The food was outstanding. The service was terrible considering what I had been led to expect was the best steakhouse in town and the price point. They did recognize that they were falling down on service and tried to make it up with a complimentary creme brule and coffee. I would go back, but would base going back ever again on service.
Tony was outstanding with his service, personality and attention to detail.
Have been to Prime many times. Always consistently excellent. Tony was our server this time. He is excellent; attentive without hovering.
This was our first visit to Prime and it won’t be our last! The steak was incredible and all six meals were cooked to perfection. Duck, the manager, and Alex, our waiter, were as good as you will find.
This was by far the best restaurant we ate at while in Key West. Melt in your mouth filet, delicious lobster. They even went so far to acknowledge we were there celebrating our 30th anniversary with a menu stating it, a sparkler and dessert. I would think they were the best based off the quality of the food and staff alone. Thanks for making out last night in Key West great!!
Great place and great food. Staff always amazing and we will definitely visit again. Thanks
We have dine there many times, but it has went down hill. Steak was tough and chewy, General manager was very rude. Will not go back
Incredible service and great food! They went out of their way to ensure our anniversary dinner was incredible.
Great food. Great service! Really enjoyed our christmas dinner
Pricey, but very enjoyable. The service was outstanding