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Primo at the JW Marriott Starr Pass Resort & Spa

4.4
4.4
767 Reviews
$31 to $50
Italian
Please note: Primo will be open August 11th-13th and August 18th-20th only this month. We apologize for this inconvenience and thank you in advance for your understanding. We look forward to seeing you when we reopen on Thursday, September 1st, 2022.

Local. Fresh. Modern.

Primo restaurant offers a fun and casual environment with a menu featuring fresh, locally sourced and organic cuisine made in our 100% scratch kitchen. Executive Chef Melissa Kelly is the 2013 James Beard Foundation Awards winner of the American Express Best Chef, Northeast Award. Chef Kelly was named one of the upcoming chefs of the 90's by Food & Wine magazine, Nation's Restaurant News, Bon Appetit, Gourmet, Chocolatier, The New York Times, The Boston Globe, Travel and Leisure, Conde Nast Traveler, Town & Country, and New York Magazine, among others, have all recognized her culinary talents. Her restaurant was listed as one of the "20 Most Important Restaurants in America" by Bon Appetit Magazine in 2013.

Make a reservation

2 people

7:00 PM


Booked 8 times today

Additional information

  • Dining style

    Casual Elegant

  • Cuisines

    Italian, Mediterranean, European

  • Hours of operation

    Happy Hour: Daily 5:00pm - 6:00 pm Dinner: Tuesday - Saturday 5:00pm - 9:00pm CLOSED Sundays & Mondays

  • Phone number

    (520) 791-6071

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Executive chef

    Melissa Kelly

  • Catering

    We cater specialty, high-end parties.

  • Private party facilities

    Make your dining experience, a private one.

  • Private party contact

    Debbie Feehs: (520) 791-6051

  • Neighborhood

    Downtown Tucson

  • Cross street

    Players Club Drive

  • Parking details

    Primo now has a private complimentary parking lot, steps from the restaurant. Proceed past the hotels main entrance, it's on your right hand side. The Host will validate parking.

  • Additional

    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, View, Wheelchair Access, Wine

What 767 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.4
4.4 based on recent ratings
  • 4.3Food
  • 4.4Service
  • 4.4Ambience
  • 3.9Value

NoiseModerate

Loved For

  • Tucson

    Healthy

  • Tucson

    Notable Wine List

  • Tucson

    Special Occasion

  • Tucson

    Healthy

  • Tucson

    Notable Wine List

  • Tucson

    Special Occasion

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  1. OT

    OpenTable Diner

    Central Coast

    2 reviews

    5.0

    2 reviews

    Dined 3 days ago

    overall5food5service5ambience5
    Great experience-food and drinks were exceptional.
  2. OT

    OpenTable Diner

    Phoenix

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food2service4ambience2
    I understand the restuarant is closing. I had the New York Strip, it was over cooked and fatty along the side, $41.00. My husband had the rack of lamb and the chops were fatty, $38.00. Was disappointing. Our server Sarah was very nice. The coffee was weak and deserts were average. Was hoping it was going to be a nice dining experience. Could gave saved our $150.00 🙁
  3. g

    georgeb

    Richmond

    2 reviews

    4.0

    2 reviews

    Dined 6 days ago

    overall4food4service4ambience3
    Food was ok! Service was not bad, too loud for a intimate dinner.
  4. D

    Darel

    Chicago

    37 reviews

    vip
    3.0

    37 reviews

    Dined 7 days ago

    overall3food4service4ambience2
    Mixed observations here. This restaurant was not up to the usual JW brand in my experience. The resort is in a fabulous area, so beautiful. The restaurant is sort of closed off with limited views (from where we were next to a window), and the ambience more like Denny's than a fine restaurant. I ordered Chilean Sea Bass, which I have frequently, what I received was a tasty dish, but it was not sea bass... maybe halibut or ???). I ordered a double espresso, and what I got was a half or a full size cup with regular coffee (good coffee, but not espresso). Some fairly serious issues to correct in my opinion.
  5. OT

    OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on August 7, 2022

    overall5food5service5ambience5
    Great experience. I have food allergies and the restaurant was able to accommodate these and let me know each step to make sure it was what I could eat.
  6. OT

    OpenTable Diner

    Seattle

    2 reviews

    3.0

    2 reviews

    Dined on July 31, 2022

    overall3food3service2ambience4
    We made a reservation through Open Table prior to our stay at the hotel. We arrived a few minutes before and took our seat right at our reservation time. We sat for about 10-minutes before we were greeted by one of the staff who brought water. 10-minutes after that, our server came and greeted us. At that point, we had been sitting for 20-minutes. The server was nice - provided background info on Primo (garden outside, scratch kitchen). He seemed a bit surprised we were ready to order. I asked if they still served the gnocchi, because it was on their menu that was on their website - but not on the menu we received when we sat down. The gnocchi was a reason we decided to come to this restaurant. He said, “no, the gnocchi is not on the menu.” (Maybe keep your website updated or keep items on hand to honor a guest’s request if it comes up? This is a major Arizona resort.) Before our server walked away, he told us he would “get some bread to your table right away!” About 10-minutes later, the bread came. He did show up a few minutes after that with a complimentary plate of fig bites - 3 of them - one for each person in our party. These were ok. Refreshing but probably better as a dessert item. To be honest, the meal was not that great. The pasta lacked flavor. I wanted to ask for salt but figured it would take awhile to get to the table and I’d be done eating by the time it arrived. My sister ordered the lobster and said, “it didn’t blow me away.” (For resort dining, we were hoping to be blown away.) My mom had the pizza and said it was “good but not great.” Overall - our server was nice, but service was slow. Possibly a result of short staffing, so we didn’t complain. The meal was the real downer - just not a great meal considering we spent over $100 on just the entrees alone. Next time, we’ll go somewhere else.
  7. OT

