347 Grille by Coach Shula - Marriott Norfolk Waterside

3.2
429 reviews
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$31 to $50
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Steak
347 Grille by Coach Shula has a fresh new look! Newly renovated in 2018, the atmosphere is casual and full of energy, which includes a high impact bar, dark woods and a stunning video system. 347 Grille by Coach Shula is the perfect spot to meet friends for a spontaneous happy hour, to catch up over a family meal, enjoy a cozy date night or network with colleagues over tantalizing menus, craft cocktails and beer, and an extensive wine list.

347 Grille by Coach Shula is named in honor of Hall of Fame Coach, Don Shula- The Coach with the most wins in NFL history, with 347 career victories! 347 Grille by Coach Shula follows a long line of successful restaurants, all founded on the same famous tradition of Shula's Steak Houses. 347 Grille by Coach Shula has everything from gourmet salads to fresh specialty fish and exclusively serves Premium Black Angus Beef® burgers and the best beef money can buy, The SHULA CUT ® steaks.
What 429 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.2based on recent ratings
2.9
food
3.5
service
3.6
ambience
3.0
value
Noise · Moderate
64% of people would recommend it to a friend
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R
1 review
Dined on July 1, 2019
Overall 2food 1service 4ambience 3

Ordered a 41.00 delmonico steak and they sent a sirloin sent it back and the delmonico came out raw. Sent it back again and 2nd time still rare. Baked potato hard. Waitress dis her best but the kitchen really screwed up.

OT
Philadelphia
1 review
Dined on June 15, 2019
Overall 3food 3service 2ambience 4

Everything was ok, wouldn’t go back.

D
Richmond
1 review
Dined on June 13, 2019
Overall 3food 3service 3ambience 4

Menu has a small selection food was ok regular drinks hasn’t any options

JL
1 review
Dined on June 4, 2019
Overall 4food 3service 5ambience 4

Love Shula’s 347 as a dinner destination when going to Chrysler Hall for events. The atmosphere is pretty good, the food is usually outstanding but this particular visit, the medium well prime rib was more than well done and the crab cakes were dry but still delicious but dry. I’m hoping is was just an anomaly.

OT
1 review
Dined on May 31, 2019
Overall 3food 1service 3ambience 5

There was a wedding party there the night I went. So I understand why service was slow. The food wasn't that good. Everyone at the table had to add seasoning since everything tasted so bland. Mainly the mac and cheese and then my friend and I both got chicken sandwiches and our stomachs were killing us afterward. My brother and his wife had burgers and they felt fine afterward. So maybe stick with their beef items.

OT
1 review
Dined on May 14, 2019
Overall 2food 2service 2ambience 2

They changed their menu about a week ago and it’s just overall not as good as it used to be. My mother ordered the crab cakes and they were very small and more bread than crab. We went on a Tuesday night and were 3 of maybe 20 people in the place and the service was still very slow. Very disappointing.

OT
Richmond
2 reviews
Dined on May 12, 2019
Overall 2food 1service 4ambience 2

Crab cake, bbq shrimp and fries were good. Most of the menu was “not available” the steak had no seasoning and the sides were inedible. The Mac and cheese and mashed potatoes in particular were terrible. Watery and tasteless I’m not sure how you taste worse then microwave food. The place was mostly empty and I see why. Our server was great and made the best of it, and we had a very nice time but I’d say they are going out of business and im looking forward to trying whatever pops up in its place.

TI
Richmond
13 reviews
Dined on May 9, 2019
Overall 3food 4service 2ambience 3

Menu has changed slightly, but food is still tasty. They had a function going on so it was extremely loud for dinner. Our waiter was the least favorable part of the evening. He did not get the cook temperature of our steaks correct - pretty sure he forgot to put it in as such; did not provide small plates for our bread; did not provide drink refill until we about finished eating; and just seemed generally lost on menu/food protocols. He may have been new and he was polite enough, so hopefully he’ll get better.

MA
New Orleans
2 reviews
Dined on May 4, 2019
Overall 2food 2service 2ambience 1

Service is always slow! 5th year in a row! Tables were left with dirty dishes. Kept telling diners they couldn’t order because the kitchen was on a hold. But let other tables order. When food finally came it was cold and wrong. They definitely need to step up there game.

OT
New York Area
1 review
Dined on May 3, 2019
Overall 3food 5service 2ambience 3

The waiter took our order, and we never saw him again. He went by our table many times… But never stopped and asked how we were doing. Do you want another drink? Is everything OK here? Nope. Had to ask another server to get our bill for us and a takeout container. The steaks were great. The service was less than par.

