The food was really good. Would go back got sure. Red velvet cake was very dry.
My mother and sister were in town so I made reservations and called to request a table outside in the garden- they said no problem. When we arrived our table was not ready and I again requested a table outside and the hostess said that shouldn’t be a problem. We grabbed drinks at the bar while we waited for our table to be ready- 20 minutes later I received a call. Our table was INSIDE. When I mentioned that I had requested a table outside the hostess said “oh we won’t have a table available outside for awhile.” Um what!?!? Just 20 min ago you said no problem, not to mentioned I had called earlier. I asked how long it would be before a table would be ready outside and the hostess wouldn’t even give me a time, he just said it would be a long time. Terrible customer service. This experience alone ruined the remainder of the night. The waiters did do an excellent job of making sure our drinks were filled, and the truffle chicken was good, but the kale and beet salad was eh. Overall, not impressed with the service I received.
Service was really good and food was amazing!
The salmon was dry and tasteless, but the wine was good. Service a little slow at times. Music was too loud, interfering with conversation. The general ambience is the only real positive about the place.
Restrooms were dirty and out of Rose!!
No overall expectation. From the bartender to wait staff; professional and nice. Food was fine. They need to work on their wine selections. I’d eat their again. It was a really nice evening.
Food didn’t have any flavor at all! First time not impressed won’t ever go back’
The venue is lovely. The food was good. The drinks were also quite good.
The music was loud with lots of bass preventing any real dialogue and frankly sounded like the same song was being repeated over and over.
The service was lovely and attentive. However, the person responsible for serving our food was literally handing customers their plates rather than setting them down in front of the diner. This was repeated at other tables and seemed the norm.
Bathrooms were not clean. The toilet paper dispenser was empty and a half used roll was sitting on top of the dispenser.
The chair covers were soiled or perhaps stained but I was uncomfortable trusting they were clean enough to sit on.
I was seated right next to a tree. The wait person went between me and the tree bumping into me and never noticed.
Fortunately the food and drinks were good, otherwise ee would have been much more disappointed.
Pump is definitely an LA experience. The restaurant is lovely - especially outdoors - with tables in between large trees and foliage. We went for brunch and it was noisy, lively and bustling with servers. Great spot for people watching. Parking is not easy and unlike the TV show, there is no valet, so leave time to walk from the public parking lot around the corner. Some of our food was excellent, although I sent my appetizer back and they quickly replaced it. I would recommend Pump for a fun West Hollywood brunch experience.
The ambience was beautiful, however the food was just average. I would have expected much more. I will not be going back or recommending to a friend/business associate.
Food was great! Champagne cocktails were great! Décor was beautiful. Super fun atmosphere. Servers and bar tenders were fun. The lox benedict was delicious and everyone in our party had something different and really enjoyed their food.
I come to pump at least twice a month. Bring folks from out of town and enjoy having drinks with friends. The only problem I have is that the bartenders don’t even try to get to know you. They don’t recognize people and some are just plain rude. The server Shelby is amazing he has been the only one in the last 12 months to recognize and go out of his way to say hello if he sees us in the bar or dining room.
We were running late and they were really accommodating to our party of 6. Our waiter was fun and very helpful. This place is absolutely the cutest at night! The menu was amazing and prices weren't bad. Would love to come here again.
Everything was good except that we had to wait almost an hour to get seated and we had a reservation for a party of two.
As an Angeleno for nearly 15 years I came to Pump for my young cousin who was visiting from the East Coast. I went kicking and screaming and had such a fabulous experience I cannot wait to go back!
PUMP is an amazing restaurant! The food was great, the ambience was great ,and our server Logan was great. We went on a Friday night and the music was very loud... too loud!!! We had to yell to hear each other talk.
Love this place so much. Ambiance is perfect food is great. Only thing was, this was my first time booking for a 10 ppl bday party dinner. I called in advance as I had a question and was told that they had me in the garden and when I got there we weren’t in the garden. All turned out well but that was a tad disappointing for like 2 min. Still love Pump💓.
Got to say Lisa V must be out of town. I booked , even ask for Garden table, called at 5pm to confirmed we had a Table in the Garden. Well when arrived was told by extremely RUDE host , no notes on my reservation an was 20 minute wait. I explained that i called an she frankly brushed it off . A second person come up an ask me to make up my mind , sit in a table in the bar or leave.
