTable Diner

    Phoenix

    5 reviews

    5.0

    5 reviews

    Dined on March 11, 2023

    overall5food5service5ambience5

    Incredible!!! Such a fun time celebrating my birthday with my friends!

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11. L

    Lorik

    Chicago

    106 reviews

    vip
    4.0

    106 reviews

    Dined on March 10, 2023

    overall4food4service4ambience4

    This tea has become very expensive over a short period of time. I/ we loved the experience though. The Phoenician really knows how to do tea time right

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12. SB

    SBXlady

    Chicago

    82 reviews

    vip
    5.0

    82 reviews

    Dined on March 8, 2023

    overall5food5service5ambience5

    Afternoon Tea at The Phoenician is always a great time. The food is so creative and delicious. It is beautifully presented. The service from Wanda and Natalie is delightful. We enjoyed the new pianist so much. We were a bit taken aback at the rather sizable price increase. There were new treats on the menu that probably brought up the price. All in all, we will be back...as we always do visit when we are in Arizona, because we love the atmosphere, the service, and the tea. Thanks!!

    Report
13. KC

    KrisC

    Phoenix

    6 reviews

    vip
    5.0

    6 reviews

    Dined on March 5, 2023

    overall5food5service5ambience5

    Fabulous food and service by Wanda. Everything was exceptional, regular and gluten free. We had a wonderful time and look forward to returning for Tea once again.

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14. P

    Penny

    Naples

    24 reviews

    vip
    5.0

    24 reviews

    Dined on March 3, 2023

    overall5food5service5ambience5

    Wonderful service wonderful teas and food.

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15. RA

    ReviewADE

    Phoenix

    44 reviews

    vip
    5.0

    44 reviews

    Dined on February 23, 2023

    overall5food5service5ambience5

    Afternoon Tea at the Phoenician is exceptional, above all else. I would say “Second only to the Queen” … - and no one is lining up for tea with Charles. We went classic with English Breakfast and Garden of Eden. Balanced. Rich. Full. The pastries in the last course weren’t my favorites, but I would be lying if I said they weren’t baked for royalty. Forget London - come here for Afternoon Tea.

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16. OT

    OpenTable Diner

    Phoenix

    1 review

    5.0

    1 review

    Dined on February 19, 2023

    overall5food5service5ambience5

    Afternoon tea at the Phoenician was amazing! The food was excellent, the desserts were just as beautiful as they were tasty! Beautiful setting with piano music. The wait staff was very attentive, friendly and helped with suggestions. It was a bit pricey but worth it for a special occasion!

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17. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on February 17, 2023

    overall5food5service5ambience5

    We had a great time and they had several tea options. The food was all delicious

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18. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on February 15, 2023

    overall5food5service5ambience5

    Our server was extra nice! Tea sandwiches were super moist. The place is beautiful.

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19. N

    Nicole

    Salt Lake City

    1 review

    4.0

    1 review

    Dined on February 15, 2023

    overall4food5service5ambience5

    The 22% tea service fee is absurd and then you pay 20% tip on top of that!! What is the $100/per person covering if you still have to pay a yea service fee? Feels like a rip off. It’s a great experience until you get the bill with that on it. It’s just crazy!

    Report
20. CE

    CarolynE

    Phoenix

    4 reviews

    5.0

    4 reviews

    Dined on February 15, 2023

    overall5food5service5ambience5

    An absolutely wonderful afternoon! The food and tea was delicious. Service was excellent. What a treat. Will be back....

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21. AL

    AbagailL

    1 review

    5.0

    1 review

    Dined on February 15, 2023

    overall5food5service5ambience5

    Greatly enjoyed our time here. Service was outstanding and the ambiance was unmatched. Highly recommend.

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22. OT

    OpenTable Diner

    Phoenix

    1 review

    vip
    5.0

    1 review

    Dined on February 11, 2023

    overall5food5service5ambience5

    Just a mom and daughter special day out. 💛

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23. SB

    SaraB

    Phoenix

    6 reviews

    5.0

    6 reviews

    Dined on February 11, 2023

    overall5food5service5ambience5

    It was wonderful! I brought my granddaughters for Valentine’s Day and it will be out new tradition! Loved it!

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24. OT

    OpenTable Diner

    Phoenix

    1 review

    3.0

    1 review

    Dined on February 11, 2023

    overall3food3service4ambience5

    Our special occasion was never mentioned or acknowledged. We had to ask for refills on hot water which was very unlike my last visit with the Phoenician for tea. Though many service personnel were present, I feel like our table was left alone unless food was being delivered. Being dairy free, I appreciated the accommodations. However, the scones were rock hard, and it was quite awkward when I received only one dessert and the rest of my party had at least six each. I’m not sure we will be visiting again, especially with the price increase and the 22% mandatory gratuity for so-so service.

