Proof Kitchen and Lounge
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Wednesday, December 25, 2019
Bao buns w chicken were really good! The restaurant was packed which is a good problem to have but made it really noisy which wasn’t great. Not a place for a quiet visit or romantic dinner for two on a busy night like a Saturday.
One guest requested a salad with no croutons. It was brought to the table twice with croutons. Three guests received apps together , the fourth didn’t arrive until others were finished. Our meals were very slow in arriving and some were cold upon arrival. It was quite evident our server just had a smoke break when he refilled our water....string odour!
Lack of Parking space is an issue here!
We’ve dined here previously however it was a first visit for our friends. Not a good first impression. We may not return.
I asked that anniversary was acknowledged. It was not. Our guests were vegetarian. No cheese for burgers. May be minor to you but not to us.
Server very inattentive. Not very good eating experience. Pasta dishes were very good.
Hello, Thank you for your feedback on your recent visit to Proof. We are extremely sorry to have missed the anniversary, that is unacceptable. I am also concerned that we missed the vegan cheese on your burger as it is supposed to be served with a vegan carmelized onion cheese. If you would like to discuss further we would greatly appreciate the opportunity. Please feel free to reach me at your convenience. Laura Umbrio General Manager Proof Kitchen + Lounge 519-208-3333
Fantastic service! Had a great time for our anniversary, thank you!
Our first time at the restaurant and we definitely weren’t disappointed. Four of us went for my sons 25th birthday and every meal was fantastic! We also had the Charcuterie board - one of the best we have ever had and the Nosh (hummus plate) was extraordinary!! Service was great, nice decor and menu choices are great! We will be back
Food and service was good. It was loud so it made it a little difficult to have a conversation.
Parking was full. It would be nice if a sign full lot could be put out front once the restaurant parking is full so one does not get stuck in the parking lot. There was quite the traffic jam of vehicles trying to back out of the covered parking because it was full. I had to drop of my husband and go to a city lot to park and then walk back to the restaurant.
Really disappointed with our experience, we have been there many times and never had service like this. Although they compensated us with a gift card and a discount off our bill, it was a really disappointing experience. 2 of our meals were subpar, service was terrible - never got refills on water, asked how our meals were, waited over half an hour to get main meals from when we received appetizers which took forever. The restaurant was WAY too hot and the table WAY to close to the seats. It was my dad's 71st birthday, and because it soooo long for our food and it was sooo hot we did not want wait for his dessert. Super disappointing for a place that we usually LOVE going to!
Hello Kathy, Please allow me to apologize sincerely for your experience on Saturday night. We appreciate all feedback as it helps us to make adjustments and improvements for our guests. The timing of your entree's on Saturday night were longer than we would like, and I am so sorry for that once again. I do hope we conveyed our apology and appreciation during your visit and I hope you will join us again. Thank you, Laura Umbrio General Manager
For the price, the service was extremely poor. No parking, made reservations for 6 wasn’t seated until an hr later food arrived almost an hr after ordering. No value for my $
Great hamburger made fresh from grass fed beef
Sweet potato fries top notch
Seafood pasta outstanding
Only complaint was happy hour says craft beers 5$ but you could only choose a steam whistle
None of other craft beers included
WE found that the music piped in was too loud at times with the buzz in the room.
Great ambience but service was a bit lacking (especially for the price point).
This was our first visit. The food was delicious, the service was excellent, and the venue is very nice. We will be back.
Found it to be quite noisy, dark, and food was good but over priced. $9.75 for a five ounce glass of wine was the cheapest, and over priced.
Thank you for your review on your recent visit. I am so sorry that you did not enjoy the atmosphere or find value in our offerings. We have specials such as our Happy Hour from 3-6 pm for $5 glasses of wine and on Thursday's we do 3 full size appetizers and a bottle of wine for $50. I hope we can encourage you to try us again in the future. Please feel free to reach out to me directly and I will personally ensure that your experience exceeds your expectations. Laura Umbrio General Manager
Went for lunch with a friend this week, we both ordered off the express lunch menu which has a lot of options to be served in under 40 minutes. I ordered the chicken bao and my friend ordered the tuna poke bowl. The portions were generous and the food was delicious. Presentation was beautiful . The serving staff were very friendly and efficient and the space is very visually appealing. I felt we received great value for the price and the best part was the FREE gourmet freshly baked chocolate chip cookie and coffee we received after our meal (seems to be standard if you order a lunch meal) The cookie was decadent and the coffee freshly brewed-we were very impressed! Overall great value, service and taste I would highly recommend Proof Kitchen to anyone looking for a polished place for a lunch or dinner.
Great experience! Service was very good, attentive and timely. Food was excellent. The lamb saddle feature was delicious and the pork schnitzel is impressive! We’ll definitely be back again.
Thank you so much! We are thrilled that you enjoyed your visit and we hope to see you again soon!
The atmosphere was lovely however, we found the beverage service very slow. Our server took away my husbands unfinished drink and when we pointed it out, she unfortunately did not offer to replace it. The food was very flavorful and well presented however, most at our table found the plates quite small and low on protein portion.
