Nearby points of interest

  1. Distance: 0.18mi
  2. Distance: 0.29mi
  3. Distance: 0.30mi
  4. Distance: 0.35mi

Nearby points of interest

  1. Distance: 0.18mi
  2. Distance: 0.29mi
  3. Distance: 0.30mi
  4. Distance: 0.35mi

About 5 Napkin Burger - Upper West Side

5 Napkin Burger caters to those with the most discerning appetites. We offer a rare mix of classic and innovative burgers, tacos, grilled tuna salads and everything in between. Pair that with a custom cocktail, local lager or s’mores shake as you kick back or mingle in our bustling bistro setting. We welcome carnivores and vegetarians. We’re hosts to scenesters, professionals and families. We believe the burger experience is no loner one-way-fits-all and we hope you’ll join us in changing that definition.

2315 Broadway
New York, NY 10024
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Dining Style:
Casual Dining

Cuisines:
American, Burgers

Hours of Operation:
Monday - Friday: 11:30am - 12:00am; Saturday - Sunday: 11:00am - 12:00am

Cross Street:
West 84th Street

Dress Code:
Casual Dress

Price Range:
$30 and under

Payment Options
AMEX, Discover, MasterCard, Visa

Phone Number:
(212) 333-4488

Website:
http://5napkinburger.com/

Public Transit:
1 train to 86th Street.

Executive Chef:
Andy D'Amico

Additional:
Bar Dining, Bar/Lounge, Beer, BYO Wine, Cafe, Corkage Fee, Delivery, Full Bar, Gluten-free Menu, Happy Hour, Late Night, Non-Smoking, Outdoor dining, Takeout, View, Weekend Brunch, Wheelchair Access, Wine

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5 Napkin Burger - Upper West Side Ratings and Reviews

5
4
3
2
1

4.3

Overall Rating

based on recent ratings
food

4.3

service

4.1

ambience

4.0

value

3.9

Noise

Moderate

91% would recommend it to a friend

Comfort Food (17)
Casual (13)
Neighborhood Gem (11)
See All
Great for Lunch (10)
Kid-friendly (8)
Fun (8)
Quick Bite (8)
Bar Seating (4)
Special Occasion (4)
Authentic (3)
Great for Brunch (3)
Good for a Date (3)
Great Beer (3)
Good for Groups (3)
Great for Outdoor Dining (3)
People Watching (3)
Local Ingredients (2)
Good for Birthdays (2)
Fit for Foodies (2)
Gluten Free Options (2)
Happy Hour (2)
Hot Spot (2)
Late-night Find (2)
Cozy (2)
Quiet Conversation (2)
Sunday Lunch (2)
Good Vegetarian Options (2)
Healthy (1)
Pre/post Theatre (1)
Tasting Menu (1)
Worth the Drive (1)
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981 reviews
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 (Philadelphia)·Dined on November 6, 2017

The burgers here stand on their own--no sides included here--and they are so good it doesn't matter. We had a high-school age German exchange student with us, and he wanted the best burger we could find. We had some good ones in the run up to this, but nothing compares to 5NB!

Tags: Fun, Comfort Food
Was this review useful to you?Yes·No·
food5
ambience4
service5
value4

 
·Dined on November 6, 2017

Made a reservation but waited 20 minutes before we got seated. If reservations are not going to be honored, why offer reservation options?

While being called, after our table was ready, could not hear hostess calling our name. We were standing 5 feet from the hostess stand. You'd think hostess would come out of her stand and tell us.

Service (drinks were empty for 8 minutes) was gotten worst but the food continues to be very good.

Tags: Fit for Foodies
Was this review useful to you?Yes·No·
food4
ambience4
service2
value4

 
 (New York Area)·Dined on October 25, 2017

Terrific lunch here with business associates. Friendly staff, not intrusive but always aware and nearby. Terrific food.

Tags: Comfort Food, Special Occasion, Casual, Neighborhood Gem, Quiet Conversation, Great for Lunch
Was this review useful to you?Yes·No·
food5
ambience5
service4
value5

 
 (New York Area)·Dined on October 21, 2017

Took our 1.5 old grandson, waiter was great and got food quickly. Great experience, burgers were terrific!

Tags: Great for Outdoor Dining, Great for Lunch, Great for Brunch, Fun, Great Beer, Hot Spot, Sunday Lunch, Casual, Kid-friendly, Comfort Food, Neighborhood Gem
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

 
 (New York Area)·Dined on October 19, 2017

Food is just fine although $14 for a burger only - no sides - is a bit pricey.

Tags: Good for Groups, Comfort Food, Good for Birthdays, Quick Bite, Kid-friendly
Was this review useful to you?Yes·No·
food4
ambience4
service4
value3

vip
 (New York Area)·Dined on October 8, 2017

Got there and the kitchen had closed early due to mechanical problems. We were told we could have a drink but no food was available.

