Primo at the JW Marriott Starr Pass Resort & Spa

4.4
646 reviews
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$31 to $50
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Italian
Top Tags:
  • Special Occasion
  • Local Ingredients
  • Scenic View
Local. Fresh. Modern.

Primo restaurant offers a fun and casual environment with a menu featuring fresh, locally sourced and organic cuisine made in our 100% scratch kitchen. It’s the perfect place for families to business diners. Experience what’s new at Primo with our inventive and robust Italian cuisine influenced by Mediterranean, French and Spanish flavors.

Executive Chef Melissa Kelly is the 2013 James Beard Foundation Awards winner of the American Express Best Chef, Northeast Award. Chef Kelly was named one of the upcoming chefs of the 90's by Food & Wine magazine, Nation's Restaurant News, Bon Appetit, Gourmet, Chocolatier, The New York Times, The Boston Globe, Travel and Leisure, Conde Nast Traveler, Town & Country, and New York Magazine, among others, have all recognized her culinary talents. Her restaurant was listed as one of the "20 Most Important Restaurants in America" by Bon Appetit Magazine in 2013.
Dining Style
Casual Elegant
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Cuisines
Italian, Mediterranean, European
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Hours of operation
Happy Hour: Daily 5:00pm - 6:00 pm

Dinner: Tuesday - Saturday 5:00pm - 9:00pm

CLOSED Sundays & Mondays

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Phone number
(520) 791-6071
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Payment options
AMEX, Discover, MasterCard, Visa
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Dress code
Casual Dress
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Executive chef
Melissa Kelly
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Private party facilities
Make your dining experience, a private one.
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Private party contact
Debbie Feehs: (520) 791-6051
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Catering
We cater specialty, high-end parties.
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Neighborhood
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Parking details
Primo now has a private complimentary parking lot, steps from the restaurant. Proceed past the hotels main entrance, it's on your right hand side. The Host will validate parking.
Additional
Banquet, Bar Dining, Bar/Lounge, Beer, Counter Seating, Full Bar, Happy Hour, Non-Smoking, Outdoor dining, Private Room, View, Wheelchair Access, Wine
What 646 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.5
food
4.6
service
4.4
ambience
4.2
value
Noise · Quiet
93% of people would recommend it to a friend
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5.0Dined 3 days ago

Great meal wonderful staff. Beautiful locatiom

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5.0Dined on June 15, 2018

Went for our anniversary. Staff was very attentive and food was delicious. It was a wonderful experience.

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5.0Dined on June 14, 2018

Excellent staff. Very attentive. Excellent food. Venison was delicious

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5.0Dined on June 1, 2018

Sara, Vanessa and the entire staff did such a great job making me feel “at home.” And the scallops are amazing!

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5.0Dined on May 30, 2018

The service was fantastic and the food amazing!

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4.0Dined on May 27, 2018

Dinner, food and service were very good but it's missing that extra thing that gets it to five stars. I really wanted it to be an outstanding date night. Best thing we had was the frutti mari because of the variation in fish and vegetables. We had the bolognese and the beef tenderloin for dinner which were both good but we've had better.

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5.0Dined on May 26, 2018

Trekked our to Starr Pass for something different for my husband's birthday. Great decision! The food was great. We started with the scallop and octopus app--delish--then my mother-in-law and I had delicious sea bass, my husband had rack of lamb. We finished with their generous birthday cannoli and chocolate gelato that my husband, a true gelato looks ver, said was the best he'd ever had. It's pricey, but special. Great evening. We'll be back.

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5.0Dined on May 16, 2018

Dinner in Primo was amazing as always. Thank you Cerbi and Sarah for taking care of us, and thank you to the entire kitchen staff for making an awesome meal. It was great to see everyone!

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5.0Dined on May 12, 2018

Primo continues to have the best ingredients and most careful and innovative cooking in Tucson for a large high-end restaurant. The crab-stuffed snapper with shrimp risotto last night was delicious, and my husband really liked the new lasagna, which was a bit too rich for me. Cerbi continues to be an outstanding server.

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3.0Dined on May 9, 2018

Great service. Not so great food .. pretty salty.

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5.0Dined on April 29, 2018

My fiance and I were having a staycation at Starr Pass this past weekend, and decided to dinner one night at Primo to celebrate our engagement and recent new home. First off, the setting is beautiful! The views are gorgeous, and the restaurant is quiet and pretty. The service is wonderful as well, but the food just blew us away. The baked brie is delicious, heck even the bread they bring out before your meal is amazing. I had the papardelle with scallops (homemade pasta, flow in fresh seafood), and my fiance had the pork saltimbocca - both were one of the best meals we've had in a very long time. For dessert we had the made-to-order Italian donuts, and ended up taking home half to eat for breakfast the next morning. Just a truly lovely restaurant, perfect for a special occasion, and extremely delicious food!

