Planet Hollywood - Times Square

3.7
445 reviews
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$30 and under
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American
Visiting the Big Apple? Escape the bustle of Times Square for a relaxing dine-in at Planet Hollywood New York City, where you can enjoy great food, signature cocktails, and attentive service surrounded by iconic memorabilia from many big Hollywood films. The Gift Shop offers Planet Hollywood apparel and merchandise, replicas, and souvenirs perfect for presents back home!
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What 445 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
3.6
food
3.8
service
3.7
ambience
3.4
value
Noise · Moderate
76% of people would recommend it to a friend
5
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JE
New York Area
1 review
Dined on January 9, 2019
Overall 2food 1service 4ambience 3

Food was subpar. The steak in the fajitas had no taste, and the rice was overcooked. The onions & peppers were okay. My daughter had the lasagna, and what was supposed to be some kind of bolognese stuffing, was more of an inedible pureed mass. She mostly ate the noodles. It did not come across as freshly made. We shared one of the fancy shakes, which was fairly tasty, but the candy/frosting etc coating the mug seemed kind of stale and perhaps had been sitting on the mug.

On the plus side, the server, who was in training, was delightful. Overall the service was good. Mind you, it was a Wednesday evening (early), so the place was pretty empty.

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DG
New York Area
1 review
Dined on January 5, 2019
Overall 3food 3service 3ambience 3

Food was mediocre. 2 of the meals came out cold and French fries were cold and over done.

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OT
New York Area
3 reviews
Dined on January 5, 2019
Overall 4food 4service 4ambience 4

Unexpectedly good food for a theme restaurant! Something for everyone on the menu

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OT
Philadelphia
1 review
Dined on January 5, 2019
Overall 5food 5service 5ambience 5

Great service, great atmosphere and good food!!!

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OT
Seattle
1 review
Dined on January 4, 2019
Overall 4food 4service 5ambience 4

Great location, good food.

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OT
New York Area
2 reviews
Dined on January 3, 2019
Overall 2food 3service 3ambience 1

La comida y el servicio están bien. No tengo quejas. Pero si comparo con los restaurantes de los alrededores, el resto son bastante mejor. Además, el nivel de ruido es excesivamente alto.

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NB
1 review
Dined on December 31, 2018
Overall 3food 4service 2ambience 3

We had a great meal but the service wasn't particularly good. The food was Ok but was nothing special and over-priced you are paying for the name of the restaurant but the service was poor.

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OT
London
1 review
Dined on December 30, 2018
Overall 2food 3service 1ambience 5

Service was appalling, food average

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C
New York Area
5 reviews
Dined on December 29, 2018
Overall 3food 3service 3ambience 3

Paper wrapper left on burger. Food not outstanding.

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OT
New York Area
1 review
Dined on December 29, 2018
Overall 5food 5service 5ambience 5

Genial. Gran ambiente y muy buena comida

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EC
Baltimore
11 reviews
Dined on December 27, 2018
Overall 4food 4service 3ambience 4

We had a good experience tonight. Good food and good service. Great kid friendly place.

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EJ
New England
6 reviews
Dined on December 27, 2018
Overall 4food 3service 4ambience 2

Not bad for a "touristy" place....Simple menu, decent burgers. Noise level of the music much too loud.

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OT
1 review
Dined on December 27, 2018
Overall 5food 3service 4ambience 5

Overall great experience with the younger kids. If you’re looking to relax with minimal noise you may want to keep heading up the road.

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JM
New York Area
1 review
Dined on December 27, 2018
Overall 5food 5service 5ambience 5

It was a great experience. The food was very good and the staff was very attentive.

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OT
Vancouver
1 review
Dined on December 25, 2018
Overall 5food 4service 5ambience 5

Super ambience and Excellent service! Good food too! Highly recommend it!

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OT
1 review
Dined on December 25, 2018
Overall 2food 1service 1ambience 1

Super loud!!
RIdiculously loud. It's not a bar. It's a family environment. Or should be. Music turned up so loud you couldnt hear anyone at the table.

I saw others leave because of the noise. Babies crying because it was so loud. Seriously. Obscene loud.

Manager would not turn it down.

I pointed out that customers left because of the noise. Manager could care less about the customers complaining then to take the time and adjust the volume levels..

If I could have shot out the speaker and not gotten into trouble/nor arrested. I would have!!

Food.. blah...

We left, ridiculous noise level killed any appetite I had going in.

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OT
New York Area
1 review
Dined on December 25, 2018
Overall 5food 5service 5ambience 5

Always a nice place to eat. I had the ribs which were ok and my part er had the lasagne was very dry. Never usually have a problem though

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SB
Birmingham
1 review
Dined on December 24, 2018
Overall 1food 1service 3ambience 1

Poor quality food. Poor menu choice. Fred were cold. Over priced.
Cheap decor inside.
Dirty carpets.
Horrible plastic tables and chairs which were dirty.
Would definitely not recommend.

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MH
Washington DC
5 reviews
Dined on December 23, 2018
Overall 5food 4service 5ambience 4

We had a 4:30 reservation on Christmas weekend. We arrived a bit early and waited less than 5 minutes. It was crowded but our server approached quickly and took our order. We enjoyed the holiday decor with a hugh snowman in the middle of the room. Our server, Jodie, was pleasant, efficient and attentive. We were served quickly and everything was very good. Great burgers. I think going before 5:00 helped ensure that all went smoothly. Would definitely consider a return visit.

