Primo at the JW Marriott Starr Pass Resort & Spa

4.4
710 reviews
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$31 to $50
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Italian
Local. Fresh. Modern.

Primo restaurant offers a fun and casual environment with a menu featuring fresh, locally sourced and organic cuisine made in our 100% scratch kitchen. It’s the perfect place for families to business diners. Experience what’s new at Primo with our inventive and robust Italian cuisine influenced by Mediterranean, French and Spanish flavors.

Executive Chef Melissa Kelly is the 2013 James Beard Foundation Awards winner of the American Express Best Chef, Northeast Award. Chef Kelly was named one of the upcoming chefs of the 90's by Food & Wine magazine, Nation's Restaurant News, Bon Appetit, Gourmet, Chocolatier, The New York Times, The Boston Globe, Travel and Leisure, Conde Nast Traveler, Town & Country, and New York Magazine, among others, have all recognized her culinary talents. Her restaurant was listed as one of the "20 Most Important Restaurants in America" by Bon Appetit Magazine in 2013.
What 710 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.4
food
4.6
service
4.4
ambience
3.9
value
Noise · Quiet
90% of people would recommend it to a friend
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d
Phoenix
2 reviews
Dined 3 days ago
Overall 3food 3service 5ambience 2

The wait staff was always friendly and attentive. For the price I was expecting the food to be out of this world. I found to be way overpriced for the quality. I had a dish that included a lobster claw. For the price I expected a large lobster claw. I was very disappointed in the tiny size of the lobster claw. The chorizo in the dish was extremely hard and difficult to cut. We asked for patio seating. Again, being JW Marriott I expected a beautifully landscaped patio with a beautiful view of some kind. It felt more like a a back porch. Lots of work needs to be done to improve the patio dining experience. Lots more needs to be done to bring the cost of food in line with the quality of the food.

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BW
San Francisco
1 review
Dined on April 10, 2019
Overall 5food 5service 5ambience 5

Great service and food. Could have a better drink menu.

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MM
Dallas
10 reviews
Dined on April 6, 2019
Overall 1food 1service 4ambience 1

I ordered the Coffee Rubbed Venison and my wife orders the Tagliatelle Bolognese. The rub on the Venison was over spiced with pepper. After my first bite the pepper was so over powering I needed several glasses of water. My wife’s pasta was grossly under cooked and in 4 large sections.

Although the Manager was kind and explained his thoughts as to why these dishes were prepared like this. I unfortunately being a SVP of Ops for a major food company I love to sit with a view of the kitchen. I did not witness the Manager that was expediting taste one dish leaving the kitchen. Just a thought...

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J
Denver
24 reviews
Dined on April 5, 2019
Overall 4food 4service 5ambience 4

Overall we had a very good experience. The service from the bartender to the front of the house to our excellent waiter was commendable. The atmosphere is fairly inviting for such a spacious restaurant and bar within a very large resort. We dined inside.
The brie appetizer was much, much better than I expected. My entree was the pork saltimbocca, which was enthusiastically recommended by our excellent waiter when I couldn't make up my mind, and the dish was clearly a well-executed and -conceived one. The potatoes were a little too creamy but the gravy and pork were superb. My wife ordered a pasta dish which was to have some green chile flavor but instead featured an enthusiastic, really enthusiastic helping of garlic. This served to fend off all vampires in North America. You need not worry. An amazing cannoli dessert was offered in lieu of her not feeling like trying the entree again, and it was absolutely delicious. The entree was removed from the bill.
Only a specific issue marred our experience but the service and remainder of the food and drinks more than made up for it. Recommended.

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c
Minneapolis
3 reviews
Dined on April 4, 2019
Overall 5food 5service 5ambience 5

A truly enjoyable experience! The food, service and ambiance was first rate.

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s
Chicago
28 reviews
Dined on March 27, 2019
Overall 5food 5service 5ambience 5

Primo never disappoints! The food, service, and ambiance are consistently excellent. I particularly appreciate the integration of fresh ingredients (grown on location) and the culinary creativity of the chefs.

