31 Castlegate Restaurant

After having to confirm 3 times that we would be arriving. Got to the restaurant to find it was then closed due to some fault. Why did no ond let us know!! Could not get in anywhere due to it being Saturday night and very busy in York.

Atrocious customer experience
You cancelled my booking with 3 days to go without any apology or explanation.
Alternatives are not available in York at 3 days notice. When I emailed you separately you sent me a standard text with an explanation that electrical work meant the restaurant wouldn't open until the week after when you would be delighted to have your grand opening- still no word of an apology
I have not been delighted at all
Despite historic positive experiences at 31 castlegate current mood is to not be supportive
Sending me a request to rate my experience is the final insult

Was not told this restaurant was still shut only found out a few hours before we went not happy at all first time in York was looking forward to coming

Can definitley recommend Castlegate Restaurant. Fabulooos food, lovely presentation and so tasty, great value for the set menu. Would like to mention the young lady and man serving who couldn't do enough for us, so pleasant and helpful, particularly when we had a couple of special requests, absolutely no problem for them...Thank You.

Great service great food great value - definitely be back

Amazing food, wonderful service and such great value for money

My 2 kids (12 & 15) and I visited here on a Thursday evening. I chose the 2-course set menu. Both the starter and the main course were superb, tasty, and good value. Although there was no separate kids menu, the kitchen was able to accommodate them with no problem. Drinks were pricey, but not unexpected. Service was good,
didn't have to wait too long between dishes. My only gripe would be that we didn't have a great table (next to the kitchen cutlery and doorway). Being adjacent to the car park was super convenient, but again being in the city centre prices were expectedly on the high side. Overall we had a good experience here.

We went to 31 Castlegate to celebrate our wedding anniversary, the restaurant was spot on for a great evening. The food was of a very high standard as was the wine and the staff were very friendly and attentive and this made for a very enjoyable night

Great little restaurant with good food and very good value. Service with a smile. Good location, close to shops.

I thought the restaurant was very clean and the staff were attentive. The food was very nice, we had the chicken. I would go there again because also the prices were very reasonable.

Excellent food as always. Consistent quality , great service from polite friendly and efficient staff.

Food was excellent and very good value. Very helpful and friendly staff, especially Hayley. Will definitely be returning.

Great ambience with tasty food served well.
Good menu selection and reasonably priced

Limited but varied menu that would suit all needs e.g. vegetarian and vegan as well as the carnivores. Food well cooked to customer requirements, well presented and tasted great. Good value for a 2 or 3 course dinner.
Looking at the menu the lunch appears as good so will have to sample this soon. We would recommend this restaurant but booking is probably needed because they were busy.

Incredibly good quality food; imaginative, creative. We would have expected to pay a lot more. The service was on the slow side and the waitress forgot our order for water, but all very friendly. The music was pretty horrendously loud and unnecessary so the place is probably more suited to a young clientele, but they turned it down at our request so we could cope. We would go again.

Incredible service and food in a relaxing setting! Great spot for a date!

We were very happy with our meal at 31 Castlegate.
The pork belly and chicken liver parfait to start were delicious and the sea bass main was cooked to perfection. I would highly recommend this restaurant to anyone visiting York.

The sirloin was very chewy. Needed a proper steak knife to cut it.
Flavour of meat and fresh vergeswas good.

Booked this place online as Tbe Grand Hotel wasn't able to fit us in as residents. My wife and I throughly enjoyed our evening there, not rushed, lovely relaxing meal, nice wine and nice atmosphere. Will go again.

Lovely restaurant with good value set menu. food was tasty and well presented with good size portions. Proper decent food.
staff friendly but a little slow at times.

Food cooked really well. Ingredients top quality. We could not believe how reasonable the bill was. Excellent.

Beautiful food, great price and fantastic service

Excellent meal and good value set menu. Interesting old building. Great service.

Amazing! Great food, amazing service, our waitress told us she was new but you couldn't tell as she was on it!! Will definitely be back to try more!!

Food was really good, would def go again

although 31 Castlegate appears to have changed hands, it was excellent as always. Food was first class. Initial service was a wee bit slow but overall was good

Excellent food and service. Will definitely visit again when in York.

No draught beer. Small Sunday menu available with menu items not available.

Had a delightful meal on Sunday evening after a long drive. The food was excellent, the atmosphere was relaxed and service was fabulous. Highly recommended

I would highly recommend, it was an amazing meal for my wife and I. We were celebrating our 10 year wedding anniversary and the staff made us feel very welcome, the food was amazing and the cocktails were also excellent, it was value for money and we will be definitely be returning agian when we come back to York. Thank you for such an amazing night.

Positives - steak was cooked to perfection, as was the lamb and the vegan burger.

Negatives - mix up on order meant we waited for an hour to eat which meant we drank our wine before food arrived. Vegan risotto was claggy and desserts were just ok.

Felt expensive for £100 for 4 people, which is usually more about the experience than the cost.

Food was excellent service was great. Ale a bit overpriced but where isn't it in our beautiful city.

Nice place good food table at the top of the stairs not good people passing every few minutes.

Fantastic food, great service would highly recommend

So good we went back the next night. Lovely menu. Great value and food excellent. Good staff. Attentive and polite.

Lovely location, small restaurant with a simple menu. The only downside , was my sister & partner felt the service was vey poor.

Food was fantastic. Staff very helpful and friendly!

Fantastic food at very reasonable prices on the set menu.

Very welcoming and friendly staff. Superb food quality and cooked really well. A thoroughly enjoyable evening.

Hidden gem of a restaurant. Fixed price 2/3 course evening menu. Food was delicious and very good value for money. Service was excellent and lovely ambience. Highly recommended.