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WD
New York Area
4 reviews
Dined on December 20, 2018
Overall 4food 3service 5ambience 3

Excellent location. The staff were very attentive. Could get in at the time we wanted to. Weren’t rushed. A little pricey, but it’s NYC!

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OT
New York Area
1 review
Dined on December 20, 2018
Overall 1food 1service 3ambience 1

Food just truly awful

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KH
1 review
Dined on December 18, 2018
Overall 5food 5service 5ambience 5

love it here, it's our go to place when we are in the city.

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OT
New York Area
3 reviews
Dined on December 16, 2018
Overall 5food 5service 5ambience 5

So much fun

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OT
1 review
Dined on December 16, 2018
Overall 4food 4service 4ambience 4

We arrived earlier than our reservation time and they seated us right away. They were very nice and accommodating. We had a great experience with awesome food service. Our food server, Daniel, went above and beyond for us!

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J
1 review
Dined on December 15, 2018
Overall 5food 5service 5ambience 5

Our waiter was the best we had a party of 12 and we all loved it

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NS
New York Area
3 reviews
Dined on December 15, 2018
Overall 4food 4service 5ambience 4

Great place to bring a family with good value for the desserts.

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CB
Philadelphia
19 reviews
Dined on December 12, 2018
Overall 5food 5service 5ambience 5

We had a party of 12 and had great food and service. Many in the group had never been to Planet Hollywood before . This was a great spot for a pre-theater lunch!

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OT
New York Area
2 reviews
Dined on December 11, 2018
Overall 2food 3service 2ambience 2

Service was average to say the least once we had been served our food our server never came near us to see if we needed another drink. Will not be going back

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j
1 review
Dined on December 11, 2018
Overall 2food 2service 2ambience 1

The place was utterly shabby. The decorations were just a total mess. I thought I’d walked into a sports hall Christmas party. Our orders were wrong twice. We had drinks at the bar and when we moved to our table we were asked to physically go back to the bar to pay the bar tab and that it couldn’t be transferred to our table. Not only was unprofessional nor did it provide a seamless service, the only reason they did this procedure was to force customers to pay tips to both the bar staff and the table staff. Either way we didn’t pay the bar a tip and by the end of our trip to New York we stopped paying any tips other than when we thought the staff deserved it. Much like we do st home in the uk. Disappointing meal beer was flat The burger was quite tasty.

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AZ
1 review
Dined on December 10, 2018
Overall 4food 3service 5ambience 5

Our waitress was very sweet and polite. She did a great job. The pictures at the table were a great addition. Maybe a bit pricey for some to get with dinner but a great touch. A memory to keep.

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OT
Washington DC
3 reviews
Dined on December 8, 2018
Overall 3food 3service 5ambience 5

Great place and fun ambiance... but very pricey for average food.

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OT
New York Area
1 review
Dined on December 3, 2018
Overall 3food 3service 1ambience 3

Poor service. Food ok not the best for price

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B
New York Area
1 review
Dined on December 2, 2018
Overall 2food 2service 2ambience 4

service was very slow and the food cold when arrived the nachos were great

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OT
1 review
Dined on December 1, 2018
Overall 5food 5service 5ambience 5

Food was great, staff was great, no waiting because I made reservations....overall, very satisfied,except for the noise level.

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OT
Philadelphia
6 reviews
Dined on December 1, 2018
Overall 4food 4service 4ambience 4

Took my kids here for lunch on a day trip. They were dying to try the milkshakes. Good thing we had reservations because the line was very long at 11:45am!! We were seated immediately! The restaurant is decorated for Christmas-great atmosphere. A bit pricey but that is to be expected in Times Square! Great service!

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OT
Pittsburgh
8 reviews
Dined on November 23, 2018
Overall 2food 3service 1ambience 3

The service was absolutely terrible

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CW
New York Area
1 review
Dined on November 23, 2018
Overall 3food 3service 1ambience 3

Service was terrible. Waiter forgot our drink order and drinks came with food even though had been ordered 10 minutes prior to food order. Several food items came out wrong and 1 was missing completely. For a place in Times Square they have to do better with a big group.

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OT
New York Area
2 reviews
Dined on November 23, 2018
Overall 4food 4service 4ambience 3

Good food. Good location. Quite a wait to get served at first but once we did service was great. Nice atmosphere although we were seated away around a corner.

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VW
San Francisco
1 review
Dined on November 22, 2018
Overall 4food 3service 4ambience 5

Great atmosphere. Very festive with lots of decorations. Loud pop music which was enjoyable. Food was a B at best. I had the ribs which were charred/burnt a little, not the best. It was thanksgiving day, I ordered mashed potatoes, and they could only spare a very small amount of gravy to put on the potatoes, that was disappointing. Still, I would recommend the place for the fun factor, just don't expect great food. We received a complimentary photo as well.

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CM
New York Area
6 reviews
Dined on November 17, 2018
Overall 1food 1service 2ambience 1

Literally, the absolute WORST dining experience of my life. I cannot believe this place is allowed to stay in business. The service was unbelievably slow and non-responsive. We were
told it was because of their “system”, but you don’t need a system
to refill a soda. The food was absolutely inedible, and the decor was tired, shabby, and dirty. I am so sorry we wasted our time and money at this location. We thought it was a fun night for the kids, but all of us just couldn’t wait to get out of there. We will never be back.

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