Service was very very poor! Can’t believe they pulled the crowds they do with that level of service
Absolutly humiliated by the server.. Chased us out the restaurant as we "only" gave him a $20 tip.. Which was far too much for the rubbish service. Never been so embaressed in our entire life.. Shouting at us as we left.. Telling us to go the the nearest ATM machine in front of all the customers... We had just spent $200 here for my partners birthday.. And the staff were protentious.. Stuck up and so much into what they looked like.. When we arrived They ignored us for 5 minutes as they were chatting amongst themselves.. I finally said excuse me where do I go if I have a reservation and one of them just pointed.. And they carried on with thier convo.. Such a let down... Huge dissapointment as the food was so good.. All the staff need serious changing.
I was disappointed with the lacklustre greeting, we had to find someone to see what we do to be seated. The hostess station was not obvious. Our wait person did not mention any specials if pump has them I don’t know. The hostess and server were not warm or very welcoming. My expectations were not met with the food, and the salad on my plate was limp. So disappointed. Would give the other restaurants in the group a try to see if it’s a one off. But not likely to go to pump again.
Food and service was excellent as usual. My guest was very happy and my server Francis was friendly, helpful and professional. Thank you
Service is slow as heck. The food is delicious and ambiance is great.
Veggies was hard and the food wasn’t overly warm
Excellent experience. Food was delicious. Service was fantastic. It was our first time visiting but won’t be the last!
We arrived and the host looked up my reservation, the phone rang and she answered it and they were talking about scheduling. So I am assuming it was her co-worker who didn’t know what time she started. She hung Up the phone and the phone rang again and she answered that call! She was giving them numbers of how many reservations they had, she hung up and said sorry it was the owner. If I were an owner and I knew I had customers in front of the host, I am sure the owner would want them to take care of the customer first. She had 6 people behind us!
We finally sat down and our waiter was rude. He took our drink order and took 15 min. To receive those. We ordered appetizers and we were not finished with them and our waiter reached over and wanted to grab our plate... we still had shrimp on our plate and my husband said... we are not done with that, and the waiter says... you take that one and you take the other one RUDE!
The waiter literally came to see how we were doing 1 time and then the woman who was picking up our plates was helping us more with the menu and the drinks than our waiter!
We ordered the filet mignon which was dry. Also the skirt steak which was very salty but decent and the chicken that was breaded cannot recall name and it was so bland and flavorless.
Regardless of this experience we wanted to purchase a candle.
We asked the host she said to ask the security guy in front, so we approached him and he was busy talking to a girl, my husband said we would like to buy a candle and security said can you wait for a minute and he went back to talk to that girl and so we started walking out and he says... “ oh you didn’t want to wait!?” We told him “No we didn’t want to wait for him to finish his conversation!” I was very disappointed. I wanted my daughter to have a nice experience but that was a bust! We were very disappointment and I hope they train staff better and also the seats in the garden are very dirty. Spots everywhere!
Pump restaurant is simply impeccable. The food is superb, the prices are affordable and the service is amazing. Every time I dine here everything is simply wonderful.
Fantastic atmosphere and super friendly (and attractive) wait staff. Food is pricy but very good.
The food was just awful all the way around. I found a hair in my salad and my daughter’s chicken was breaded and it looked like it came out of a microwave oven and it also tasted awful
Seated in hot sun - shade sisnt cover.
Great ambiance, service and reasonably priced food. Though drinks can be a bit expensive.
We come to Pump regularly as we live in the neighborhood. It's always lively and generally celebrity sightings, and always just good comfort food. This last weekend though, something was just off. We had to ask three times just to get silverware at our table. They even dropped off the food, and somehow just expected us to eat it with our hands. The attention to detail was missing and it was very clear that the staff was not working as a team to recognize problems and keep on top of issues.
Great service, beautiful ambiance, and the food was super tasty!
It is beautiful and food was very good. Service was not the best that I have ever had but overall not bad. Good time was had by all in our party.
This is a tourist trap and we fell for it. It’s a beautiful space but the food is just basic and the servers while attractive are poor at best. Skip it..
Our server was awesome! Unlike a lot of restaurants in the area we didn’t feel rushed. The mood was perfect and food was delicious. Highly recommend the ahi tuna dinner and penne shrimp dinner. The carrot cake is to die for
I’ve been to Pump a few times and had mediocre experiences. On this occasion, everything changed! Previously, the food was ok and the service was awful. But for this experience, Pump finally stepped up its game and matched her sister restaurant, Sur! We were met by a hostess who immediately and successfully confirmed our reservation. We were seated at an amazingly beautiful place setting. We were constantly served by an expert staff, and the food was amazing!
