Afternoon Tea at The Arizona Biltmore
Our server was not very experienced and seemed overwhelmed with serving High Tea. She never asked us if we wanted the champagne, which was in the price; she never asked if we had any dietary restrictions and we had a vegetarian at the table; she spilled tea on the table and on a guest's pants; and overall was not a good server.
This was terrible. Set up in a corner of the lobby. People with suitcases walking by, men in exercise clothes, super loud. No one greeted us for 10 minutes than just motioned over to our table and told us to sit. We sat for another 10 minutes before waitress came. One girl for 4 tables. Women at other table were complaining about not enough food. I called The Phonecian they had one reservation left. We drove over there and it was lovely. In a beautiful room, decorated for Christmas, a piano player, full trays of finger sandwiches, scones and desserts. Service was great. They charge the same price! I would never go or recommend the Biltmore for Afternoon Tea!
Recently I had Afternoon Tea at the Biltmore.
Kevin was our server. It was a delightful experience. Kevin is so knowledgeable about teas and given the rather stormy (for Phoenix) weather, recommended a chai which was brewed to perfection. Robust without any bitterness and good both with and without milk. The savories were quite good. The scone was excellent, although I would have preferred mine without sugar on top.
For the sweets, not that there was any room, we switched teas to something lighter with faint peach notes. Once again brewed to perfection. All of the sweets were good. My only comment here is that the delicious and delicate green tea cookies hardly had a chance flavor wise against the stronger flavors of most of the others, especially the chocolate ones and the pecan tartlet.
May not be practical for holiday season, but it would be nice to have an abbreviated menu option, like savories only, or sweets only or less of everything. I would love to do this more often but its just too much food.
One final note: Last year I had a number of teatimes in Ireland and this was right up there. The Phonecian tea has the piano (a lots of champagne if you are into that) and you might be lucky to get a view, but the overall experience is more "banquet hall" mass production. At the Biltmore it feels more intimate and authentic.
The tea at the Arizona Biltmore was the best I have been to. I wish I could have given the service six stars, because it was amazing. The food and tea were also truly exceptional. Overall, it was a lovely experience.
Kevin Doyle and April were wonderful.
Kevin constantly made us feel warm and welcome with great Tea Recommendations
A lovely dining experience and Kevin was delightful.
The service was excellent and Kevin made the experience wonderful! The food was very good and the teas Kevin picked out were perfect! The only reason I won’t be back is that it’s an hour drive in traffic from my house and I was very disappointed that the tea was served in the lobby of the hotel - no charm or ambience at all.
This was not a good experience. If you want high tea done right, go to the Phoenician. The scones were good. However, the sandwiches were all stale, the desserts were either stale or gross and the service was mediocre at best. We did get our money back and the manager was so nice. We will not be back.
FABULOUS!!! Need I say more? Third time celebrating a birthday with a friend. It's well worth it!
Went for a birthday celebration with a friend. Had a fabulous time.
Kevin is an outstanding expert in tea, food and creating special ambiance.
Thank you so much for an unforgettable experience!
Really wanted to like it here.
Parking was difficult to find, and once arrived at the parking garage, had issues finding the front lobby. No maps. Walking in the heat in high heels is not a good way to start the day. Additionally, all of the valet people standing by the front lobby was slightly intimidating.
Difficult to find where to check in for Afternoon Tea. Had to ask the front desk, then be redirected to a restaurant then directed back to the lobby.
Location; No View, in a loud lobby with birds. I wish it was a little more secluded with a view. (Afternoon tea really seems like an afterthought here)
Loved the design of the teacups and the plates!
Service was subpar, the hostess wasn't being very delicate with the platter were. Waited a very long time for each item.
Tea, the tea blends were very delicious, but I wished that we could have non blend tea options. I would also appreciate the milk being warmed.
Sandwiches, a little on the dry side
Scones; the BEST part of the tea, the cream and preserves were to die for. I would come back just for the scones they were that good.
Dessert; Not very notable, but the cheesecake was delicious.
Very educational. Our Sommelier was very passionate which was quite engaging, you can feel his love for the craft. We will be returning, no question about that.
We had a really wonderful time at Afternoon Grand Tea. It was my mom, sister & me. A really fun, sweet girl's day. The tea choices were abundant, the food served was outstanding! The little bites really filled us up. Each item was handcrafted, unique & you could see the meticulous attention to detail. Absolutely delicious. Kudos to the chef & pastry chef.