The ladies at the desk were very self-involved, unhelpful, and insensitive to patrons who were coming in with reservations and expecting to eat.

No apologies about the inconvenience, or offers to make alternative arrangements, ...... not even a sincere look. They couldn’t be bothered with the needs or perceptions of the patrons.

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food1
ambience1
service1
value1

vip
 (New York Area)·Dined on October 1, 2017

We have been coming here for 6 years and it's really disappointing how much the prices have gone up. $14 for a veggie burger with no fries is really crazy.

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food4
ambience4
service4
value2

 
 (New York Area)·Dined on September 22, 2017

Always hits the spot! Just the right number of menu options.

Tags: Quick Bite, Great Beer, Fun, Casual, Neighborhood Gem, Comfort Food, Great for Lunch
Was this review useful to you?Yes·No·
food4
ambience4
service4
value4

vip
 (Denver)·Dined on September 10, 2017

Crowded and loud
Food took a long time to arrive

Was this review useful to you?Yes·No·
food3
ambience3
service3
value3

 
 (New York Area)·Dined on September 9, 2017

AMAZING Burgers! Great drinks and don't forget the onion rings!

Tags: Authentic, Fun
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food4
ambience4
service5
value3

vip
 (New York Area)·Dined on September 6, 2017

Busy and noisy restaurant with fresh food. Nothing fancy, but just decent salads, burgers, etc.

Tags: Kid-friendly, Neighborhood Gem, Great for Lunch
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food5
ambience4
service4
value3

 
 (New York Area)·Dined on September 6, 2017

I have been here a number of times but tonight they overcooked my food. I order the same thing every time I come here. Usually it's really good. Tonight it was not.

Tags: Casual
Was this review useful to you?Yes·No·
food2
ambience3
service3
value3

 
 (Baltimore)·Dined on September 3, 2017

Great location in quiet neighborhood. Really good burgers and drink selections.

Tags: Neighborhood Gem
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food5
ambience5
service5
value5

 
·Dined on September 3, 2017

The most overvalued restaurant in NYC.
I ordered the most expensive burger in the neighborhood and it arrived with no dressings in a single plate!
Everything was very expensive and the waitress even tried to joke me for bigger tip!!
Bad experience for visitors!!!

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food2
ambience1
service1
value1

vip
 (New York Area)·Dined on August 29, 2017

The best burgers on the upper west side. Love it and would eat there again.

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food5
ambience5
service5
value4

 
 (New York Area)·Dined on August 11, 2017

always a good experience here

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food4
ambience4
service4

vip
 (New York Area)·Dined on July 30, 2017

Appetizers and burgers were great sprouts and fries were good loved root beer float

Tags: Comfort Food, Casual
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food4
ambience3
service3
value3

 
 (New York Area)·Dined on July 20, 2017

Very disappointing. I know it's a burger joint, but when you are paying these prices, one would expect a bit of a step up. It took forever for the food to arrive, and when it did, it wasn't as hot as it should have been. We were told that they had to make up some more turkey burgers which sure doesn't wound like an extra 30 minute process. The service was inept. What is so difficult in knowing who ordered which burger? I had the tuna burger. My piece of tuna must have come from a very small baby fish! My dinner mates had a turkey burger and beef burger, which were just OK. Nothing very special. We also had the onion ring tower & the Brussel Sprouts. For the price, they could have been a bit more generous with the onion rings. The Brussel Sprouts were adequate and tasty. We were 3 people and spent close to $100 - for burgers! Yikes!

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food3
ambience2
service2
value1

 
 (New York Area)·Dined on July 16, 2017

Fantastic staff, good burgers and the chicken wings were awesome!

Tags: Good for a Date, Kid-friendly, Fun, Paleo Friendly, Quick Bite, Worth the Drive
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food4
ambience4
service5
value4

vip
 (New York Area)·Dined on July 8, 2017

Great burgers. Was a little disappointed that price no longer includes fries with the burger. A reason I used to highly recommend the chain.

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food5
ambience4
service5
value4

 
 (New York Area)·Dined on June 28, 2017

Great burgers and good service

Was this review useful to you?Yes·No·
food4
ambience3
service3
value3

vip
 (New York Area)·Dined on June 27, 2017

Waitress forgot about us the whole time and it took a long time to get the food.

Was this review useful to you?Yes·No·
food3
ambience3
service1
value2

 
 (New York Area)·Dined on June 25, 2017

The waiter was very good, food and drinks excellent

Tags: Comfort Food, Happy Hour, Quick Bite
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

 
 (New York Area)·Dined on June 24, 2017

Went to 5 Napkin Burger after I married my fiancé in Central Park. Booked ahead of time, 17 seats all together in one long table. Fantastic. The food was great and waiting staff fantastic, however we had issues with the manager at the end as we wanted to split the bill several ways and was told we couldn't. Turns out we could, but the manager didn't want to actually do anything about it. Very condescending man who, after I questioned him about the bill issue, told me I didn't know everything because I was a "newlywed". Extremely offensive, but I ignored his comments. He was more interested in chatting with his friends and finishing his milkshake than solving our problem. That aside the food was extremely good, one of the best burgers I have ever had. Bacon cheddar. The milkshakes are stunning too. I highly recommend this place if you're looking for food or drink in the Upper West Side, just ignore the manager who needs to check his sass at the door whenever he comes into work.

