Planet Hollywood - Times Square
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Server was very lacking, never checked drinks.... could never find her
Food average at best. Great vibe and very good service. Will choose somewhere else next time in Times Square area.
Great experience would def go back! Good location and yummy food
Took a little over an hour from being seated to getting the bill. Very friendly staff and great food. Amazing milkshakes!
Meh. Outdated and overpriced but good service!
Restaurant was cold. Quality of burgers was poor and overpriced.
Posto orribile, cibo pessimo condito con salse improbabili, il purè era addirittura acido! Sono stata perché pensavo che per i bambini potesse essere divertente, ma nemmeno quello. Abbiamo rimandato tutto indietro. Il personale in sala molto gentile e disponibile, accoglienza mediocre con la signorina in ingresso che flirtava con il collega e ci ha dato retta dopo 10 minuti che eravamo in piedi davanti a lei. Da dimenticare, meglio un hotdog per la strada!
We ordered 2 chocolate milks for our little girls and my husband ordered a draft beer.
The girls’ drinks came in light up cups and my husband’s beer came in a Planet Hollywood glass. We didn’t think anything of it until the bill came and we were charged $9.99 for the kids’ cups and $9.99 for the souvenir cup. We did NOT ask for light up cups or a souvenir cup. We asked the waitress who said she was new and as far as she knew the kids’ drinks were built into the price of the cup, so she got the manager who tried to tell us the same thing. Your kids menu (picture enclosed) specifically says “Milk, Juice, Soda $1.99”. When I brought this to the manager’s attention, we were told that does not include chocolate milk, that chocolate milk only comes in a light up cup for $9.99. Your menu does NOT state that. Thankfully he manager took the cups off the bill, because I was NOT paying for them. But I think it’s pretty shady that they added them to our bill when we didn’t ask for them. Your menu needs clarification. If chocolate milk is not included in the kids’ $1.99 drink it should state “Does not include chocolate milk” and it should be listed under the light up cup menu! Shameful!!!
great food, friendly staff and help member of staff.
Nice food and good service we enjoyed our dinner and our waiter was excellent
Came here 7 years ago & was a great experience however a return visit last week wasn’t quite the same. Pre-booked via open table but reception arrangements were a bit hap-hazard, told to wait in the merchandise section but became quite apparent that ‘walk-in’ customers were getting seated before us. No fault of the staff who were very friendly & obviously working very hard but management need to improve their training & marketing.
Food was very average & recalled a previous review of how the movie memorabilia & ceiling displays were covered in cobwebs & dust...this was very evident, who ever owns the franchise of this place needs to wake-up & act on some of its negative reviews instead of relying on the floor staff to keep it going. The establishment relies on its location to get customers through the door!...compared to its London branch they’re worlds apart!
Could be the great place it was years ago but has since become very tired & a lack of investment very obvious...they employ a lot of hard working friendly staff, shame the investors don’t match that enthusiasm!
Great food, excellent service and good atmosphere. Fun place.
Excelente para ir en familia
Excellent server who was attentive. Had New York sightseeing pass which gave us a discount. Great food and colouring and good choice for the kids.
I had a reservation for 2 @ 10pm, the the food was great, but the waiter rushed the whole time, he expressed that he had to clock out because of his over time hours, which had nothing to do us, and that we had to hurry up and pay. Place closes at 1am, it was only 11:15pm. Then, he sent his manager over to us to advise us that we had to hurry up and pay as well, she said, “we didn’t have to leave, but we had to pay for our food now”. We wanted another drink and possibly another appetizer. We just decided to pay and leave. It was very unprofessional as a waiter, I feel as if it could’ve been handled in a better manner.
Trotz Reservierung mussten wir fast eine halbe Stunde auf unseren Tisch warten und der Fußboden war verdreckt. Das Ambiente wirkt wie ein zu großer Raum, den man wie bei einer Konferenz mit Tischen und Stühlen ausgestattet hat... irgendwie alles für mich nicht stimmig. Das Essen war gut, aber in meinen Augen zu teuer. Ich würde empfehlen, eher zur Konkurrenz ins Hardrock Café um die Ecke zu gehen! Das Essen ist vergleichbar, etwas günstiger und sie sind um Längen besser organisiert!
Not only was it extremely loud (I did expect this but not Nikki minaj back to back for at least 20mins)
The restaurant felt scruffy and service was quite slow.
My husband had to find him self a knife and fork after asking a waitress for one. After waiting for her to return he decided it was quicker to find one himself or his food would be cold.
My meal was nice.(fajitas) Their was quite a lot of it but only 3 wraps. It could have easily fed two people. I would have eaten more of their was more wraps.