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2.0Dined on April 29, 2018

I stayed at the resort and reserved a table at the restaurant with my girlfriend for our anniversary and the service was terrible. My girlfriends meal came out cold and we were not respected as guests.

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5.0Dined on April 28, 2018

If the asparagus "gazpacho" special is available, I highly recommend it--it was cold, refreshing, and delicious! My salmon was cooked perfectly: medium well, as I had requested, and came with some terrific roasted veggies. The pork lasagna is new on the menu, highly recommended by the cook staff, and we'll try that next time. If you're adventurous, try the foie gras gelato--it's outstanding!

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2.0Dined on April 27, 2018

There was such potential for this restaurant to be fantastic, but it fell short on every level. The waitress sporadically visited, she tried to fix the wobbly table we were at outside when our table was full of food and beverages (lifting it precariously toward myself in the process), and the food was nothing to comment on. We really wanted to love this restaurant... but basically decided it was worth driving a half hour somewhere else for dinner another night instead. We were very disappointed.

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5.0Dined on April 27, 2018

The service and every bite were top notch! We were celebrating my sister’s birthday and our anniversary and each were made more special by the thoughtful and creative staff with beautifully crafted desserts following our tasty meals. Thank you for a lovely evening and a fabulous meal. We will be back!

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5.0Dined on April 19, 2018

Great ambiance, great food, quiet location. Canoli for dessert was excellent!

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5.0Dined on April 18, 2018

Delicious food and table service was exemplary. We had such an enjoyable evening and our friends were very impressed with the special treatment

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5.0Dined on April 14, 2018

My husband brought me to Primo for our first anniversary. He had the lamb, I had the sea bass. Our food was delicious. We ordered dessert and they decorated our plate with hearts and the words "Happy 1st Anniversary". We had a small issue but they were quick to fix it and humble in their apology. The entire staff is warm, welcoming and attentive. The cannoli and zeppole were the perfect desserts. Definitely give Primo a try. We created great memories and the staff helped make that possible. Thank you Jose and Katie.

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5.0Dined on April 14, 2018

If you like foie gras, don't pass up the foie appetizer--it's great! The confit bread pudding that accompanies it is okay, but the foie is unusual and delicious: cold, smooth, and highlighted with some honey brittle crumbs. The lamb chops are really big and tasty, with a terrific mustard crust. I wasn't crazy about the farro and greens, but the fresh beets were very good. The budino dessert was pretty, and good, but not like any budino I'm used to--this one was more like a cake.

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5.0Dined on April 13, 2018

Great menu interesting wine lists

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1.0Dined on April 5, 2018

We had eaten there before and had been impressed. We had great anticipations for a wonderful birthday dinner with friends. We continued with anticipation even though our drinks & wine took 15 + minutes to be delivered. The menu selection was surprisingly limited and the prices started at $35 to $195 (no problem if there were adequate selections).

Our dinners took almost an hour after we finally ordered to be served, and others that came in later were served ahead of us. We had to stop other waitstaff just for water refills. After dinner (we waited about 15 minutes--no one available) we didn't see our waitress and I had to find her inside. I also requested the Maitre' d. He was 'ineffective' to say the least.

I finally commented that this was a highly rated Marriott, and that if I were a quality shopper 'the entire restaurant would have a very bad day the next day'.

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5.0Dined on March 24, 2018

OUR PARTY CONSISTED OF FOUR (4) PERSONS - AGED 70 YEARS TO 81 YEARS OLD. THE STAFF WAS EXCEPTIONALLY CORDIAL, RESPECTFUL AND VERY ACCOMMODATING. WE ENJOYED EVERY MOMENT OF THIS DINING EXPERIENCE.

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2.0Dined on March 23, 2018

Well I was impressed with food, however, it was our anniversary and it took forever for us to get our food. We were informed their was a conference so noise was expected. Loved our waiter who was very informative. Price was not an issue, our tab was $175.00 and I tipped the waiter $45.00. We had reservations but we were delayed by additional twenty minutes. Service just needed some more attention.

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5.0Dined on March 22, 2018

This was not our first visit to PRIMO but it was our best. When you visit the same restaurant more than a few times, you get to where your expectations are set and having the food, the service, meet or exceed those expectations is the exception rather than the rule. Last night, every expectation my wife and I had was exceeded and a new standard set.

The meal was exquisite. From the Field Greens salad to the mussel appetizer special to the entrees of Chilean Sea Bass and King Salmon, the food was excellent. The timing of the meal allowed us to enjoy each course without feeling rushed or pushed, and time to visit with each other which we normally do not find the time to do.

The service was outstanding from the moment we were greeted at the entrance to the restaurant to the staff thanking us for coming as we were leaving. The Manager of PRIMO came by the table at least three times to check as he did for all of the guests.

If you are looking for a special place in Tucson to have dinner with a special person, PRIMO should be at the top of your list.

