Valentine's Day Special Menus & More
On Valentine's Day, Pump will be offering a 3 course meal priced at $75 per person. Our regular menu will not be available on this day.
Thursday, February 14, 2019
It was my birthday...and it said so in the reservation. It was not acknowledged by anyone at all. The food was good...not great. The service was poor. At one point my friend grabbed our waiter and asked him not to leave so that we could finally order. The couple that was seated right before us had their food before we even had a chance to order. The space is beautiful though.
Dissapointing. It took our waiter at least 10+ minutes to welcome us and was slow in general. Not because it was busy, more so because he was more into chatting with his colleagues at the check in desk. Also gave attitude when we asked a question about the menu. Food is decent. Ambiance is pretty cool for tourists to check out.
So much fun! The food was great- the drinks were amazing- the service was so attractive and fun- and the atmosphere and ambiance were perfect!
We felt the staff we encountered were all very rude. Lisa Vanderpump showed up with her husband and sat at the table next to us with two guests, she was not very friendly. I was surprised they let there dog lay on the table, would they let another guest do that ? The food was good, a bit pricey but expected. I did not feel at all welcome by the staff and will not return due to that. It's sad to see they don't care about customer service, they have all the business they need so I guess they think they can treat people however they want. Except for the staff the place has nice vibe.
We finally made it! And we can't wait to return. Staff was great, the ambiance was gorgeous and the food was delish. Great portions for the price. But let's talk about the drinks! Yummm went through 2 pitchers. Overall, a great experience and will definitely go back. After venturing through the area, we actually ended our night at Sur. Another place I would recommend and go back. We even ran into Lisa's husband, a very sweet and gracious man.
My mom and I came here for my birthday and we had a great experience. The service was wonderful and staff was very on top of it. I even got to take a photo with Ken. We ordered the Rock Shrimp Tempura appetizer (delicious) and we both ordered Lisa’s Chopped Salad. The food came out pretty quick and was beautifully put together. It tastes amazing and had lots of flavor. I was pleasantly surprised with how friendly all the staff members were. They were quick to refill water and clear plates from our table.
There was only two things I saw worth mentioning; a dirty/greasing rag sat on the tree directly behind me and the toilet in the bathroom had a leak. Both things that could have easily been missed. Other than that, we thoroughly enjoyed our visit at Pump!
Beautiful restaurant, great ambiance and food was delicious. Can’t wait to visit LA and Dine at Pump again!
Pump staff was great - The food - did not live up to the ambiance. I was disappointed in the quality and the food temperature. The heirloom tomatoes and burrata was just average - the tomatoes were "mealy" and the basil was a bit tough - pieces were too large.... a smaller chiffonade is preferable. - The Chicken was tasty but barely warm. Pump was a miss!
It was great,, I just have a couple things that could have been fixed.. 1st, the waiter was on a good one, forgetting drinks forgetting food that never came out but was still charged for, but we ended up paying, we did not want to make an issue as we frequent this place, and where we sat was in the bar area, which was open seating.. As I sat down, the waiter just dropped a handful of napkins with forks and knives directly on top instead of separating and handing them or setting them down in front of us. (not a good look for this establishment). Overall our experience was great..
Only negative was we had a reservation at 8:30 but didn't get seated until 9:15.
It would have been nice to have known the restaurant was more of a club type atmosphere prior to making the reservation. The interior design and style of food lead me to believe it was a nice, date-night type restaurant. But the far too loud, bass driven club music, and ultra fit, club uniformed wait staff didn't fit the same vibe.
We didn't have a bad experience, but we didn't have a great one either. The food was delicious and not too overpriced, the staff was very friendly, but the atmosphere ultimately was not what we were looking for. It's as if the restaurant isn't quite sure as to their theme and target audience.
If you're looking for loud, youthful nightlife then check this place out! But if you're looking for a quiet, classy date night then look somewhere else.
My daughter and I had a nice Sunday brunch.
Awesome place with good vibe! Birthday brunch and backberry smash champagne was fantastic!
The place was great, we went early waiting out traffic, wasn’t that busy, had to wait awhile after asking for my check even tho I told our guy we had to get on the road. Bathroom at end of the bar with three stalls was so nasty I almost gagged & it kind of put me off the place,,, hopefully it was a one off.
Thanks to the waiter from SAN Diego- made a night a nice one.
We had an excellent dinner, everything was fantastic! We even got to meet Lisa, Ken, and Giggy! Everyone was very friendly and we will for sure be back again!
Loved the food and the service was good. It was very loud and there needed just a little bit more lighting as it was hard to read the menu.
Our server (Christian), was fantastic and the service overall was excellent. Both of us got the lemon caper chicken and couldn’t finish the final pieces as they were a little tough. Nothing to complain about, just was the case. Otherwise everything was GREAT.