ES
Richmond
17 reviews
Dined on April 23, 2019
Overall 2food 2service 2ambience 5

Usually, our visits to Shula's are terrific. This time, unfortunately, it was not. Our reservation was early, about 5pm. The restaurant was not busy. We both ordered the Shula cut strip steak, but what came out were two ribeyes. The steaks were taken back to the kitchen, but it took over 45 minutes to get it back. We did, however, get a complementary dessert. Then it took 15 minutes to get our bill and it was wrong. Finally, after two hours, we left. We did get a call the next day asking how our dinner was, I explained what happened and was told someone would be getting back to us. Still haven't heard from anyone.

This is very unusual for the restaurant! The steaks are great and so are the sides! Maybe we'll try again.

DG
1 review
Dined on March 16, 2019
Overall 4food 2service 4ambience 4

The prices were too high for the quality and quantity I ordered. The hostess had a permanent unfriendly face that appeared she would rather be anywhere than work, if true why does she continue to work there?

SC
1 review
Dined on March 11, 2019
Overall 3food 5service 3ambience 5

I have been here several times. The place was empty so I'm not sure why we waited 15 for our server to come take the drink order.

TI
Richmond
13 reviews
Dined on February 28, 2019
Overall 5food 5service 5ambience 5

Our steaks were prepared just as we requested. Our server, Vlad, was excellent and probably one of the best we've had. He was polite, attentive, and very personable. We enjoyed our meal immensely!

OT
Raleigh
6 reviews
Dined on February 23, 2019
Overall 3food 3service 4ambience 2

Food and service were ok. Not a high quality steak house. Also this location does not let you use your rewards dollars even though it says you can when you book it here.

P
Washington DC
6 reviews
Dined on February 15, 2019
Overall 5food 4service 5ambience 5

Great restaurant though a limited menu. Wine list somewhat limited too.

EP
1 review
Dined on February 15, 2019
Overall 5food 5service 5ambience 5

We been to Shulas 3 times. Each time was outstanding. We will definitely return.

OT
1 review
Dined on February 14, 2019
Overall 5food 5service 5ambience 5

Great!!! Would recommend.

D
Richmond
18 reviews
Dined on February 14, 2019
Overall 5food 5service 4ambience 4

Great steaks and sides. Server great; kitchen a tad slow.

OT
Richmond
14 reviews
Dined on February 14, 2019
Overall 4food 4service 5ambience 4

I enjoyed my dining experience at Shulas. The crab cakes were perfect. My entree had great texture, color and flavor. I will return.

J
Richmond
1 review
Dined on February 9, 2019
Overall 3food 1service 3ambience 2

The food was not worth it’s price and neither was their mixed drinks. Walking in greeter was not that approachable. Our waiter was nice though, definitely checked in and did what they were supposed to do. But the food was cold after just getting it on the table and had no flavor what so ever.

S
Wilmington
25 reviews
Dined on January 20, 2019
Overall 4food 3service 4ambience 2

The server we had was fabulous!!! He is most attentive to his guests. First time we had him was at the bar on New Year's day. Forget his name but he is an ex Marine.

Time for Shula's to be updated. The ambiance isn't the value or represents the food.

AP
Atlantic Canada
156 reviews
Dined on January 7, 2019
Overall 2food 2service 4ambience 2

Not a fan of the sports bar atmosphere, nor the adequate - but not exceptional - menu fare. The choices I've tried include flatbread and pasta with short rib. The steaks, which are their apparent claim to fame, may well be excellent.

I've previously dined at Shula's Steakhouse (not 347 Grill) in other cities and had fabulous, true "fine dining" meals - notably steaks, so it may be that the target audience of 347 Grill is intended to be different. Perhaps this is simply a matter of my expectations being misaligned.

I'd rank 347 Grill in a much different class than Shula's Steakhouse. Bottom line - not all Shula banners are created equal.

OT
Richmond
6 reviews
Dined on December 31, 2018
Overall 5food 5service 5ambience 5

New Years. Food really good. We enjoyed it very much.

CS
Richmond
9 reviews
Dined on December 31, 2018
Overall 4food 3service 3ambience 4

Our waiter must have been new or untrained because we were consistently lacking drinks and he disappeared after the food was delivered my husband ordered his steak medium it arrived well done my strawberry mojito had about a half a stack of mint in it obviously the bartender didn't know how to fix the drink didn't complain when we were there really didn't want our food or drinks tampered with but we won't be back

N
1 review
Dined on December 29, 2018
Overall 4food 4service 4ambience 4

Had a wonderful meal on a date here. we ordered surf and turf, and the steak. both meals were great and got a great portion for the price. we had the American mules and were very satisfied. i enjoyed the setting and the only hiccup was some noisy kids that weren't really that bad overall.

