We read the parking instructions online, and thought we had followed them. However, we were accosted by an employee riding a tram who told us we could not park in a lot that was only 1/3 full. My husband followed his directions, "just around the corner", but it was about a quarter mile uphill climb among dumpsters and garbage for him to join us at the door. NO other info was given. Our guest, a disabled vet, luckily declined his invite to join my 70 yr old husband on this trek. However, all 4 of us had to make the trip after dinner through the convention hall, downstairs and through the parking garage and upstairs to outdoor parking. Our guest was clearly exhausted as he suffers from acute COPD. We were clearly not treated as welcomed guests. I plan to call management about this situation. We started with drinks in the bar area and each also ordered wine with dinner. Our server was very gracious, making suggestions. However, my dinner, sea bass was served last and came out cold. The suggested "wonderful" brussel sprouts were hard and unpalatable. The second order of sprouts were fine, but underwhelming. My husband enjoyed his venison, although he thought the portion size was small. Our guest's pork dish was described as tough and the pancetta was soaked with sauce and looked like wet paper. He did not eat it. My entrée came out warm at the 2nd try, and we were not charged or my sea bass or the brussel sprouts, but only 50 percent of the dishes were really described as good. Sorry, but we were very disappointed that we chose Primo to celebrate my birthday despite the complementary cannolis. We live in Tucson every winter and we enjoy fine dining at least weekly. But Primo will not be on our list.
We were on a special date and they sat us with all families with kids around us😡
Nice place , good experience overall.
We went for a birthday dinner and were not impressed. Friends had dined repeatedly at East Coast location and raved about the food. I ordered pasta bolognese - the pasta was overcooked, the sauce was good but not fantastic. My wife ordered pork saltimbocca (a "signature dish"), and it was okay, but not impressive. We were expecting more in the flavor department. Drinks were reasonably priced for the venue, service was nice - not overly intrusive but prompt. We will likely try again, but based solely on our friends' recommendation, not on our first experience.
Enjoyable, had a couple of hickups with the getting the meal as ordered however they made it right.
Advertised on Open Table that special for today was 25% off bottle of wine but after ordering was told that because it was a busy week no specials were being offered
Server said she would speak to Mgr but seems Mgr did not feel not feel appropriate to honor what was on Open Table
Very disappointed not only as Open Table member but also as Marriott Gold Member
Primo was an excellent dining experience. The staff was attentive and helpful and the food was amazing. They made my special occasion even more perfect.
I really enjoyed our dinner at Primo. The service was very slow (not the food, the waiter). We tried to get her attention several times but she was no where to be found. And many of the other servers just walked by when we were very obvious about needing something. The food was great but we felt it was overpriced. Being that the restaurant was in a resort away from the city, we felt the entire resort raised their prices since people couldn't easily drive to the city.
Quite a nice surprise. We were celebrating our Anniversary and choose Primo. Nothing was lacking in the experience. We were treated to some complimentary Italian sparkling wine to start. My NY Strip was a different presentation, but none the less awesome. My Lady's scallops were great as well. Sara (our server) and the rest of the staff were more than accommodating. The meal was topped off with a pair of terrific cannolis, again on the house. Great experience and we will be back.
We had a great experience. The atmosphere along was worth going. The service was excellent and the food was delicious. Very pleased!
My wife and I were staying at the JW for the NYE weekend and on our first day we decided to try Primo instead of venturing into town for dinner. We've had mixed experiences at hotel restaurants - so we came in with reasonable expectations - but we were blown away by our experience. The space is very nice - great views and a cozy inside dining room. The servers were attentive, gave great recommendations and management is present, checking in and support the staff as necessary. We had a small issue with the food and it was corrected immediately. The menu was very creative and I loved the local focus - including items from their own on-site garden. We started with the Baked Brie, I then had the salmon and my wife and the scallops with made in house pasta. She is Italian and couldn't stop raving about how good the pasta was. We finished with the Canolis - that were so good and light we came back the next night to have them again. So kudos Primo - thank you for an amazing experience and giving me faith in hotel restaurants again!
Beautiful views & outside Dining😋food was yummy & service AWESOME!
Primo is a great escape from the resort to enjoy some fine dining. The Happy hour during the week is fantastic and a great way to start the evening. Good wines (although selection could be increased) and fresh from scratch food is scrumptious.
Christmas dinner. Delicious and loved the surroundings
Very disappointed in the Thanksgiving meal. Poor presentation. Poor choice of selections. Not worth the seventy-five dollar per person. Best thing on menu was dessert.
Ate at the bar. Savannah was attentive and delightful. Food delicious.
The first course of roasted green tomatoes and arugula soup was wonderful. The second course of margherita pizza was terrible. It had no flavor and the crust was soggy. Everything else about the evening was wonderful.
Great service in a lovely atmosphere, but kitchen does not understand the concept of hot food. We returned both of our meals and they were brought back from the kitchen warmer, but not hot. I expect better from a fine dining restaurant.
We had 2 dinners in Primo. Kate was our server and we asked for her again. Very friendly and knowledgeable. Menu was diverse. Highly recommend the Papardelle with Sea Scollops. Service from all staff was on point.
Fun evening! On the patio for my husband's birthday!
Had pizza even though not on the menu, great! And for dessert the cannolis were excellent!
Very good service
Everything was great and the service was friendly and nice ! We had the specialty pizza, steak, and chicken and it was all wonderful ! Nice dinner with my family !
Parent’s Weekend. Great food
Service & food was exceptional. Will return for another time
Honestly, the service here was terrible. We had a reservation at 6:30pm but arrived at 6:15pm. We were seated by 6:20pm. At 6:40pm, we still had not even placed our drink orders. When we finally did, they came relatively quickly. It took 45 minutes to receive our dinner after ordering. The food was good; however, the scallops were not cleaned before cooking so they were grainy. We decided to order dessert, which took over 20 minutes to arrive at our table.
The thing was, the restaurant was not that busy. There were several tables open. We also heard other guests around us complaining about how long their food was taking. One table actually sent back their meals twice - the first time was because it arrived cold and the second time was because their steaks were poorly seasoned.
I will say that the manager was friendly and bought our first round of drinks. He didn't seem apologetic at all though. I do feel for him, because he spoke to all of the tables around us and listened to their complaints.
Such an amazing experience! It was for our anniversary and everything was great! The food and the low lighting made for an ideal date night and the staff was attentive but not overwhelmingly so, they had the perfect balance. I would definitely recommend and will return in the future.
This is one of our go-to places for special family occasions and for simply catching up with friends. The setting is beautiful and it is complemented with great service and wonderful food.
We will keep coming back.
If the halibut with preserved lemon beurre blanc is on the menu, don't pass it by--the sauce was terrific! One if the best fish dishes I've ever had. The new pizza guy is pretty good, too.
Went for dinner to celebrate our anniversary (we were staying the weekend in the hotel). All of the staff went above and beyond to make sure that our meal was special- from beginning to end. And our servers were very attentive to our daughter as well as to us. Food was excellent (especially dessert- which they customized with our exact anniversary written in liquid chocolate!). It is a hotel restaurant, so prices tend to be a little higher, but pretty typical compared to other similar-quality hotel eateries. If in the area again, we are highly likely to return both to the hotel and Primo. We definitely felt special our whole time there!