The service was okay and the food wasn’t anything special. The restaurant is beautiful and we’ve been before for drinks, I’d go again for drinks but not to eat
Amazing food and drinks, gorgeous ambiance. Definitely coming back
We were unfortunately really disappointed in the service and entire experience. It was so dark I could barely see my friend across the table from me and it took 20 minutes to even get approached by our waitress. Our waitress also only came to our Table twice while we were there and I never got a water refill after i asked. She was not very nice and very unpleasant. Food is very expensive and low quality. Chicken was dry and cold. The best part was the pumptini. Very disappointed and will never go back or tell someone to attend.
First time at Pump and had a great time. Dodd was excellent and the staff attentive. Really enjoyed the atmosphere.
Better than I thought. Nice menu selections and pleasant service. Good size portions and attractive setting.
Context - new years day dinner. Clearly PUMP had a busy new years eve and this was reflected in the quality and value of this new years day visit! The service was bad right from the reservation hostess seating us at a table that wasn't ready, to the bill close out. It wasn't that busy but waiter just couldn't be bothered being attentive and didn't offer any clean cutlery after the appies. The food was a problem given most of our favourite dishes were off the menu - ok - give PUMP a pass on this given new years day - but still frustrating. Was kinda glad to pay the bill and head back down town.
The food is always excellent. I think the service lacked a bit this time. Service was slow. I found it interesting that the tip was automatically added to our bill in amount of 20 per cent. I normally would have no issue, however, the service tonight was not 20 per cent worthy. In addition, I have never had a gratuity added automatically especially with nothing stating this. When i questioned the server, he stated we have been doing this since New Years...ah..it is January 2...and it is always done for parties of 5 or more. Lisa, this wan far from my normal Pump experience.
Wow what an experience! Beautiful environment, the atmosphere was great. Met a beautiful couple sitting next to us. The staff was great always making sure we were doing good. Food was amazing delicious!
Best restaurant I've ever been to. Little bit pricey on NY eve but what can you expect. Food was delicious and best ambiance ever. Good restaurant to take someone out on first date if you want to impress
Our server was very attentive and friendly. But our food bill was wrong and we were charged $175 per person for the price fix menu. The server had to rectify the wrong bill and bring it back with corrected amount. Also a tip was added in the bill for party of two which was odd.
At first I was a bit put-off by an afternoon phone call on the day of our reservation, which happened to be New Year's Eve, telling us of the prix-fix menu. Not having much choice to change, we went to have a good time. And we did. The food was fair. The ambiance, our waiter, the people seated next to us, and the people watching made it fun and a story to tell.
Poor quality of food for $100 a person.
Dinner was lovely! Hostess was sweet. Server was great. Bartender was moody and bar service was slow. We weren’t helped or offered anything when we decided to sit at the high top after our dinner for drinks. We were ignored until we decided to order drinks ourselves at the bar. It was very busy so I understand being slow with your service but being ignored is sad. Overall though the place is lovely! I’d be back simply for the atmosphere and food!
I loved the restaurant atmosphere but the service was disappointing. We were seated at one of the worst tables when many were open (with a reservation), parts of our order were missing, the menus were never cleared away, and our table never checked during the meal. I am not one to leave a review (let alone a bad one) but I felt like a second class citizen here.
always good. never great, but very consistently good.
I am from Saint Louis and watch Vanderpump Rules and Housewives of Beverly Hills. I have visited LA many of times and never ate at the restaurant until I became a Lisa Vanderpump fan...I was in awe of the delicious food and atmosphere.. my experience was way better than I would of thought... Thanks Brian my server for this amazing experience... see you next time!
What a fun atmosphere. So much to look at and enjoy while dining at Pump. Our server was engaging and the food was outstanding. Wouldn’t miss this one if looking for a fun place to dine while in LA.
Pump is a beautiful restaurant but service lacks a lot. They arent very nice when it comes to making special accommodations
I thought the restaurant was beautiful and the service was great. However everyone in our party agreed that the music was too loud. We went I. A Saturday night and I you are going to dinner with friends you want to be able to hear one another. It was hard to hear across the table and the waiters.
Fabulous dinner while visiting from Sonoma. Keep it up!
The service and ambiance were great, however no one in our party enjoyed their meal. The food was unremarkable, so you really end up paying for location and atmosphere.
Everything from the service to food was spot on, every time. Well, service wasn’t *as* on point during happy hour as it was at dinner. Seemed to be shift change. Guillermo (dinner service, I think that’s his name!) was highly attentive and gave great recommendations. Happy Hour food selections were perfectly priced and loved the options. We had fish n chips, pita pizzas, and hummus. For dinner we had the chicken rigatoni pasta, Lisa’s chopped salad, and Brussel sprouts. Everything was delicious. Personally didn’t love the Pumptini—too sweet and grapefruit gave me a headache. The Pump n Glories hit the mark. By far our favorite item ordered. We were thoroughly impressed with Pump and all of the Vanderpump restaurants during our visit. Would highly recommend any of them, and we will definitely visit again.