Nearby points of interest
Nearby points of interest
About 5 Napkin Burger - Upper West Side
5 Napkin Burger caters to those with the most discerning appetites. We offer a rare mix of classic and innovative burgers, tacos, grilled tuna salads and everything in between. Pair that with a custom cocktail, local lager or s’mores shake as you kick back or mingle in our bustling bistro setting. We welcome carnivores and vegetarians. We’re hosts to scenesters, professionals and families. We believe the burger experience is no loner one-way-fits-all and we hope you’ll join us in changing that definition.
New York, NY 10024
Hours of Operation:
Monday - Friday: 11:30am - 12:00am; Saturday - Sunday: 11:00am - 12:00am
West 84th Street
$30 and under
AMEX, Discover, MasterCard, Visa
1 train to 86th Street.
Bar Dining, Bar/Lounge, Beer, BYO Wine, Cafe, Corkage Fee, Full Bar, Gluten-free Menu, Happy Hour, Late Night, Non-Smoking, Outdoor dining, View, Weekend Brunch, Wheelchair Access, Wine
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5 Napkin Burger - Upper West Side Ratings and Reviews
Our server (Christophe P) was not very attentive. Our glasses were empty and still were not refilled until we asked. The table behind us was also having an issue with getting the servers attention on more than one instance. We had our heart set on dessert but since the experience with the server wasn’t going well, we changed our minds (nor did he ask or offer dessert) as we didn’t want to wait on him. We had to even ask for our own bill for payment. The food was delicious.
It was an all around great lunch, but we were seated next to kids who were noisy... but it could have been because my friend got there a early and thought she saw me so sat down at the empty table right next to her! I requested a booth in my res request. I did check in when I got there, but after first sitting down.
The waiter was completely charming, but we had to ask to have the table cleaned after waiting too long. Will always go back though.
Love the restaurant.
This is a great casual venue for a good meal before a movie (one of the most comfy movie theater in NYC is right across the street!). They serve a great burger, plus offer some other options, including a burger salad and sushi. We very much enjoyed the chili cheese fries--with the chili on the side--and the onion ring tower!
On the corner of Broadway and 84th St is 5 Napkin Burger. When I saw the name of this restaurant, I knew we had to try it. What a fun spot for lunch this was. We made a reservation on Open Table, requested a quiet table, and were so pleased that they honored our request. We were warmly greeted and seated. Fred, our server, was so friendly and helpful. This was one of the most reasonably priced meals we have had in Manhattan!
We both had burgers and they were fabulous. The burgers are 10 oz. Angus beef burgers served on a potato roll. I enjoyed the 5 Napkin Burger – all natural beef with imported Gruyere cheese, caramelized onions with a rosemary & garlic aioli - oh my, it was so good. My husband savored his Bacon Cheddar Burger (he asked for the lettuce and tomato on the side). The burgers were cooked to our specifications – medium rare. We ordered the signature, hand-cut fries – they were crisp and fresh.
What was really nice about our server was when I asked if he would change the channel on the TV so that we could view “The Chew,” which he did. Now that is what I call accommodating your customer! We highly recommend 5 Napkin Burger.
Made a reservation to be sure our party of 5 did not get jammed onto a 4 top table - upon arrival the hostess seemed confused about our reservation and we ended up with a 4 top and a chair in the main traffic pattern in and out of the kitchen ... the exact scenario I was trying to avoid. The food was great and our server was excellent - the situation seating was extremely uncomfortable and detracted from my experience.
Service was very bad. We didn't get all our food at the same time, had to wait for a couple of sides that arrived after we'd almost finished. That would have been ok but the server wasn't apologetic and acted like we were being annoying for asking about the food.
The burgers and fries were great, as usual. My son said his beer was a little flat. The service was good, not spectacular, but the wait staff took care of business. There was no rush to surrender the table even though business was brisk. It's a little loud, but not like it drowns out conversation. But it is not the place you go for quiet, intimacy. Good for a father and son catch-up.
The servers were very friendly and smily all the time. Burger was very juicy. We would love to go back again for the burgers and maybe try their milkshakes. Table next to us order milkshakes that look super delicious. In addition, very convenient for couples to go for a date. AMC movie theater is right across 5 Napkins Burger.
The burgers here stand on their own--no sides included here--and they are so good it doesn't matter. We had a high-school age German exchange student with us, and he wanted the best burger we could find. We had some good ones in the run up to this, but nothing compares to 5NB!
Made a reservation but waited 20 minutes before we got seated. If reservations are not going to be honored, why offer reservation options?
While being called, after our table was ready, could not hear hostess calling our name. We were standing 5 feet from the hostess stand. You'd think hostess would come out of her stand and tell us.
Service (drinks were empty for 8 minutes) was gotten worst but the food continues to be very good.
Got there and the kitchen had closed early due to mechanical problems. We were told we could have a drink but no food was available.
The ladies at the desk were very self-involved, unhelpful, and insensitive to patrons who were coming in with reservations and expecting to eat.
No apologies about the inconvenience, or offers to make alternative arrangements, ...... not even a sincere look. They couldn’t be bothered with the needs or perceptions of the patrons.
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