5 Napkin Burger - Upper West Side
Great place for lunch with friends: good range of menu options, with/without meat, and friendly, efficient service. What a terrific idea to offer the burger on top of a salad, especially with a truly great salad that is consistent with the truly great burger. If you can resist the french fries (and we did!), you won't miss them (much) because the burger and salad are excellent.
I always order the burger salad and sweet potato fries, which are consistently good. The one thing I wish were better were the non-alcoholic drink options. La Croix flavored seltzer, for example, is pretty mediocre for a $3 can.
Buenas hamburguesas, muy ricas las entradas y los postres
I've been here 5-10 times over the years, and this time was a disappointment. In the past, it's been far better.
Service was lackadaisical at best, when the restaurant was busy, but not super busy. My burger was undercooked. The pickles were definitely bottom-of-the-barrel. Fries were so-so. Usually, my friends comment on how great everything is, and this time no one said a thing. I think everyone was being polite, because the food simply wasn't that good. Maybe it was the holidays, but I hope things improve again in the new year.
All the food was very good. A little pricey but good.
Burgers were great! There beer fridge was not working so our beers were a bit warm. Cocktails were good tough!
Christmas Day burgers preceded by a Tuesday Happy Hour was the perfect meal following a Christmas movie. Burgers were quite good, as was the lamb burger.
Good food but service was very slow. Two hostesses were at the entrance the whole time and server seemed overwhelmed even though restaurant was only about half full. Easy place to take our kids, though, and kids menu is a great value.
The food was ok.
The food was good but the music was too loud
GreAt food. Great atmosphere.
It was great
Always happy when I eat here. The Texican salad with impossible burger on it is perfection.
Horrible service waited to be greeted by the server. He simply walked over handed us a bowl of pickles then left! He came back about 10 min introduced himself took our order then we waited 5-10 min later we finally got water we ordered followed about 10 min later for our appetizer. Then we sat there waiting about 25-30 min for a medium rare and medium burger! Only to have the medium rare burger medium well to well done. I flagged down my server to show him he looked waved his hands and walked off! I sat there about 5 min waiting to see if he was getting manager but he didn’t and just went to another table and ignored us! I had to goto the hostess at the door and request to see a manager! The manager himself was very professional and remade the burger and couldn’t believe how we were treated! Overall the food is ok service is horrible if it weren’t for the manager it would have been a very bad experience
Excellent service. The burger options are plentiful. Try the Impossible Burger and be amazed how delicious a vegan patty can taste! Both types of fries are delicious; I prefer sweet potatoes.
Very family-friendly and great for large groups! Thank you!
5 N burger was great and so was the truffle.
was really disappointed with atmosphere and thought the quality of the turkey burger would not rate for my dogs who eat really well. came to the upper west side for a different experience before heading to Times Square and a show and did not enjoy it AT ALL!!! sadly missed the mark!
Great late night happy hour food and drink specials. Slider special not as good as regular burgers on menu. Great waiter.
While it has 'burger' in its name, there is something for everyone here, including salads and grain bowls. It's very popular with families.
The vibe was good, and the food was good. Overall, I enjoyed the lunch.
Great food, great service, loved that everything waa fresh, hormone free meats.
Delicious burgers; great staff and service.
The wait staff is lovely and attentive, but the order was messed up, twice. Onion rings are good, fries are okay, even though we ordered medium-rare, the burger was dry and was not juicy enough to require one napkin.
We’re regulars and they treat us like that which is appreciated. Great food, great service, great way to kick off the weekend.
They removed the merguez burger which I loved and replaced it with another lamb burger which wasn’t great our server was excellent
If you want a burger, THIS IS THE PLACE. Fantastic selection. Great service. Something for everyone!
Wait staff were inattentive, took 15-20 mins for waters. Only 1 bar tender working tables and bar.
Scrumptious burgers and froendaly service! Their rating was lowered due to their inability to timely honor our reservation. We waited almost 30 minutes past the reserved time. Love the food tho!
Fun place with wonderful service and food.
I love Five Napkin Burger. I go at least once every time I'm in NY. I usually get the Ahi Tuna Burger but this was the second time I tried the Ahi Tuna Poke bowl. Tasty and fresh!
The burgers, fries, and beer selection is really terrific!
This location never disappoints. Burgers are always excellent, and the service is lovely. Manager went above and beyond to help me when I accidentally left phone in my booth. Always come back for more.
Service was poor.
Food very mediocre
We eat here once or twice a week, every week, BUT will probably take a break. The noise level at 6:00 PM was so noisy due to the loud music that we could not have any conversation over dinner.
Burgers are always delicious. Bartender went out of his way to find a cocktail onion for my drink. Our server, Nick, was very friendly and attentive.
I ordered an impossible burger, but wasn’t expecting to find a hair in it. I sent it back due to the unexpected side. The replacement I got was barely warm. I usually have had a better experience, but will have a hard time going back after this experience.
Stopped here for dinner before a concert and it was the perfect choice. Seated immediately at a table by the window (a lot of windows in here would have been nicer on a not rainy day!) we were greeted by our awesome waiter with pickles and got our drinks quickly. I have celiac disease and informed him of that so he asked the cook what I could have if we ordered the spinach and artichoke dip we ate it with the endives (?) leaves which were very yummy and crunchy held the dip perfectly. Only complaint is that my burger was prepped incorrectly was supposed to be no bun (again, need gluten free) and no tomato (the original burger brought out had both) but our waiter was able to correct it for me and even had fresh fries brought out to avoid cross contamination which was a nice touch. We were super early for our concert so we sat at the table maybe an extra half hour but the place wasn’t too packed so it was ok and we made sure it was ok with our waiter. Quality of food is great, service even better. Will hopefully be back when I’m in the city!
I requested a booth when we first arrived. The hostess/manager were very accommodating. Tyler was a wonderful waiter. I had the burger bash (cheddar, fried onions with bacon jam) and it was outstanding. Onion rings were delicious and not too greasy.
Overall, a solid restaurant on the UWS. That said, little things like including a spoon when serving soup were overlooked...