Paulette's Restaurant at the River Inn of Harbor Town

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1. M

   Mokeypokey

   Memphis/West TN

   16 reviews

   2.0

   16 reviews

   Dined 2 days ago

   overall2food2service2ambience2

   Two friends and I had lunch reservations for 11:15 (3/28/23). There was one server for the entire dining room. According to the manager, there was one person in the back and half the grill was out. We sat for an hour before our food was served (warm, not hot). No bread was served and strawberry crepes weren’t available due to the grill situation and lack of staff. The manager (George) was apologetic and comped our meal. The server (Kierra) was trying her best, and we did tip her generously. Hopefully, this was an off day. I have always enjoyed dining at Paulette’s, as it has always been an enjoyable and memorable experience.

   Report
2. CG

   CamilleG

   New York Area

   1 review

   vip
   3.0

   1 review

   Dined 2 days ago

   overall3food4service3ambience5

   Major staffing issues on the night we went. Monday, March 27. Kitchen backed up. Slow service. Had to look for a server to come take our drink order. Then waited 20 minutes for our bottle of wine. Had to go to the bar and inquire about it. Two tables of people near us got up and left before they were served. I felt sorry for the people who showed up to work.

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3. JP

   JoeP

   St. Louis

   18 reviews

   3.0

   18 reviews

   Dined 6 days ago

   overall3food3service5ambience4

   This is a very nice place but the Filet Paulette could have been prepared with more sauce, a vegetable and more mashed potatoes for $48. Also, there needs to be some French wines on the menu. Service was excellent.

   Report
4. OT

   OpenTable Diner

   Kansas City

   1 review

   vip
   1.0

   1 review

   Dined on March 19, 2023

   overall1food1service1ambience1

   Did not honor Open Table reservation, even after confirming.

   Report
5. JC

   JeffC

   Memphis/West TN

   4 reviews

   3.0

   4 reviews

   Dined on March 18, 2023

   overall3food2service5ambience5

   Everything was nearly perfect. The service, the atmosphere, the drinks. But my medium rare filet was dry and overcooked. Really ruined what was an otherwise very nice anniversary dinner.

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6. RM

   RemyM

   Memphis/West TN

   1 review

   5.0

   1 review

   Dined on March 18, 2023

   overall5food5service5ambience5

   The experience was wonderful, very nice atmosphere.

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7. H

   Hardworkpays

   Memphis/West TN

   25 reviews

   4.0

   25 reviews

   Dined on March 18, 2023

   overall4food5service5ambience4

   Excellent experience as usual from one of Memphis' best restaurants. Good service and Food was delish..

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8. MR

   MirandaR

   Memphis/West TN

   1 review

   3.0

   1 review

   Dined on March 17, 2023

   overall3food4service3ambience5

   The service was slow and the food was just ok. Our appetizer order was wrong so they took the food to another table and gave it to them for free, then it took another 20 minutes to get our appetizers. Reservations were for 5:15 and we didn’t get out of there until almost 8:00. I went in December and everything was wonderful, so I was disappointed last night when we brought my parents in for a celebratory dinner.

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9. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined on March 16, 2023

   overall2food2service2ambience4

   Wine was served promptly by friendly wait person, dinner was not. Few patrons, but dinner took over 30 minutes to be served Pork chop tough, wedge salad with skimpy blue cheese, bacon etc.but huge wedge. Bread pudding was cold, dry and inedible. Bread pudding was removed from bill. Host avoided our table after dessert sent back. He had been by before we were served any food.

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10. M

    Marg

    Central Texas

    2 reviews

    4.0

    2 reviews

    Dined on March 16, 2023

    overall4food4service5ambience4

    Nice and quiet with great server!

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11. OT

    OpenTable Diner

    Austin

    1 review

    1.0

    1 review

    Dined on March 14, 2023

    overall1food1service4ambience5

    Food was terrible, plain and simple. Pork chop was extremely over cooked and tough. Maybe 3/4 inch thick, and the waiter didn’t even ask how I wanted it cooked. How you can charge $35 for that with a straight face is simply beyond me. Partner got the redfish and also extremely overdone. Maybe a fluke but all in all awful. Neither of us ate more than a third of our meals. Waiter must have known how bad the meal was as he didn’t ask how the food was even once nor did he offer a to go box despite us having 70% of our meals left. Don’t go here, there are better options for your money.

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12. DK

    DerekK

    1 review

    2.0

    1 review

    Dined on March 13, 2023

    overall2food2service2ambience4

    The reason for this review is alot of things. First I asked for a booth , I was told none were available but we walked passed 2 booths. Second the waiter didn't introduce themselves to us. That was the first time that has happened. We didn't know the waiters name until we received the check to pay for the meal. Tip value has dropped by then. The first time our food was just ok instead of what we would always say. Which is that the food was "delicious". This was the first time we experienced such bad events there. This is one of our favorite restaurants so we will be back, hopefully it will be back to why Paulette's is just that.

