Pizza Rustica Restaurant & Bar
Smart humble service with infectious ambiance and a fresh vibe, creates an environment where you and your friends can feel at home, relax and be free.
Made a reservation for 9ppl and when we showed up the table wasn’t ready and it seemed no one was even aware of the reservation. Server was friendly but service was SLOW. No water was brought to the table, all beer taps are apparently non-functional though there are several draft beers listed on the menu. The server opened our bottle of red, then proceeded to re-cork it and put it back on the table. Didn’t pour it at all, and also with a red normally you leave it open to breathe? Odd. Especially for an Italian place. We pulled out the cork and poured it ourselves. Other non-alcoholic drinks were brought in cans which we also opened and poured ourselves. Not a huge deal, except when you’re charged an automatic gratuity for a large party (which we were), it might have been nice for the server to take care of this. Food was good and hot, but took forever to come out of the kitchen and meals were so staggered that two in our party had not even received their meals yet when others were finished. Very convenient location and food was good but not sure I’d go back due to service issues.
Great food and great ambiance. Had a lovely family birthday dinner.
Need to do something with the flies. Too many buzzing around especially when we are eating!
The food was great. Their pizza and pasta dishes are simply delicious. But the service was ridiculous. Our server had to be called over when we needed something. Not very attentive at all to our table, but paid more attention than necessary to the table behind us. He was making sure to avoid us for some reason. I had to return a glass because there were lipstick marks on it that had not been washed off properly.
If you’re in the area and want great pizza or pasta, go ahead. Inspect your glass before you put your lips to it. And pray you don’t get the awful service we did.
Quiet Sunday evening - pizza was delicious as was the Italian wine. Tiramisu was best yet in Toronto! We had a great waiter called Jason who loves his customers- hope the boss appreciates what a gem he is !
Food was OK but service very slow even though it was not busy when we went. Had to ask twice for the bill, no one ever comes around to refill water glass.
They did not honor our reservation and it would have been nice to receive a cancellation notification by either the restaurant or open table. Poor service!
They did not even keep my table reservation I ended up not even being seated. Rude staff terrible customer service
They did not even take my open table reservation into consideration. The Raptors playoff game was on so they were busier than usual, however, they refused to honour the reservation I made because of it. I had a horrible experience and was really frustrated the entire time. They should not be on this app if they can’t deliver on a simple expectation that is to have a table at my reservation time.
Our server was nice enough but the food was terrible. I ordered the pear Gorgonzola salad which was terrible and my boyfriend ordered a Caesar wrap that was just lettuce and Caesar dressing in a wrap... we both couldn’t finish our food and we told the server we didn’t enjoy it. Nothing was taken off our bill. Food is too expensive for the quality it is. Will not be returning and will not recommend.
Absolute worst service I have ever had in this city. The server was very rude and wouldn’t accommodate me when I accidentally ordered the wrong thing on the menu. He refused to let me switch my order and we had to pay for food that we didn’t eat. I asked to speak to a manger and the manager didn’t take the time to speak to me. I have never come across customer service as poor as this and I promise to never go back.
We had a fine waiter and the food was great. Nice, clean, big washrooms are always a plus!
The food was ok and that‘s the best thing about the location. I ordered a tap-beer from the menu and got the answer „sorry we haven‘t that one“ so i ordered another brand, from the tap as well and got a bottle. Period.
I asked the waitress why i didn‘t get it from the tap and she told me again, it wasn‘t available, so i asked for a glas. She then brought me one ( not the cleanest specimen ) followed by another bottle. She told me, i could use the second bottle to fill the glas to the brim and she would only charge me the price of a tap-beer. As for other things not available, my wife asked for an orange-juice - sorry, an apple-juice - sorry, only cranberry available.
It was the most underwhelming diner experance i‘ve had in a long while.
Everything was great. The only downfall was the many flies !! If you can do something about the flies it would be perfect!!
Used to be much more of a Pizzeria with specialty pizzas like “Butter Chicken” and “Chicken Tikka” etc. Now it’s a 24 hour spot with a lot of pasta and other things. Much more generic and less specialized.
Food and service great. Tight quarters. We were a party of 8 and felt like we were in everyone’s way. Waitress, other patrons etc....
Made reservations for a busy Friday night. We were seated right away, the pizza and calamari was great.
We had a reservation at 5:30pm, however we were not even looked at by a staff member until 6pm, and then seated at 6:15pm. Even after we sat down, the manager was quite rude, asking us if we had ordered yet, and if the waiter had put through our order. I understand they were busy, but they clearly accepted many early walk-ins, and then were unable to accommodate people with reservations. Disappointing.
Had a reservation for 3 people for 5:15pm and didn’t get sitted until after 5:30pm. I was put on a small table that was for 2 person with an extra chair as it was “too busy”. My back was touching the next table which had the same issue. Ordered 2 pizzas and 3 drinks. Drinks came right away but pizzas took a very long time. We had finished our drinks already when the pizza came. Too crowded and not enough organization especially knowing that was a concert happening at the Rogers center at 7pm.
I would not recommend this restaurant. The Manager or Owner of the restaurant berated our waitress in front of not only her colleagues but also customers. My daughter and I walked out after ordering our drinks. His voice was getting louder the angrier he became. His complaint was that she was being late for her shifts, which I agree is a problem, however, he should have had the conversation with her in private. This behaviour is not only inappropriate but also unprofessional in this setting. We left because if this is how he treats employees who knows how he would treat customers. The waitress was very upset and I told the Manager or Owner that my daughter and I did not want to hear him yelling. He waved me off and did not engage in conversation.