Tags: Special Occasion, Great for Lunch
Was this review useful to you?Yes·No·
food5
ambience4
service5
value4

vip
 (Toronto)·Dined on June 22, 2017

This is my umpteenth time for coming here. Every time I'm in NYC I have to go here to get my Ahi Tuna Burger. It's simply wonderful every time.

Tags: Handcrafted Cocktails, Great Beer, Bar Seating, People Watching, Comfort Food
Was this review useful to you?Yes·No·
food5
ambience5
service4
value5

vip
 (Las Vegas)·Dined on June 21, 2017

Always great for a good bite before a movie! The service is outstanding as well.

Tags: Great for Lunch
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

vip
 (New York Area)·Dined on June 17, 2017

The food was good. Our server was great. The front desk hosts were very disorganized and seemed overwhelmed.

Tags: Pre/post Theatre, Quick Bite
Was this review useful to you?Yes·No·
food4
ambience3
service3
value3

 
 (Hawaii)·Dined on June 13, 2017

The food was fantastic. The service was brutal. It was fairly late in the evening and it felt like the servers had already called it a night. Pretty much the only time the service was efficient was when I decided to grab cutlery from a nearby table rather than waiting for someone to come by and notice we had nothing to eat our salads with.

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food5
ambience4
service1
value3

 
 (New York Area)·Dined on June 10, 2017

5 Napkin is greater than its parts. The food, decor, and service are each good but not spectacular. But combined they make a nearly perfect venue to enjoy a casual meal with friends. They're always busy but I've never felt rushed to leave.

Tags: Kid-friendly, Cozy, Good for Groups
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food4
ambience4
service4
value4

 
 (New York Area)·Dined on June 9, 2017

Great food but average service...the support ataff was great but the main service was difficult to understand and had no personality.

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food5
ambience5
service4

 
 (New York Area)·Dined on June 7, 2017

It's a solid standby. Sometimes the service is better than others. They were super flexible when we had to move our reservation, which was nice. Flagging down our waiter, on the other hand, was a challenge. And we got no pickles :(

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food3
ambience3
service2
value3

 
 (New York Area)·Dined on June 3, 2017

So many raves and I don't get it. The burger starts at $14 which seems pricey. I ordered the 5 Napkin Burger ( Cheese, caramelized onions, hamburger and bun). The cheese and the onions were melted into each other and I ended up taking off the cheese in one full slice and as a result had no onions. Overall, the people were nice and sitting outside was fun for people watching but the burger was underwhelming.

Tags: Casual, Sunday Lunch
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food2
ambience2
service3
value1

 
 (London)·Dined on May 29, 2017

The food was really good. the classic burger is amazing.

Tags: Fun, Good for a Date, Great for Lunch, Casual
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food4
ambience3
service4
value4

 
 (New York Area)·Dined on May 28, 2017

I loved my veggie burger and my waitperson was very attentive and friendly

Tags: Great for Lunch
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food4
ambience5
service5
value5

vip
 (New York Area)·Dined on May 19, 2017

Came on the same night they were cooking for an event, so the food was obviously prepared by the b team. Burgers (ordered medium) were almost to hockey puck quality. They usually do better, this was an off night

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food3
ambience3
service3
value3

 
 (New York Area)·Dined on May 15, 2017

Many, many kinds of burgers. They seem to have removed all other items from the menu (used to have sushi etc). No matter, we came for the burgers! Fries were a bit cold though.

Tags: Kid-friendly, Fun, Neighborhood Gem, Comfort Food, Casual
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food4
ambience4
service4
value4

vip
 (New York Area)·Dined on May 5, 2017

Burgers were spot on. Had the special Baja Burger, damn good

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food4
ambience4
service4

 
 (New York Area)·Dined on May 4, 2017

After a long flight great restaurant for a good American hamburger and good service before you sleep off your jetlag!

Tags: Neighborhood Gem, Casual, Fun, Quick Bite
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food4
ambience4
service4
value4

vip
 (New York Area)·Dined on April 30, 2017

The service was excellent

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food4
ambience4
service5
value5

 
 (New York Area)·Dined on April 29, 2017

Great place to take the kids to lunch, they have no issues with strollers, plenty of high chairs are bring you food out quickly.

Tags: Kid-friendly
Was this review useful to you?Yes·No·
food4
ambience4
service5
value3

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