Afternoon Tea at The Arizona Biltmore
We had tea to celebrate a birthday. Kevin, the sommelier, was outstanding and our server was delightful. The food was delicious and plentiful. The tea area itself was lovely and the furniture was comfortable. I had to take away a star for two reasons. The lobby noise was quite disruptive, and a member of the housekeeping staff made repeated trips through the tea room wearing latex gloves. At one point, he even rolled a mop bucket through the tea area to clean up a spill on the adjacent lobby floor. It just didn’t feel like a 5-star experience because of those things.
Wonderful experience! My servers were so friendly and knowledgeable. A great list of tea and variety of food provided.
Except for the six loud ungrateful females at nearby table this is a fabulous afternoon tea...it's our third visit and I look forward to my annual trip 2020
Princess Tea Birthday
My mom and I had an awesome time! I would recommend it for any special time with your mom, daughter, granddaughter, or friend!
There was a bit of confusion with our lunch. We had to ask for our glass of champagne as the waitress didn’t realize we ordered the Royal high Tea. Otherwise the service was very good and the waitresses were very attentive
It was my birthday and we had afternoon tea service, had a wonderful time.
AMAZING! From the moment you arrive until the last sip of tea and bite of cake, the experience was just wonderful. I’d love to come back again to do this.
Fabulous experience having tea at the Biltmore! We look forward to returning.
It was a lovely setting, wonderful service, delicious food and tea. Our server was very knowledgeable about the different teas, and the story behind the first afternoon tea.
Terribly disappointing. Been to several teas in the PHX area and this was awful. Seated in the lobby, rather than a restaurant is AWFUL. Long lines of guests checkling in were so noisy and close to our table. Guests and bellmen walking within inches of our elbows with bags and luggage carts. The food was very mediocre and the price was outrageous. Took an out of town guest for a grand afternoon and left embarrased and disappointed.
Pinkies down for this one. This is afternoon tea, not high tea. Overall, fun experience in a historic place.
My girlfriend is something of a tea person, so we went to a 2:00pm seating while we were staying at the Biltmore for Valentine's Day weekend. The service was good, as were the scones, sweets, and savories. Presentation was excellent. I wasn't a huge fan of the "room" in which they serve tea; it's really just an extension off the lobby, so there are people bustling about to and fro, as well as the resultant noise. I thought the experience was just a tad pricey for what you got, although the little scones were indeed *really* good. We did also get a glass of prosecco each, and I wasn't impressed by whatever it was they were pouring. Skip it and get something at the bar instead.
The idea is beautiful, however the setting is not appropriate since they serve you by the check in counter, in the lobby! The sommelier is knowledgeable but again, for the $75 price plus 20% gratuity I expected a more in depth experience that could have touched on history and make of the teas presented. The food and teas were excellent but the total experience could have been more wholesome for the price tag.
Absolutely lovely “high tea” experience! Kevin Doyle, tea sommelier, is an absolute gent who made us feel so special. We look forward to visiting again!
Always lovely. Food and tea selections are great
Kevin our host was wonderful as usual.
Pastries were tasty
Finger sandwiches were not flavorful. Please improve.
Tea was good. But sandwiches were a little hard. When we asked for more scones, not available. There were only two other tables for the high tea. Never presented we could have different teas. Just brought out same tea for the three of us. When we left parking garage, we put money in and it would not give change. Said it was out of money. When we asked valet about the receipt, they said go to the front desk. I did not go because it was busy.
It was an enchanting way to spend my birthday with a good friend. The service was excellent.
Showed up on time with a confirmed Open Table reservation. They couldn’t find it so we had to wait 20 minutes to be seated. That was how it all started. Then a menu with varied teas was placed before us. We inquired about a few of the teas but were told they didn’t have any of those!! What?? They brought us teas that they suggested which were fine, but please....don’t put a menu in front of us that has varied teas on it that you stock none of. Flat out weird. For the money, this visit for afternoon tea was not worth it. Won’t come back
Service very slow. It should be leisurely but this was just slow. While the variety of teas was interesting there should be a great English staple. I requested a red rose on the table for a special occasion. It was not there and I was not notified prior. Atmosphere sterile. I will not return.
Tea at the Biltmore was memorable. Kevin the tea sommelier is very knowledgeable and will fit a tea to your taste from the many offerings. The food courses were delicious and well prepared and the atmosphere was very nice with the Holiday decorations still in place. All in all, an exceptional way to spend an afternoon during the Holiday season
Our server,Kevin, made our experience extraordinarily pleasant. He was knowledgeable and warm which completely enhanced our experience.
This was my second visit to the Biltmore for afternoon tea. The first visit, five years ago, was amazing. Unfortunately on 12/26/18, we had a horrible experience at the Biltmore for afternoon tea. The service was nonexistent. We weren’t even shown a menu before the tea service started. We were brought a holiday tea to start with and a long while later we received our scones (one scone per person). Another long while later we were brought a selection of sandwiches. If we had been provided a menu or had any semblance of service, we would have requested vegetarian sandwiches for one person in our party. Since the sandwiches were just delivered without any discussion before hand, we had to wait for the vegetarian sandwiches to be brought later. The sandwiches were not good and did not taste fresh.
