Afternoon Tea at The Arizona Biltmore
Showed up on time with a confirmed Open Table reservation. They couldn’t find it so we had to wait 20 minutes to be seated. That was how it all started. Then a menu with varied teas was placed before us. We inquired about a few of the teas but were told they didn’t have any of those!! What?? They brought us teas that they suggested which were fine, but please....don’t put a menu in front of us that has varied teas on it that you stock none of. Flat out weird. For the money, this visit for afternoon tea was not worth it. Won’t come back
Service very slow. It should be leisurely but this was just slow. While the variety of teas was interesting there should be a great English staple. I requested a red rose on the table for a special occasion. It was not there and I was not notified prior. Atmosphere sterile. I will not return.
Tea at the Biltmore was memorable. Kevin the tea sommelier is very knowledgeable and will fit a tea to your taste from the many offerings. The food courses were delicious and well prepared and the atmosphere was very nice with the Holiday decorations still in place. All in all, an exceptional way to spend an afternoon during the Holiday season
Our server,Kevin, made our experience extraordinarily pleasant. He was knowledgeable and warm which completely enhanced our experience.
This was my second visit to the Biltmore for afternoon tea. The first visit, five years ago, was amazing. Unfortunately on 12/26/18, we had a horrible experience at the Biltmore for afternoon tea. The service was nonexistent. We weren’t even shown a menu before the tea service started. We were brought a holiday tea to start with and a long while later we received our scones (one scone per person). Another long while later we were brought a selection of sandwiches. If we had been provided a menu or had any semblance of service, we would have requested vegetarian sandwiches for one person in our party. Since the sandwiches were just delivered without any discussion before hand, we had to wait for the vegetarian sandwiches to be brought later. The sandwiches were not good and did not taste fresh.
Over an hour after our first pot of tea was delivered, we were asked if we were ready for our second pot of tea (which was a joke because we had been “ready” for quite some time). We were finally given our second pot of tea and again we had no choice. I think that they were trying to get rid of the holiday teas.
On a positive note, the deserts were beautiful and delicious.
I’m very disappointed with our experience and would never return. We were still hungry after the afternoon tea, which cost $50 plus an automatic 18% gratuity. What a huge waste of money!
We love high tea, and the Biltmore offered a lovely setting. The food was delicious. The tea captain was very knowledgeable, and the service at the beginning was excellent. However, he may have had too many tables, because the service after the initial course was lacking.
The menu indicated Prosecco was included, and we were not offered it. We didn't really need it, but felt it should be offered. The bill included gratuity, but it was a little confusing. We very well could have double tipped.
Overall, nice. I am willing to try it again.
Love our annual Gingerbread Tea!! We look forward to this every year...really puts us in the holiday spirit!
Service was very attentive and a lovely presentation of yummy scones, finger sandwiches, and beautifully prepared desserts. Choose from several specialty teas for the season. Add a glass of Prosecco for a lovely complement to the desserts. Very nice.
Poor tea selection, poor quality of tea that was served.
Serviceware was of poor quality.
Price not reflective of ambiance.
The setting for tea setting was gorgeous. The view and ambiance was lovely. Service impeccable. I was so disappointed in the food. Some of the sandwiches the bread was stale. It is expensive, so expected the food to be better. The Christmas decorations were lovely. Also the web sight states the Grand tea is $50.00. We were charged $75.00.
We needed to leave and the bill was brought to me, it was not itemized so I didn't realize the tip was already
added and I added a tip. They did not say anything to me and I find that unethical. There was only one waitress looking after everyone at Tea. It was disappointing.
Our server was not very experienced and seemed overwhelmed with serving High Tea. She never asked us if we wanted the champagne, which was in the price; she never asked if we had any dietary restrictions and we had a vegetarian at the table; she spilled tea on the table and on a guest's pants; and overall was not a good server.
