5 Napkin Burger - Upper West Side

4.3
1225 reviews
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$30 and under
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American
5 Napkin Burger caters to those with the most discerning appetites. We offer a rare mix of classic and innovative burgers, tacos, grilled tuna salads and everything in between. Pair that with a custom cocktail, local lager or s’mores shake as you kick back or mingle in our bustling bistro setting. We welcome carnivores and vegetarians. We’re hosts to scenesters, professionals and families. We believe the burger experience is no loner one-way-fits-all and we hope you’ll join us in changing that definition.
What 1225 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.3
food
4.1
service
4.0
ambience
4.0
value
Noise · Moderate
92% of people would recommend it to a friend
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FE
New York Area
7 reviews
Dined 3 days ago
Overall 4food 4service 4ambience 4

Our waiter got my order wrong (I ordered the salad with the turkey burger on top, but got a regular turkey burger instead), but it was still delicious. Plus, I think he was new. lol. He got my favorite drink right (the frozen watermelon margarita), so all's forgiven. ;)

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W
New York Area
24 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 4

The onion rings were outstanding. The hamburgers were delicious but not a juicy as I had expected but none the less were very tasty. This was our second visit and we would go back again. The pickles were excellent, by the way.

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AK
New York Area
29 reviews
Dined 3 days ago
Overall 2food 2service 3ambience 2

The quality of the food seems to have deteriorated. 5 Napkins used to be one of my favorite places to eat. Something happened. Just not as good.

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OT
New York Area
1 review
Dined 6 days ago
Overall 2food 4service 3ambience 2

I really wish the hosts would have told us, prior to being seated, that the AC wasn’t working. It was extremely hot that day and eating in a place with no AC, I would have definitely gone somewhere else.

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RK
New York Area
27 reviews
Dined on July 14, 2019
Overall 4food 4service 3ambience 4

The burgers are great. The service sitting outside was not.

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OT
Greensboro
5 reviews
Dined on July 14, 2019
Overall 5food 5service 5ambience 5

Birthday brunch

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H
New York Area
16 reviews
Dined on July 14, 2019
Overall 1food 3service 1ambience 3

Order came incomplete
Couldn’t tell anyone of staff cause waitress only came by once to take order / drop check.
Burgers over cooked & dry
(Tomato & salad missing on one)
Fries room temperature instead of hot & crisp
Won’t repeat
Seemed no manager on duty
Staff was hanging out at bar, or too busy staring at their cell phones

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JR
New York Area
59 reviews
Dined on July 13, 2019
Overall 5food 5service 5ambience 5

Always a great experience at Five Napkins.

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O
New York Area
18 reviews
Dined on July 12, 2019
Overall 3food 4service 3ambience 3

AC and noise to loud

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TH
Washington DC
1 review
Dined on July 8, 2019
Overall 4food 5service 2ambience 3

Food was good but service at the tables on the sidewalk always seems indifferent. Its very pleasant to sit outside on a warm summer night and its often quieter than inside. But food is often lukewarm when it arrives.

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CH
San Francisco
1 review
Dined on July 8, 2019
Overall 4food 2service 4ambience 4

My hamburger was dry. Also, I guess you don't give out free pickles any more.

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F
New York Area
11 reviews
Dined on July 7, 2019
Overall 4food 4service 3ambience 3

Best veggie burger in town!

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OT
New York Area
38 reviews
Dined on July 7, 2019
Overall 3food 3service 4ambience 3

I will keep this review brief and to the point. Yes the burgers, fries and shakes, etc etc are very good, and the menu has a nice variety of American fare, the cost of taking my 2 grandkids out for lunch was a bit pricey for the few items we ordered. Not sure if and when I will return.

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PR
New York Area
14 reviews
Dined on July 5, 2019
Overall 4food 4service 5ambience 4

Service was great. Our waiter, Sherwin, was as pleasant and helpful as you could expect. He made the evening perfect! The food was tasty and plentiful. We didn’t feel rushed even though our food came out quickly! We thoroughly enjoyed our meal and our experience!

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NH
Washington DC
5 reviews
Dined on July 4, 2019
Overall 3food 3service 3ambience 4

Had reservations. Was sat in worse seat in house even though restaurant was not busy. Had hamburger. Over cooked. Onion rings were excellent.

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N
New York Area
3 reviews
Dined on July 3, 2019
Overall 5food 5service 5ambience 4

Consistently delicious burgers, cheerful service.

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MM
New York Area
2 reviews
Dined on July 2, 2019
Overall 5food 5service 5ambience 5

It was really nice!

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OT
Tokyo
2 reviews
Dined on June 30, 2019
Overall 4food 5service 3ambience 4

Receptionist were trainee alone and didn’t figure out our reservation and took time.

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E
New York Area
48 reviews
Dined on June 29, 2019
Overall 4food 4service 4ambience 3

Good burger and fries, plus a varied menu for the vegetarian! Can get very noisy when busy,

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DS
New York Area
7 reviews
Dined on June 28, 2019
Overall 3food 4service 2ambience 2

Floor was not clean. A lot of trash under tables. Indifferent and slow waitstaff.

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AW
1 review
Dined on June 28, 2019
Overall 5food 3service 5ambience 5

It’s a good place for families with decent prices. The artichoke appetizer was very salty and the non-burger items were just ok, but the staff more than made up for it. They were very accommodating and generally nice people.

