5 Napkin Burger - Hell's Kitchen

4.5
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4324 Reviews
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$30 and under
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American
5 Napkin Burger caters to those with the most discerning appetites. We offer a rare mix of classic and innovative burgers, tacos, grilled tuna salads and everything in between. Pair that with a custom cocktail, local lager or s’mores shake as you kick back or mingle in our bustling bistro setting. We welcome carnivores and vegetarians. We’re hosts to scenesters, professionals and families. We believe the burger experience is no loner one-way-fits-all and we hope you’ll join us in changing that definition.
What 4324 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.4
service
4.2
ambience
4.2
value
Noise · Moderate
91% of people would recommend it to a friend
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MB
New York Area
5 reviews
Dined 12 hours ago
Overall 5food 5service 5ambience 5

The food was amazing! The waiter, Gus, was super nice in offering his menu favorites and helping us navigate the choices. It was a dinner for my partners birthday and the staff made sure to take into consideration all my requests which included a candle on top of dessert!

B
New York Area
52 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 4

Excellent food. Great place.

J
Sacramento
50 reviews
Dined 4 days ago
Overall 5food 5service 5ambience 5

A business associate cancelled at the last minute so I went alone. Their loss. Nice beer, great burger cooked exactly as ordered and perfect onion rings. I was recognized for my Open Table reservations and repeat business by my waiter.
This was another great experience here. I get frequent emails from them saying they miss seeing me come in to eat. Unfortunately I live thousands of miles away so I only get to eat here when I am in town for business. I wish I lived closer even though I live in In-N-Out Burger country so I could eat here more often.
Thanks to everyone working and who made my night with a great meal.

EM
New York Area
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 3

Extremly friendly and engaged staff! Had a 8 days stay an have been there twice. Don‘t miss to take a longdrink at the bar! The barkeeper is a genious. Burgers and others of a high quality!

K
Miami
33 reviews
Dined 4 days ago
Overall 4food 5service 4ambience 4

Always enjoy coming here
Food is consistently delicious
Service is somewhat fast paced
Nice martinis
Great choice for
Theatre district

T
New York Area
47 reviews
Dined 5 days ago
Overall 4food 5service 5ambience 4

Terrific place for burgers and fries. Best veggie burger anywhere, friend felt the same way about her tuna burger and the fries were outstanding.

LH
New York Area
5 reviews
Dined 6 days ago
Overall 4food 4service 4ambience 4

Always a winner! Yummy burgers and good service. Creative menu. Our go to joint after the movies or other fun events.

OT
New York Area
1 review
Dined 6 days ago
Overall 4food 4service 4ambience 5

Ambiente molto bello, vicino a Times Square. Cucina ottima, carne di qualità. Uno dei migliori in zona.

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OT
Cincinnati
1 review
Dined 7 days ago
Overall 5food 5service 4ambience 4

Great food

TM
New York Area
1 review
Dined 7 days ago
Overall 3food 4service 1ambience 3

The food here was very good. But it's burgers and fries, so this doesn't exactly qualify as outstanding or deeply creative faire. The service was sub-par: Things were frequently forgotten, we were served water only once, and we got rushed out at the end. The typical burger on this menu is $17 and comes with no sides, so I wouldn't call it a good value.

OT
New York Area
1 review
Dined 7 days ago
Overall 5food 5service 5ambience 5

Everything was delicious and the service was amazing !

s
New York Area
11 reviews
Dined on October 13, 2019
Overall 5food 5service 5ambience 5

Everytime we are in NYC we visit 5 Napkin Burger. Always enjoyable. It is a very popular restaurant so we do make a reservation.

OT
1 review
Dined on October 12, 2019
Overall 5food 5service 5ambience 4

Très bon moment passé chez 5 Napkin Burger, le personnel était accueillant, l'ambiance très animée. Nous nous sommes régalés avec les burgers végétariens, un délice. Et pour finir le repas, le cheesecake était à tomber. Très bonne adresse, nous recommandons.