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5.0Dined on March 18, 2018

Great food, creative recipes and top notch service.

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5.0Dined on March 18, 2018

Our favorite place in Tucson for a special meal. Upscale but nested into it's desert surroundings - inside or outside - the food is always spot on from the bread and olive oil to to the appetizers and main course. Special take on mostly Italian but great fish and meat entrees.

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5.0Dined on March 14, 2018

Dinner was excellent. We had been there before, and they remembered us by name. Great service and ambiance. We had never dined on the patio before. It was great.

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5.0Dined on March 10, 2018

The Italian vegetable soup sounded boring, but it was one of the best soups ever! It had a wide variety of vegetables and the broth was outstanding. Too bad it was a special--it deserved a place on the menu. The pork belly was back, with different accompaniments, and it was delicious, as always.

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5.0Dined on March 10, 2018

The service was excellent. The Sea Bass was cooked to perfection and had a nice sear.

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5.0Dined on March 7, 2018

We had such a special time at this restaurant. My daughter and I were celebrating her birthday-along with her 7 month old daughter. While this is not a restaurant meant for children EVERYONE at the restaurant ensured that they would make it work with a wiggly baby in tow.-and they did! The service was impeccable as was the food. My sea bass was perfectly seasoned and cooked; my daughter's scallops were simply amazing. The wine list is excellent but there are also great wines by the glass. The manager of the restaurant came around to ask diners how things were going. He was so personable that it added to the enjoyment of the evening. The baby was getting fussy so we left before the birthday dessert BUT the waitress said that my daughter's glass of Prosecco was on the house. Really, cannot praise this restaurant highly enough.

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5.0Dined on March 7, 2018

My husband and I have dine at PRIMO every time we stay at the JW Marriott Starr Pass and Resort (six years in a row)! The Primo team continually exceeds expectations. The food is phenomenal, the customer service exemplary and ambience is just what we like!

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5.0Dined on March 4, 2018

We had a very enjoyable experience. Would recommend this to anyone.

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3.0Dined on February 28, 2018

Service was great. Kitchen was slow but they did compensate

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5.0Dined on February 28, 2018

Dinner on Tuesday night was awesome and the steak was enormous. Thank you Chef, Ian, DB, Alejandro, Sarah, Jessica, Sam, Savannah and Kayla!

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5.0Dined on February 25, 2018

The service was outstanding and the food outstanding as well.

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3.0Dined on February 24, 2018

Raucous group in adjacent dining area. Too noisy to have cross table conversation. Terrible acoustics. Server misinterpreted order and delivered wrong request. Waters not replenished timely. Food OK but nothing special. No romaine Caesar salad only ‘kale’ Caesar Salad. Seriously? Slow service. Will not visit here again.

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2.0Dined on February 18, 2018

We read the parking instructions online, and thought we had followed them. However, we were accosted by an employee riding a tram who told us we could not park in a lot that was only 1/3 full. My husband followed his directions, "just around the corner", but it was about a quarter mile uphill climb among dumpsters and garbage for him to join us at the door. NO other info was given. Our guest, a disabled vet, luckily declined his invite to join my 70 yr old husband on this trek. However, all 4 of us had to make the trip after dinner through the convention hall, downstairs and through the parking garage and upstairs to outdoor parking. Our guest was clearly exhausted as he suffers from acute COPD. We were clearly not treated as welcomed guests. I plan to call management about this situation. We started with drinks in the bar area and each also ordered wine with dinner. Our server was very gracious, making suggestions. However, my dinner, sea bass was served last and came out cold. The suggested "wonderful" brussel sprouts were hard and unpalatable. The second order of sprouts were fine, but underwhelming. My husband enjoyed his venison, although he thought the portion size was small. Our guest's pork dish was described as tough and the pancetta was soaked with sauce and looked like wet paper. He did not eat it. My entrée came out warm at the 2nd try, and we were not charged or my sea bass or the brussel sprouts, but only 50 percent of the dishes were really described as good. Sorry, but we were very disappointed that we chose Primo to celebrate my birthday despite the complementary cannolis. We live in Tucson every winter and we enjoy fine dining at least weekly. But Primo will not be on our list.

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3.0Dined on February 18, 2018

We were on a special date and they sat us with all families with kids around us😡

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5.0Dined on February 18, 2018

Nice place , good experience overall.

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3.0Dined on February 9, 2018

We went for a birthday dinner and were not impressed. Friends had dined repeatedly at East Coast location and raved about the food. I ordered pasta bolognese - the pasta was overcooked, the sauce was good but not fantastic. My wife ordered pork saltimbocca (a "signature dish"), and it was okay, but not impressive. We were expecting more in the flavor department. Drinks were reasonably priced for the venue, service was nice - not overly intrusive but prompt. We will likely try again, but based solely on our friends' recommendation, not on our first experience.

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