The ambiance and food were wonderful, however the service was much less than to be desired. It took a while before we even got to order our food and we’d been there an hour and a half (mostly with empty drinks) before we actually got to eat. At one point, we actually got up to refill our own drinks with the pitcher of water at the waiters station next to us because our waiter only checked on us twice in the two hours we were there. As a restaurant that’s directly beside a convention center, I would expect much better service, especially since the place had multiple tables empty still, so they weren’t even packed. The food was pretty good, but I would not deem it worth the wait.
This restaurant is staffed by beginners. The food is hastily prepared without even adhering to the ingredients listed in the menu. Nearly frozen greens with scant add-ins. A rude and gruff maitre'd. Mediocre wine. Don't spend your money here.
Solid burgers, with interesting flavor variations. Exceptional shakes . Very good salad alternatives for those that do not like burgers.
This was my first time a 5 Napkin Burger but definitely won't be the last. Burger was massive more than I could actually eat and the fries were awesome. Took my 9 year old very picky eater and he wanted more fries. So definitely a big hit!
New Years Eve
I work nearby but have never beer here before. I got the Avocado Burger medium. Cooked perfectly and the guac topping was delicious. I'll make it a point to come back in the future. E everything is ala carte which is nice if you are trying to watch your weight. If you give me fries, I'm gonna eat them. Happy they don't just come with everything. My friend got them and they were tasty.
Service was good. Loved the Manhattan. Bacon on the burger was top notch, as was the burger (fresh lettuce, tomato an
I normally really love this place. But the service has gone down hill and the last time the food wasn’t as good as it normally has been in the past
We ate here after the Boston Pops concert. You could walk to it, is is about a 12 min. walk down the street. Parking is easy though, at the Pru Center and you can walk to it in a minute or two from there.
It is pricey, but worth it because the burgers are amazing! You will need about 5 napkins to eat it! They are very accommodating. We changed our reservation time an hour prior and it was not a problem.
I've never been to 5 Napkin Burger before, I'll be back. I went because it was a convenient spot and when I glanced at the menu on-line, it looked "fine". It was way more than fine, it was delicious! Actually, none of us traditional burgers and we all loved our selections. I will go back there to try more of the food. I had a grain salad with deliciously cooked salmon on top as did my friend. Another friend had a tuna steak sandwich that was also cooked correctly and yummy. The brussel sprouts were also so good.
I thought it was a knock off of a different burger chain and it was SO much better and so much more.
Our server was very good, too.
The food was very good and the service was quick. The hostess was kind to move us to a table we preferred. The background music was too loud and the waitress got it lowered. All around good job.
The burgers were great and very tasty. One came out under cooked but they cooked a new one and took it all off the bill without us having to ask.
We really enjoyed our meal at 5 Napkin Burger and would definitely return. It's not a place we'd go every day, as it can get moderately expensive quickly (1 cocktail, onion rings, and a burger = $37/person), but the menu is exciting and worth trying more of. My friends loved the lamb and truffle burgers, while my turkey burger was on the bland side. Boozy shake and onion rings were great, and we had seconds of the house-made pickles.
Horrible. NYC much better.
We were celebrating 21st Birthday and it hit the spot for him. Casual, huge burgers and fun drinks. Definitely more younger persons place, and that's what we were looking for.
This was our first time at any 5 Napkin and what a treat it turned out to be! We were able to get a pre-theater reservation -- unusual in that area on a Saturday evening. Our waitress was terrific: efficient, pleasant without being obtrusive. The food exceeded our expectations in terms of quality and value. I had the lamb burger on a salad and he had the beef burger on a salad. Our only "criticism": portions were gigantic and because we were going to a concert immediately after dinner, we could take the remains home. We're looking forward to our next visit.
Service, food and location was Excellent! We will be back!
First visit. Pleasantly surprised because I expected a "burger joint" but this was far nicer with an imaginative menu for serving mostly burgers, as well as a couple other proteins. I would go back for a casual meal prior to a theater or other type of performance in the area, which is what brought us there last Saturday. I did find it a bit pricey for what was served however... our bill for 2 was over $70 before the tip and we each had only one cocktail. That will temper how often I go back, but I definitely will return.
Noisy crying babies,expensive,Rude waitstaff, and When did fries become A la carte?
Burgers were juicy and tasty. Shakes and floats were delicious.