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About Primo at the JW Marriott Starr Pass Resort & Spa
Local. Fresh. Modern.
Primo restaurant offers a fun and casual environment with a menu featuring fresh, locally sourced and organic cuisine made in our 100% scratch kitchen. It’s the perfect place for families to business diners. Experience what’s new at Primo with our inventive and robust Italian cuisine influenced by Mediterranean, French and Spanish flavors.
Executive Chef Melissa Kelly is the 2013 James Beard Foundation Awards winner of the American Express Best Chef, Northeast Award. Chef Kelly was named one of the upcoming chefs of the 90's by Food & Wine magazine, Nation's Restaurant News, Bon Appetit, Gourmet, Chocolatier, The New York Times, The Boston Globe, Travel and Leisure, Conde Nast Traveler, Town & Country, and New York Magazine, among others, have all recognized her culinary talents. Her restaurant was listed as one of the "20 Most Important Restaurants in America" by Bon Appetit Magazine in 2013.
Tucson, AZ 85745
Italian, Mediterranean, European
Hours of Operation:
Happy Hour: Daily 5:00pm - 6:00 pm
Dinner: Tuesday - Saturday 5:00pm - 9:00pm
CLOSED Sundays & Mondays
$31 to $50
AMEX, Discover, MasterCard, Visa
We cater specialty, high-end parties.
Primo now has a private complimentary parking lot, steps from the restaurant. Proceed past the hotels main entrance, it's on your right hand side. The Host will validate parking.
Private Party Facilities:
Make your dining experience, a private one.
Private Party Contact:
Debbie Feehs: (520) 791-6051
Banquet, Bar Dining, Bar/Lounge, Beer, Counter Seating, Full Bar, Happy Hour, Non-Smoking, Outdoor dining, Private Room, View, Wheelchair Access, Wine
Primo at the JW Marriott Starr Pass Resort & Spa Ratings and Reviews
We went for a birthday dinner and were not impressed. Friends had dined repeatedly at East Coast location and raved about the food. I ordered pasta bolognese - the pasta was overcooked, the sauce was good but not fantastic. My wife ordered pork saltimbocca (a "signature dish"), and it was okay, but not impressive. We were expecting more in the flavor department. Drinks were reasonably priced for the venue, service was nice - not overly intrusive but prompt. We will likely try again, but based solely on our friends' recommendation, not on our first experience.
Advertised on Open Table that special for today was 25% off bottle of wine but after ordering was told that because it was a busy week no specials were being offered
Server said she would speak to Mgr but seems Mgr did not feel not feel appropriate to honor what was on Open Table
Very disappointed not only as Open Table member but also as Marriott Gold Member
I really enjoyed our dinner at Primo. The service was very slow (not the food, the waiter). We tried to get her attention several times but she was no where to be found. And many of the other servers just walked by when we were very obvious about needing something. The food was great but we felt it was overpriced. Being that the restaurant was in a resort away from the city, we felt the entire resort raised their prices since people couldn't easily drive to the city.
Quite a nice surprise. We were celebrating our Anniversary and choose Primo. Nothing was lacking in the experience. We were treated to some complimentary Italian sparkling wine to start. My NY Strip was a different presentation, but none the less awesome. My Lady's scallops were great as well. Sara (our server) and the rest of the staff were more than accommodating. The meal was topped off with a pair of terrific cannolis, again on the house. Great experience and we will be back.
My wife and I were staying at the JW for the NYE weekend and on our first day we decided to try Primo instead of venturing into town for dinner. We've had mixed experiences at hotel restaurants - so we came in with reasonable expectations - but we were blown away by our experience. The space is very nice - great views and a cozy inside dining room. The servers were attentive, gave great recommendations and management is present, checking in and support the staff as necessary. We had a small issue with the food and it was corrected immediately. The menu was very creative and I loved the local focus - including items from their own on-site garden. We started with the Baked Brie, I then had the salmon and my wife and the scallops with made in house pasta. She is Italian and couldn't stop raving about how good the pasta was. We finished with the Canolis - that were so good and light we came back the next night to have them again. So kudos Primo - thank you for an amazing experience and giving me faith in hotel restaurants again!
Honestly, the service here was terrible. We had a reservation at 6:30pm but arrived at 6:15pm. We were seated by 6:20pm. At 6:40pm, we still had not even placed our drink orders. When we finally did, they came relatively quickly. It took 45 minutes to receive our dinner after ordering. The food was good; however, the scallops were not cleaned before cooking so they were grainy. We decided to order dessert, which took over 20 minutes to arrive at our table.
The thing was, the restaurant was not that busy. There were several tables open. We also heard other guests around us complaining about how long their food was taking. One table actually sent back their meals twice - the first time was because it arrived cold and the second time was because their steaks were poorly seasoned.
I will say that the manager was friendly and bought our first round of drinks. He didn't seem apologetic at all though. I do feel for him, because he spoke to all of the tables around us and listened to their complaints.
Such an amazing experience! It was for our anniversary and everything was great! The food and the low lighting made for an ideal date night and the staff was attentive but not overwhelmingly so, they had the perfect balance. I would definitely recommend and will return in the future.
Went for dinner to celebrate our anniversary (we were staying the weekend in the hotel). All of the staff went above and beyond to make sure that our meal was special- from beginning to end. And our servers were very attentive to our daughter as well as to us. Food was excellent (especially dessert- which they customized with our exact anniversary written in liquid chocolate!). It is a hotel restaurant, so prices tend to be a little higher, but pretty typical compared to other similar-quality hotel eateries. If in the area again, we are highly likely to return both to the hotel and Primo. We definitely felt special our whole time there!
Service and food was excellent! Got the Spanish octopus for an appetizer and it was very good. The scallops were my entree and it was outstanding. I'm very picky with seafood and I would highly recommend this place. My husband got the smashed pork and he loved it plus they even gave us these amazing lightly battered onions that I loved. Wonderful place. Portions are perfect size and the staff was awesome! Definitely going back!
What a fabulous dining spot inside a fabulous hotel. Tucked away at the end of Starr Pass Rd next to the Tucson Mountain Park, saguaro cacti cover the hills at the J W Marriott. The restaurant has a bar where pizzas are served as well as a dining room that is elegant and a menu that will please. Prices are a bit high but in line with what you would expect in a high end resort.
From the moment we walked in, we were greeted with a smile. As we walked through the dining room, we observe the energy of the staff from the kitchen staff to the manager that was talking to guest. Our server was very knowledgeable, she went through the menu and gave us great recommendations. Food was unbelievable, it was so delicious, the flavors were succulent, one of a kind. We closed our eyes as we took our first bite, so much flavor, tenderness, over all a well balanced meal. Thank you for an unforgettable evening.
The soft-shell crab is back and it's as crispy and delicious as ever, and its accompanying salad has improved. If the Copper River salmon is still on the menu, it's truly one of the best fishes - bright orange and flavorful (I had it as tartare). There's a new wine dinner soon but we'll be out of town. The last one I attended was really good - great pairing of food and wine, and a good value at $75 (I think they might be getting a deal on the wine because the distributor/wine maker will be there, but not sure.)
We live in Tucson, but had not gone to Primo, so we decided to give it a try. This was our anniversary celebration dinner and it could not have been better. The excellent food, friendly service, and quiet atmosphere were perfect. And to our delight, a surprise complimentary, personalized dessert finished off the evening. We will return and bring friends to share the experience with us.
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