We didn’t opt for pudding as to be honest by that time we where fed up.
Sadly I think planet Hollywood has lost its sparkle. If I had booked for a special occasion I would have been disappointed.
Our waiter was unfriendly, the food was great. Nice location, delicius jumbo shrimp.
Interested in all the film props placed around the restaurant. The music was good and not too loud. Would recommend and revisit if back in town again
Took my nieces there for their birthdays. They loved it
Food decent, service good and typical of Planet Hollywood with a buzz about the place
Is was great except the music was too loud!
Super expensive for mediocre food and drinks. Not much else to say.
Fantastic server helped make my son’s 9th Birthday special. Kitchen speed was killing you this evening with seating less than half capacity on a Friday night. Server was attentive and had great communication and follow up.
The food and service was excellent! So for that reason, I cannot say I wouldn’t recommend, but the price was steep. However, keep in mind that everything in NYC is overpriced to me. I’m from the Midwest and it would be unheard of to pay $30 for fajitas. With that said, it was about $110 for three people to eat.
Great staff and experience. First visit to NYC
Tourists would love it. And we did to a degree. But our table placement was less than satisfactory even with a reservation. It took way too long to have the requested water brought to the table. The memorabilia was fun to see but the prices for the food value don't compensate.
Nous avons été dans un tas de restaurants sur Time Square pendant notre séjour.
Le rapport qualité prix est très mauvais: 14.99$ pour un cocktail sans alcool (12,99$ avec alcool, expliquez la logique...), une pizza à 20$ et pas exceptionnelle du tout... bref, 2 cocktails sans alcool, 2 pepsi Max, un burger et une pizza: 85$. J’appelle cela du vol.
En comparaison, on a payé presque moins cher au Hardrock café, à côté, avec des vrais cocktails fruités, un starter pour 2, 2 boissons et 2 vrais burgers. Évitez à tout prix cet endroit. Nous n’etions Même pas placé dans la pièce principale du restaurant.
arrived early and was seated straight away , had a great deal on the day as kids eat free as it was kids on Broadway deal which I was not aware of when booking, kids ice cream in cups were amazing this is my second visit while visiting new york expensive but worth the visit
Terrible experience - food was cold and disgusting. LA lasagna “meat” was just mush. I spent $55 on a birthday meal for my son and put that on my reservation. His bday was not acknowledged. I was so disappointed on what was supposed to be a special occasion. Service wasn’t any better - very slow. Won’t be going to the NYC one again.
Lugar agradable, comida sabrosa
Planet Hollywood was an excellent place to take our almost 11 grandson. He was enthralled with the memorabilia. The food was fine and the desert was excellent. The service was great. It is definitely a kid-friendly place.
Service was very slow and very loud. I was not impressed with the tables and chairs. It seems to me that they threw a bunch of tables in an empty room and just hung some movie artifacts around. Very disappointed.
Planet Hollywood was a very loud, restaurant with very tacky, outdated decor. It looked like it had not been updated or renovated since the 90's and had poor looking valentines decorations. Our children's meals had dehydrated fries that were hollow inside (triple deep fried perhaps?) definitely not fresh. The lasagna noodles were dried out and stuck together and hard, as if they had been microwaved, at the bottom of the dish. We were also not told that when we ordered a large soda water, it would be 9.99 because you can keep the glass.
Overall it was not a nice experience. The interior made my skin crawl. The only positive was that our server was pleasant, and it was easy to get a reservation in Times Square (I now know why). It's too bad, I was looking forward to it as I had never been to a Planet Hollywood and thought the kids might enjoy it.
Overpriced. Not enough wait staff. We waited more than 20 minutes just to put in a drink order. So loud and the food was edible but not good. So disappointing ! I don’t have high expectations from a chain/ theme place but this was the worst!
We opted for PH thinking it would be a safe food option for all members of our party. We were in Manhattan for the day touring with my husband's mother. We also chose it because it's touristy. Having the reservation was awesome as they seated us right away. Things were a bit slow, but that was to be expected at 6 pm on a Sat. I have no complaints about delays. I like to linger over dinner. I'm a vegetarian so had to ask for chili to come on the side of the nachos. No problem. My husband got to enjoy the chili while I worked on the nachos. Everybody loved their meals. It was a bit noisy, especially with the music playing. Would not recommend for older folks with hearing issues. But it was a tasty fun night for the five of us. Would come here again.
Food was dry and old. Saw the server maybe one time to take our order. Took about an hour for our food to come, and took the last plate another 15 min( I would understand if they were busy but there was about 4 other tables with people). Charged us a $20 fee to cut a cake. Wouldn’t waste my money here, honestly just go somewhere else