5200 Restaurant @ Heritage House Resort

5200 Restaurant @ Heritage House Resort reviews from people who’ve dined at this restaurant. Based on recent rating.

1. CS

   CharminS

   Tahoe7 reviews

   5.0

   Dined on December 25, 2019

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious and exclusive
   

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2. TV

   TinaV

   San Francisco7 reviews

   1.0

   Dined on November 30, 2019

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Poor service. Very salty food.
   

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3. B

   Booksandart

   San Francisco36 reviews

   1.0

   Dined on November 30, 2019

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We just spent a very pleasant T-Day weekend at the Heritage House. HOWEVER, service in the restaurant was excruciatingly slow, with non-existent attention and customer service by the wait staff. Even taking into account the holiday weekend, this was an insult to all the well-paying guests who opted for a meal (any meal, we experienced the same at breakfast as at dinner) at the restaurant. So, net/net, stay at the resort, but skip the restaurant.
   

   1 person found this helpful

4. LB

   LoriB

   San Francisco4 reviews

   1.0

   Dined on November 29, 2019

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 5

   We were excited to be in this beautiful restaurant on Thanksgiving day for a buffet dinner but sadly ice cold food ruined our experience.The ambiance was first class and the food could have been delicious if it wasn't cold. We spent nearly $300 on drinks and buffet so I was sad when I mentioned to the waiter I would like my food heated up in the microwave and they declined. They said the chef had just added some warm food to the buffet so we tried that and again it was very cold so we didn't eat our food. I understand they were having some problems with their buffet tray heater. They could have made this right with us by heating up my food or by offering us a complimentary drink or reducing the bill but they did nothing to solve the problem. So sad when a problem could have been so easily fixed.
   

   1 person found this helpful

5. SZ

   SpikeZ VIP

   Austin6 reviews

   3.0

   Dined on October 18, 2019

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Maybe we eat out too often and expect more from restaurants. Maybe it's the fact that they failed to have our reservation held after I called twice (which is why we finally reverted to Open Table), or maybe it's just me feeling slighted after they failed to recognize our anniversary, which is why we picked this "romantic" spot to begin with. -But I find myself being over-critical of 5200 Restaurant after our experience. First and foremost, the property is dated. Very dated. If you are looking for a romantic spot - decide if you think dining in a brightly lit room is romantic. Totally killed the ambiance. On a positive, we were in a corner table - next to the windows. On a down note, the windows looked out into two other dining rooms who received the views. At least we didn't have someone seated right next to us. Then again, with 3 dining areas, and only 3 tables of people, I guess I shouldn't be giving them that much credit. The food was o.k. Steak was cooked to order, scallops were done correctly and not rubbery. I think they chose some weird side-dishes, but again, maybe that's just based on extensive dining experience. If I was a manager - there are about a dozen things I would change that would make the property more inviting and memorable to guest. If I was a couple looking for a nice romantic spot for an anniversary dinner - I would maybe look elsewhere.
   

   2 people found this helpful

6. OT

   OpenTable Diner

   San Francisco14 reviews

   4.0

   Dined on September 30, 2019

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Love this Inn and restaurant. Such a beautiful location over looking the ocean. 30 acres to walk and they allow dogs! Even in one section of the restaurant! But our Open Table coupon didn’t work. The waiter said it wouldn’t go through. Not happy with that.
   

   1 person found this helpful

7. B

   Barb

   San Francisco2 reviews

   5.0

   Dined on September 13, 2019

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Sandy was wonderful. She told us about the salmon that wasn't on the menu. I ordered that and was very happy I did. It was the most amazing salmon either of us had ever tasted. Highly recommend it if it's available. The restaurant was not crowded our entire meal, 5PM on a Thursday. We will return and dine in the bar next time. That looked amazing as well.
   

   1 person found this helpful

8. T

   Toby

   San Francisco31 reviews

   5.0

   Dined on September 13, 2019

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have been coming to The Heritage House for 15 years (it closed for three years), my partner has been coming for more than 45. In my time they went through many managers, chefs and staff! It’s been up and down, good and bad, but now, at Long last it has become brilliant! The new General Manager, Norbert Mede, has hand picked his Chef Freddy Diaz, a great staff and he has created a true destination resort. My prediction is that it will continue to improve. If you have never been there, come try it. If you were disappointed in the past, come back! You are missed a great experience! Toby Wade
   

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9. n

   nancys VIP

   San Francisco80 reviews

   2.0

   Dined on September 7, 2019

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 5

   The waiter didn’t know how to open a bottle of wine. The scallops were over cooked. The mushroom risotto was below average at best. We asked for a quiet table for two and were placed in a dining room right next to the bar with the door open. The singer in the bar was beyond pitchy and his guitar was out of tune. So sad to be in a beautiful setting with poor service, below average food and poor entertainment. Would not recommend this restaurant
   

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10. Y

    Yummy

    San Francisco42 reviews

    5.0

    Dined on September 2, 2019

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Loved environment,food,service surrounded by the Pacific Ocean!!!!!
    

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