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l
Chicago
25 reviews
Dined on March 23, 2019
Overall 2food 3service 3ambience 2

Great tasty entrees. Low quality dining room. Covering the plastic wood table tops at a minimum would help. Never order from a wine list stacked with $300-700 bottles. Overall disappointed

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JZ
1 review
Dined on March 19, 2019
Overall 5food 5service 5ambience 5

Hostess, servers, food, ambiance overall was excellent! You can't beat perfection! ⭐️⭐️⭐️⭐️⭐️

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TL
Phoenix
25 reviews
Dined on March 15, 2019
Overall 4food 4service 5ambience 4

Staff was great, food was fair.... I would recommend only if staying there..

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SG
Toronto
1 review
Dined on March 15, 2019
Overall 5food 5service 5ambience 4

Nice to include the happy hour before dinner. Staff allots plenty of time for you to enjoy the bar nibbles and cheaper drinks area before seating you in dining room when YOU are ready. The lamb chops were generous and delicious. The cannoli was a wonderful dessert.

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DB
Pittsburgh
81 reviews
Dined on March 14, 2019
Overall 4food 5service 5ambience 3

Despite rude, loud and otherwise obnoxious diners in the restaurant, the staff, particularly our server, did a great job.

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OT
Phoenix
2 reviews
Dined on March 14, 2019
Overall 3food 3service 3ambience 4

Service was pretty good, was nice that it was kid friendly. The seafood app was really good, but the main courses had some issues. The lamb was tender but over cooked and the rub had no flavor besides char. Lobster risotto was ok, but nothing special.

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GC
Caribbean
14 reviews
Dined on March 12, 2019
Overall 3food 2service 4ambience 4

Food was ok. We expected better. The duck was expensive, underdone and stringy-chewy. On balance after four dishes it was ok, but really only for business reasons would we go there again.

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HH
Kansas City
8 reviews
Dined on March 9, 2019
Overall 4food 4service 4ambience 3

I ordered salmon my husband has the ribeye special. Both were tasty but ribeye was lukewarm when served we let the chef know

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KL
Cincinnati
2 reviews
Dined on March 7, 2019
Overall 4food 4service 4ambience 4

Great ambiance and wonderful entrees with a different twist on presentation. Loved the duck and chicken marsala was bone in 1/4 chicken.
Only disappointment was the spaghetti special. The portion size of the pasta was so small we felt it might have been mis-plated.

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K
Indiana
13 reviews
Dined on March 6, 2019
Overall 5food 5service 5ambience 5

We had a wonderful meal at Primo! The wait staff was great. It was an all around beautiful evening.

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n
Tucson
2 reviews
Dined on March 5, 2019
Overall 5food 5service 5ambience 3

Great food and service!

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J
1 review
Dined on March 2, 2019
Overall 5food 5service 5ambience 5

Second Experience at Primo. Amazing food and outstanding service. From the detail, freshness and taste of the food to the romantic setting , just an all around wonderful experience. Cant wait to get back soon.

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F
Las Vegas
24 reviews
Dined on February 23, 2019
Overall 5food 4service 5ambience 5

This was our second visit. Food was excellent, service very good. Beautiful restaurant & the zeppole are outstanding!

Primo at the JW Marriott Starr Pass Resort & Spa
Responded on February 27, 2019

So happy you enjoy the zeppoles. Look forward to having you back in Primo

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MM
Denver
12 reviews
Dined on February 19, 2019
Overall 5food 5service 5ambience 5

The food and service was excellent. Kudos to our waitress Katy also

Primo at the JW Marriott Starr Pass Resort & Spa
Responded on February 27, 2019

Katy will be happy to hear you enjoy your time with us. Thank You

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TR
San Francisco
5 reviews
Dined on February 15, 2019
Overall 5food 5service 5ambience 5

Wonderful foie gras appetizer. Excellent service by Jessica. Great evening.

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R
1 review
Dined on February 14, 2019
Overall 3food 5service 3ambience 2

Me and my wife went to Primo for Valentines great experience with staff good tasting food in between meals took a very long time. If you have a Lotta time on your hands that is a great place to visit if not I recommend signature Grill on the same property JW Marriott progress. Same great taste in food for a lesser price .

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JF
Phoenix
1 review
Dined on February 14, 2019
Overall 5food 4service 4ambience 5

Valentine’s Day

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H
Phoenix
101 reviews
Dined on February 14, 2019
Overall 5food 5service 5ambience 5

Just outstanding service, food, atmosphere, everything. Could not have been more pleased.

