Service was great

The servers made the experience even better. Without their professionalism and humor, it would have been a good night. With them, an excellent experience. Thank you.

Food was ok.

Great Friday night spot. People watching was superb.

Amazing all around.

Superb waiter

It’s always a pleasure

Food was great, service was great

We came for my friends birthday, everything was phenomenal!!! I got the carbonara..... it was to die for !!!

Muy malo. Un desastre no vuelvo mas
El mozo parecia que nos hacia un favor en atendernos
La comida horrible
La mesa que nos dieron para 6 era para 15 personas por lo que estabamos a 2 metros uno de otros
El
Peor lugar que fui en mi vida y carisimo

Birthday celebration for my wife

First timer and better than expected. Jeffrey, the manager welcomed us and gave us first class service!

Cooked my friends steak way way undercooked not once but twice.

Both fish entrees were not good. Sea bass was like chicken. The sides were all spectacular. The ravioli was too. Bread pudding phenomenal!

We had a great dinner at prime Italian, however they constantly overbook reservations so we had to wait 45 minutes

Our waiter was great and the food was fine. Management was not doing anything to make people feel safe from covid protocols. The restaurant was packed which was fine , but when we finished eating (we ate outside) we went in to go to the bathroom. The bathroom was specifically limited to 1 person at a time. I was in the bathroom and 2 people entered the bathroom while I was in there, disregarding the sign and without a mask. I nicely asked if he could put on his mask and wait outside according to the sign. He then proceeded to threaten me and get in my face and assaulted me and followed outside into the hallway and threatened my group also. We told management and they handled the situation very poorly making us feel like we did something wrong. We have been satisfied customers (we are regular locals), we were wearing masks as required and we were observing protocols and rules on the signs set by the restaurant. The persons at fault were not even customers simply using the bathroom and there was no support by management. Management oversight , and its handling of the situation was awful. Was both embarrassing and made us feel threatened and like we did something wrong. I am going to have a hard time recommending and can’t help but share our story. I am frankly surprised management made no attempt to contact me from my reservation and/or make any kind of effort to make us feel like valued customers. Shameful experience. If management cares they should contact me further and I’d be happy to explain if you are seeking to find ways to improve.

The service could have been better. More attentiveness would be nice too. For such a fine restaurant I thought they would have known how to make an old fashion the right way but that was a complete fail. It wasn’t the best experience but neither the worst.

OVERBOOKED AND RESERVATION TIME NOT HONORED
We had an 8pm reservation for outside. When we arrived the hostess said they were still seating the 730 reservations and they would be 30 minutes late.
They didn’t offer apologies or drinks or appetizers.
Others were waiting inside and outside as well, photo inc.
After 45 minutes and absolutely no possibility of outside seating we took the last table left inside.

Worst service we ever experienced. Sat for an hour without being acknowledged. Forgot to give us napkins or silverware and we sat waiting for them while our food went cold. The waiter changed 3 times during our meal. Two of the three were extremely rude and condescending. The food was just okay. Not comparable to the price. We will not return

Everything we had at Prime was absolutely to die for!!! The cheesy garlic bread that started the meal, the filet mignon with melted Gorgonzola butter on top, the lobster mac n' cheese and the creamy garlic mash--all blew us away. While they were extremely busy (we went on New Years Day which is one of their busiest days of the year) the staff were all friendly, attentive and doing their absolute best to make sure it was a great experience. I would 100% recommend prime to others, and we will be back again!

Food it’s nice and service it’s bad!

Sat us 45 minutes late. Bad service. No social distancing.

Our reservation was for 10:30pm .We were not seated until 11:30 . We did not have time to finish our meal before being asked to leave the restaurant at 1am for covid curfew. They need to stop taking bribes from other customers . People who had 11pm reservation were seated before us . Totally unexceptionable

This was absolutely horrible! We were seated over an hour after our reservation time. I asked multiple times to be seated in our outdoor seating per request and they said it was not guaranteed. Then the manager came over and offered to comp our drinks but did not follow up. She asked us to call the credit card company for any concerns and walked away. Very disappointed. Do not come here!

Excellent service and food for NYE especially.

Good food and lovely staff

Overall experience was exceptional (again) .. went for an early New Years Eve dinner. Everything from meatball appetizer to one of the pasta specialties (lobster ravioli), chicken parm, lasagna and vodka penne was delicious. Large portions (can share). Overall 5 *

Overrated. Skip it.

Horrible. Asked for indoor seating in the res and they never said they can’t guarantee that. No one called and it’s not listed on opentable. Then we sit down, busboy brings appetizer and breaks my girlfriends Pinot Grigio glass all over her, the table, floor and our food...doesn’t even apologize. Waiter then has an attitude when we asked for that to be comped and said that WE had to speak to the manager. It’s his job to make the customer happy. The manager eventually came
Over and comped the app and a few drinks. Will never go back. Food was overrated as well.

One of my favorite spots in Miami. Always great

Horrible, we had a reservation, and we still waited for 30 minutes, kitchen was slammed and we waited 40 minutes for a meal

Phenomenal!

Waiter reached across the table several times during service. Food was ok with larger portion sizes. A large loaf of oily cheesey bread awaits those that are looking for that kind of thing. Very family friendly with lots of children. Ultimately I would pass on the experience if asked again. In a pandemic while leaving the restaurant, the waiter even asked to shake my hand. In normal times, this is fine however I believe some caution is warranted until safer for all.

Worst experience. Never brought our main courses after waiting 1 1-2 hours.

Our anniversary. Prime Italian is one of our favorites!! Lively with great food!

I have been here many times before and would have given it a 5 star review but not this past visit. Food was cold, too many people for covid times, too many tables

We enjoyed our meal very much. However, there was a table with 6 loud children and what looked to be their grandparents. They were obnoxiously loud and disruptive the entire meal and took away from the enjoyment of our meal. We alerted the manager to our concerns but nothing was done to correct the problem or give us something for the inconvenience.
We will definitely return but need to be sure we are not seated near obnoxious children. We were by the way with our two children.

Assumed we had a confirmed table for outdoors because of the option presented when made reservation on OpenTable. However when we arrived we were told they only had one table inside available and that the outdoor option is never guaranteed. It was extremely crowded and we did not feel safe indoors due to Covid. We stood outside for thirty minutes until we were given an outdoor table. Kind of a bumpy start.

I like sitting at the bar because Robert is the best! Highly recommend!

I have had several good experiences at Prime Italian. Tonight was not one of them.