Frankly I hope Lisa V does not condone this behavior. I sat in the bar. The waitress was great. But WOW NOT WORTH THR ATTITUDE AT THE DOOR.
Food was okay steaks cold left 20% tip not waitress fault place is poorly run.
This was our 2nd visit to Pump and we were not disappointed. The service, food and ambience of Pump is great!
Highly recommend it for a date, special occasion or just a fun evening out with friends. Great vibe!
Went to PUMP with a group of girlfriends for our first trip to LA and we were not disappointed! The atmosphere was great, the service was amazing, and the food was incredible. We wanted to take our time and enjoy the experience and we were able to do so without feeling rushed. Everything about the night was amazing!
So good!!! Exceeded my expectation.
The atmosphere in Pump is awesome! We sat in the garden which was beautiful. Service was really good however, upon getting my food there was paper towel pieces mixed up in my salad. Our server was great about sending it back and replacing it but after that I simply couldn’t eat. Instead of comping the dish I had to pay for the meal that I did not eat. This was very frustrating but the restaurant vibe was something that would make me go back.
Really enjoyed dinner, great atmosphere and great food.
Fantastic food and ambiance. Waiters were nice to look at too:))
Beautiful inside, lovely waiter wish we knew his name! Food was great!
The service was very attentive. The ambiance was better than anything I’ve ever experienced. We went for brunch and a couple of the items were not received well but I had the Penne Bolognese and it was amazing. I highly recommend it and be sure to sit outdoors. Even if it is cold the area is enclosed with heaters. This restaurant is very whimsical.
Best experience!!! Great place for a girls night! Food and drinks were delicious!
We’ve been to Sur and Villa Blanca and enjoyed them both. But our experience at Pump was absolutely wonderful! Love the decor, the ambience...all good. Our waiter Toby was the best. Will definitely return...with friends. Thank you for a great experience!
Had a great time. Can't wait until I can go back. Loved the out door seating and wonderful food
AMAZING! I Am a vanderpump rules and Beverly Hills housewives fan so I needed to come check out pump! I’m going to be honest my expectations for pump weren’t that high but the second I walked through the door my jaw dropped! It was so amazing! The food, people, music, drinks, atmosphere was just perfect! Great for a Saturday night! Oh and did I mention?... I MET KEN VANDERPUMP!!! The staff is also super kind and helpful... one of the waiters saw how excited I was to meet Ken and went out of his way to let Ken know I wanted a picture! You have to go check it out even if you are not a fan of the shows the place is amazing!
Good; improved since the last time I came here.
Fairly small and limited menu. Needs fleshing out and more options. Way too breakfasty, was looking more for a lunch type restaurant.
Amazing ambiance and service!
Overcrowded, noisy , the food was very average. We had water dripping from the roof and people kept bumping into our chairs.
The food was outstanding! We loved the atmosphere. Made our reservation over 2 weeks ago but were put a table in the corner, outside, back by the bar. It was outside and was dripping water on my husband. The heater was broke and the entire evening 2 people tried to get it to work. We had a glass fire pit next to us and they had moved the table to make the chairs touching the firepit. When my girlfriend put her coat over her chair it went into the fire pit and was cinched. It was an expensive coat!
Then someone came with a ladder to try and stop the water from dripping. Instead, he made a huge amount of water fall all over our friend. He froze all night. Not one thing was done to make our experience better. I think the restaurant is fantastic, but our experience was not.
I feel that the manager should have stepped up and done something. We were celebrating 2 birthdays.
Romantic night out with my woman of my dreams.
Pump was absolutely gorgeous and everyone was so nice. The food was amazing and I will go back. I could sit there all night and enjoy the decor and chat with people. I can’t say enough about this place. Lisa Vanderpump you did an amazing decor on this restaurant. I only thing that I missed was meeting Lisa and Ken Vanderpump. We went to all your restaurant ‘s and your Vanderpump Dog place and had the best time.
Charlie is the best...always and the staff treat our pet like their family too!
Have traveled from Northern California to enjoy PUMP three different times now...Absolutely love it! Beautiful garden setting, relaxed but upbeat vibe, delicious food, top-notch (easy on the eyes) service, great music, fun people watching -- and the occasional dog or two!
Great vibe ! Didnt want to leave