Visiting from out of town and huge fans of Vanderpump, so we had to check it out. Food was just decent but the price wasn’t bad and the atmosphere was gorgeous!!
I booked PUMP online which was so easy and efficient , didn’t tell my travel companion where we were going and once we arrived he wasn’t overly impressed because it was one of those Reality show places - once we stepped in and were seated outside under the gorgeous trees with the fairy lights , heaters, the gorgeous table set up & just the whole ambience and way the place was decorated he quickly changed his tune and said “This is such a nice restaurant, it’s so nicely set up” - our waiter was Jason who was fantastic , the food was amazing & great portion sizes , we couldn’t finish our meals ... had it of not been closing at 11:30pm we most definitely would have stayed and had some more Fun in the Sun cocktails.
Pump has been on my top list of restaurants to visit for some time being a Lisa Vanderpump fan and being a Brit also living in California myself.
It did not disappoint. Food and ambience were spot on and very reasonably priced I felt too compared to other LA fine dining restaurants.
They catered well to my gluten free requests. Would go back again. My only niggle I felt was the waitress could have been a little warmer in her approach to us. Apart from that I’m very happy and a fun, fun evening with my girls.
The host/manager was exceptionally kind and attentive. I think his name was Chase.
Pump was amazing! The service was impeccable however I did enjoy my meal a little better at Sur. I did not order correctly though I should have ordered the salmon beautiful presentation Juicy and Delicious! Amazing cocktails and friendly service. Highly recommend
Super atmosphere with great service. The food was brilliant and a special shout out to the desserts - you won’t be disappointed! Thank you
My 29th birthday ... I was so excited to try out Pump.. I arrived a little late to my reservation but the host was able to still accommodate my guest an I. The pictures don’t do it justice the restaurant is beautiful.. the bathrooms were a little nasty but overall I enjoyed myself an the food was amazing I will be back next time I’m in LA
I’ll start with I went to Sur 2 nights before I went to Pump so not sure if I had high expectations bc I was really blown away by how incredible Sur was. The service at Pump was mediocre... no one came to take our order for about 15 minutes and I was in a bit of a rush. Everyone was nice though, just not super attentive. The ambiance was beautiful and the food was good. After dinner, went in to TomTom to check it out (I had to wait for the valet anyway) and Tom Sandoval was there so that was a nice surprise before I left Lalaland to head back to the East Coast!
By far my preferred restaurant im SoCal. Food is great, service js amazing and while you are there you are surrounded bu such beauty! Lisa made that place a beautiful spot to escape from all typical LA worries. Las weekend I brought a high maint friend from Rhode Island there and he was impacted not just by the beautiful and classy decoration but everything (food and service). Every time I have an international friend visiting me I take them to Pump and they are always pleased. Good job Lisa 🙌👏🏻, your place and your employees are to me like Home and family.
Overall was nice food is good service was good, I had a reservation for 11pm and I felt like they pushing me out to order and finish my food fast, I order salad and before I finished my salad the waiter removed my plate and bring the main course, it’s a dinner for two and we where talking over dinner but even the main course was removed before we where done,
The run out of desert,
It’s a restaurant they do serve alcohol till 2am but no food after 12am so don’t take reservations at 11 if you can’t provide food,
Best place to have a date at ! Foods amazing and the drinks are good and the atmosphere is to die for.
Service was unfriendly and frankly just not good. A lot of hype and no substance. Chain restaurants do a better job. Disappointed.
Place was so crowded that you could not move to save yourself and when we got to our table, it was so dark that we had to turn our phone flashlight on to see the menu. Happy to say that the food and service was great however.
Absolutely loved PUMP - great atmosphere- all staff brilliant - and we came all the way from UK and saw Lisa & Ken too ! This made our holiday - thank you so much xx
Food was delicious and ambiance was great. Saw Lisa Vanderpump! Our waiter was 5 stars.
We had a wonderful time; it was our first night in LA and Pump exceeded our expectations. We loved sitting outside under the olive trees. The food was delicious and how exciting to have an earthquake while sitting at our table. A true once-in-a-lifetime experience!
Wonderful food! Such a cool ambience! And it’s always nice to see the owner of the restaurant enjoying a meal in house :-)
It was fantastic! Seeing Lisa Vanderpump was awesome!
Had family in town who love the show. Lisa and her husband came in for dinner with the dogs, which made my guests so happy. The waiter was amazing - he made us feel welcomed and cared for - the drinks were beautiful and tasted divine - I was worried I was taking my family to a tourist trap and instead it was a great time. Oh and when the 7.0 earthquake happened and the chandeliers were swaying,-the whole restaurant stayed calm - we all smiled at one another and rode the wave together
Re visiting after a wonderful few vists last summer but this year I was really shocked by how down hill the venue has gone. Service was terrible.