This was terrible. Set up in a corner of the lobby. People with suitcases walking by, men in exercise clothes, super loud. No one greeted us for 10 minutes than just motioned over to our table and told us to sit. We sat for another 10 minutes before waitress came. One girl for 4 tables. Women at other table were complaining about not enough food. I called The Phonecian they had one reservation left. We drove over there and it was lovely. In a beautiful room, decorated for Christmas, a piano player, full trays of finger sandwiches, scones and desserts. Service was great. They charge the same price! I would never go or recommend the Biltmore for Afternoon Tea!
Recently I had Afternoon Tea at the Biltmore.
Kevin was our server. It was a delightful experience. Kevin is so knowledgeable about teas and given the rather stormy (for Phoenix) weather, recommended a chai which was brewed to perfection. Robust without any bitterness and good both with and without milk. The savories were quite good. The scone was excellent, although I would have preferred mine without sugar on top.
For the sweets, not that there was any room, we switched teas to something lighter with faint peach notes. Once again brewed to perfection. All of the sweets were good. My only comment here is that the delicious and delicate green tea cookies hardly had a chance flavor wise against the stronger flavors of most of the others, especially the chocolate ones and the pecan tartlet.
May not be practical for holiday season, but it would be nice to have an abbreviated menu option, like savories only, or sweets only or less of everything. I would love to do this more often but its just too much food.
One final note: Last year I had a number of teatimes in Ireland and this was right up there. The Phonecian tea has the piano (a lots of champagne if you are into that) and you might be lucky to get a view, but the overall experience is more "banquet hall" mass production. At the Biltmore it feels more intimate and authentic.
The tea at the Arizona Biltmore was the best I have been to. I wish I could have given the service six stars, because it was amazing. The food and tea were also truly exceptional. Overall, it was a lovely experience.
Kevin Doyle and April were wonderful.
Kevin constantly made us feel warm and welcome with great Tea Recommendations
A lovely dining experience and Kevin was delightful.
The service was excellent and Kevin made the experience wonderful! The food was very good and the teas Kevin picked out were perfect! The only reason I won’t be back is that it’s an hour drive in traffic from my house and I was very disappointed that the tea was served in the lobby of the hotel - no charm or ambience at all.
This was not a good experience. If you want high tea done right, go to the Phoenician. The scones were good. However, the sandwiches were all stale, the desserts were either stale or gross and the service was mediocre at best. We did get our money back and the manager was so nice. We will not be back.
FABULOUS!!! Need I say more? Third time celebrating a birthday with a friend. It's well worth it!
Went for a birthday celebration with a friend. Had a fabulous time.
Kevin is an outstanding expert in tea, food and creating special ambiance.
Thank you so much for an unforgettable experience!
Really wanted to like it here.
Parking was difficult to find, and once arrived at the parking garage, had issues finding the front lobby. No maps. Walking in the heat in high heels is not a good way to start the day. Additionally, all of the valet people standing by the front lobby was slightly intimidating.
Difficult to find where to check in for Afternoon Tea. Had to ask the front desk, then be redirected to a restaurant then directed back to the lobby.
Location; No View, in a loud lobby with birds. I wish it was a little more secluded with a view. (Afternoon tea really seems like an afterthought here)
Loved the design of the teacups and the plates!
Service was subpar, the hostess wasn't being very delicate with the platter were. Waited a very long time for each item.
Tea, the tea blends were very delicious, but I wished that we could have non blend tea options. I would also appreciate the milk being warmed.
Sandwiches, a little on the dry side
Scones; the BEST part of the tea, the cream and preserves were to die for. I would come back just for the scones they were that good.
Dessert; Not very notable, but the cheesecake was delicious.
Very educational. Our Sommelier was very passionate which was quite engaging, you can feel his love for the craft. We will be returning, no question about that.
We had a really wonderful time at Afternoon Grand Tea. It was my mom, sister & me. A really fun, sweet girl's day. The tea choices were abundant, the food served was outstanding! The little bites really filled us up. Each item was handcrafted, unique & you could see the meticulous attention to detail. Absolutely delicious. Kudos to the chef & pastry chef.