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RF
Tahoe
41 reviews
Dined on February 14, 2019
Overall 5food 5service 5ambience 5

We usually don't go out on Valentine's Day because the experience ends up a disappointment. We were visiting the Tucson area so we decided to try Primo. It is a bit of a drive to get to the resort, but worth it. The scenery is beautiful and the restaurant situated for a view of the saguaro covered hills and mountains. Our server was wonderful. We were promptly seated and women were given a rose (nice touch). The restaurant offered a 5-course Prix Fixe menu with outstanding choices. We opted for the dinner with wine pairings, which were excellent. We chose the duck, which was prepared very nicely and the way we wanted it. They didn't skimp on the dessert either. Overall a great dining experience.

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CI
Columbus
1 review
Dined on February 13, 2019
Overall 5food 5service 5ambience 4

Great service. Excellent food although the selection was very limited overall. Would eat there again.

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l
Tucson
1 review
Dined on February 8, 2019
Overall 5food 5service 5ambience 5

The food is superb and the wait staff is the fantastic. Professional, courteous and congenial. We dine here whenever we visit Tucson. I know the restaurant is named after the chef's grandfather, Primo, but it is no coincidence... this place is truly "Primo". Bravo!

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OT
New Orleans
1 review
Dined on February 6, 2019
Overall 5food 5service 5ambience 5

Ask for Jessica as your server. She’s the best!

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JD
Dallas
15 reviews
Dined on February 6, 2019
Overall 5food 5service 5ambience 5

Really enjoyed it!

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P
Phoenix
1 review
Dined on February 2, 2019
Overall 4food 3service 5ambience 5

Service was outstanding. The Fois Gras and Venison were delicious. The duck was overcooked the first time and under cooked the second time. The skin was not crispy either time. Huge disappointment. But the restaurant made it right and we did not have to pay for the duck. So I would certainly return and would recommend Primo to others. Just don't order the duck.

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TH
1 review
Dined on February 1, 2019
Overall 5food 4service 5ambience 5

Staff is wonderfully attentive. Food magnificent.

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JH
Phoenix
1 review
Dined on January 31, 2019
Overall 5food 5service 5ambience 5

Always very good. Can be on the pricey side, especially the wine list.

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EK
Washington DC
70 reviews
Dined on January 16, 2019
Overall 3food 3service 3ambience 4

The dining room is large and there was a large party of 18 nearby. We changed our table because of the noise. We shared a green salad and I found the dressing to be very bland and cucumbers tasteless. The duck ravioli and pork saltimbocca good. We did not have dessert.

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TD
Tucson
13 reviews
Dined on January 1, 2019
Overall 5food 5service 5ambience 5

Dinner was awesome - thank you Cerbi and Sarah and everyone else for taking care of us!

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OT
Memphis
5 reviews
Dined on January 1, 2019
Overall 5food 5service 5ambience 5

The food was INCREDIBLE! Our waitress went above and beyond! My guy had a tummy ache so she suggested and brought him bitters and soda! Sweet! Get the goat cheese cheesecake!!!

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OT
Austin
3 reviews
Dined on December 30, 2018
Overall 3food 2service 4ambience 4

The chicken was dry and the sea bass was burned and very dry. Very disappointed.

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JL
1 review
Dined on December 28, 2018
Overall 3food 3service 5ambience 5

The food was good but left you wanting. No one wants to pay 40$ for venison and leave hungry. The portions were too small for me. The service and wine were great however! The scene is very nice too.

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D
Milwaukee
39 reviews
Dined on December 26, 2018
Overall 5food 5service 5ambience 4

Really enjoyed our meal , our server was outstanding, knew menu well

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OT
1 review
Dined on December 25, 2018
Overall 5food 4service 5ambience 5

They did a lovely job for a nice Christmas dinner. I will say that there was not an enormous selection for food, but everything was delicious.

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CH
Orlando
9 reviews
Dined on November 27, 2018
Overall 5food 5service 5ambience 5

Wonderful foods created with unique unity and smoothness. Jessica, our primary server, was beyond pleasant. Primo comtinues to be a fav on our list. Go...

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