    OpenTable Diner

    Phoenix

    3 reviews

    5.0

    3 reviews

    Dined on July 31, 2022

    overall5food5service5ambience5
    Another great night. Thanks Blake and crew.
  8. OT

    OpenTable Diner

    Phoenix

    3 reviews

    5.0

    3 reviews

    Dined on July 30, 2022

    overall5food5service5ambience3
    Great waiter. Noisy kids unfortunately next table over
  9. TB

    TimB

    Phoenix

    4 reviews

    5.0

    4 reviews

    Dined on July 24, 2022

    overall5food5service5ambience5
    A great experience from start to finish. Outstanding service matched by a delicious meal. Great flavors!
  10. OT

    OpenTable Diner

    Tucson

    2 reviews

    vip
    5.0

    2 reviews

    Dined on July 24, 2022

    overall5food5service5ambience5
    Just delicious.
  11. H

    Haardrock1141

    Phoenix

    175 reviews

    vip
    4.0

    175 reviews

    Dined on July 16, 2022

    overall4food4service5ambience5
    One of the best restaurants in Tucson. Excellent service and a variety of menu options.
  12. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on July 10, 2022

    overall5food5service5ambience5
    Husband’s birthday
  13. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on July 10, 2022

    overall3food3service2ambience4
    Service was very slow and food was subpar for the price.
  14. KP

    KarlaP

    Sonora

    3 reviews

    5.0

    3 reviews

    Dined on July 9, 2022

    overall5food5service5ambience5
    Was our first time and its really good and great service!
  15. JM

    JimM

    1 review

    5.0

    1 review

    Dined on July 3, 2022

    overall5food5service5ambience5
    The Saltimbocca was excellent - best I have ever had. Also really good was the charred ocotopus and bruschetta (enjoyed the brie, fig, arugula and also the pesto, prosciutto, peppadew). Melissa Kelly must be there over 10 years now and has never disappointed us!
  16. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on July 1, 2022

    overall3food3service3ambience3
    Good pizza, ok app, charged regular prices although I sat at bar and it was happy hour
  17. DN

    DonNy

    Phoenix

    2 reviews

    2.0

    2 reviews

    Dined on June 25, 2022

    overall2food1service5ambience5
    Although the service was great and the ambiance lovely, the food was tasteless. We had sea bass and it didn’t have any flavor. Also, the calamari breading appetizer was soggy and also didn’t have any taste. Perhaps we just ordered the wrong items or the chef was having an off night.
  18. NN

    NeighborhoodNancy

    San Francisco

    7 reviews

    5.0

    7 reviews

    Dined on June 24, 2022

    overall5food5service5ambience5
    Feed was delicious and the wait staff very attentive! Thank you Andrew!
  19. AR

    AnitaR

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5
    Fantastic! Party of 4 dining, and each of us were blown away. Absolutely delicious meals. I’d love to return again soon.
  20. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food4service5ambience4
    Friendly greeting throughout the restaurant. Lots of smiles and hellos. Loved the happy birthday dessert plate.
  21. JI

    JILLY

    Baltimore

    11 reviews

    vip
    5.0

    11 reviews

    Dined on June 18, 2022

    overall5food5service4ambience4
    We really enjoyed this restaurant. Food was delicious and priced great. Staff friendly and welcoming, but not too attentive to refills and bread. The taste of food made up for that. Still recommend it.
  22. SC

    StephC

    Tucson

    4 reviews

    5.0

    4 reviews

    Dined on June 18, 2022

    overall5food5service5ambience5
    This is our favorite place in town to go to celebrate. Excellent menu and exceptional service from Vanessa and Sarah every time
  23. D

    Deville

    Tucson

    4 reviews

    4.0

    4 reviews

    Dined on June 12, 2022

    overall4food4service4ambience4
    It was a joyful time…Food was good
  24. DL

    DebraL

    Philadelphia

    18 reviews

    vip
    5.0

    18 reviews

    Dined on June 11, 2022

    overall5food5service5ambience5
    This is our third PRIMO experience having been to both the Maine and Florida restaurants, we’ve rounded it out here in Tucson. Melissa Kelly does not ever disappoint! The food is deliciously fresh and thoughtfully prepared. Our service was impeccable. Our waiter, Blake, reminded us that dining is a two way experience. He was engaging, conversational and made our experience that much more enjoyable. This is a must if you are on Tucson or anywhere near the other location s!
  25. OT

