Great food service and ambience
More staff than customers yet horribly slow. Terrible service, never offered drinks. Busboys do all the work.
For an Italian Restaurant specializing in pizza, I was very disappointed. Pizza very dry and uninspired.
I have been to Pizzeria Ortica multiple times (+10), and absolutely LOVE their food. However, this is the first time I feel compelled to leave a review. The food here is absolutely amazing, but the service here needs some work. There is a constant feel of understaffing.
This most recent visit to Pizzeria Ortica has left an extremely sour taste in my mouth and has me questioning whether I should put up with the bad service any longer.
We made a reservation for 7:30pm, but it took nearly another 20 minutes to be seated...which is fine, but defeats the purpose of a reservation. We then were sat in a back corner and felt like we didn't have a server. After about another 15 minute wait, what seemed like, a bar-back (could have been a bartender...who knows) came to ask if we were interested in alcohol...we weren't. He then mentioned who our server was and that he would come by soon...he never came. The bar-back then came back about 10 minutes later to ask if we wanted alcoholic drinks again, which we still were not interested in, but were very interested in placing our order seeing as we were now in the restaurant for almost 45 minutes with nothing but water at our table and no server to take an order to come by. When our food came, the bar-back returned to see if we would like any alcohol to pair with our food....which we declined for the third time. After we finished it took about 15-20 minutes for the bar-back to come back and see if we wanted deserts or an alcoholic drink to finish our meal....now for the fourth time we declined....and we asked for our bill as now we had been in the restaurant for over two hours. Upon receiving our bill we noticed nearly $60 in alcohol on our bill...when we went to talk to the bar-back regarding these charges he accused each member of our party of ordering these drinks. After nearly another 30 minutes we were able to get this issue settled.
I highly recommend the food, but the service needs a lot of work.
Food was great and wait staff was very attentive. Music was very loud and annoying. Tables were wobbly and chipped on edges. Had to put napkin down on table to keep from getting splinter.
It was my first visit and my expectations were not met. The ambiance was not present. The tables are way too close. The menu does not offer that much variation. The portions were small. The service was good, but not excellent. Some of the ceiling fixtures are ripped and very noticeable. It was a disappointment.
We really like Ortica's basic Margherita Pizza and the octopus salad. These 2 things keep us coming back despite the fact that service is often super slow (!), even though not many people seem to be in the restaurant at the time. The Prosciutto di Parma pizza used to be pretty good and was our favorite until they eliminated the tomato base and mozzarella, so it's more like a dry pizza bread with some prosciutto and arugula on top now. Too dry, unfortunately :(
Don't order any anchovies, since they seem not to be cooked or baked, but rather as if just taken out of a can. They have a weird taste and consistency. All in all, we do enjoy going there once in a while for a 'happy hour' evening and if you know what to order it's fine. The pizza dough is one of the best, we think.
Un excelente servicio y atención a los comensales. Todo estuvo riquísimo con sabores excepcionales
Server was awesome. Food took a little while to come out. Around 30 minutes for 1 appetizer. It was Valentines Day so maybe that's the reason. But usually it's quicker.
This is like my eighth time eating here and we love the place. Lunch or dinner it does not matter. The food, drink and feel of the place is so amazing. We would recommend this restaurant to anyone in the area.
Just a short walk from several hotels in the area.
We usually eat in the bar area, just feels good. The staff is amazing, they really take care of us and make amazing drinks for us.
Thank you so much.
The big plus is that they are an Open Table restaurant.
I highly recommend this place to anyone who loves to eat brick wood fire pizza. I think the key to having the best pizza is the dough. I've eaten different kinds of pizza from different Italian restaurant but this is the best pizza place that you could find. I also tried their meatballs appetizer and their clams both are really really good.. I also had the pasta with lamb it's very tasty and does not have that wild meat taste to it that's probably why I loved it. We came there for the first time and immediately fell in love with the restaurant so me and my husband came back the following week.. I say that we might come back again and do like a once a week type of place for us. We also like the fact that everyone that works there have the vibe of liking to work there not just for a job but actually enjoy being in that restaurant. We get the feeling of they are well taking care off as an employee of the restaurant. We love Miguel from the bar.. He's very attentive and very nice server..
Meals were small and expensive. Left hungry
Our memory of Pizzeria Ortica was one of great service and food. It has been a few years since we have been there and wanted to give it another try. The restaurant staff was friendly and efficient. The restaurant itself was clean and pleasant. However, the food was not very good. We started with the brussel sprouts appetizer which was very dry, lacking flavor, and the bread crumbs were quite bland. We took a few bites and pushed them to the side. We ordered 2 pizzas (one was a margherita and the other had spicy meat) and they were not very good either. The cheese was not melted well making it seem like they were not cooked -- they were also a bit cold. We barely touched them as well. We got the check, paid, and left. At no time did anyone ask us how our meal was or bother to notice that we really didn't eat much. I assume that there was a chef, ownership, or management change and it shows. We stopped somewhere else on the way home and actually had dinner. Needless to say, we won't be back. Very disappointing.
Margherita pizza was delicious as was the meatball appetizer. Service was fabulous. Would totally recommend this restaurant.
Well I was in town on business and staying at the close by Marriott. This was the closest open table restaurant within walking distance. I ended up eating here three times.
I must say that the food, company and wait staff were all great. When I am in the area I will be back.
Thanks for the fun time
We shared two pizzas and they were great! The brussel sprouts appetizer was fantastic. They were very accommodating to our request for quick in/out pre-theater dining.
