Primo at the JW Marriott Starr Pass Resort & Spa

4.4
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772 Reviews
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$31 to $50
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Italian
Local. Fresh. Modern.

Primo restaurant offers a fun and casual environment with a menu featuring fresh, locally sourced and organic cuisine made in our 100% scratch kitchen. It’s the perfect place for families to business diners. Experience what’s new at Primo with our inventive and robust Italian cuisine influenced by Mediterranean, French and Spanish flavors.

Executive Chef Melissa Kelly is the 2013 James Beard Foundation Awards winner of the American Express Best Chef, Northeast Award. Chef Kelly was named one of the upcoming chefs of the 90's by Food & Wine magazine, Nation's Restaurant News, Bon Appetit, Gourmet, Chocolatier, The New York Times, The Boston Globe, Travel and Leisure, Conde Nast Traveler, Town & Country, and New York Magazine, among others, have all recognized her culinary talents. Her restaurant was listed as one of the "20 Most Important Restaurants in America" by Bon Appetit Magazine in 2013.
What 772 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.3
food
4.6
service
4.2
ambience
3.9
value
Noise · Moderate
76% of people would recommend it to a friend
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vipDBDJR64
Pittsburgh
105 reviews
Dined on March 13, 2020
Overall4food4service4ambience3

The food and menu options were very good and well executed. Service was attentive. Always eat here while at the resort.

OT
OpenTable Diner
Tucson
1 review
Dined on March 6, 2020
Overall4food5service5ambience4

Really lovely restaurant, service and delicious food and wine!

CG
CherylG
San Francisco
2 reviews
Dined on March 5, 2020
Overall5food5service5ambience4

The Marriott Starr Pass Resort is expansive and lovely. The view from Primo is wonderful. The service we received was exceptional. We enjoyed wine flights which made the experience better. The food was outstanding. Would definitely recommend Primo. It was a wonderful dining experience.

J
vipJohn2
St. Louis
59 reviews
Dined on February 29, 2020
Overall5food5service5ambience5

Primo is a fabulous restaurant! It is located in the J.W. Marriott, need I say more? Cindy did an excellent job as our server. She answered all of our questions and was warm and friendly! The food was out of this world delicious! We highly recommend Primo.

KM
vipKlausM
San Francisco
7 reviews
Dined on February 27, 2020
Overall4food3service5ambience2

Noise level was very high. Food was fair but pricy. Waitress was very helpful and courteous

L
vipLuvgoodfood
Denver
15 reviews
Dined on February 22, 2020
Overall3food3service4ambience4

The food quality was good; the brussel sprout recipe was outstanding. I would suggest the nuts be served course ground. We had reservations at 5:30 but arrived to an empty reception area with three other couples waiting. That can be improved I'm sure. The table was not set or cleaned from the prior folks. That was clunky. I believe the receptionist felt pressure to get us sat down, but it would have been better to wait the 2-3 minutes to clean up. The busser did a very good job of being light hearted and wonderfully helpful while we got through that uncomfortable period. All in all, I'd recommend with caveats.

SB
StephanieB
Tucson
2 reviews
Dined on February 15, 2020
Overall5food5service5ambience5

We see the same hostess and servers. That is awesome. Our server was attentive and paid attention. She went out of her way to make us happy and enjoy our experience.

M
Mglawe
Phoenix
6 reviews
Dined on February 1, 2020
Overall5food5service5ambience5

The food was excellent and service by Kirby outstanding! The cannelloni is a must!

V
vipVandra
Tucson
238 reviews
Dined on January 30, 2020
Overall5food5service5ambience5

Fabulous experience!

G
Geno2
Tucson
20 reviews
Dined on January 17, 2020
Overall4food4service4ambience3

Food choices and preparation were very good. Desserts were very special. Wine and mixed drink prices were high.

RG
RayG
San Antonio
1 review
Dined on January 16, 2020
Overall5food4service5ambience4

Food was very good and portions generous. Music was kind of loud and not appropriate for the atmosphere. Music should be soft and skip the pop music scene. The waitress was outstanding. Her name was either Veronica or Valerie. The music was so loud I could not make out what she said, but she could not have done a better job.

p
patrickm
Phoenix
5 reviews
Dined on January 3, 2020
Overall5food5service5ambience5

The service was outstanding and I have never has food as favorable as I had at JW Marriott Starr Pass. Everything was presented perfectly and all the dishes were prepared to perfection.

