5 Napkin Burger - Upper East Side

4.4
260 Reviews
$30 and under
Burgers
5 Napkin Burger is a premium, full-service burger restaurant with a full craft beer & cocktail bar.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
Screening
  • Sick staff prohibited in the workplace
  • Proof of vaccination required to dine indoors
What 260 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.5
food
4.3
service
4.2
ambience
4.2
value
Noise · Quiet
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D
vipDebo
New York Area
29 reviews
Dined a day ago
Overall4food5service4ambience3

Delicious burgers. Service was good and attentive.

y
vipyumyum
New York Area
17 reviews
Dined on September 14, 2021
Overall3food5service1ambience5

You need more wait staff.

I know it is difficult to hire now, but service was not good.

j
jordanal
New York Area
3 reviews
Dined on August 16, 2021
Overall4food4service4ambience4

For the price, service, quality of food, 5 Napkin Burger fits the bill! Drinks were great and what’s not to love about a good burger!!

R
vipRobbie
New York Area
34 reviews
Dined on August 14, 2021
Overall2food3service2ambience3

Did not get the juicy cooked to my instructions cheese burger. They added bacon which I did not order. Perhaps they gave me another persons order. One waiter serving many tables never returned to check on whether you liked your food until after you finished. Dirty table left after check was requested. Disappointing since burgers are their business.

OT
OpenTable Diner
Washington DC
3 reviews
Dined on August 9, 2021
Overall5food5service4ambience5

It was a delightful dinner

JG
JulieG
New York Area
1 review
Dined on August 8, 2021
Overall5food5service5ambience5

Always FRESH and delicious! Best staff ever! Polite, welcoming and professional. Food is such great quality. Tuna burger is amazing! Homemade veggie burger is amazing! Have never had anyone have a bad meal here.

OT
OpenTable Diner
New York Area
1 review
Dined on August 6, 2021
Overall1food2service3ambience4

Usually good food. This time, it was so off. But they were nice about it and tried to correct.

CA
ChelseaA
1 review
Dined on July 15, 2021
Overall5food5service5ambience5

Overall place was great. Definitely recommend & would go there again.

RC
RicardoC
1 review
Dined on May 25, 2021
Overall2food2service1ambience4

The server only came once to the table, the rest we had to catch whoever was passing by to order something. The food was not great but it was not bad either other than the broccoli (horrible). Also ordered a beverage and never came. I just paid and got out of there.

OT
vipOpenTable Diner
New York Area
6 reviews
Dined on April 20, 2021
Overall5food5service4ambience2

Great, healthy salads for an outdoor lunch with friends

AL
AlanofLI
New York Area
10 reviews
Dined on April 6, 2021
Overall5food5service5ambience4

We felt very comfortable with their outdoor dining, our first time, and the waiter was great

OT
OpenTable Diner
New York Area
2 reviews
Dined on March 7, 2021
Overall5food5service5ambience5

The food was delicious and everything came out in a timely fashion! Covid protocols were followed and it was a very enjoyable meal.

RS
RobertS
New York Area
7 reviews
Dined on February 14, 2021
Overall5food5service5ambience5

Always awesome here. Great service from nice people!

AF
AnnaF
1 review
Dined on December 31, 2020
Overall5food5service5ambience5

Food was great as always, service was very fast with minimal contact due to covid, and all outdoor tables had heat lamps hanging above head which were perfect for outdoor dining in December. Overall great dining experience topped off with a hot and strong Irish coffee, great way to end the hellish year that was 2020.

VJ
VieJ
New York Area
18 reviews
Dined on October 10, 2020
Overall5food5service5ambience5

Great burgers! Loved the bottomless brunch option! Mimosa and burgers are a winning combo in my book!!!

p
vippipsy
New York Area
8 reviews
Dined on October 3, 2020
Overall2food3service1ambience3

If it wasn’t for the rude host who attended to us when we arrived I would have given this restaurant more stars. We were a few minutes late and the host accosted us saying “we called you multiple times” and “we already broke up the tables”. I received 1 call which I couldn’t pick up as I was pushing a stroller. I also called the restaurant beforehand saying we’d be there closer to the hour. We sat down and ordered our meals. The waitstaff was nice and our food came in good time. Maybe the host was having a bad day but didn’t need to take it out on us.

PS
vipPeytonS
Jacksonville
3 reviews
Dined on September 27, 2020
Overall5food5service3ambience4

Went for brunch! Portions were really large and had the unlimited mimosas for $16, great value! Would go again.

R
vipRobbie
New York Area
35 reviews
Dined on March 6, 2020
Overall3food3service3ambience3

Small house salad good. Burgers not that juicy. One was overcooked but we had waited so long that we didn’t send back. Small order of onion rings for $7.
Had to order a second. Not a great burger.

R
vipRedheaddines
New York Area
33 reviews
Dined on February 29, 2020
Overall4food4service4ambience3

Food & waitstaff very good. It was so noisy!!

k
vipkasa
New York Area
20 reviews
Dined on February 26, 2020
Overall4food4service4ambience4

Great spot for lunch! Burgers were yummy and the lunch price point great esp for the city! Will be back!

I
vipImafoodie
New York Area
304 reviews
Dined on February 22, 2020
Overall4food4service4ambience4

We love their salads. We had good food and good service.

2
vip2fordinner
New York Area
6 reviews
Dined on February 18, 2020
Overall3food2service5ambience3

I found the burger is smaller then it used to be and it was little on dry side

KL
KristinL
New England
8 reviews
Dined on February 18, 2020
Overall5food5service5ambience5

Dinner was excellent. We will be back.

