5 Napkin Burger - Hell's Kitchen
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Contactless payment available
- Sick staff prohibited in the workplace
- Proof of vaccination required to dine indoors
5 Napkin Burger
10 oz. all natural beef, imported gruyere, caramelized onions, rosemary - garlic aioli
Sweet Potato Fries
We ordered at 7:05. No food until 7:45 and we had to put it into boxes to make a show. Our server was great. We were refunded the glass of wine and the fries (that we couldn’t wait for and never got). Food was ok eaten cold.
Great food, great service
5 Napkin’s decision to go without waiters/waitresses equates to no one taking responsibility for your table. Appetizers are served without plates, you need to ask for your drink’s multiple times, water glasses NEVER get refilled, and sides are missing. Since your tips are set when customers must manually enter their own orders, there is no incentive to provide decent service. The good food is immaterial at this point.
Food was good really like restaurant overall
Always love our visit and this one was great too! First time with the truffle fries and it will not be our last, they were delicious!
Wonderful vege burger
Excellent food and perfect for pre-theater lunch.
Our waitress was wonderful and very attentive. Manager also stopped by to say hello and check in on our experience. Food always delicious!
Understaffed and red hair waiter was not friendly and rude. Hostess was super nice.
I’ve been to 5 Napkins before but my adult children haven’t. The menu more than satisfied my Kosher and Vegan and Vegetarian kids and the service couldn’t have been better.
Once we got the App working ordering and reordering was easy. We didn’t get chased out either and were able to enjoy a leisurely pre-theatre lunch.
Great place to grab a bite before show! Food was yummy and the service friendly and quick.
Nice space, good food, a tad on the expensive side, but worth it.
Excellent service staff.
muy buenas hamburguesas, tuvimos que esperar un poco a que nos atendieran porque no entendimos el concepto de ordenar vía cellphone, pero de ahí en mas todo excelente, las hamburguesas deliciosas. Super recomendables.
This place, which has been a reliable go to in the neighborhood, has severely diminished in food quality and cocktails served. I’m not counting service since all nyc restaurants are drastically in short supply of staff.
Service was slow and poor despite the very efficient QR code ordering. Food, same. Good.
Their greens and grains salad topped with salmon is my favorite dish. They have a 7 layer chocolate cake that is also great. The atmosphere is family friendly.
Had pre-show dinner with my mom and bestie. Everyone enjoyed their meals and drinks.
I love 5 Napkin, but this experience was not what we’ve come to expect.
The servers were all very kind but it felt like a few times they forgot about the outside tables.
Our drinks took forever to arrive and when they did come out they were watered down from melted ice and not very good. The food was good but took a very long time to arrive as well.
Great atmosphere outside.
Always one of my favorite spots - love the turkey burger!
A delicious menu to choose from. Just a typical bacon cheeseburger that was so juicy and mouth watering. Small order of fries were crisp. Matzoh ball soup was yummers.
The ambiance of the restaurant was great. The noise level moderate. You can order your food through the site or you can request a waiter and order traditionally. The food was good (Really enjoyed the Parmesan fries) but it took almost an hour to be served. I understand it was a Saturday night but I did feel that the food could have come out slightly quicker. We sat at 8:35 but wasn’t served until 9:20ish. Our server was great for the most part (minus the missing napkins that I thought would be automatically provided at a place called 5 NAPKINS). The service didn’t entice me to return but the food does so I will be attempting to Patron this place again, just maybe not on a Saturday night!
Great service, as always! We arrived extremely early for our reservation but were seated right away with no problem. Friendly & attentive staff, love this location!
Good good experience. The good quality was very good. The staff were very attentive, courteous and helpful. Enjoyed the outdoor seating.
Bene coming her for years and the burgers are just consistently good. The fries also stand up to that well. Just a good casual place where you always know what you're going to get.
Food was great. The signature 5 napkin burger did not disappoint. Cocktails were great, sweet potatoes fries were good. Brussel Sprouts were just okay. Ordering everything from our app worked out fine, but I still kind of miss having a defined server. They food came out quick though.I’ll definitely go to this location, or any other location of this chain again.
One of the most unpretentious, basic, delicious and LEGIT burgers I've had in years...and fries & shakes that tasted like they used to when I was a kid (60 years ago).
Fun, funky vibe, outstanding service from the waitstaff (I had to keep checking that I was really at a burger joint), and what you'd end up paying at other NYC places with mediocre food/service. I have only one complaint...and it's a big one: why isn't there a '5 NAPKIN' in NJ???
I found it disconcerting to see staff unmasked indoors. I had my mask on when I went inside to get seated for my table outdoors. The unmasked hostess asked to see my vaccine status even though I would be sitting outside, "for safety" she said in case I came inside to go to the bathroom.
When I asked why she wasn't masked "for safety" indoors, she only gave me an inrritated smile. Other staffers were also working unmasked inside.
I know this is really a tough time for restaurants and their workers to navigate. Maybe it's because I know people who've had breakthrough infections, but the unmasked staffers present an unecessary risk I'd rather avoid.
Signature burger was amazing! Tower of onion rings and sweet potato fries were excellent as well! Portions are huge. Could have easier shared the burger along with all the sides.
A little pricey for what it is, but good food! Currently no table service, everything is ordered and paid on your phone - very little interaction with staff. I’d say 4 out of 5 stars! But absolutely nothing wrong - no complaints at all!
Love this place!! Service was great a very friendly.
Great burgers. The new crinkle french fries are not so great. Will not order them again. Very good opion rings. Great fresh tuna.
It's a neighborhood go-to kind of place and have been many times. Always dependable and consistently good food, atmosphere and service!
Love the Five Napkin Burger, and the Five Napkin Manhattan is great also. Always enjoy meeting friends here for a good meal and a great time.
We were the only table there because of the pandemic. The server was kind and helpful. The food, as always, was delicious.
Great flavor in the burger. Fries and onion rings were good. Drink selection good. Not huge fan of self order via app, but understand during COVID.
Loved it will be coming back
Always great food.
We were in NY for my husband's birthday for the weekend, we ended up eating here twice. The hamburgers are over the top, great ambiance, milkshakes and fries.
All was good, I have visited this location several times before the covid.
You can order delivery directly from 5 Napkin Burger - Hell's Kitchen using the Order Online button. 5 Napkin Burger - Hell's Kitchen also offers takeout which you can order by calling the restaurant at (212) 757-2277.
5 Napkin Burger - Hell's Kitchen is rated 4.6 stars by 4452 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.