Planet Hollywood - Times Square
Book your next event with us
Food was subpar. The steak in the fajitas had no taste, and the rice was overcooked. The onions & peppers were okay. My daughter had the lasagna, and what was supposed to be some kind of bolognese stuffing, was more of an inedible pureed mass. She mostly ate the noodles. It did not come across as freshly made. We shared one of the fancy shakes, which was fairly tasty, but the candy/frosting etc coating the mug seemed kind of stale and perhaps had been sitting on the mug.
On the plus side, the server, who was in training, was delightful. Overall the service was good. Mind you, it was a Wednesday evening (early), so the place was pretty empty.
Food was mediocre. 2 of the meals came out cold and French fries were cold and over done.
Unexpectedly good food for a theme restaurant! Something for everyone on the menu
Great service, great atmosphere and good food!!!
Great location, good food.
La comida y el servicio están bien. No tengo quejas. Pero si comparo con los restaurantes de los alrededores, el resto son bastante mejor. Además, el nivel de ruido es excesivamente alto.
We had a great meal but the service wasn't particularly good. The food was Ok but was nothing special and over-priced you are paying for the name of the restaurant but the service was poor.
Service was appalling, food average
Paper wrapper left on burger. Food not outstanding.
Genial. Gran ambiente y muy buena comida
We had a good experience tonight. Good food and good service. Great kid friendly place.
Not bad for a "touristy" place....Simple menu, decent burgers. Noise level of the music much too loud.
Overall great experience with the younger kids. If you’re looking to relax with minimal noise you may want to keep heading up the road.
It was a great experience. The food was very good and the staff was very attentive.
Super ambience and Excellent service! Good food too! Highly recommend it!
RIdiculously loud. It's not a bar. It's a family environment. Or should be. Music turned up so loud you couldnt hear anyone at the table.
I saw others leave because of the noise. Babies crying because it was so loud. Seriously. Obscene loud.
Manager would not turn it down.
I pointed out that customers left because of the noise. Manager could care less about the customers complaining then to take the time and adjust the volume levels..
If I could have shot out the speaker and not gotten into trouble/nor arrested. I would have!!
We left, ridiculous noise level killed any appetite I had going in.
Always a nice place to eat. I had the ribs which were ok and my part er had the lasagne was very dry. Never usually have a problem though
Poor quality food. Poor menu choice. Fred were cold. Over priced.
Cheap decor inside.
Horrible plastic tables and chairs which were dirty.
Would definitely not recommend.
We had a 4:30 reservation on Christmas weekend. We arrived a bit early and waited less than 5 minutes. It was crowded but our server approached quickly and took our order. We enjoyed the holiday decor with a hugh snowman in the middle of the room. Our server, Jodie, was pleasant, efficient and attentive. We were served quickly and everything was very good. Great burgers. I think going before 5:00 helped ensure that all went smoothly. Would definitely consider a return visit.
Excellent location. The staff were very attentive. Could get in at the time we wanted to. Weren’t rushed. A little pricey, but it’s NYC!
Food just truly awful
love it here, it's our go to place when we are in the city.
So much fun
We arrived earlier than our reservation time and they seated us right away. They were very nice and accommodating. We had a great experience with awesome food service. Our food server, Daniel, went above and beyond for us!
Our waiter was the best we had a party of 12 and we all loved it
Great place to bring a family with good value for the desserts.
We had a party of 12 and had great food and service. Many in the group had never been to Planet Hollywood before . This was a great spot for a pre-theater lunch!
Service was average to say the least once we had been served our food our server never came near us to see if we needed another drink. Will not be going back
The place was utterly shabby. The decorations were just a total mess. I thought I’d walked into a sports hall Christmas party. Our orders were wrong twice. We had drinks at the bar and when we moved to our table we were asked to physically go back to the bar to pay the bar tab and that it couldn’t be transferred to our table. Not only was unprofessional nor did it provide a seamless service, the only reason they did this procedure was to force customers to pay tips to both the bar staff and the table staff. Either way we didn’t pay the bar a tip and by the end of our trip to New York we stopped paying any tips other than when we thought the staff deserved it. Much like we do st home in the uk. Disappointing meal beer was flat The burger was quite tasty.
Our waitress was very sweet and polite. She did a great job. The pictures at the table were a great addition. Maybe a bit pricey for some to get with dinner but a great touch. A memory to keep.
Great place and fun ambiance... but very pricey for average food.
Poor service. Food ok not the best for price
service was very slow and the food cold when arrived the nachos were great
Food was great, staff was great, no waiting because I made reservations....overall, very satisfied,except for the noise level.
Took my kids here for lunch on a day trip. They were dying to try the milkshakes. Good thing we had reservations because the line was very long at 11:45am!! We were seated immediately! The restaurant is decorated for Christmas-great atmosphere. A bit pricey but that is to be expected in Times Square! Great service!
The service was absolutely terrible
Service was terrible. Waiter forgot our drink order and drinks came with food even though had been ordered 10 minutes prior to food order. Several food items came out wrong and 1 was missing completely. For a place in Times Square they have to do better with a big group.
Good food. Good location. Quite a wait to get served at first but once we did service was great. Nice atmosphere although we were seated away around a corner.
Great atmosphere. Very festive with lots of decorations. Loud pop music which was enjoyable. Food was a B at best. I had the ribs which were charred/burnt a little, not the best. It was thanksgiving day, I ordered mashed potatoes, and they could only spare a very small amount of gravy to put on the potatoes, that was disappointing. Still, I would recommend the place for the fun factor, just don't expect great food. We received a complimentary photo as well.
Literally, the absolute WORST dining experience of my life. I cannot believe this place is allowed to stay in business. The service was unbelievably slow and non-responsive. We were
told it was because of their “system”, but you don’t need a system
to refill a soda. The food was absolutely inedible, and the decor was tired, shabby, and dirty. I am so sorry we wasted our time and money at this location. We thought it was a fun night for the kids, but all of us just couldn’t wait to get out of there. We will never be back.