I think one of our favorite parts of the experience was our lovely Tea Sommelier, Kevin. Along with April, who helped him serve in the tea room. Kevin was incredibly knowledgeable about the tea & the pairings. He shared his own experiences & what the tea "brought" to him. It was a very special touch. He shared the health benefits of certain teas, as well. All of the different layers of flavor the tea would bring.
You could see that Kevin really enjoyed being there. It did not come across as if it was a "job" for him. But more of a beloved hobby. And April was very attentive as well. :-)
I would say the only drawback of our experience was the fact that the tea room was located in the lobby of the hotel. It made for great people watching but felt a little exposed. That being said, that simple thing will never stop us from returning.
Kevin was absolutely amazing. His recommendations and time spent with us really made the difference. I truly enjoyed my experience and will be back again! Absolutely splendid!
Disappointing tea. The service was great, but the sandwiches had very little filling, almost all bread. We tried three kinds of tea and only liked one of them. Ambience was okay, nothing special.
I love tea in general and this is one of the best places in Phoenix! Kevin is a gem!
Run. Don’t walk to Afternoon Tea at the Arizona Biltmore. Kevin, the Tea Sommelier (obviously is more excited about tea than anyone in England or China. He LOVES what he does and he wants you to love it too. He is so passionate about tea and service, he makes the experience no less than spectacular and delightful. The food is magnificent and seasonal apparently. Kevin is a long time Phoenix resident and employee at the Biltmore so he knows all there is to know about the city and the resort. Such a special experience. We’ve gone twice and will be back. Thank you Kevin!
This is my second afternoon tea at the Arizona Biltmore. I love the experience. I have done afternoon teas all over the United States for decades and this is my favorite.
The passion of Kevin, the tea sommelier, makes this the best experience. His passion is fantastic and he is a true gem.
Kevin the Tea Sommelier was very informative and made this experience memorable. He told how the tea was made and the ingredients of the little cakes. He made the afternoon special. Service was impeccable. I will go there again, for sure!
This is a really great opportunity to learn about the British tradition of afternoon tea. The teas are amazing—I personally like the black teas the best—and the scones and finger sandwiches are very good too. The tea sommelier knows a lot about tea. Anyway, it’s a lot of fun.
Kevin, the Tea Sommelier, delightfully poured each cup of tea and provided spectacular service. We will be back for afternoon tea!
Another enjoyable teatime, this time with lovely friends. Beautiful, relaxing surroundings, fun and enthusiastic tea sommelier, delicious tea and treats equal a lovely afternoon had by all❤️ We will surely return!
Soooo loud being located in the lobby of the hotel! It was the strangest tea experience (and I have gone to a lot of high teas) where we didn’t not get to choose the tea we wanted. The sandwiches and cakes were average. Tiny scone that was not super great. $50 per person is a rip off. Have had much better tea experiences here in the valley.
Reviews by other customers tempered our expectations. However we were still disappointed by the experience. We were not given the option to select tea from the menu. The ones selected for us were not tour liking. The food and desserts tasted stale and dry since it probably had been made for the first seating at noon; two hours prior our reservation. Where we were seated there was a bird cage with two birds about 10 feet away that what were squawking for most of the afternoon. While the host was very friendly we would not have afternoon tea there again.
A stay at the Arizona Biltmore in Phoenix, AZ is not complete unless you include afternoon tea! The tea sommelier, Kevin absolutely knows his teas! His description of teas and accompanying sandwiches and tasty bites is the best! Put it on your list of things to include while staying at the Biltmore.
Kevin was an excellent host. Next time will go earlier and stay longer.
Kevin made it definitely special for us. His express attention to detail and a wealth of background information really completed the afternoon. We are coming back as long as Kevin is in the picture !!
Service as great, Kevin handed the multiple parties with ease. Food was fresh and interesting. The teas were unique and refreshing. Look forward to another visit in the future.