MA
vipMAGS
New York Area
81 reviews
Dined on February 18, 2020
Overall3food3service3ambience3

I would have given this restaurant 4 stars but, once again, soggy fries! How in the world can a burger joint (and they do have great burgers!) serve SOGGY fries!

DD
vipDcerngDinr
New York Area
52 reviews
Dined on February 17, 2020
Overall4food5service5ambience3

Server was attentive, warm and well trained. My husband loved the mushroom bleu. My go to is greens and grains salad with a veggie burger. Never disappoints. The kitchen was very efficient at getting the food out which was an appreciated improvement. Lovely Sunday dinner experience

BG
BariG
New York Area
10 reviews
Dined on February 9, 2020
Overall4food4service4ambience4

Good service, good food! Very reliable. Family friendly. Can never go wrong here.

Z
vipZeus
New York Area
1 review
Dined on February 2, 2020
Overall5food5service5ambience3

As usual, great times at 5 Napkins burger for our young and large family of parents and very young children.
Our waiter was just amazing and everyone enjoyed their food. This is a perfect spot for families in the upper east side and we wipe often.

OT
vipOpenTable Diner
Las Vegas
8 reviews
Dined on February 1, 2020
Overall2food2service1ambience4

Bad service bad Mitzi ball soup (I eat sag the 9th Ave restaurant often;, it’s far better.

FZ
FrancesZ
New York Area
4 reviews
Dined on January 30, 2020
Overall5food5service5ambience5

Good service and burgers always served hot and juicy! Get the wings to start.

R
vipRedheaddines
New York Area
33 reviews
Dined on January 30, 2020
Overall4food4service4ambience4

Our waiter was terrific & food very good!

I
vipImafoodie
New York Area
304 reviews
Dined on January 26, 2020
Overall4food4service3ambience4

I love the salads at 5NB and usually go back to have the same. Whenever I bring a friend to try them, they too get hooked.

l
viplucky
New York Area
36 reviews
Dined on January 20, 2020
Overall5food5service5ambience5

Everything was delicious. Great will children.

SB
vipSwaggyB
Washington DC
19 reviews
Dined on January 18, 2020
Overall3food3service3ambience4

Okay option for neighborhood meal

R
vipRedheaddines
New York Area
33 reviews
Dined on January 11, 2020
Overall4food4service4ambience4

It nice for eating a healthy meal. We love the dinner salads!

L
Lorrainy
New York Area
1 review
Dined on January 10, 2020
Overall3food3service1ambience2

Food is good- not the best burgers I’ve had for sure. First we were sat at a terrible tiny booth and we asked to move moved as did the people after us that were also sat there then the place was piping hot! We started to sweat as soon as we stepped inside! Cold outside and we were very much in need of some warmth but it was so pipping hot inside that we were wishing we were back in the cold!
Service was terrible, from not getting appetizer plates, sat there and at appetizers without a plate for it after being halfway done the manager noticed and gave us some plates. We ordered large fries and got small fries, then my sons food didn’t come out as the waiter forgot to put it in. My sons burger came out after we were almost done eating, the manager did give his burger on the house to try and fix the terrible service we were given. It was NOT a busy night and the floor was full of bus boys and waiters.
WILL NEVER RETURN!

5 Napkin Burger - Upper East Side
Responded on January 15, 2020

Dear Anonymous, I thank you for taking your valuable time to write a review from your last visit.I take all the reviews and feedback very seriously. We here 5 napkin burger strive to provide authentic hospitality to all our guests. I think we fail to deliver on your last visit.We will love to have you back and show you our service standard is not what you had experienced on your last visit.I will make sure to keep the heat down. Thank you A.Lama GM

Report
B
vipBelle
New York Area
13 reviews
Dined on December 31, 2019
Overall3food4service3ambience3

Overall we had a good experience. We dined for an early lunch on New Year’s Eve . While my husband enjoyed his 5 Napkin Burger and fries and I enjoyed the kale salad we were very dissapointed that one of their best menu items was not available-they had no onion rings! The explanation offered was that it’s a very popular item and they ran out, which is the very reason they should have planned better. So we may try another 5 Napkin location the next time.

d
d301
New York Area
8 reviews
Dined on December 28, 2019
Overall4food4service3ambience4

Food is always good. Service is always slow, even when it's not at all busy. But it's a neighborhood favorite and we will continue to go!

I
vipImafoodie
New York Area
304 reviews
Dined on December 21, 2019
Overall5food5service5ambience5

Please open a 5 Napkin Burger on East 86th Street, NYC! :-)

EM
vipEdwardM
New York Area
1 review
Dined on December 18, 2019
Overall3food2service2ambience3

I very often eat at 5 napkin in Hell's Kitchen in the theatre district. The food is delicious and the service is outstanding. I was so disappointed in this Upper East Side restaurant. Poor food and poor service even though the restaurant was not crowded.

R
vipRedheaddines
New York Area
33 reviews
Dined on December 17, 2019
Overall4food4service4ambience4

Food is always very tasty and staff very nice.

FAQs

You can order delivery directly from 5 Napkin Burger - Upper East Side using the Order Online button. 5 Napkin Burger - Upper East Side also offers takeout which you can order by calling the restaurant at (212) 249-0777.

5 Napkin Burger - Upper East Side is rated 4.4 stars by 260 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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