Way too noisy. I think I'll stick to eating here at lunchtime when it is much quieter.
New menu. Some different items
Birthday for my Wife
The food was good. Waiter awful forget half what I said.
Veggie burger was the best ever! Fries were a little soggy but tasty.
This was my third time at a 5 Napkin Burger but it was my family's first -- they loved it! It had the perfect amount of casual uniqueness you often find in the city. Yes, it's a burger place, but it's also so much more. Very delicious, would recommend!
Best burgers in NYC. Wait staff seems a little overextended; restaurant could probably have more severs and reduce the number of tables staff is responsible for. But that's a small caveat. Great, reasonably priced place for a burger and a beer.
Very good burgers,cocktails were awesome and not too pricey.
Somehow the place is very noisy.
Waiters are very nice and professional.
Nothing bad, nothing wonderful -- except our server who learned we didn't have much time and who then rushed our orders. We were steeply appreciative.
Pros: our waitress was very nice. The decor/vibe of the place is nice as well, and it's a large space. I really enjoyed my rum punch!
Cons: My burger cost $15, and did not come with fries or any other side. I might have let this slide if it had been an amazing burger, but it wasn't. I got their (self-named) 5 napkin burger, and I found the cheese to be oddly hard and chewy - not melted - and the caramelized onions and sauce to be pretty bland. My husband and I both felt our burgers were cooked well beyond what we'd requested; his ended up well done and mine ended up SO well done that it was hard to bite into. If your main menu item is burgers, and that's the bulk of what you serve, you should have that down to a science. It was very surprising that getting the burger ingredients and temperature perfect isn't a top priority.
I also feel that this is a significant change from the last time I was there, when I quite enjoyed my burger. I'm plan to look around next time I want to eat in the area.
Quick bite to eat wandering around union square on a Saturday and pre-show before wandering into the theatre district. Burgers and fries were good. Restaurant was pretty empty so it was quiet. Waitress was only somewhat attentive..... for such a quiet afternoon I thought the service could have been better.
Met friends before going out to a bar for a friend who was sing, and recommended this place. Always spot on. They cook the burgers correctly. Medium tar is medium rare. Not a huge fane of our waitress saying “how would like that cooked, medium?” For this that say a temperature in the order. A simple - how would like that cooked would suffice.
Otherwise really good as usual!
I have eaten at this 5 Napkin Burger many times and have always enjoyed it, however, tonight I was very disappointed and annoyed.
I had a 6pm reservation and was not seated until at least 6:15pm. I explained to the hostess we had to be somewhere by 7:30pm and she assured me we would be seated shortly.
We were finally seated and then did not get our order taken for at least 15 more minutes.
At 6:50pm, I had a hostess check on the food, since the waitress was not around and she said it would be soon. Finally, the waitress appeared and went back to the kitchen and brought out the food herself, so it didn't have to wait for a runner, which I appreciated, but from a 6pm reservation to not be served until almost 7pm when the order was 2 veggie burgers & fries is not really acceptable.
I understand they were busy, but then they shouldn't accept reservations, if they can't honor them.
Comfort food , friendly service , casual eating , burger is a notch above Mcdonald.
Fantastic food as always, and great service even on a very busy Christmas day!!
Good reliable food - burgers, turkey burgers, great fries. Service varies. This particular day, server was a little less than attentive - forgot drink order, didn't return, etc. Nice enough but not well-trained. No big deal but less than good.
Took my family when they visited from out of town. Everyone agreed that the burgers were amazing! Great atmosphere as well.
Love this place. Very friendly service, great food, nice vibe. What more could you ask for?
Great burgers for a great price and awesome service. Booths are hard to find in NYC, and 5 napkin has tons of them.
Great selection of burgers
Great burger but the onion rings, which I remember as being amazing in the past, were clearly mass produced, out of a box, and very disappointing. Go for the burger, the onion rings....not so much.
GREAT place. Came here with a group of 6 for my birthday. Amazing waitress that catered to our special requests. It was a little busy and took a little longer than I would have liked for our food and drinks. One plate was slightly undercooked but was taken care of swiftly and was no problem. Definitely a fun, trendy spot. Would come here again in a heartbeat.
Great place to go with friends after work or if you're just in town visiting! Relatively quick but still a good sit down service. Would definitely recommend to all my burger-loving friends!
Excellent, moderately-priced restaurant. We had the veggie and ahi tuna burgers. Both were delicious. And the fries were a cut above as well. Service was excellent.
Amazing food, great atmosphere, and awesome service!
Service was good, however there was a child's birthday party and the parents were very rude and had no respect for the other diners. Although an awkward situation, the hostess could have told them to quiet down as they were running around frantically and screaming in the restaurant.
Really used to like 5 Napkin, but haven't been in a couple of years, so I am not sure when they changed their menu, but the burgers are not as good as they used to be. The bun was wrong for the burger, the Turkey burger tasted like olive meatloaf and my wife's cheeseburger was dry and bland, neither of us finished ours. It is too bad, the drinks are good and the service and space are both good. Hopefully they will get things back on track soon.
Best burger I've ever had! Every bite is juicy and basically drips as you eat, but you never feel as if your eating a bunch of grease. Great taste, and very filling! The sides come separately but you better have a friend to share them with. Great service, even better food. It's casual dining that's right on the corner of a busy intersection so you can sit on the patio or still people watch from inside with all of the big windows. I'd stop here again anytime, it's perfect for a worked up appetite after walking all over the city!
They were very patient with me as I had a reservation but my lunch partner was extremely late. The food was good and came out in a timely manner. I got the avacado burger which was delicious but a bit of a mess to eat. Nothing a fork,knife, and five napkins couldn't fix.
Great burgers but the service at this location is unacceptably poor. I've had this experience here a few times now...
The food and service was perfect as always! My daughter left a painting behind; we called later and they held it for us to come pick up--excellent customer service!
Great Manhattan's, dramatic presentation of onion rings, if a little too greasy. I love the greens and grains salad bowl. There is always something for everyone on the menu.
The food and ambiance was fine. The Service is non existant. The server literally sighed every time we asked him for something, and rolled his eyes. It got so bad that I got up from the table to fill my own soda because I didn't want to bother the server.
Fun restaurant, great burgers, excellent and friendly service. I would go there again!
First time at this chain. Great service and excellent burgerm served speedily.
Really good service. Homemade Aioli and amazing beef in every burger.
Delicious burgers. Amazing fries. Great services. And get a milkshake for dessert!
Best Burgers in town!!
Best burgers we've had for a long time, great service, kid friendly and good ambience. Will definitely come back for more!
The food and service was amazing. Will be going again this time with more people.