5 Napkin Burger - Upper West Side

4.6
1324 Reviews
$30 and under
American
5 Napkin Burger caters to those with the most discerning appetites. We offer a rare mix of classic and innovative burgers, tacos, grilled tuna salads and everything in between. Pair that with a custom cocktail, local lager or s’mores shake as you kick back or mingle in our bustling bistro setting. We welcome carnivores and vegetarians. We’re hosts to scenesters, professionals and families. We believe the burger experience is no loner one-way-fits-all and we hope you’ll join us in changing that definition.
What 1324 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.5
food
4.4
service
4.2
ambience
4.2
value
Noise · Moderate
97% of people would recommend it to a friend
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vipNeverDisappointed
New York Area
24 reviews
Dined 5 days ago
Overall5food5service5ambience5

Wonderful young man took care of us. I wish I could remember his name. I think he is an actor. And I think we were there on Saturday.

OT
OpenTable Diner
New York Area
1 review
Dined on October 25, 2020
Overall5food5service5ambience5

Such an amazing dining experience. Everyone was social distancing and following protocol and it was great! Food was incredible!

l
leonore
1 review
Dined on October 10, 2020
Overall5food5service5ambience3

Great food, great service. A little noisy, but that is because we ate outdoors.

L
vipLynn
New York Area
5 reviews
Dined on October 7, 2020
Overall4food4service3ambience4

Had an outdoor table for lunch. COVID measures adequate. Service was slightly slow but food was good and seating comfortable.

BD
vipBDubs
New York Area
27 reviews
Dined on October 2, 2020
Overall5food5service5ambience5

Lots of space for outdoor dining and easy ordering through website allows for a very safe dining experience for even the most wary of individuals. Food was good and staff attentive.

OT
OpenTable Diner
1 review
Dined on September 30, 2020
Overall5food5service5ambience5

Great food, easy and simple to order from the phone, indoor and outdoor eating, great friendly service. I don’t have no complaints everything was great.

OT
OpenTable Diner
New York Area
1 review
Dined on September 12, 2020
Overall2food2service2ambience2

First the divider fell on us, the waiter was really slow, didn't even us bring straws, ordered a hot tea and he dropped the tea bag didn't offer to pick It up or bring a new one, menu not the same as on this website so i was disappointed, we ordered well done burgers they came out medium rare and brung our burgers with no buns just overall a bad experience

OT
vipOpenTable Diner
New York Area
11 reviews
Dined on August 29, 2020
Overall3food5service5ambience3

The food was great but the bathrooms were very dirty. In a time like this I would think that would be a priority. There was water all over the floor no soap or hand sanitizer. I went to a machine for hand sanitizer near the entrance and that machine was empty too!!! I would not go back

PF
PiaF
New York Area
1 review
Dined on August 28, 2020
Overall5food5service4ambience5

Good set up

OT
vipOpenTable Diner
New York Area
1 review
Dined on August 22, 2020
Overall2food5service3ambience5

Even though we had a reservation, we still had to wait an extra 20 minutes before sitting down. The hostess was very kind and sympathetic towards us, but the whole situation was not managed well. It would've been nice if the restaurant comped part of our order or a free drink, side, etc. They should have at least texted or call us beforehand that they would not have been ready to seat us at our reserved time. If they did that, we would have been more sympathetic to the situation.

S
vipSunlight
New York Area
36 reviews
Dined on August 22, 2020
Overall4food4service4ambience3

I was not enthusiastic about going to 5 Napkin Burger UWS because it is a chain and i prefer to support the smaller restaurants during this difficult time for the restaurant business. But i must admit, my entree (Salmon over a classic salad) was surprisingly good. I was just surprised that they don't include bread with the salad like most restaurants. The food for the other 3 people in my family was also good. I would no longer discourage people from going here despite my attitude towards chains.

LA
LailaA
New York Area
4 reviews
Dined on August 14, 2020
Overall5food5service5ambience5

Enjoyed a very tasty burger with great service in a safe environment.

TK
vipTK719
New York Area
170 reviews
Dined on July 30, 2020
Overall5food5service5ambience5

It was so nice to go back to Five Napkin Burger and dine outside. They have quite a few tables, including many on the quieter side street. I had the original burger salad with tuna, the sweet potato fries, and the chocolate cake. Everything was delicious and the service was great. I'll be going back very soon.

CG
vipCityGal
New York Area
29 reviews
Dined on July 29, 2020
Overall5food4service5ambience4

In an age where we must eat outdoors for safety, as a lifestyle choice, Five Napkin makes you feel right at home. Prompt service, attention to details, even if you don’t like your first choice of beer, they are accommodating and thoughtful. Come here for a family meal or meeting a friend any time of day or night. Not a bad taste or value to be had !

HA
HooverAl
Washington DC
3 reviews
Dined on March 10, 2020
Overall5food5service5ambience4

Had the best seat in the house with the corner table in the front surrounded by glass on two sides. Food has always been very good and fries are outstanding. Our waitress provided perfect service.

OT
vipOpenTable Diner
New York Area
39 reviews
Dined on March 7, 2020
Overall5food5service5ambience5

Family get together

KD
vipKatheD
New York Area
8 reviews
Dined on February 22, 2020
Overall5food5service5ambience4

Love the friendly greeting and wait staff and booth atmosphere. Sometimes, if you are seated near a large group the noise can make conversation difficult. But I always have a good time here, regardless of the ambient noise.
I was happy to find that the chef was open to using a protein to top my Texican salad that was not listed but was available in the Happy Hour section of the menu. The resulting salad was awesome. Grape tomatoes would be tastier than the wedges normally in the salad, and if you were to add avocado to this particular item - it would be perfect (for me, maybe others too?). My friend asked for a burger on a lettuce wrap and was happy that that was actually an option, without any extra charge.
No matter who I bring to this restaurant, they can always find something to eat and drink that suits them. Vegetarians, keto-friendly, meat lovers and kids, it's a good neighborhood eatery, across the street from the movie theater, CMOM and sandwiched between both Riverside and Central Parks!

