Planet Hollywood - Times Square

3.8
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545 Reviews
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$30 and under
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American

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Visiting the Big Apple? Escape the bustle of Times Square for a relaxing dine-in at Planet Hollywood New York City, where you can enjoy great food, signature cocktails, and attentive service surrounded by iconic memorabilia from many big Hollywood films. The Gift Shop offers Planet Hollywood apparel and merchandise, replicas, and souvenirs perfect for presents back home!
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What 545 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.6
food
3.9
service
3.7
ambience
3.3
value
Noise · Moderate
74% of people would recommend it to a friend
5
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CR
1 review
Dined 3 days ago
Overall1food1service1ambience1

Just terrible very dirty horrible place unclean cutlery even the nacho stand was dirty from other food so disappointing the one in London is great so we felt very let down but the waitress was very attentive

OT
Birmingham
1 review
Dined 4 days ago
Overall4food4service5ambience4

Very tasty)

OT
1 review
Dined 6 days ago
Overall2food2service5ambience1

It's okay that the idea is to remember the 80's / 90's ... but that doesn't stop sophistication! the food was very bad! no spice ... no taste! Unfortunately the menu has no variety of options! even in this context ... it was the most expensive bill in new york ... I ate in countless places and I spent nowhere half of what I spent on planet hollywood! I don't recommend the place for a nice meal! What saves the place is the customer service!

OT
Essex
4 reviews
Dined 6 days ago
Overall1food3service1ambience2

Absolutely disgusted with the service we where given during our visit to planet Hollywood. Our food came and within 5 minutes the waiter was over to see if everything was alright, 2 minutes later he came back with the desert menu and said to us do you want boxes to take the rest of that back with by this point we hadn’t even properly started eating. The waiter also came over with another refill of the drink I had which I didn’t ask for and asked for my other glass which I was still drinking from which was half full still and took it away. Felt like I was being rushed and kicked out of the restaurant, within 15 minutes they had given us our food gave us boxes to pack the rest of it up with since we didn’t have a chance to even start eating it, paid and left. I doubt we will ever go back to planet Hollywood again after the service we received

UC
New York Area
1 review
Dined on November 2, 2019
Overall1food1service2ambience1

one of the worst restaurants I've been too ever. Planet Hollywood has become so bad that its also empty on a Saturday night on Times Square! the food is undeable, the cheese they serve is liquid and stays liquid idk how ??? its surpassed its age and should shut down !!!!!

GD
1 review
Dined on October 27, 2019
Overall1food2service1ambience2

Considering this is a theme restaurant in time square it felt very dated, the staff were not as enthusiastic as in other places we ate and the food was fairly average for the cost, the memorabilia looks like it has not changed in 20 years and my young son did not know a single film they related too. I went there in the 90's and it looked and felt like they only thing that had changed was the prices.

LC
New York Area
18 reviews
Dined on October 26, 2019
Overall2food1service1ambience2

Ughh - the food was yuck! The soda was flat, I asked the waiter to replace sodas, he says “I tried all the sodas and they are all flat” WHAT? We asked for a straw like 5 times. There was 9 of us, all our food had an issue. Too many issues to write down. I gave it 2 stars because we had a good seating area. I will not recommend or go there again.

D
Atlantic City
3 reviews
Dined on October 26, 2019
Overall4food4service5ambience5

Our waiter Peggy was the best! The nachos were amazing! I loved the ambiance!

a
New York Area
10 reviews
Dined on October 25, 2019
Overall5food5service5ambience5

food was great.
service excellent.
wait time minimal.
location perfect.

OT
1 review
Dined on October 24, 2019
Overall5food5service5ambience5

Great last minute post-show reservation.

R
New York Area
2 reviews
Dined on October 19, 2019
Overall5food5service5ambience5

Love the atmosphere and food was good. Love all the movie memorabilia. Overall highly recommend

f
New York Area
15 reviews
Dined on October 18, 2019
Overall5food5service4ambience5

Really nice decoration and enviroment. Good food, nice for kids. Worth the visit

OT
New York Area
1 review
Dined on October 13, 2019
Overall3food4service3ambience3

the hostess was very rude, and over seated tables so our waiter was swamped. he was barely able to come to our table but he was a nice guy

OT
1 review
Dined on October 13, 2019
Overall5food5service4ambience5

Birthday for our daughter

OT
New York Area
2 reviews
Dined on October 3, 2019
Overall5food5service5ambience5

Birthday Dinner With My Son

LK
New York Area
16 reviews
Dined on September 29, 2019
Overall4food3service5ambience4

Tourist trap but movie clips and props make it fun for families. Food is fine. Not great but good with ample portions and something for every taste. Service is excellent. Our server Edward was friendly, quick and efficient. Very close to theatres if you're going to a play.

OT
Montreal
1 review
Dined on September 16, 2019
Overall4food4service5ambience4

J'ai mentionné mes allergies aux serveur et ce dernier s'est assuré personnellement que chacun des plats commandés étaient exempts d'allergènes. Service rapide et rapport quantité/qualité vs prix était satisfaisant. Belle expérience!

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OT
Las Vegas
3 reviews
Dined on September 8, 2019
Overall3food3service4ambience3

Average food for the price point, service was good but restaurant was really cold!