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EM
New York Area
1 review
Dined on October 12, 2019
Overall 5food 5service 5ambience 5

Great food, great service. Our server, Andre, was the best. He not only provided great service but made the experience that much more enjoyable. The food was terrific!

OT
Washington DC
10 reviews
Dined on October 11, 2019
Overall 5food 5service 4ambience 5

Excellent value for money. Burgers and beer were delicious

OT
New York Area
2 reviews
Dined on October 11, 2019
Overall 3food 3service 2ambience 4

Food was fine—but it wasn’t amazing. Our server was training another server and once they took our order, we never saw them again. We had nothing to drink for the last half of our meal and I had to flag down other servers to get anything else. We had many great dining experiences in NYC, but this one was not one of them.

D
1 review
Dined on October 10, 2019
Overall 4food 5service 5ambience 5

One of the best burgers I have ever had. Great looking place with superb service. Not cheap though.

KM
1 review
Dined on October 9, 2019
Overall 3food 3service 2ambience 4

Only if you want a burger.... anything else is meh.

PC
San Diego
12 reviews
Dined on October 8, 2019
Overall 5food 5service 4ambience 4

You cannot go wrong with any of these burgers. We love the sweet potato fries too

OT
1 review
Dined on October 5, 2019
Overall 3food 3service 3ambience 4

A little noisy, very good playlist, nothing very special about the burger though.

OT
New York Area
1 review
Dined on October 4, 2019
Overall 5food 5service 3ambience 5

Great place! Highly recommend! Great food.

DH
New York Area
16 reviews
Dined on October 4, 2019
Overall 4food 4service 3ambience 4

5 Napkin Burger has been a stalwart go-to for me ever since they opened in Hell's Kitchen. I have to admit that today was a bit of a disappointment. We were literally the first two in the restaurant upon their opening at 11:30, so it was far from busy. My burger (on a burger salad) came out overcooked. I had to work to flag down the waitress to correct it. (and it was still not very busy) It took a while for the replacement to arrive. We had to once again work to flag her down to get more tea and a check. We were never offered water. And then when the check came, both my original order AND the replacement were on the check. She took the second one off the check when I pointed it out, but there was no other attempt at any accommodation or, for that matter, much of a concern that my original order had been wrong (and by the time my replacement came out, my guest was about 1/2 way finished with his meal). It was pretty busy by the time we left, but for the first 20 minutes or more, it was still pretty empty, so I'm not sure why it was so difficult to get properly served. I'll be back, because the food is outstanding, but hopefully this was only a one-off in terms of service (and food temperature).

G
New York Area
1 review
Dined on October 2, 2019
Overall 5food 5service 5ambience 5

I was been in this beautiful location with my wife for two row dinners. We tried burger with tuna and with beef and they were delicious. We tried also 4 beers and also them were very good. The service was perfect and the atmosphere was very nice. It was a very tipical american place.

PF
Philadelphia
20 reviews
Dined on September 29, 2019
Overall 3food 4service 3ambience 4

Good for a burger place. Service was just okay. Had the standard burger which was cooked right, very tasty.

OT
New York Area
2 reviews
Dined on September 28, 2019
Overall 4food 5service 5ambience 4

Love the restaurant.....great food...service!

SN
1 review
Dined on September 26, 2019
Overall 5food 5service 5ambience 5

The staff werepolite and wonderfully attentive and the food and cocktails were outstanding.
We are looking forward to our second reservation!

