Raucous group in adjacent dining area. Too noisy to have cross table conversation. Terrible acoustics. Server misinterpreted order and delivered wrong request. Waters not replenished timely. Food OK but nothing special. No romaine Caesar salad only ‘kale’ Caesar Salad. Seriously? Slow service. Will not visit here again.
We read the parking instructions online, and thought we had followed them. However, we were accosted by an employee riding a tram who told us we could not park in a lot that was only 1/3 full. My husband followed his directions, "just around the corner", but it was about a quarter mile uphill climb among dumpsters and garbage for him to join us at the door. NO other info was given. Our guest, a disabled vet, luckily declined his invite to join my 70 yr old husband on this trek. However, all 4 of us had to make the trip after dinner through the convention hall, downstairs and through the parking garage and upstairs to outdoor parking. Our guest was clearly exhausted as he suffers from acute COPD. We were clearly not treated as welcomed guests. I plan to call management about this situation. We started with drinks in the bar area and each also ordered wine with dinner. Our server was very gracious, making suggestions. However, my dinner, sea bass was served last and came out cold. The suggested "wonderful" brussel sprouts were hard and unpalatable. The second order of sprouts were fine, but underwhelming. My husband enjoyed his venison, although he thought the portion size was small. Our guest's pork dish was described as tough and the pancetta was soaked with sauce and looked like wet paper. He did not eat it. My entrée came out warm at the 2nd try, and we were not charged or my sea bass or the brussel sprouts, but only 50 percent of the dishes were really described as good. Sorry, but we were very disappointed that we chose Primo to celebrate my birthday despite the complementary cannolis. We live in Tucson every winter and we enjoy fine dining at least weekly. But Primo will not be on our list.
We were on a special date and they sat us with all families with kids around us😡
Nice place , good experience overall.
We went for a birthday dinner and were not impressed. Friends had dined repeatedly at East Coast location and raved about the food. I ordered pasta bolognese - the pasta was overcooked, the sauce was good but not fantastic. My wife ordered pork saltimbocca (a "signature dish"), and it was okay, but not impressive. We were expecting more in the flavor department. Drinks were reasonably priced for the venue, service was nice - not overly intrusive but prompt. We will likely try again, but based solely on our friends' recommendation, not on our first experience.
Enjoyable, had a couple of hickups with the getting the meal as ordered however they made it right.
Advertised on Open Table that special for today was 25% off bottle of wine but after ordering was told that because it was a busy week no specials were being offered
Server said she would speak to Mgr but seems Mgr did not feel not feel appropriate to honor what was on Open Table
Very disappointed not only as Open Table member but also as Marriott Gold Member
Primo was an excellent dining experience. The staff was attentive and helpful and the food was amazing. They made my special occasion even more perfect.
I really enjoyed our dinner at Primo. The service was very slow (not the food, the waiter). We tried to get her attention several times but she was no where to be found. And many of the other servers just walked by when we were very obvious about needing something. The food was great but we felt it was overpriced. Being that the restaurant was in a resort away from the city, we felt the entire resort raised their prices since people couldn't easily drive to the city.