Ice people and good food Thanks
Went to Pizza Rustica for a pre-concert meal with friends. The food was great as well as the bucket of beer! The pizzas were delish, especially the Margerita, and the Chicken Alfredo was overflowing with chicken. Reasonable prices and great service!
Really great food but the street front patio can get a bit noisy - probably a better experience inside
The food and service here was excellent. There are a great deal of options for vegetarians, eating gluten free, and meat lovers. The only draw back was the amount of water on the floor of the women’s bathroom. I suspect there are problems due to flooding in Toronto and that issues will be resolved at some point.
Everything was great except it was very loud due to the nearby construction
The food was really good and flavorful. I had the braised f ravioli which was quite tasty. My wife had the lasagna and thought it was decent. My daughter had the chicken Alfredo which she thought was delicious and full of flavor.
We made a reservation through Open Table only to arrive at the restaurant where they told us they didn't have any table for us nor the 15 other people standing outside in line with reservations. Don't book with them if you want to guarantee a table!
I’d love to share how the pizza was, but I can’t, since my party and I never got seated, even after confirming our reservation twice (once online, once over the phone).
We showed up to see many groups waiting outdoors. I went in the to tell the hostess we had a reservation and she cut me off mid-sentence to tell me and my group to clear out the entrance of the restaurant. Then, she left and didn’t come back, so I had to tell her again that we had a reservation. I was ignored, as in she just didn’t respond to my question, ignored me and continued to rush around the restaurant.
So Pizza Rustica does not honor reservations, apparently. Was the restaurant crowded? You betcha. But did I have a reservation that I confirmed? Yes. Unfortunately, the reservation meant nothing. Another friend in my party politely asked again if the hostess could give us an estimate of when we might be seated, and was treated the same rude way. The hostess snapped in an extremely rude manner and said, “Seriously, there’s a lot of groups before you who also have reservations. So you’re going to have to wait.”
So, we left. And will never return. And will never recommend. Pizza Rustica, please don’t take reservations if you’re not going to honor them. And though your hostess was clearly distressed and annoyed at me and others politely asking about our reservations, it’s not an excuse to be blatantly rude. She ruined the experience overall.
We had reservations at 5:15, half an hour later and we were still waiting. They overbooked and had no idea how to manage the overbooked restaurant. Just horrible management.
We had a reservation we made through opentable. We had other people want to join us and the app wouldn't allow us to add. I called and added over the phone. I also called the morning of to make sure the change had been made. All was confirmed. Arrived to be told they only had the original reservation and couldnt accommodate us. The Manager "Mike" was the rudest person I've ever met and told us to learn how to use the app and wouldnt listen when we tried to explain that we had called the change in. He then told us go elsewhere and waved us off with his hand. It should be noted that I had also emailed through the app so I had written confirmation of the change.
Reservation was made and confirmed on both open table and with a phone call yet the restaurant still did not reserve a table for us. We saw this happen to three groups while we were there. Eventually a table was provided but late, our group had to be separated into two and they were unapologetic about their error. Don’t rely on a reservation if you have somewhere to be after your meal.
Unfortunately they were booked solid and running behind due to a concert. Waited 30 mins after our reservation time for a table and the the food took an hour to arrive after ordering. They staff were very friendly and trying really hard to help.
Very poor customer service. Very rude to customers. Does not hold table for customers who are stuck in traffic and will be there in 5 mins. So did not really get to eat the food and will most likely not make a reservation again cause they have no leeway with people who are stuck in traffic and are on the street where the restaurant is on.
Food was good but despite a reservation we were seated an hour late. Servers are sparse and overworked. No air conditioning so is quite hot inside on a hot day. Cramped seating.
The reviews on here are pretty accurate - food is good, service is terrible
Worst Open Table experience ever. Service was beyond poor. White wine warm. Server refused to pour wine. Had to ask for bottle to be chilled. Food mediocre. Server brought main course 5 minutes after salads and when asked about that just said sorry but jammed the mains onto the table. Open Table should not associate its good brand with this place.
Food was fantastic!
Our waiter was not very attentive. The manager actually checked in on us more frequently. The food came out fast so getting to our concert on time was not an issue.
Seemed to be out of important things....like beer!
But like I said, wold def go back for the food!
The pizza was very tasty. However when it was time for the bill, it came to $78 Ca which was pretty high for 3 small pizzas. Ok, we’re on vacation, whatever. We asked if we could pay in US dollars and the waitress said she would ask. She came back and said yes but it’s the same amount of money. I said no way, it’s .76/$1 exchange rate that day. So we paid w/ a credit card. A little shady.
This used to be a favourite spot. This time, the waitress brought two entrees to our table of three and said, "Oh, were there three entrees?" Um, hello, yes there were. She had forgotten to submit my order and I was left waiting while the others were eating. No apology for that mix-up. Also, no offer of coffee or dessert at the end of the meal. Food was OK, if a bit overpriced. Calamari had no real flavour, other than the breading and dips it came with. Beef ravioli were good. As were the cheese tortellini in Alfredo sauce. Calzone was a little too much dough, but otherwise good. The restaurant is way too cramped. We were seated by the window, but when we got up to leave, realized there was no clear way out, without making everyone move their chairs. Guess this was why I could make a last-minuted Friday night reservation, when I couldn't at most other restaurants.
It took a while before anyone came to our table but once they did we didn't have to wait too long. Pizza was good, very cheesy though.