We Made the mistake of ordering entrées rather than pizza. We were first into the restaurant when it opened for a pre-performance dinner at 5 PM. Our entrées were served at 6:05 PM. The restaurant did comp part of our bill but waiting for that long puts a damper on a dining experience. If you’re going to the theater, order pizza: many pizzas came out while we were waiting for our entrees.
Our waitress was good and made sure our food ordered and served in time for us to make the show next door at the Segerstrom.
One bad thing is that they ran out of the meatballs that is one of the best things on the menu
Great waitress. But this place is way overpriced. Three of us split a pizza and each of us ordered a salad. We also split a bottle of wine. Total bill $120.00 Save your money.
Restaurant was empty but hostess sat us at the kitchen enterence w/ the server station directly behind us. Diners who were seated after us got their food way ahead of us. Meatballs were tough - make way better at home pizza was tons of dough not that much flavor Pizziaria Mozza’s is way better. Won’t be back
We loved the look and feel of this restaurant, but the food was a bit overpriced. We had salads and pizzas, which looked and tasted great. Service was just ok and felt a little rushed. The reason for the minimal stars is due to the fact we all had stomach issues right after we ate. We won’t be going back.
Not happy With the way the Cosmo Martini in a very small Martini glass I feel the prices are too expensive for the wines was not told how much each glass of wine was that I ordered
Worst service I've had in 10 years. After we sat down and placed our drink order, we never saw our waiter again unless we flagged him down. And when he was walking around, he was so intent, we couldn't get his attention for 15 minutes at a time. We couldn't order our main course in a timely fashion. He didn't bring us the dessert menu. In fact, he said they didn't have one at first. The food was fine, but nothing special. Food came out quickly once ordered. Location is great. But for all the headaches, I would go to TGI Fridays across the street before coming back here again.
Reservation checkin area is cramped for space. Had to wait 15min for check in.
The food portion was so small we thought it was an appetizer.
We questioned it and returned it. They refused to increase the portion size, which was only pasta.
The manager was rude and did not know how to take care of the customer. We dined there several times a year
But will never return.
Was quite surprised at the "kitchen appreciation" charge. I would rather pay legitimate prices and have the restaurant pay legitimate wages. All this charge did was set a rather sour taste. We will not return .Ordered Gin and Tonics and had to ask several times to get limes. Even had to ask again when a 2nd round was ordered. Had to ask for bread. Expected more attentive service.
If you’re in the mood for pizza, steer clear. Go to Pizzeria Mozza in Newport Beach or North Italia in Irvine. Better staff, better ambience, better pizza.
We have been to Pizzeria Ortica in the past and it’s been acceptable; however, the past two times we’ve been there it’s been incredibly slow. It took 1 hour for our food to come... our waitress was clearly embarrassed, because she didn’t know what was going on. When a senior member of staff came to speak to us she was rude and patronizing. She said that their pizza ovens only hold 6 at a time and if we want our food faster we should order in advance. The restaurant wasn’t even as busy as it has been in the past. It does not take 1 hour to cook three pizzas. They clearly forgot our order and didn’t want to admit to it. In any case, we will not be returning.
Our waitress was amazing- very personable and informative!
Overall the food and service was excellent. The ambiance was very good and felt authentic. I did not like the table choices. Since it was a small place the tables were small and lined up, so you felt like you could not have a conversation without the tables around you knowing your business.
Love this place before the theatre nearby!
Why it has taken me so long to write a review about Pizza Ortica I do not know, but after my last dinner there I made the time to write this one. We made a 6:45 reservation to be seated and have enough time for dinner before our show at the Segerstom Center at 8 PM. We were seated promptly at our reservation time and our server “D” I think is full name was Demetrio, greeted us and asked us if we were going to see a show. From that point on to the end of our meal the service was perfect. D was attentive without being obtrusive and was so polite. We shared starters of Butter Lettuce salad and a Margherita pizza with Buffalo Mozzarella, both excellent. My wife had the Ricotta Gnocchi for her main and I selected the Bucatini pasta. I got a taste of the Gnocchi, wonderfully done with light yet firm Gnocchi enriched with a wonderful blend of tomatoes, peppers and capers. My Bucatini (thicker spaghetti like pasta with a hole in the center) was amazing. The pasta done perfectly Al Dente and the braised spare rib ragu just splendid. The restaurant is narrow and long and at times may be a bit loud. A tip to those going to the theater, park in the garage and validate you parking ticket at Ortica, you will have free parking for the show.
Always enjoy our dinners at Pizzeria Ortica. Love the salads, pastas and pizza. And great cocktails as well. Service is always great.
Delicious pizza cooked in a wood fired oven. Great ambiance. Had many business lunches here and they always do a great job!
Great pre theater choice but equally great anytime.
Had to get up from our table and go to the bar to order our meal since no server ever came to take our order. Perhaps they were short-staffed since the bartender continued to wait on us.
Don't know since when this place became so bad, from food to service. What a disappointment!
It was perfectly efficient for the lunch hour. And a great way to commemorate the first day of employment.
Very cute place near our hotel. Good food and good prices...
nice pizza real close to true italian. Nice appetizers and athmosfere.
Will be back for sure
Excellent pizza and fish special
Good parking with charge point charger
Pre Ballet dinner for 4, to see Misty Copeland
Sat at 5, out by 6:15
3 courses with 3 drinks