5 Napkin Burger - Upper West Side
Our waiter got my order wrong (I ordered the salad with the turkey burger on top, but got a regular turkey burger instead), but it was still delicious. Plus, I think he was new. lol. He got my favorite drink right (the frozen watermelon margarita), so all's forgiven. ;)
The onion rings were outstanding. The hamburgers were delicious but not a juicy as I had expected but none the less were very tasty. This was our second visit and we would go back again. The pickles were excellent, by the way.
The quality of the food seems to have deteriorated. 5 Napkins used to be one of my favorite places to eat. Something happened. Just not as good.
I really wish the hosts would have told us, prior to being seated, that the AC wasn’t working. It was extremely hot that day and eating in a place with no AC, I would have definitely gone somewhere else.
The burgers are great. The service sitting outside was not.
Order came incomplete
Couldn’t tell anyone of staff cause waitress only came by once to take order / drop check.
Burgers over cooked & dry
(Tomato & salad missing on one)
Fries room temperature instead of hot & crisp
Seemed no manager on duty
Staff was hanging out at bar, or too busy staring at their cell phones
Always a great experience at Five Napkins.
AC and noise to loud
Food was good but service at the tables on the sidewalk always seems indifferent. Its very pleasant to sit outside on a warm summer night and its often quieter than inside. But food is often lukewarm when it arrives.
My hamburger was dry. Also, I guess you don't give out free pickles any more.
Best veggie burger in town!
I will keep this review brief and to the point. Yes the burgers, fries and shakes, etc etc are very good, and the menu has a nice variety of American fare, the cost of taking my 2 grandkids out for lunch was a bit pricey for the few items we ordered. Not sure if and when I will return.
Service was great. Our waiter, Sherwin, was as pleasant and helpful as you could expect. He made the evening perfect! The food was tasty and plentiful. We didn’t feel rushed even though our food came out quickly! We thoroughly enjoyed our meal and our experience!
Had reservations. Was sat in worse seat in house even though restaurant was not busy. Had hamburger. Over cooked. Onion rings were excellent.
Consistently delicious burgers, cheerful service.
It was really nice!
Receptionist were trainee alone and didn’t figure out our reservation and took time.
Good burger and fries, plus a varied menu for the vegetarian! Can get very noisy when busy,
Floor was not clean. A lot of trash under tables. Indifferent and slow waitstaff.
It’s a good place for families with decent prices. The artichoke appetizer was very salty and the non-burger items were just ok, but the staff more than made up for it. They were very accommodating and generally nice people.
Service was lacking. Items were missing when they were first brought out. The waitress did not check on us until we were almost done eating.
5 Napkin is one of my go to places in the neighborhood. Solid food. The menus has enough staple items and others that rotate monthly. The service is impeccable and it’s very kid friendly.
Gave us the wrong table even though I spoke with a manager previously to reservation. Service was slow.
Been to 5 Napkin several times. I love the Beyond Meat burger. It's delicious.
Service was cheerful but somewhat erratic. Children’s menu is the usual bore. City kids usually have more diverse tastes.
Until Monday night, I had nothing but great food and great service at two 5 Napkin locations, Hell’s Kitchen and UWS. However, this time the food took forever to arrive and, when it finally came, the burgers were not cooked the way they were ordered, and they were cold. We sent them back, and this time they were hot, but still cooked the wrong way. Medium Rare and Medium were all cooked Medium Well. So we were frustrated and disappointed. Our waiter did not seem to know what he was doing. A refill of a Diet Coke took 20 minutes, for one example. The waiters here are usually so great, and the burgers cooked perfectly. What a disappointment. To his credit, the manager took 50% off the bill, and gave us a (single) free dessert (for the three of us). But I am hesitant about returning. Not sure if this is the beginning of the end of 5 Napkin, when both the food and the service are so sub-par.
I always love this place, and only the sounds of noisy children make the experience less than ideal. Do not burgers but the salads are terrific, and there's enough variety to make everyone happy, including vegetarians.
Great gluten free fries! Thank you!
Gluten free beyond burger and gf bun. Also gluten free sweet potato fries. Yum.
Hamburgers were cooked to well done and service was slow.
Simple menu, salad, burgers, fries, etc. Fresh tasty food.
Went for brunch. The room was attractive, somewhat noisy but the ample room between tables and plate glass windows all around kept it bright made for a pleasing ambience. Our mains, an egg sandwich (much better than it sounds!) and poutine were delicious, the app, tuna poke was a little saltier than at their 9 th Ave spot but still enjoyable. The front end and wait staff were all friendly and helpful; the only hiccup was that the app arrived after the mains, but our server comped us for it. We will be back.
Excellent unpretentious place...great brunch food and vegan options.
Service was dismissive and rushed. Maybe not enough servers with indoor and outdoor diners. When bottled beer is served, 99% of the time I'm asked if I would like a glass. The bottle was plopped down and the server was gone. Once flagged down, he brought a glass...a dirty glass. Coincidence or a statement on his part? As a heads up for people that don't enjoy dining with a large portion of misbehaved children, stay away from this place. I've tried three times and have experienced the same problems. My advice is don't go! I won't be going back.
This is always a pleasant place for causal dining plus they have an outside area so I can bring my dogs. The service is always pleasant and the burgers are excellent. They have very good salads as well. It is very kid friendly. I am never disappointed.
Restaurant held our table (we were late due to the 1 train not running) for an extra 15 minutes which we greatly appreciated. The food was fresh and delicious. They dealt with a number of special requests due to food allergies and preferences and everyone got the dishes they wanted. Great choice on the Upper West Side.
Good food and service:) nice to be recognized by the waiter as a frequent costumer.
Good food- table not ready when we got there and we had to wait 10 minutes
The food was good. This was an off night because our server was very inattentive. He never came by to ask if we wanted another round of drinks or dessert. He just was not anywhere to be found.