Thank you for your review and feedback from your recent visit. We are sorry that we missed an opportunity to correct our error on your visit. I would love the opportunity to make this up to you on a future visit. Please feel free to reach out directly to me at your convenience. Warm regards, Laura Umbrio General Manager 519-208-3333
Enjoyed our dinner at Proof. Food was great, and service was excellent.
Thank you so much! We really appreciate the review and rating! See you soon!
my only issue was it was very loud and with a large group I could not hear what people were saying down the table - I don't think it was the music but the voices of groups around us. LOVE the atmosphere, LOVE the food. Service is great! I would just suggest they find a way to cancel out the noise.
Thank you so much for your review and rating. We can certainly appreciate that a busy night gets energetic in the noise level! We do have some quieter spots that might work well for your group in the future, feel free to let us know your preferences in your booking notes. Thank you!
Service friendly, knowledgeable & efficient. Ample portions of food were cooked perfectly. Prices reasonable.
Thank you so much! We really appreciate the review and rating. Please come visit us again soon!
I had ordered a "Tuna Bowl" for dinner and it wasn't what I expected. Other than the rice, nothing seemed cooked. Having said that, I ate all of it.
Hello, thank you for your review and rating. We would love to have you join us again for another of our Chef's signature dishes!
Quality food ingredients and great new food ideas.
Unfortunately my meal was only warm , not hot when it arrived
We were supposed to register our vehicle information when we arrived. The hostess said the iPad wasn’t working and would be back with another, she never came back.
Our server dumped an entire drink on one of us and spilt another/ broke a glass in the process. She said she would comp. all the drinks... she never did, we still got charged for them.
The server took our plate of jam and butter for our scones before we were even done with it. Never brought milk and sugar for coffee, had to ask for it. She was never around and rarely checked on us.
When she brought our bills, they were all wrong. Nothing that I had ordered was on my bill (there were only 3 of us).
Again, the drinks she promised she wouldn’t charge us for, she still charged us for. But before the other two got a chance to look their bill over, she just immediately stuck their card into the machine for payment.
The two that were with me were visiting from Ottawa, so I’m very disappointed that our breakfast and chance to catch up was ruined by our visit to this restaurant.
Hello, thank you for your recent review. I believe I was in contact with someone from your group via email about this. I am so sorry that there were so many errors and mistakes made on your visit. We are truly apologetic that we weren't able to make this right while you were here with us. I would love to make it up to you if you wanted to email me directly at your convenience. Once again, my sincere apologies. Laura Umbrio General Manager email@example.com
Excellent. Food was good and service was great. Was there for lunch mid-afternoon so it wasn't crowded.
Great atmosphere at Proof with a nice selection of appetizers and mains that are upscale from the typical fare, yet very appealing to most people. Service was great and pricing competitive.
I celebrated my birthday at Proof and was greatly disappointed about the quality of the food. The duck wings were overly salted and the fish and chips were greasy and soggy. Nonetheless, our service was amazing. Our server was kind and helpful, but unfortunately the food ruined the experience.
We both thoroughly enjoyed the experience. The food was superb, we will be back again and again.
Hostess greeting was not friendly. This place was so loud, music too loud, other diners too loud. So loud that we had difficulty hearing the dinner features and our server struggled to hear our order properly. Not sure if it is the design and layout of the restaurant, but tables are too close to other diners. Food was okay, cocktail list was short and uninteresting. We will not return due to acoustics, and atmosphere. Our server Matt, was lovely, smiling and even though he brought us the wrong check at the end, we enjoyed that he made the experience pleasant.
I would recommend Proof but not if you are looking for a quiet night out for dinner on a Saturday with friends. Very nosisy.
Very loud in the restaurant and lounge.
Perhaps more space between tables, more plants or noise absorbing buffers could be added.
Amazing! A must have especially for a date night. Casual fine dinning, the food is amazing, the service is great, and the food comes out so quickly. Quality & attention to detail are present. This is a must try if visiting KW. Would recommend to all my friends/family.
The atmosphere was great, though a little on the loud side. The food was fantastic, especially if you're a bit of a foodie like me. The service was good, but a little slow and inconsistent. Overall, I'd say I'll probably go back, but not too often as the cost here is a bit prohibitive.
Great place for lunch. Lots of choice. Excellent food. Coffee great too!
We all ways have a good time
Excellent service, delicious food, welcoming atmosphere. We will definitely be coming back!
Poor service. Lousy food
First time visiting Proof and was not disappointed! We already planned what we'd order for our next visit because the food was so good. Service was a bit slow for it not being that busy, but overall the experience was great.
Meal was very good. There was a large group beside us from a conference that was quite noisy Service was excellent
I so looked forward to my first dining experience at Proof. Perhaps it was an off night in the kitchen, but everyone in our party commented the food served was mediocre, and not indicative of expectations for an upscale dining establishment. Our server Jeffery was pleasant, however, in our opinion the restaurant was understaffed to properly handle clients that evening.
Seated in the bar area it was quite cool and windy due to the patio door opening but otherwise it was a great setting and a delicious meal. The seafood cappelletti was outstanding. A lovely chocolate dessert for the birthday celebration completed our meal.
The food and drinks were great, service was a little intermittent and it took quite a bit of time to get drinks. However, the server was great when there and preset was accurate.