- 整體 4
- 食物 4
- 服務 4
- 氛圍 5
I took my team here for a celebration dinner. The team in the kiosk downstairs needs some kind of service training.
I think they arrive at 5pm? We had a 5:15pm reservation, so we arrived at 5:05pm, no one was ready so they ignored us while they got everything ready. She then had us sign the waivers and we waited, waited with no further instruction until we asked. We were told to stand at the elevator and someone would be down. 10 minutes later, no elevator. So we called the restaurant, the hostess said the restaurant was not busy and we were not in jeopardy of losing the reservation but that was not the point, we were waiting. The manager Malik finally sent her down to get us and bring us up a seperate elevator and we were finally seated at 5:25pm. No apology was offered. Not the best start to the dinner.
Then we met Elaina, I believe that was her name, who was still in training but came over with the biggest smile and most infectious energy that we had almost forgot about our welcome experience.
You would have thought she had been working there, she was knowledgeable, no issues with the order, she followed up, bussed the tables, offered suggestions, anything we could ask for. Shoutout to her trainer who stood by her side the entire time. I did not get the trainers name but you can tell she was great support for this new employee.
Have the trainer and the new girl train everyone else. They saved the day for 9 Mile yesterday.