5 Napkin Burger - Hell's Kitchen

4.6
4452 Reviews
$30 and under
Burgers

Top Tags:

Pre/post Theatre
5 Napkin Burger is a Premium, Full-Service Burger Restaurant with a Full Craft Beer & Cocktail Bar.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
Screening
  • Sick staff prohibited in the workplace
  • Proof of vaccination required to dine indoors
What 4452 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.3
service
4.3
ambience
4.3
value
Noise · Moderate
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
Sort by
Filters
PM
PorscheM
1 review
Dined a day ago
Overall2food5service3ambience1

We ordered at 7:05. No food until 7:45 and we had to put it into boxes to make a show. Our server was great. We were refunded the glass of wine and the fries (that we couldn’t wait for and never got). Food was ok eaten cold.

MR
MarianR
New York Area
3 reviews
Dined 2 days ago
Overall4food5service5ambience5

Great food, great service

JE
vipJustErick
New York Area
35 reviews
Dined 2 days ago
Overall2food3service1ambience3

5 Napkin’s decision to go without waiters/waitresses equates to no one taking responsibility for your table. Appetizers are served without plates, you need to ask for your drink’s multiple times, water glasses NEVER get refilled, and sides are missing. Since your tips are set when customers must manually enter their own orders, there is no incentive to provide decent service. The good food is immaterial at this point.

S
Swim
St. Louis
4 reviews
Dined 4 days ago
Overall5food5service4ambience5

Food was good really like restaurant overall
Thanks

TF
TomF
New York Area
2 reviews
Dined 6 days ago
Overall5food5service5ambience5

Always love our visit and this one was great too! First time with the truffle fries and it will not be our last, they were delicious!

OT
OpenTable Diner
Tampa
5 reviews
Dined on October 16, 2021
Overall5food5service5ambience5

Wonderful vege burger

Report
NY
NYCGerald
New York Area
13 reviews
Dined on October 13, 2021
Overall5food5service5ambience5

Excellent food and perfect for pre-theater lunch.

MD
vipMaddiesDaddies
New York Area
8 reviews
Dined on October 12, 2021
Overall5food5service5ambience5

Our waitress was wonderful and very attentive. Manager also stopped by to say hello and check in on our experience. Food always delicious!

JF
JefferyF
New York Area
2 reviews
Dined on October 10, 2021
Overall3food4service2ambience3

Understaffed and red hair waiter was not friendly and rude. Hostess was super nice.

OT
OpenTable Diner
New York Area
1 review
Dined on October 10, 2021
Overall5food5service5ambience5

I’ve been to 5 Napkins before but my adult children haven’t. The menu more than satisfied my Kosher and Vegan and Vegetarian kids and the service couldn’t have been better.
Once we got the App working ordering and reordering was easy. We didn’t get chased out either and were able to enjoy a leisurely pre-theatre lunch.

OT
vipOpenTable Diner
New York Area
1 review
Dined on October 7, 2021
Overall5food5service5ambience5

Great place to grab a bite before show! Food was yummy and the service friendly and quick.

D
vipDinnerfor9
New York Area
39 reviews
Dined on October 6, 2021
Overall4food4service5ambience5

Nice space, good food, a tad on the expensive side, but worth it.
Excellent service staff.

v
vipvidor23
Mexico City
37 reviews
Dined on October 6, 2021
Overall5food5service3ambience4

muy buenas hamburguesas, tuvimos que esperar un poco a que nos atendieran porque no entendimos el concepto de ordenar vía cellphone, pero de ahí en mas todo excelente, las hamburguesas deliciosas. Super recomendables.

Report
OT
vipOpenTable Diner
New York Area
4 reviews
Dined on October 3, 2021
Overall2food2service2ambience2

This place, which has been a reliable go to in the neighborhood, has severely diminished in food quality and cocktails served. I’m not counting service since all nyc restaurants are drastically in short supply of staff.

E
vipEileen
New York Area
37 reviews
Dined on October 3, 2021
Overall2food4service1ambience2

Service was slow and poor despite the very efficient QR code ordering. Food, same. Good.

B
Babs42
New York Area
9 reviews
Dined on October 2, 2021
Overall5food5service5ambience5

Their greens and grains salad topped with salmon is my favorite dish. They have a 7 layer chocolate cake that is also great. The atmosphere is family friendly.

SB
vipSageB
New York Area
23 reviews
Dined on October 1, 2021
Overall5food5service5ambience5

Had pre-show dinner with my mom and bestie. Everyone enjoyed their meals and drinks.

J
John
1 review
Dined on September 28, 2021
Overall3food4service2ambience2

I love 5 Napkin, but this experience was not what we’ve come to expect.

The servers were all very kind but it felt like a few times they forgot about the outside tables.

Our drinks took forever to arrive and when they did come out they were watered down from melted ice and not very good. The food was good but took a very long time to arrive as well.

B
Bestantipasta
Salt Lake City
3 reviews
Dined on September 25, 2021
Overall5food5service5ambience5

Great atmosphere outside.

MC
vipMichaelC
New York Area
4 reviews
Dined on September 25, 2021
Overall5food5service5ambience5

Always one of my favorite spots - love the turkey burger!

JM
JoeM
Raleigh
2 reviews
Dined on September 25, 2021
Overall5food5service3ambience3

A delicious menu to choose from. Just a typical bacon cheeseburger that was so juicy and mouth watering. Small order of fries were crisp. Matzoh ball soup was yummers.