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25. m

    mommiestone

    Denver

    110 reviews

    vip
    5.0

    110 reviews

    Dined on February 8, 2023

    overall5food5service5ambience5

    Classy place for tea. Filling finger sandwiches, scones, and desserts. Variety of teas to choose from. The coconut white tea was quite delicious. Worth the splurge for a special occasion.

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26. OT

    OpenTable Diner

    San Francisco

    1 review

    4.0

    1 review

    Dined on February 5, 2023

    overall4food1service3ambience5

    i specifically told the reservation when i booked it, the hostess when we checked in and the waitress that i had a severe nut allergy that would cause anaphylactic shock. as i told the waitress when she was taking our drink order, she rudely say yes i know i know. when the 3rd course came out, she still put the same dessert that had nuts on my plate. i could have went to anaphylactic shock and died if i AGAIN didn’t mention it. this was an awful experience

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27. B

    Bill

    Phoenix

    78 reviews

    vip
    5.0

    78 reviews

    Dined on February 4, 2023

    overall5food5service5ambience5

    We attend the Afternoon Tea every year for Valentine's Day. Every year our hostess Wanda has been wonderful! She is attentive and very sociable. We'll be back next year. Bill & Peggy

    Report
28. ND

    NicoleD

    Phoenix

    2 reviews

    5.0

    2 reviews

    Dined on February 2, 2023

    overall5food5service5ambience5

    Great experience. We enjoyed the tea and the music.

    Report
29. OT

    OpenTable Diner

    Chicago

    1 review

    5.0

    1 review

    Dined on January 29, 2023

    overall5food5service5ambience5

    Perfect setting, food was so delicious and beautifully presented. The service was top notch. Coconut cream tea was unique and a nice treat. Be sure to walk outside and look at the stunning views.

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30. OT

    OpenTable Diner

    Phoenix

    1 review

    vip
    4.0

    1 review

    Dined on January 28, 2023

    overall4food5service5ambience5

    Love afternoon tea at the Phoenician! Only downside was that their menu was outdated and they didn’t have the sparkling rose they advertised. Which happened to be my favorite…

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31. SD

    SauniD

    Orange County

    1 review

    5.0

    1 review

    Dined on January 28, 2023

    overall5food5service5ambience5

    Daughters Birthday

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32. TC

    TiffanyC

    Phoenix

    22 reviews

    vip
    4.0

    22 reviews

    Dined on January 27, 2023

    overall4food4service5ambience4

    Big increase in price. Not sure the value is there. Sadly, will not be back at that price point

    Report
33. WS

    WSMom

    Chicago

    12 reviews

    vip
    5.0

    12 reviews

    Dined on January 19, 2023

    overall5food5service5ambience5

    Excellent as always! A lovely afternoon while on vacation. Such a nice treat!

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34. DK

    DeniseK

    1 review

    5.0

    1 review

    Dined on January 15, 2023

    overall5food5service5ambience5

    Wanda was phenomenal. I’ve been coming to high tea for 23 years, it never disappoints

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35. OT

    OpenTable Diner

    New England

    2 reviews

    vip
    5.0

    2 reviews

    Dined on January 14, 2023

    overall5food5service5ambience5

    Really well done. Formal but not pretentious. A great experience and the food was outstanding, but it's not about the food rather the experience.

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36. A

    Anne

    Phoenix

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food4service5ambience5

    Had a wonderful afternoon. The staff was exemplary.

    Report
37. OT

    OpenTable Diner

    Phoenix

    3 reviews

    4.0

    3 reviews

    Dined on January 6, 2023

    overall4food3service4ambience5

    Christmas Tea with friends, but we couldn’t get in before or right after. By January 5th all Christmas decorations were down. Service was good, but for the price someone should have been making sure our tea was hot and new cups brought out, etc. more often. The price was more than what was stated on website, but gratuities were included. Very nice, just expected more. Wait staff, wonderful!

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38. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 6, 2023

    overall5food5service5ambience5

    Absolutely phenomenal

    Report
39. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 5, 2023

    overall5food5service5ambience5

    HIGHLY RECOMMEND! This was the perfect way to have an experience with a friend I haven’t seen in a while. There was endless service, atmosphere and (most importantly) bubbly :) We had the best time and I will absolutely be back with friends & family when they come to town.

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40. GR

    GirlRaisedSouthern

    Phoenix

    5 reviews

    vip
    5.0

    5 reviews

    Dined on December 29, 2022

    overall5food5service5ambience5

    Beautiful place to have “tea” with my daughters and granddaughters. Loved having the photographer available to take a group photo by the tree. Thank you!

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