I think one of our favorite parts of the experience was our lovely Tea Sommelier, Kevin. Along with April, who helped him serve in the tea room. Kevin was incredibly knowledgeable about the tea & the pairings. He shared his own experiences & what the tea "brought" to him. It was a very special touch. He shared the health benefits of certain teas, as well. All of the different layers of flavor the tea would bring.
You could see that Kevin really enjoyed being there. It did not come across as if it was a "job" for him. But more of a beloved hobby. And April was very attentive as well. :-)
I would say the only drawback of our experience was the fact that the tea room was located in the lobby of the hotel. It made for great people watching but felt a little exposed. That being said, that simple thing will never stop us from returning.
Kevin was absolutely amazing. His recommendations and time spent with us really made the difference. I truly enjoyed my experience and will be back again! Absolutely splendid!
Disappointing tea. The service was great, but the sandwiches had very little filling, almost all bread. We tried three kinds of tea and only liked one of them. Ambience was okay, nothing special.
I love tea in general and this is one of the best places in Phoenix! Kevin is a gem!
Run. Don’t walk to Afternoon Tea at the Arizona Biltmore. Kevin, the Tea Sommelier (obviously is more excited about tea than anyone in England or China. He LOVES what he does and he wants you to love it too. He is so passionate about tea and service, he makes the experience no less than spectacular and delightful. The food is magnificent and seasonal apparently. Kevin is a long time Phoenix resident and employee at the Biltmore so he knows all there is to know about the city and the resort. Such a special experience. We’ve gone twice and will be back. Thank you Kevin!
This is my second afternoon tea at the Arizona Biltmore. I love the experience. I have done afternoon teas all over the United States for decades and this is my favorite.
The passion of Kevin, the tea sommelier, makes this the best experience. His passion is fantastic and he is a true gem.
Kevin the Tea Sommelier was very informative and made this experience memorable. He told how the tea was made and the ingredients of the little cakes. He made the afternoon special. Service was impeccable. I will go there again, for sure!
This is a really great opportunity to learn about the British tradition of afternoon tea. The teas are amazing—I personally like the black teas the best—and the scones and finger sandwiches are very good too. The tea sommelier knows a lot about tea. Anyway, it’s a lot of fun.
Kevin, the Tea Sommelier, delightfully poured each cup of tea and provided spectacular service. We will be back for afternoon tea!
Another enjoyable teatime, this time with lovely friends. Beautiful, relaxing surroundings, fun and enthusiastic tea sommelier, delicious tea and treats equal a lovely afternoon had by all❤️ We will surely return!
Soooo loud being located in the lobby of the hotel! It was the strangest tea experience (and I have gone to a lot of high teas) where we didn’t not get to choose the tea we wanted. The sandwiches and cakes were average. Tiny scone that was not super great. $50 per person is a rip off. Have had much better tea experiences here in the valley.
Reviews by other customers tempered our expectations. However we were still disappointed by the experience. We were not given the option to select tea from the menu. The ones selected for us were not tour liking. The food and desserts tasted stale and dry since it probably had been made for the first seating at noon; two hours prior our reservation. Where we were seated there was a bird cage with two birds about 10 feet away that what were squawking for most of the afternoon. While the host was very friendly we would not have afternoon tea there again.
A stay at the Arizona Biltmore in Phoenix, AZ is not complete unless you include afternoon tea! The tea sommelier, Kevin absolutely knows his teas! His description of teas and accompanying sandwiches and tasty bites is the best! Put it on your list of things to include while staying at the Biltmore.
Kevin was an excellent host. Next time will go earlier and stay longer.
Kevin made it definitely special for us. His express attention to detail and a wealth of background information really completed the afternoon. We are coming back as long as Kevin is in the picture !!
Service as great, Kevin handed the multiple parties with ease. Food was fresh and interesting. The teas were unique and refreshing. Look forward to another visit in the future.
The best tea we have experienced. The staff were most attentive, the view phenomenal and the food superb. A real special treat everyone sho experience. We will definitely return.
Excellent food but the most outstanding part of the tea was the stellar service. Very rarely do you eat someplace with such memorable service that the interaction with the waiter rates as the best and most memorable part of an otherwise top notch experience.
Always a lovely experience. Beautiful room overlooking a beautiful garden. The tea sandwiches and pastries are done with great care and are wonderful and change depending on the season. Kevin Doyle the wine sommelier is a gracious attentive host who knows his teas. His recommendations are always spot on. My friend and I go frequently and have always had a great time
Love every aspect of this experience. The super enthusiastic tea sommelier is endearing..(you know who you are!😊) Already planning the next visit!