MV
MichelleV
1 review
Dined on December 31, 2019
Overall5food5service5ambience4

Really good dinner! Spent New Years Eve with my family and everyone enjoyed their dinner.

ED
EricD
London
1 review
Dined on December 28, 2019
Overall5food5service5ambience5

Through my business travel, I have the opportunity to dine at some fine restaurants. Rarely do I find order three dishes that are all creative, unique and delicious. Superb.

WK
WilliamK
Phoenix
3 reviews
Dined on December 28, 2019
Overall5food5service5ambience5

Food was so good we cleaned our plates. I had the gnocchi, wife had the venison. If we went back on a Friday we might try the steak special for the spectacle of the thing. Dessert was even better than the dinner with chocolate cake and caramel gelato + cinnamon donuts.

Cyndi was attentive and kept us taken care of.

JK
JordanK
New York Area
1 review
Dined on December 25, 2019
Overall2food2service2ambience3

Christmas dinner. Two of six meals inedible and no server came back entire meal to check if everything was ok. By the time they came back it was too late to replace as everyone else had eaten. Restaurant was half full. Removed items from bill, too little too late.

OT
OpenTable Diner
1 review
Dined on December 25, 2019
Overall5food5service5ambience5

Absolutely lovely Christmas dinner this year! Food was outstanding...so was the service!

TR
TomR
San Francisco
6 reviews
Dined on December 25, 2019
Overall5food5service5ambience5

Terrific, knowledgeable, and pleasant service by Cyndi. Diver scallops with pappardelle and pork saltimbocca were both excellent dishes. Loved the 25% off wine bottles on Wednesday evening dinner. House made bread was warm and tasty. Gelato was delicious. All and all, a perfect Christmas dinner at one of our favorite restaurants. Also have enjoyed the happy hour many times before — excellent value.

MA
vipMARK
Phoenix
25 reviews
Dined on December 24, 2019
Overall5food5service5ambience5

Great food and wine. The staff is the best. Thanks Kirbi

OT
vipOpenTable Diner
Phoenix
317 reviews
Dined on December 6, 2019
Overall5food5service5ambience5

Friday is surf n turf night, and my husband ordered it without the turf: crab cakes with asparagus and potatoes au gratin, and they were delicious. I had the butterfish, and it was cooked perfectly - just until done, not overcooked. The veggies and johnnycake that come with it were terrific, especially the johnnycake. I highly recommend them if they're still on the menu.

JH
JonH
1 review
Dined on December 6, 2019
Overall5food5service5ambience5

A dining experience complete with superb staff seeking to make you the center of attention permitting one to be fully immersed in some of the finest and freshest food in TUCSON! Highly recommended!

OT
OpenTable Diner
Tucson
2 reviews
Dined on November 29, 2019
Overall5food5service5ambience4

Great dining experience. The service from Jessica was amazing. The Chicken Gnocchi and King Salmon dishes were professionally prepared and well presented. Delicious!

VR
VRJB
Phoenix
2 reviews
Dined on November 28, 2019
Overall3food2service4ambience1

My review is for their Thanksgiving dinner. The meal was average not what one would expect for 75.00 per plate. The service was good. We sat in a corner table by windows and it was very cold; however, I imagine if we would have asked they would have relocated us. In defense of the Primo -- I've never had a good Thanksgiving meal at a restaurant, we should have known better. The Primo may be wonderful with their normal menu.

RH
RobertH
1 review
Dined on November 23, 2019
Overall5food5service5ambience5

Loved the atmosphere, service and food was amazing!

OT
OpenTable Diner
Phoenix
3 reviews
Dined on November 23, 2019
Overall2food3service5ambience3

Well when we checked out the area, we saw the sign at the restaurant that said Valet and we were thrilled. When we showed up guess it was team busses, police and we were told we could not park in the self park area. So, I walked into restaurant and husband went to get valet at front door to park. It was a zoo, lots of cars, people getting their cars, leaving their cars. The restaurant was nice but the menu was not really to our liking (husband had coffee rubbed venison which was ok, I had pasta with pork & beef and sauce and it did not have much taste). The bread was good, wine good, the best part of the meal - the cannoli and coffee. Doesn't say much for a restaurant when that is the best part. Retrieving our car was also a zoo. The staff at valet was very nice and very overworked that night.

