Some of the waiters look down their noses at you - almost as if you have walked into their front room
When we spoke to one of them about having a drink before we sat at our table it was almost like he couldn’t understand us - we are from England so it’s not as if we have a hard accent to understand and as the owner is English they should be used to it !
The waiter that served us in fairness was ok but not over friendly and we have had much better service elsewhere
However can not fault the food or the setting as it was both excellent
Wouldn’t return if we came back to California
Pump is exquisite! Delicious food, beautiful setting and great service.
Charlie has been our waiter 3 times now and he is just the best. Will return and request him!!
It was great celebrating my 25th birthday here with friends.
Good meal. Good service
Had a great time! Thank you
Had a great night!!
Christian was so nice to my son for his 10th birthday, made him feel so special!! <3
I've been here twice and really enjoyed it both times! Great food and drinks and the service is awesome! The ambience is gorgeous and very romantic yet also fun and vibrant for a girls night!
Great atmosphere! Drinks were fabulous and food was delicious and the perfect amount!
My wife and I came to West Hollywood for just a little more than 24 hours just so we could experience most of the Vanderpump establishments. We went to TomTom, SUR, and Pump, and I have to say this place and TomTom were the best experiences. The decor and ambiance of Pump were great. Service was great. Food was good. The drinks were great. We ended up sitting at the bar after brunch and the bartenders were super friendly and funny. Had a great time.
Came for a birthday date, indicated as much with the reservation. Still sat us at a table directly next to the hostess and uncomfortably close to the table next to us. Overall just a bad experience that could have very easily been improved with a little bit of attention.
Everything was great. Food was amazing
We went there for my wife's 40th birthday party. All she wanted was to meet Lisa Vanderpump herself and guess who was there. She was kind enough to take a quick picture with my wife and she was so happy. Great atmosphere, service was a little slow but food and server where great!
Loud environment with average food. Beautiful location! Just more for grabbing a drink with friends.
Loved it. Such a nice place. The decor is Great and so was the food.
Loved it! Food and service was AWESOME. No complaints what so ever.
We had the most amazing birthday meal.
To chat with Lisa was the icing on the cake.
Will deffo recommend.
We came from Dallas expecting LA to have amazing food. I choose Pump off Open Table for its beautiful garden setting. We arrive on time for our reservation and the place was empty. Our waiter was incredibly friendly
Beautifully aesthetically, food was good but disappointed because we are big Vanderpump fans and was hoping to see someone from the show. Otherwise a wonderful night
Really nice restaurant, loved the garden area. Food was really good and it wasn’t expensive
Loved the decor in the garden part. It's a really Kool place . I would return when I'm in the city again.
My wife had the lamb and it smelled and tasted like just plain meat! Absolutely no flavor on the lamb or even the mashed potatoes. I had the burger which was good but everything else fell extremely short. Our waiter was good overall but the staff was too busy to properly serve guests.
Many things were forgotten about or just plain didn’t come out like a side of red onions, drinks forgotten about etc... Great ambiance and romantic setting but don’t go there expecting an amazing meal at all. Sorry to say all this because I had been looking forward to going there for a long time!
The food was delicious, the drinks were strong and not badly priced! Its a beautiful restaurant would definitely come back.
2nd time coming and it did not disappoint. Pump and glory is by far my favorite drink
Amazing! We met LVP and she was so kind. The service and food is outstanding quality for the $$. Highly recommend!
Simply shocking an awful experience tonight. We had to wait for 40 min to get our table even with a reservation and then we got charged $85 for price fix menu which is supposed to be $65 and a forced gratuity for $50
It was my 21st birthday and it was a great time enjoyed every minute
We had a fantastic time at Pump for New Years! The food, atmosphere and especially the service were all top notch
New Years Eve
They were super busy, but managed to accommodate us and we had excellent service. Since it was NYE, they had a set menu for $60 a person with many options to choose from and 4 courses!!
My family and I were traveling from Chicago and had advance reservations for New Year's Eve at Pump. Upon arriving we were told they had a fixed menu which left limited options for my tween and teenager. I did check the menu before setting this reservation and was called to confirm but never told about the new limited menu. The hostess seated us in the bar and informed us we couldn't sit in the dining area since one of my children wouldn't eat off the set menu. I was shocked and humiliated as we were escorted to a dark table in the bar! My family and I eat at many fine dining restaurants in Chicago and throughout our travels and have never encountered this treatment. Fortunately the nice young server in the bar had a table made up for us and moved us to the dining area. Our new server, Guillermo was very attentive and made for a pleasant evening. As we were leaving Lisa and Ken arrived and it was exciting to see them make their entrance. However, after such a horrible treatment upon arrival and a $350 dinner it would have been nice to at least have a picture taken with Lisa or a glass of wine on the house. Honestly, other establishments in WeHo exceeded in service and first impressions make for lastly impressions.
We weren’t told about the set menu for New Year’s Eve previously before the event. We were really excited for this as we ate a big fan of Lisa vanderpump however the food wasn’t that great ... the chicken and the salmon were both very dry! Very disappointing
I enjoyed the food. All three meals were served hot
The grilled chicken was a little tough
And the service could have been better (we had no cutlery when the food was brought out)
But overall Pump is a cute restaurant with a nice ambiance
Best atmosphere ever!
The food and service were wonderful
Beautiful ambiance with great drinks and food!
Was Served wrong wine, fillet was overcooked, sides we ordered didn’t arrive and the rest was cold.
Overly loud music for a restaurant.
Stained chairs and wobbly table.
Basically Pump is much overhyped and came as a massive disappointment as was booked for a birthday dinner.
Will not return or recommend.
Very beautiful ... calming ... and sexy. The trees and atmosphere ... a dream. The food ... order the salmon and Mediterranean appy... simply unforgettable!! Pure love 💕 for this special place ... you hear me all Canadians ... it’s a must!! Love ... love ... love ... 💕