EM
EricM
New York Area
5 reviews
Dined on September 18, 2021
Overall4food5service4ambience4

The ambiance of the restaurant was great. The noise level moderate. You can order your food through the site or you can request a waiter and order traditionally. The food was good (Really enjoyed the Parmesan fries) but it took almost an hour to be served. I understand it was a Saturday night but I did feel that the food could have come out slightly quicker. We sat at 8:35 but wasn’t served until 9:20ish. Our server was great for the most part (minus the missing napkins that I thought would be automatically provided at a place called 5 NAPKINS). The service didn’t entice me to return but the food does so I will be attempting to Patron this place again, just maybe not on a Saturday night!

k
kileo15
New York Area
1 review
Dined on September 16, 2021
Overall5food5service5ambience5

Great service, as always! We arrived extremely early for our reservation but were seated right away with no problem. Friendly & attentive staff, love this location!

KL
KLORNJ
New York Area
1 review
Dined on September 13, 2021
Overall5food5service5ambience5

Good good experience. The good quality was very good. The staff were very attentive, courteous and helpful. Enjoyed the outdoor seating.

K
Kong
New York Area
3 reviews
Dined on August 28, 2021
Overall4food4service4ambience3

Bene coming her for years and the burgers are just consistently good. The fries also stand up to that well. Just a good casual place where you always know what you're going to get.

OT
OpenTable Diner
Los Angeles
1 review
Dined on August 27, 2021
Overall5food5service4ambience4

Food was great. The signature 5 napkin burger did not disappoint. Cocktails were great, sweet potatoes fries were good. Brussel Sprouts were just okay. Ordering everything from our app worked out fine, but I still kind of miss having a defined server. They food came out quick though.I’ll definitely go to this location, or any other location of this chain again.

PA
PeterA
New York Area
2 reviews
Dined on August 27, 2021
Overall5food5service5ambience5

One of the most unpretentious, basic, delicious and LEGIT burgers I've had in years...and fries & shakes that tasted like they used to when I was a kid (60 years ago).
Fun, funky vibe, outstanding service from the waitstaff (I had to keep checking that I was really at a burger joint), and what you'd end up paying at other NYC places with mediocre food/service. I have only one complaint...and it's a big one: why isn't there a '5 NAPKIN' in NJ???

Great Place!

BC
vipBeeC
New York Area
6 reviews
Dined on August 25, 2021
Overall3food4service2ambience2

I found it disconcerting to see staff unmasked indoors. I had my mask on when I went inside to get seated for my table outdoors. The unmasked hostess asked to see my vaccine status even though I would be sitting outside, "for safety" she said in case I came inside to go to the bathroom.
When I asked why she wasn't masked "for safety" indoors, she only gave me an inrritated smile. Other staffers were also working unmasked inside.
I know this is really a tough time for restaurants and their workers to navigate. Maybe it's because I know people who've had breakthrough infections, but the unmasked staffers present an unecessary risk I'd rather avoid.

OD
vipOccasionalDiner
New York Area
16 reviews
Dined on August 23, 2021
Overall5food5service5ambience4

Signature burger was amazing! Tower of onion rings and sweet potato fries were excellent as well! Portions are huge. Could have easier shared the burger along with all the sides.

J
vipJeff
New York Area
24 reviews
Dined on August 21, 2021
Overall4food4service3ambience4

A little pricey for what it is, but good food! Currently no table service, everything is ordered and paid on your phone - very little interaction with staff. I’d say 4 out of 5 stars! But absolutely nothing wrong - no complaints at all!

f
foodie
New Orleans
5 reviews
Dined on August 20, 2021
Overall5food5service5ambience5

Love this place!! Service was great a very friendly.

S
vipSteve
Washington DC
50 reviews
Dined on August 18, 2021
Overall4food4service5ambience3

Great burgers. The new crinkle french fries are not so great. Will not order them again. Very good opion rings. Great fresh tuna.

HN
HandmanNYC
New York Area
47 reviews
Dined on August 16, 2021
Overall4food4service4ambience4

It's a neighborhood go-to kind of place and have been many times. Always dependable and consistently good food, atmosphere and service!

LR
LizR
New York Area
3 reviews
Dined on August 14, 2021
Overall4food4service4ambience4

Love the Five Napkin Burger, and the Five Napkin Manhattan is great also. Always enjoy meeting friends here for a good meal and a great time.

OT
OpenTable Diner
1 review
Dined on July 22, 2021
Overall5food5service5ambience1

We were the only table there because of the pandemic. The server was kind and helpful. The food, as always, was delicious.

TK
TadK
Chicago
19 reviews
Dined on July 20, 2021
Overall5food5service4ambience4

Great flavor in the burger. Fries and onion rings were good. Drink selection good. Not huge fan of self order via app, but understand during COVID.

OT
OpenTable Diner
New York Area
1 review
Dined on June 30, 2021
Overall5food5service5ambience5

Loved it will be coming back

MD
vipMaddiesDaddies
New York Area
9 reviews
Dined on May 7, 2021
Overall5food5service5ambience5

Always great food.

R
Ruben
New York Area
1 review
Dined on April 30, 2021
Overall5food5service5ambience5

We were in NY for my husband's birthday for the weekend, we ended up eating here twice. The hamburgers are over the top, great ambiance, milkshakes and fries.

JI
JoyI
New York Area
10 reviews
Dined on April 29, 2021
Overall5food5service5ambience5

All was good, I have visited this location several times before the covid.

FAQs

You can order delivery directly from 5 Napkin Burger - Hell's Kitchen using the Order Online button. 5 Napkin Burger - Hell's Kitchen also offers takeout which you can order by calling the restaurant at (212) 757-2277.

5 Napkin Burger - Hell's Kitchen is rated 4.6 stars by 4452 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by 5 Napkin Burger - Hell's Kitchen