Scheduled the Afternoon Tea as an early Mother's Day celebration with my mom. Arrived at the time of our reservation and there was no hostess or anyone else to check in with. Asked the guy at the hotel desk and was told to go around the corner into a restaurant to ask there. The restaurant hostess had no idea what I was asking about and needed to ask a coworker. Finally get taken over to the area set up Afternoon Tea, which is right near the busy lobby. All the servers were nice, but two of the three mentioned they were new and their colleague would be the one to come explain the teas and history. They did have a long list of teas to pick from and were fine with us selecting more than one to try. When the sandwiches were finally delivered, they were cold and the bread was hard and dry. You could tell they had been made in the morning and kept in the refrigerator. The only positive thing about the sandwiches was that the flavor of the fillings was delicious. The scones were ok, but not the best I have had. My mom and I did think the cream and three jelly flavors were good and all very favorable. As for the desserts, it was the same situation as the sandwiches. All had been kept in the refrigerator and were served slightly hard and cold. Overall, I was extremely unimpressed and did not think the experience was worth the money.
Afternoon Tea for 2 adults and 3 children: arrived to Afternoon Tea area and no hostess to greet us. Walked around the lobby looking for someone that knew about Afternoon Tea. No one seemed to know about it. After several minutes a server peeked out of closed door area and I waved her down before she shut the door again. Asked her what we should do and it turned out it was a server for Afternoon Tea. A bad start to our special day. The meal and tea were good. However, the prices on the menu we were not charged for. Children price was $20 according to the menu and we charged $50 for children. After the correction, we were still overcharged. This time at $25 for children instead of $20. See menu pic. By this point we were done with the Biltmore service.
Ok, let’s start off by letting you know that I hale from the UK so I know a thing or two about how high tea is done....and this wasn’t it!
First of all there was no one to greet the three of us on arrival so we were not sure where we were to be sat. As it happened we had pride of place at a table for three with a beautiful view. Unfortunately tea is served oppersite the busy hotel check-in area so the ambience was negatively effected. We were offered a glass of champagne however nowhere was there any mention of what tea varieties were available.
Next we were approached by the Tea Sommeliers” (?) who, after letting us know he was 10 years into his role at the Biltmore, took us on a journey down the road of the what’s,why’s and when’s of high tea to be followed by insisting we choose a vanilla roobios blend. I have never experienced this awkward intro to high tea and it certainly did not sit well with my family.
Next, each item on the plate tower was explained in detail which was of no importance. The plates had a few sandwiches on them and only one small scone. The sandwich bread was dry and crusty and the scone unimpressive. The clotted cream was not up to par but a nice touch was real honey comb for one of the accompaniments. However, I’ve never seen honey served at high tea. No offer of additional sandwiches was made so it was on to desserts. Nothing to rave about here. My jasmin pearl tea was nicely brewed and consistent through the sitting however, the vanilla roobios was over brewed and had to be thinned with additional water.
We were never offered another choice of tea or, as said previously, more sandwiches or desserts. The staff were dressed in shabby looking black trousers that showed stains.
The bill came to $189 with 18% gratuity included. This price is in line with our favorite tea experience at the Phoenician hotel and what I would expect to pay for a wonderful high tea experience. Unfortunately, the Biltmore sadly missed the mark by a country mile.
Afternoon tea was nice but I was a little disappointed that the bread on some of the sandwiches was stale, the scones were dry and several of the teas we asked for from the menu were "not available". The location is nice and relaxing and at the service was pretty good but the food quality has definitely gone down from previous visits.
Tea selection was fabulous. Sandwiches were a bit dry. Desserts were amazing and a wide selection. Service was prompt and friendly. Other hotel guests sat at an empty table nearby with their lunch buffet plates. They were quickly asked to relocate and I really appreciated keeping the tea atmosphere in check. Definitely would return.
What a lovely tea! Christopher and Kevin were friendly, attentive and knowledgeable. They anticipated our every need. The tea, tea sandwiches and desserts were very tasty. The presentation, from the seating area and floral China to the three tiered service pieces, was a feast for the eyes. We will be back.
Christopher and Kevin were knowledgeable and attentive. They gave us all the special details about the food and tea. The African Solstice tea was especially delicious, as were the sandwiches. All of the desserts were a special treat, especially the creme brulee and the orange mousse. My sister-in-law and I had a thoroughly enjoyable, special experience.