    OpenTable Diner

    El Paso

    6 reviews

    5.0

    6 reviews

    Dined on May 29, 2022

    overall5food5service5ambience5
    Food and wine was excellent. Service was wonderful! Highly recommend
  26. DK

    DarrylK

    1 review

    5.0

    1 review

    Dined on May 28, 2022

    overall5food5service5ambience4
    The staff was very friendly and professional. The food was very good and the dining atmosphere was nice.
  27. OT

    OpenTable Diner

    Tucson

    1 review

    5.0

    1 review

    Dined on May 22, 2022

    overall5food5service5ambience5
    Hosted a dinner for over 24 people. The staff were amazing and attentive. Food was delicious. It was a perfect evening. Highly recommend.
  28. OT

    OpenTable Diner

    Tucson

    1 review

    5.0

    1 review

    Dined on May 21, 2022

    overall5food5service5ambience5
    The food and service were both 5 Star!!!
  29. L

    Lexi

    1 review

    3.0

    1 review

    Dined on May 21, 2022

    overall3food3service2ambience5
    Waited very long for food. Service was minimal. Our server didn't check on us very often. We didnt feel like a priority.
  30. OT

    OpenTable Diner

    New York Area

    2 reviews

    3.0

    2 reviews

    Dined on May 20, 2022

    overall3food3service3ambience4
    Outside dining area makes for a romantic evening. The airbase nearby can become an annoyance with nightly flight missions. Food was good but felt the menu was limited in selection. Could be their farm to table mission. Overall a nice place.
  31. DF

    DominickF

    Tucson

    17 reviews

    vip
    1.0

    17 reviews

    Dined on May 14, 2022

    overall1food1service1ambience1
    Good was terrible especially for the price. As an Italian restaurant they should know how to make an antipasto. After that we didn’t dare stay for dinner. Will never go back again.
  32. GD

    GeethmiD

    Tucson

    3 reviews

    5.0

    3 reviews

    Dined on May 13, 2022

    overall5food5service5ambience5
    Perfect place for a birthday, date night. Spectacular view from the patio and food delicious. Not a bit disappointed for the price we paid.
  33. MA

    MatthewA

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food3service1ambience2
    Service very slow. Food was good but when you wait over 30 minutes for drinks it takes away from experience
  34. DA

    DANIELH

    New York Area

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food3service5ambience5
    Food was ok Nothing special Garlic potatoes way too liquidy
  35. r

    roja54

    1 review

    5.0

    1 review

    Dined on April 30, 2022

    overall5food5service5ambience5
    This restaurant has great food, great service and the view from the outdoor patio is breathtaking. Definitely a beautiful spot for a romantic evening.
  36. CJ

    CharlieJ

    Detroit

    109 reviews

    vip
    5.0

    109 reviews

    Dined on April 24, 2022

    overall5food5service5ambience5
    Food, service and ambiance were all outstanding. Overall a really 1st class dining experience.
  37. b

    boingo

    Phoenix

    24 reviews

    vip
    3.0

    24 reviews

    Dined on April 23, 2022

    overall3food4service3ambience3
    The food was excellent, but the service wasn't up to fine dining levels and the room decor and setup feel very dated.
  38. DA

    DocA

    Washington DC

    5 reviews

    5.0

    5 reviews

    Dined on April 23, 2022

    overall5food5service5ambience5
    Great food and the staff is awesome. Everything that everyone ordered was spectacular and everything came out at the same time. Great experience!
  39. OT

    OpenTable Diner

    Phoenix

    9 reviews

    vip
    5.0

    9 reviews

    Dined on April 11, 2022

    overall5food5service5ambience5
    It was a nice date night while staying at the resort. Everything was great! No complaints!
  40. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 10, 2022

    overall5food5service5ambience4
    Anniversary

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Contactless payment available
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Primo at the JW Marriott Starr Pass Resort & Spa is rated 4.4 stars by 767 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 8 times today
Google Map for Primo at the JW Marriott Starr Pass Resort & Spa

3800 W. Starr Pass Boulevard, Tucson, AZ 85745

Additional information

  • Cross street

    Players Club Drive

  • Neighborhood

    Downtown Tucson

  • Hours of operation

    Happy Hour: Daily 5:00pm - 6:00 pm Dinner: Tuesday - Saturday 5:00pm - 9:00pm CLOSED Sundays & Mondays

  • Cuisines

    Italian, Mediterranean, European

  • Dining style

    Casual Elegant

  • Dress code

    Casual Dress

  • Parking details

    Primo now has a private complimentary parking lot, steps from the restaurant. Proceed past the hotels main entrance, it's on your right hand side. The Host will validate parking.

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Executive chef

    Melissa Kelly

  • Additional

    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, View, Wheelchair Access, Wine

  • Phone number

    (520) 791-6071

  • Catering

    We cater specialty, high-end parties.

  • Private party facilities

    Make your dining experience, a private one.

  • Private party contact

    Debbie Feehs: (520) 791-6051

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