DB
New York Area
1 review
Dined on September 8, 2019
Overall5food4service5ambience5

My daughter and I were in the city to see a broadway play. She is 10 years old and loved eating here!

a
Denver
6 reviews
Dined on September 1, 2019
Overall3food3service3ambience2

The food here was what you’d expect - typical American style, tasted pretty good. The music level is off the charts - it was a challenge to have a conversation. The waitress never came to check on us after our food arrived, and my sons meal was incorrect. At that point, he’d just eaten part of it because it took so long to get her attention. She didn’t offer to comp him anything. Overall the restaurant needs a facelift but the food was good.

EL
New York Area
1 review
Dined on August 27, 2019
Overall2food3service2ambience2

The space is very dated and feels tired. The movie memorabilia is almost all 20-30 years old.

OT
1 review
Dined on August 23, 2019
Overall2food1service3ambience2

Nice waiter. Food was gross. Would never go again. Plastic table cloths. I was reminded by the entire experience that PH went bankrupt. Now I know why... ick

RK
1 review
Dined on August 18, 2019
Overall4food3service5ambience4

Quick seating and attentive service, particularly good for a theater evening. OK food and generous portions. Fun atmosphere for young people. A little pricey, but this is NYC and the theater district.

OT
New York Area
3 reviews
Dined on August 17, 2019
Overall4food4service4ambience4

Bonne ambiance avec repas accompagné de projections de films de Hollywoode

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LB
New York Area
13 reviews
Dined on August 13, 2019
Overall4food4service4ambience4

Thank you for a good time, I enjoyed having my birthday celebrated at your restaurant. The bbq pizza was awesome it tasted really good. Again thank you so much.

OT
New York Area
5 reviews
Dined on August 7, 2019
Overall3food2service3ambience3

Lovely waitress
However we had returned as the meal the previous night had been excellent and although we ordered exactly the same again it came out with different fries having been given chunky potato fries the evening before.
The restaurant was definitely busy and we were in and out very quick.
I still don’t get the American way of tipping as a percentage. If we had orders burgers it would have been less of a tip. It infuriates me the expectation of a larger amount given you order steaks or spend more.

g
Chicago
69 reviews
Dined on August 7, 2019
Overall4food4service4ambience4

My kids thought they had entered a club not a restaurant but they gobbled up the burgers and fries.

FL
Hawaii
1 review
Dined on August 7, 2019
Overall2food2service2ambience4

We made a reservation for 7 after we saw a group of 200+ entering. After making a reservation through Open Table and receiving a confirmation, we were refused service. One employee began to seat us when another employee walked up and asked when we made our reservation. I was honest and he refused to seat us and said there were others in-front of us. He made us stand there and seated 10 groups before allowing us to be seated. So for being smart and honest we were punished. If I would have lied or just stayed in line we would have been in within 15 mins. The employee wanted to flex his power. He did and now I am returning the favor.

ML
New York Area
1 review
Dined on August 6, 2019
Overall4food5service5ambience3

The restaurant is really nice decorated and well located. The food is tasty but we found it a little bit expensive. We ordered 4 drinks, 1 starter (nachos), a salad and 2 burgers and the bill was 100 euros. The music was really loud. The service was excellent and really nice.

OT
New York Area
5 reviews
Dined on August 6, 2019
Overall5food5service5ambience5

Fantastic meal and service.

OT
Montreal
2 reviews
Dined on August 5, 2019
Overall5food5service5ambience5

Very good and service and the waiter was really happy !

A
New York Area
11 reviews
Dined on August 3, 2019
Overall5food5service5ambience5

Enjoyed the food & the atmosphere very much & our server was just fantastic! Highly recommended!

BG
New York Area
1 review
Dined on July 31, 2019
Overall4food5service4ambience3

Good food and service but the whole restaurant seemed in need of some renewing.

CB
New York Area
1 review
Dined on July 30, 2019
Overall3food4service2ambience3

Pre theater dinner. Service was slow. Waitress was nice but food took too long to come out. Seemed like other tables got theirs quickly

OT
New York Area
1 review
Dined on July 28, 2019
Overall4food4service4ambience4

Service, Ambiente und Essen waren wie gewohnt beim Planet sehr gut.

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WD
New York Area
6 reviews
Dined on July 27, 2019
Overall2food3service2ambience3

When we arrived for our reservation, we were asked to wait In the gift shop. Others who arrived after us were seated and when I inquired for the reason for the extended wait, I was met with “why are you still here? We seated you already.” Obviously, not?

All courses arrived at the same time (appetizers and entrees), too much food at once, some things were not eaten because they were cold by the time we got to them. Beverages were not refilled and kids drink and entree arrived long after the adults.

MB
New York Area
1 review
Dined on July 26, 2019
Overall3food3service2ambience4

I was desapointed with the poor service offer at the entrance of the second floor and at the table.

ES
Phoenix
31 reviews
Dined on July 20, 2019
Overall3food3service3ambience4

Conveniently located in Times Square. Great for kids!

OT
New York Area
5 reviews
Dined on July 19, 2019
Overall3food2service2ambience4

La relación calidad precio excesiva

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OT
1 review
Dined on July 6, 2019
Overall5food5service5ambience5

We were celebrating my daughters 13th birthday it’s was a very nice setting and the food was good. The music was awesome we really vibe to it. The staff was amazing very friendly and our server was on point.

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