RB
1 review
Dined on September 24, 2019
Overall 4food 5service 5ambience 3

Sicuramente uno dei migliori hamburger 🍔 di NYC. Unica nota Onion Rings un po’ miseri per circa 7$

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OT
New York Area
1 review
Dined on September 22, 2019
Overall 5food 5service 5ambience 5

Great food, brilliant service! 👍

TS
Phoenix
6 reviews
Dined on September 22, 2019
Overall 4food 5service 5ambience 3

Consistently good food. Great location near theatre district.

s
New York Area
3 reviews
Dined on September 21, 2019
Overall 3food 3service 2ambience 3

Was given a very smal, odd shaped booth for 3 that was terrible for whomever has to sit next to the column at the table. The service was worst than I rated, assuming it was just a bad night for him. He was distracted, hardly seen through the meal until he finally turned up when our empty plates that were in front of us for 10 minutes to ask if we'd like another drink. When I said no thank you, but could someone take our plates away? His reply was to offer desert menus. Obviously follows the management order to get the check total up, but should understand its an overall experience, not only ordering & billing for food & beverage.

OT
London
1 review
Dined on September 21, 2019
Overall 5food 5service 5ambience 5

It was great! Delicious food, huge hamburger, amazing fries!!!!
The surroundings are very pleasant to take a walk!!!
Clean restrooms!!!!
Friendly waiters!!!

A
Washington DC
123 reviews
Dined on September 20, 2019
Overall 4food 4service 5ambience 4

Onion rings are a necessity 😁
Service and meal excellent.

E
New York Area
116 reviews
Dined on September 18, 2019
Overall 2food 2service 2ambience 2

Guess I just don't get it. Fifteen + bucks for a basic cheeseburger and they can't even cook it correctly? Service was minimal and disinterested. Ambiance was tourist-kitsch. Sides were utterly pedestrian. Don't really understand where the 5-Napkins come in. Burgers weren't in any way special (taste, size, juiciness, etc.). Guess that's just for the t-shirts. Sorry, but I left feeling incredibly cheated. I can readily come up with another burger joint with"Five" in the name, where the burgers are incredible. And I could have eaten there at least 3 times for what I spent at this place. Lesson learned.

ST
Miami
1 review
Dined on September 15, 2019
Overall 5food 5service 5ambience 5

Burgers are delish!! One of the best we’ve ever had!!

g
New York Area
7 reviews
Dined on September 14, 2019
Overall 5food 5service 5ambience 4

havent been in years, still great food, especially the tuna, vanilla shake and onion rings

JJ
New York Area
13 reviews
Dined on September 11, 2019
Overall 3food 3service 4ambience 4

I was very disappointed. I go oftentimes and their onion rings were great. I bragged to my guest about them and we ordered them. They were saggy and wet. Evidently they change either the chef or the recipe. Also was the 5N veggie burger. Dry!

OT
New York Area
35 reviews
Dined on September 11, 2019
Overall 5food 5service 5ambience 5

Glutin Free French Fries!!!! What else needs to be said?!?!?!

SD
1 review
Dined on September 8, 2019
Overall 5food 5service 4ambience 5

I took my teenage daughter and a group of her friends to dinner here after a Sunday theater matinee. The reservation was easy to make, and the restaurant gave me the table I requested. The place was crowded, but the service was good. Everyone enjoyed their food. I especially recommend the Brussels sprouts. The girls liked the ambiance, and a few of them grabbed cards to take home on their way out. This is the second time I’ve been to this location, and it’s perfect for a relatively inexpensive, tasty meal following a Broadway show.

LU
1 review
Dined on September 6, 2019
Overall 5food 5service 5ambience 5

Every time I visit NYC ( 6 th time this year ), I eat a Burger there . For me it’s the best burger in NYC. This time for me was a special ocassion ; my daughter’s 14TH birthday and her first trip to NYC ( we are europeans). When I made the reservation I specified this and asked for a cheesecake with a candle as a surprise for dessert. When I arrived I reminded the girl in the front desk and she already knew. Well, when we finished I was expecting someone to show up with it, but instead they asked us if we wanted dessert and I told our waiter ( aside) that I asked for the candle etc.. I was a little disapointed because my girl noticed everything,so at the end it was obvious what I was asking for. Everything was great but... could ‘ve been better!

EM
New York Area
6 reviews
Dined on September 6, 2019
Overall 3food 5service 5ambience 1

This restaurant is so noisy you can't have a conversation with your dinner companion.

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