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OT
New York Area
16 reviews
Dined on June 28, 2019
Overall 3food 4service 2ambience 3

Service was lacking. Items were missing when they were first brought out. The waitress did not check on us until we were almost done eating.

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UW
New York Area
5 reviews
Dined on June 27, 2019
Overall 5food 5service 5ambience 5

5 Napkin is one of my go to places in the neighborhood. Solid food. The menus has enough staple items and others that rotate monthly. The service is impeccable and it’s very kid friendly.

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l
New York Area
1 review
Dined on June 26, 2019
Overall 1food 1service 1ambience 1

Gave us the wrong table even though I spoke with a manager previously to reservation. Service was slow.

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d
New York Area
50 reviews
Dined on June 25, 2019
Overall 3food 3service 3ambience 3

Been to 5 Napkin several times. I love the Beyond Meat burger. It's delicious.

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H
New York Area
55 reviews
Dined on June 25, 2019
Overall 3food 4service 3ambience 4

Service was cheerful but somewhat erratic. Children’s menu is the usual bore. City kids usually have more diverse tastes.

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BB
Los Angeles
44 reviews
Dined on June 24, 2019
Overall 3food 3service 2ambience 3

Until Monday night, I had nothing but great food and great service at two 5 Napkin locations, Hell’s Kitchen and UWS. However, this time the food took forever to arrive and, when it finally came, the burgers were not cooked the way they were ordered, and they were cold. We sent them back, and this time they were hot, but still cooked the wrong way. Medium Rare and Medium were all cooked Medium Well. So we were frustrated and disappointed. Our waiter did not seem to know what he was doing. A refill of a Diet Coke took 20 minutes, for one example. The waiters here are usually so great, and the burgers cooked perfectly. What a disappointment. To his credit, the manager took 50% off the bill, and gave us a (single) free dessert (for the three of us). But I am hesitant about returning. Not sure if this is the beginning of the end of 5 Napkin, when both the food and the service are so sub-par.

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LB
New York Area
23 reviews
Dined on June 21, 2019
Overall 4food 4service 5ambience 4

I always love this place, and only the sounds of noisy children make the experience less than ideal. Do not burgers but the salads are terrific, and there's enough variety to make everyone happy, including vegetarians.

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OT
New York Area
33 reviews
Dined on June 21, 2019
Overall 5food 5service 5ambience 5

Great gluten free fries! Thank you!

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f
New York Area
15 reviews
Dined on June 20, 2019
Overall 5food 5service 5ambience 5

Gluten free beyond burger and gf bun. Also gluten free sweet potato fries. Yum.

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OT
New York Area
1 review
Dined on June 20, 2019
Overall 2food 2service 3ambience 4

Hamburgers were cooked to well done and service was slow.

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l
New York Area
43 reviews
Dined on June 16, 2019
Overall 5food 4service 5ambience 4

Simple menu, salad, burgers, fries, etc. Fresh tasty food.

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OT
New York Area
3 reviews
Dined on June 16, 2019
Overall 4food 4service 3ambience 4

Went for brunch. The room was attractive, somewhat noisy but the ample room between tables and plate glass windows all around kept it bright made for a pleasing ambience. Our mains, an egg sandwich (much better than it sounds!) and poutine were delicious, the app, tuna poke was a little saltier than at their 9 th Ave spot but still enjoyable. The front end and wait staff were all friendly and helpful; the only hiccup was that the app arrived after the mains, but our server comped us for it. We will be back.

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AH
New York Area
1 review
Dined on June 16, 2019
Overall 4food 4service 4ambience 4

Excellent unpretentious place...great brunch food and vegan options.

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W
New York Area
15 reviews
Dined on June 13, 2019
Overall 1food 3service 1ambience 1

Service was dismissive and rushed. Maybe not enough servers with indoor and outdoor diners. When bottled beer is served, 99% of the time I'm asked if I would like a glass. The bottle was plopped down and the server was gone. Once flagged down, he brought a glass...a dirty glass. Coincidence or a statement on his part? As a heads up for people that don't enjoy dining with a large portion of misbehaved children, stay away from this place. I've tried three times and have experienced the same problems. My advice is don't go! I won't be going back.

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CK
Raleigh
21 reviews
Dined on June 12, 2019
Overall 4food 4service 5ambience 4

This is always a pleasant place for causal dining plus they have an outside area so I can bring my dogs. The service is always pleasant and the burgers are excellent. They have very good salads as well. It is very kid friendly. I am never disappointed.

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EG
New York Area
13 reviews
Dined on June 2, 2019
Overall 5food 5service 5ambience 5

Restaurant held our table (we were late due to the 1 train not running) for an extra 15 minutes which we greatly appreciated. The food was fresh and delicious. They dealt with a number of special requests due to food allergies and preferences and everyone got the dishes they wanted. Great choice on the Upper West Side.

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T
New York Area
21 reviews
Dined on June 1, 2019
Overall 5food 5service 5ambience 5

Good food and service:) nice to be recognized by the waiter as a frequent costumer.

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OT
New York Area
3 reviews
Dined on May 31, 2019
Overall 4food 4service 3ambience 4

Good food- table not ready when we got there and we had to wait 10 minutes

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PJ
New York Area
13 reviews
Dined on May 31, 2019
Overall 3food 3service 2ambience 3

The food was good. This was an off night because our server was very inattentive. He never came by to ask if we wanted another round of drinks or dessert. He just was not anywhere to be found.

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