5 Napkin Burger - Hell's Kitchen

5 Napkin Burger - Hell's Kitchen reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Susan VIP

   New York City127 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice place in Hell's Kitchen and I stop in frequently to grab a great burger! Celebrated my Birthday today. The staff is so nice and professional. Great day today! Thank you.
   

   5 Napkin Burger - Hell's KitchenResponded 1 day ago

   Thank you for spending your special day with us—and happy birthday! We're honored to be your go-to spot in Hell's Kitchen and so glad to hear you had a great celebration. We’ll be sure to share your kind words with the team.
   

   Is this helpful?

2. C

   Catherine VIP

   New York City13 reviews

   3.0

   Dined on April 26, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Our server was nice but I think she left or was done halfway through our service. She was very nice. Took a long time to get our food and felt like we were forgotten about. Had to ask 3 different people for our check.
   

   5 Napkin Burger - Hell's KitchenResponded 1 day ago

   Thank you for taking the time to share your experience with us. We're truly sorry to hear that the service fell short during your visit, especially after such a positive start. That’s not the standard we strive for, and we appreciate you bringing it to our attention. We’ll be sure to follow up with our team to ensure a smoother and more attentive experience moving forward. We hope you’ll consider giving us another chance to make it right.
   

   Is this helpful?

3. M

   Marco

   New York City1 review

   5.0

   Dined on April 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Burger molto buono. Servizio puntuale e cortese. Lo consiglio
   

   Is this helpful?

4. D

   Dalmi

   Fort Lauderdale3 reviews

   5.0

   Dined on April 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Love how Quality and service remains! It’s a lil noisy but good music
   

   5 Napkin Burger - Hell's KitchenResponded 1 day ago

   Thank you for the great feedback! We're so glad you appreciate the consistent quality and service—it means a lot to us. We know it can get a little lively, but we're happy the music added to the vibe. Hope to see you again soon!
   

   Is this helpful?

5. M

   Missy

   Richmond1 review

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best burger I’ve ever had, hands down! We’ll be back!
   

   5 Napkin Burger - Hell's KitchenResponded 1 day ago

   Wow—thank you! We're honored to hear it was the best burger you've ever had! We can’t wait to welcome you back for another great visit soon.
   

   Is this helpful?

6. G

   Gregory

   New York City7 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is one of the best restaurants in Hell Kitchen. If you are looking for a nice lunch or dinner before or after an event...this is the place.
   

   5 Napkin Burger - Hell's KitchenResponded 1 day ago

   Thank you so much for the kind words! We're honored to be considered one of the best in Hell's Kitchen. Whether it’s lunch or dinner before or after an event, we’re always happy to have you. Looking forward to your next visit!
   

   Is this helpful?

7. S

   Shakira VIP

   New York City2 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   I was late to my reservation and the staff were so accommodating. I along with my fellow guest enjoyed our meal. My bacon cheddar burger was delicious and my picky niece enjoyed her wings and fries
   

   5 Napkin Burger - Hell's KitchenResponded 1 day ago

   Thank you so much for your kind words! We're glad we could accommodate you, and it’s wonderful to hear you and your guest had a great meal. We're especially happy the bacon cheddar burger hit the spot—and that even your picky niece enjoyed her wings and fries! We look forward to welcoming you both back soon!
   

   Is this helpful?

8. A

   Andrea

   New York City1 review

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   New staff is wonderful! Waiters and hostess are so nice! We are so glad for this new change!
   

   Is this helpful?

9. C

   Chris

   New York City1 review

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Made my reservation and I made to the restaurant a bit early with my kids. We were seated upon arriving. Service and attention was outstanding. Food was amazing. I would highly recommend 5 Napkin Burger to anyone.
   

   Is this helpful?

10. C

    Colleen VIP

    Louisville99 reviews

    5.0

    Dined on April 18, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had the patty melt and some spicy cheddar sliders, onion rings and Brussel sprouts. The food is huge and shareable. The bloody Mary was excellent. Our server was very efficient - the place was slammed and she was calm and as attentive as necessary. They serve late so was good for after a show.
    

    5 Napkin Burger - Hell's KitchenResponded on April 19, 2025

    Thank you for the wonderful review! We're so glad you enjoyed the patty melt, sliders, and sides — and that the Bloody Mary hit the spot too! It's great to hear our team took good care of you even during a busy night. We hope to welcome you back again soon, whether it’s after another show or just for a great meal!
    

    Is this helpful?