Overall I really enjoyed my visit and the service staff were wonderful.

OT
1 review
Dined on December 28, 2018
Overall 5food 5service 5ambience 5

Very relaxing and we enjoyed everything. My steak was delicious

OT
Washington DC
2 reviews
Dined on December 25, 2018
Overall 5food 5service 5ambience 5

This was my first time dining at Shula's the food and service was great. But I felt a bit pricey, but I think that price include the experience it a very beautiful restaurant and it has walls and walls of Don Shula a football legend football career so to me that justified the price. I would recommend this place and I would dine here again.

OT
New York Area
1 review
Dined on December 25, 2018
Overall 2food 1service 4ambience 3

We had reservations for Christmas dinner. They had a special Christmas menu but when we got there, they had run out of their Christmas menu so they offered us the filler regular menu. The filet medallions were ordered medium rare and came out well done and tasting like lighter fluid. It was all pretty disappointing but it was Christmas so we smiled, skipped dessert, paid and left. We won’t be back.

A
1 review
Dined on December 15, 2018
Overall 3food 3service 3ambience 3

Went out for a nice double date night last Saturday and unfortunately the ambience, food, and service what not up to par.

The server was unsure if they had ginger beer, which he then said he’d go to the store to get..

My fiancé’s burger was brought to the table without the bun on top; server mentioned the kitchen must have accidentally left it off. My chicken from my salad was burnt.

AND my sister-in-law found a little spider crawling on our table...

NEEDS: better music, lights, perhaps fresh flowers and dinner specials. It was dead on a Saturday night :(

IT
Richmond
5 reviews
Dined on December 15, 2018
Overall 5food 5service 5ambience 4

We made a prior reservation for our daughter's graduation. Seated without issue. Great service

DG
1 review
Dined on December 11, 2018
Overall 5food 5service 4ambience 5

My 17-year-old son and I enjoyed my birthday dinner. I love the dark wood, and ambience of a nice steakhouse, and Shula’s hits the mark. My baked potato and corn were a little cool, but that’s because I think our waiter got hit with a ten top. The 10 top was running him like a mule. My Ribeye was fantastic, and my son’s Filet Mignon was so tender and delicious. We enjoyed ourselves very much. Thanks for the free entrée, and the free cheesecake. It was great! We’ll be back!

FN
New York Area
7 reviews
Dined on December 11, 2018
Overall 1food 1service 1ambience 4

Went to Shula’s with 3 work colleagues. The service was not good. Our server was all over the place, giving us mixed reviews on the items we wanted to order. When the food arrived, my Filet Mignon had zero taste and my Managers strip was super tough. We will not return.

Also wanted to add that the 4 cups of coffee he poured at the table were cold. When it was brought to his attention, the waiters response was “oh”.

OT
Richmond
4 reviews
Dined on November 11, 2018
Overall 2food 5service 1ambience 3

The food is always good at this Shula’s but service and the length of time it takes the kitchen to prepare food is terrible. 3 burgers took 45 minutes to prepare and be served.

JO
1 review
Dined on November 3, 2018
Overall 5food 5service 5ambience 4

Thank you for the first class service and the meal, Anna was Great, hope to have her again...

CH
1 review
Dined on October 21, 2018
Overall 3food 3service 3ambience 2

Was understaff during visit as customers began arriving after an event. Front desk was lacking along with adequate service personal on hand....but staff that was there managed the best they could.

Obviously not expecting or prepared for waive of guest that arrived around 8:00pm Sunday Oct. 21 looking for an after event dinner. We had to wait for order for almost an hour.

KK
Cleveland
49 reviews
Dined on October 15, 2018
Overall 2food 2service 2ambience 3

Service and good quality very different than previous visit. Steak had funny smell and veg over cooked. Would have told server but he was barely existent

JB
1 review
Dined on October 13, 2018
Overall 5food 5service 5ambience 5

The food was excellent, wait staff was also wonderful.

OT
1 review
Dined on October 6, 2018
Overall 4food 5service 4ambience 4

Great food! Great atmosphere! First visit and I will definitely be returning!

JE
Washington DC
81 reviews
Dined on October 5, 2018
Overall 4food 5service 2ambience 3

We come here every chance we get to enjoy happy hour, sitting with Jake at the bar, he's an amazing bartender! But then we always get a table to have dinner and the service never compares to what we get at the bar. On this trip, service was friendly, but definitely not up to par, especially with a decent steakhouse. Food is always really good though.

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