M
vipMhumby123
Washington DC
5 reviews
Dined on February 21, 2020
Overall4food5service3ambience3

Overall I enjoyed my meal but I felt I was crammed into these tables that weren’t far enough apart and it made I and the other guests uncomfortable.

N
vipNana
New York Area
20 reviews
Dined on February 17, 2020
Overall5food5service5ambience5

Delicious food! Will be back again soon. The floor

f
foodie734
New York Area
4 reviews
Dined on February 15, 2020
Overall4food3service4ambience4

More menu options on sides and burgers. It’s pretty limited food wise. The drinks were great though, the spiked milkshakes!!!

MH
MarkH
New York Area
1 review
Dined on February 13, 2020
Overall4food5service4ambience3

Love 5 Napkin burger. Been eating there for years. I think they have one the the best burgers in the city.
They also make a great margarita. Usually eat at the one in Times Square which is a bit noisier. This one is just as good with a lower noise and crowd level.

OT
vipOpenTable Diner
New York Area
40 reviews
Dined on February 13, 2020
Overall5food5service5ambience5

Love the french fries gluten free!

S
Shane
1 review
Dined on February 9, 2020
Overall4food4service4ambience4

Cute for date night, or just an outing with friends the environment was warm and cozy and the food was comforting and filling. Looks exactly as pictured on Instagram.

M
vipMerry
New York Area
47 reviews
Dined on February 9, 2020
Overall4food4service4ambience3

The place is friendly and the food is pretty good. We had to ask for a little more liquor in the mixed drink as they tend to be a little watered down. The place is noisy.

JM
JayMann
New York Area
2 reviews
Dined on February 8, 2020
Overall5food5service5ambience4

We've been coming here for the last few weeks while staying in the area for physical rehab. The staff is very accommodating to our wheelchair needs and goes above and beyond to make us feel welcome.

The food and service are great. Would recommend you give them a try.

SB
SusanB
New York Area
1 review
Dined on February 8, 2020
Overall5food5service5ambience5

We were celebrating our daughter's 31st birthday. This is our daughter's favorite restaurant. She loves the burgers, fries, and apps. The entire staff, and especially the manager Greg, went out of their way to make an this incredibly special dinner for our daughter. Love this place!!!

EK
vipEricK
Orange County
9 reviews
Dined on February 7, 2020
Overall3food5service2ambience4

The burgers were great. The service was not. Multiple servers were seen with nothing to do, we could not flag down any to find ours. Slow to take order, we received drinks well after food that was ordered at the same time. Save the tip and disappointment, order takeout.

MK
vipMKM11
New York Area
88 reviews
Dined on January 31, 2020
Overall3food3service2ambience3

Apart form the DEAFENING roar of happy eaters and pounding music, my group of four had a good time. The food is good, the drinks weak but interesting, service spotty but friendly. My guess is that Friday night is a busy time, hence the racket and iffy service. I'd advise going at an off-time for better service.

d
durk
New England
25 reviews
Dined on January 31, 2020
Overall4food4service4ambience3

Nice tasty burger, very flavorful. Definitely a mess to eat but really good

l
viplightfoot
New York Area
51 reviews
Dined on January 26, 2020
Overall4food4service3ambience4

Casual food, with good cocktails . Service is slow from waiters and busboy. Had to ask for refills of water. Would have ordered desert sooner if waiter was available.

OT
OpenTable Diner
Detroit
3 reviews
Dined on January 25, 2020
Overall5food5service5ambience5

Great with food allergies!!

a
vipadamizzy
New York Area
6 reviews
Dined on January 23, 2020
Overall5food5service5ambience5

Food and service very good
I would recommend for a family meal

N
vipNancy
New York Area
41 reviews
Dined on January 22, 2020
Overall3food3service4ambience3

I really want to know why the fries were all 1 inch long. The food was good but those small fries....

KV
vipKatV
New York Area
5 reviews
Dined on January 19, 2020
Overall4food2service5ambience5

I get why they call it 5 napkin burger, but i thought the burgers were a little too greasy. It didn’t sit well with me. The drinks were good I got the velvet mule and my guest got a beer. The dessert was the best- dark chocolate layer cake was super moist and tasty.

NY
vipNYCtoCHI
New York Area
4 reviews
Dined on January 11, 2020
Overall3food3service3ambience3

No chicken tenders. Service not as good as we have come to expect.

ES
EugeneS
New York Area
4 reviews
Dined on January 8, 2020
Overall5food5service5ambience5

We had a wonderful dinner, as always. Delicious food, cooked perfectly. Everything was excellent!

PB
PatrickB
New York Area
4 reviews
Dined on December 29, 2019
Overall5food5service4ambience5

Always such great food! They even accommodated us early for our reservation.

DD
vipDougD
New York Area
1 review
Dined on December 27, 2019
Overall5food5service5ambience4

Solid burger restaurant with fast and friendly service at reasonable prices.

E
vipErica
Tampa
9 reviews
Dined on December 26, 2019
Overall3food1service3ambience4

Good cocktails, but burger was dried out when ordered medium rare. Sweet potato fries overcooked. Cool vibe, accommodated a large group but not amazing.

JI
vipJINX
Charleston
222 reviews
Dined on December 21, 2019
Overall5food5service5ambience5

Always one of the best burgers around. Service always very good. Great milk shakes.

FAQs

5 Napkin Burger - Upper West Side is rated 4.6 stars by 1324 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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