GT
GaryT
San Francisco
1 review
Dined on November 22, 2019
Overall1food2service2ambience1

The only thing Primo about Primo were the prices. We paid $60.00 for the Surf & Turf special served on a table with formica top--no tablecloth, not even a place mat. When a dinner companion asked for salt and pepper, he was brought two pieces of paper, salt on one, pepper on the other, no shakers available apparently. The Surf & Turf special was over-cooked, both the steak (ordered med rare) and the lobster (rubbery). One dinner companion had the pork saltimbocca which she rated as good. Another companion had salmon which she rated as good but she received two asparagus spears. Service was adequate but the waitress was very busy so only passed by occasionally. Restaurant was very noisy initially but became OK as the crowd thinned out. I've experienced better restaurants in a Holiday Inn. Given the prices, I would expect white tablecloths and salt and pepper shakers, accompanied by a pianist.

B
Bella
Phoenix
4 reviews
Dined on November 14, 2019
Overall5food5service5ambience4

Absolutely delicious dinner. Best Brussels sprouts (dude dish) we have ever had. Unique recipe w bacon and pepitas.
The service was impeccable and as we were celebrating a birthday we received a complimentary dessert complete w candle and Happy Birthday written in chocolate on the plate.
My only negative comment would be the lighting level on the outdoor patio is a little too bright. An easy fix.
Would definitely recommending will go back!

s
vipstw8ca
Minneapolis
8 reviews
Dined on October 25, 2019
Overall5food4service5ambience5

Father son dinner

C
Chipshot
Phoenix
11 reviews
Dined on October 24, 2019
Overall3food2service5ambience4

Good service, good menu, good wine list, food was just not good. We had to ask for salt and pepper, even that couldn’t help. Spaghetti and meatballs had no taste. New York strip was overcooked.

MC
MichaelC
Phoenix
3 reviews
Dined on October 24, 2019
Overall5food5service5ambience5

As always the food and staff are top notch! Cindy and Vanessa took amazing care of us and made our son's birthday unforgettable! Thank you!

DR
DavidR
1 review
Dined on October 24, 2019
Overall5food5service5ambience4

Always a pleasure to eat here. Very creative menu with more than the standard fare! Excellent and friendly service that does its best to make you comfortable and happy. No pressure.

E
Enriqueo
1 review
Dined on October 19, 2019
Overall4food4service4ambience5

Love the food and also love the dessert delicious.

L
vipLadiesnightout
Los Angeles
31 reviews
Dined on October 18, 2019
Overall3food3service3ambience1

Food was adequate, nothing special. Cocktail came out after the frozen Caesar salad. Staff was very nice and attentive, food and timing poor.

WF
WayneF
1 review
Dined on October 11, 2019
Overall4food3service5ambience4

The service was great but they are doing work on the building and scaffolding covers the view from the restaurant.
There were six diners and some meals were good but others were just average. The salmon was good but the serving did not justify the cost. The scallops were good but too salty. The chicken was dry but flavorful. They pork meal was good but very rich tasting. The meals did not justify the cost.

e
erict
San Antonio
8 reviews
Dined on September 21, 2019
Overall4food4service5ambience5

Really good service, meals were very good from a limited menu

s
vipsembunda
Dallas
52 reviews
Dined on September 21, 2019
Overall5food5service5ambience5

Our server Cindy was one of the best we have ever had, in any restaurant. Excellent service makes great food even better. The coffee rubbed venison was spectacular.

DT
DeborahT
E. Tennessee
2 reviews
Dined on September 19, 2019
Overall5food5service5ambience5

Our party had the filet mignon. It was cooked to perfection and very flavorful. The service was outstanding.

AS
AlanS
1 review
Dined on September 19, 2019
Overall5food5service5ambience5

Staff was very attentive, very knowledgeable about entrees. We both had spaghetti and meatball special was GREAT.

PL
vipPhoenixLu
Phoenix
26 reviews
Dined on September 14, 2019
Overall5food5service5ambience2

Hubby and I enjoyed our 5th Anniversary originally disappointed by the construction painting that hid our anticipated views however the staff more than made up for it with champagne and a special cannoli desert where the view was the last thing from our mind! It was an extraordinary dinner of salmon and lamb chops and the service unparalleled! Thank you Primo!

f
franceso
1 review
Dined on August 23, 2019
Overall2food1service2ambience2

this was our second time dining at Primo and both experiences were bad, first time they said they burned our steak Tomahawk so therefore it took for ever to get our dinner, second time it just took too long to get our food and plus it was cold, so definitely not fun at all, we noticed that other people were also asking about their food =( in my opinion staff has lack of experience all the way around.

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Primo at the JW Marriott Starr Pass Resort & Spa is rated 4.4 stars by 772 OpenTable diners.

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