Over an hour after our first pot of tea was delivered, we were asked if we were ready for our second pot of tea (which was a joke because we had been “ready” for quite some time). We were finally given our second pot of tea and again we had no choice. I think that they were trying to get rid of the holiday teas.
On a positive note, the deserts were beautiful and delicious.
I’m very disappointed with our experience and would never return. We were still hungry after the afternoon tea, which cost $50 plus an automatic 18% gratuity. What a huge waste of money!
We love high tea, and the Biltmore offered a lovely setting. The food was delicious. The tea captain was very knowledgeable, and the service at the beginning was excellent. However, he may have had too many tables, because the service after the initial course was lacking.
The menu indicated Prosecco was included, and we were not offered it. We didn't really need it, but felt it should be offered. The bill included gratuity, but it was a little confusing. We very well could have double tipped.
Overall, nice. I am willing to try it again.
Love our annual Gingerbread Tea!! We look forward to this every year...really puts us in the holiday spirit!
Service was very attentive and a lovely presentation of yummy scones, finger sandwiches, and beautifully prepared desserts. Choose from several specialty teas for the season. Add a glass of Prosecco for a lovely complement to the desserts. Very nice.
Poor tea selection, poor quality of tea that was served.
Serviceware was of poor quality.
Price not reflective of ambiance.
The setting for tea setting was gorgeous. The view and ambiance was lovely. Service impeccable. I was so disappointed in the food. Some of the sandwiches the bread was stale. It is expensive, so expected the food to be better. The Christmas decorations were lovely. Also the web sight states the Grand tea is $50.00. We were charged $75.00.
We needed to leave and the bill was brought to me, it was not itemized so I didn't realize the tip was already
added and I added a tip. They did not say anything to me and I find that unethical. There was only one waitress looking after everyone at Tea. It was disappointing.
Our server was not very experienced and seemed overwhelmed with serving High Tea. She never asked us if we wanted the champagne, which was in the price; she never asked if we had any dietary restrictions and we had a vegetarian at the table; she spilled tea on the table and on a guest's pants; and overall was not a good server.
This was terrible. Set up in a corner of the lobby. People with suitcases walking by, men in exercise clothes, super loud. No one greeted us for 10 minutes than just motioned over to our table and told us to sit. We sat for another 10 minutes before waitress came. One girl for 4 tables. Women at other table were complaining about not enough food. I called The Phonecian they had one reservation left. We drove over there and it was lovely. In a beautiful room, decorated for Christmas, a piano player, full trays of finger sandwiches, scones and desserts. Service was great. They charge the same price! I would never go or recommend the Biltmore for Afternoon Tea!
Recently I had Afternoon Tea at the Biltmore.
Kevin was our server. It was a delightful experience. Kevin is so knowledgeable about teas and given the rather stormy (for Phoenix) weather, recommended a chai which was brewed to perfection. Robust without any bitterness and good both with and without milk. The savories were quite good. The scone was excellent, although I would have preferred mine without sugar on top.
For the sweets, not that there was any room, we switched teas to something lighter with faint peach notes. Once again brewed to perfection. All of the sweets were good. My only comment here is that the delicious and delicate green tea cookies hardly had a chance flavor wise against the stronger flavors of most of the others, especially the chocolate ones and the pecan tartlet.
May not be practical for holiday season, but it would be nice to have an abbreviated menu option, like savories only, or sweets only or less of everything. I would love to do this more often but its just too much food.
One final note: Last year I had a number of teatimes in Ireland and this was right up there. The Phonecian tea has the piano (a lots of champagne if you are into that) and you might be lucky to get a view, but the overall experience is more "banquet hall" mass production. At the Biltmore it feels more intimate and authentic.
The tea at the Arizona Biltmore was the best I have been to. I wish I could have given the service six stars, because it was amazing. The food and tea were also truly exceptional. Overall, it was a lovely experience.
Kevin Doyle and April were wonderful.
Kevin constantly made us feel warm and welcome with great Tea Recommendations
A lovely dining experience and Kevin was delightful.
The service was excellent and Kevin made the experience wonderful! The food was very good and the teas Kevin picked out were perfect! The only reason I won’t be back is that it’s an hour drive in traffic from my house and I was very disappointed that the tea was served in the lobby of the hotel - no charm or ambience at all.
This was not a good experience. If you want high tea done right, go to the Phoenician. The scones were good. However, the sandwiches were all stale, the desserts were either stale or gross and the service was mediocre at best. We did get our money back and the manager was so nice. We will not be back.
FABULOUS!!! Need I say more? Third time celebrating a birthday with a friend. It's well worth it!
Went for a birthday celebration with a friend. Had a fabulous time.
Kevin is an outstanding expert in tea, food and creating special ambiance.
Thank you so much for an unforgettable experience!