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13. OT

    OpenTable Diner

    Memphis/West TN

    1 review

    5.0

    1 review

    Dined on March 12, 2023

    overall5food5service5ambience5

    Ahhhhhmazing!!! It’s seriously incredible!! One of the best dining experiences in my life

    Report
14. DN

    DarlaN

    1 review

    5.0

    1 review

    Dined on March 12, 2023

    overall5food5service5ambience5

    Paulette's was a great experience. We loved it and would recommend it to friends.

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15. KH

    KathyH

    1 review

    2.0

    1 review

    Dined on March 12, 2023

    overall2food1service3ambience3

    Our eggs Benedict was not good at all. Ham tasted strange and English muffin was soggy.

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16. TS

    TimS

    San Francisco

    1 review

    5.0

    1 review

    Dined on March 12, 2023

    overall5food5service5ambience5

    Wonderful family dining experience for Sunday Brunch..

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17. M

    Mylove

    1 review

    3.0

    1 review

    Dined on March 12, 2023

    overall3food5service2ambience3

    We have been going to Paulette’s for years, a favorite restaurant. But yesterday the service at their Sunday Brunch was less than expected…popovers were 45 min late. These are a standard starter when you sit down. We had to keep asking for refills for water and coffee. Had to send one of the entrees back because it was luke warm. And then we were delivered the wrong bill.

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18. L

    Lynniepie

    Richmond

    6 reviews

    5.0

    6 reviews

    Dined on March 12, 2023

    overall5food4service5ambience5

    Very lovely place to dine for wonderful service and food. Please go up to the rooftop bar to watch the lighted bridge show each night on the double bridge… memorable!

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19. l

    localdoc

    Atlanta Metro

    2 reviews

    5.0

    2 reviews

    Dined on March 11, 2023

    overall5food4service5ambience5

    Our service was excellent. Owner Mr. George Falls greeted us as we arrived and as we left. The atmosphere of the restaurant was warm and inviting, elegant. Small complaint was the delicious popovers were overcooked this time. But dinner was very good.

    Report
20. BV

    BryceV

    1 review

    2.0

    1 review

    Dined on March 11, 2023

    overall2food2service1ambience1

    Paulette’s used to be our favorite restaurant to go to when we wanted to get dressed up and go for a celebration dinner. The last 2 times, service hasn’t been great. We waited a while before our server even approached our table. The food wasn’t horrible but it wasn’t great like it has been in the past. We were there to celebrate our 1st wedding anniversary and honestly the experience SUCKED!!! Highly disappointing

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21. OT

    OpenTable Diner

    Memphis/West TN

    1 review

    5.0

    1 review

    Dined on March 10, 2023

    overall5food5service5ambience5

    Perfect in every way. Many thanks!

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22. m

    missmonkees

    Memphis/West TN

    1 review

    5.0

    1 review

    Dined on March 10, 2023

    overall5food5service5ambience5

    Everything was simply perfect for my sister's 50 birthday.

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23. BW

    BrianW

    1 review

    3.0

    1 review

    Dined on March 8, 2023

    overall3food4service3ambience4

    The service was very slow given that we mentioned upon being seated that we were attending the Orpheum for a Show at 7:30 and needed to complete our meal in an hour and a half. It was over an hour and a half when finally requested our check.

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24. MM

    MikeM

    New England

    1 review

    5.0

    1 review

    Dined on March 5, 2023

    overall5food5service5ambience5

    Well prepared meals, our server, Alan was terrific.

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25. B

    Brent

    Memphis/West TN

    1 review

    5.0

    1 review

    Dined on March 4, 2023

    overall5food5service5ambience5

    Good food, excellent service. First class experience.

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26. E

    Elegance

    New York Area

    7 reviews

    5.0

    7 reviews

    Dined on March 1, 2023

    overall5food5service5ambience5

    Delicious dinner of redfish topped with crab meat and shrimp & grits. Excellent server.

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27. GS

    GeraldS

    Memphis/West TN

    11 reviews

    vip
    2.0

    11 reviews

    Dined on February 28, 2023

    overall2food3service1ambience4

    Our server was Star..she was pathetic! Only came to the table when she brought food. NEVER checked on us this so uncharacteristic for Paulette’s!

    Report
28. HK

    HannahKO

    1 review

    5.0

    1 review

    Dined on February 26, 2023

    overall5food5service5ambience5

    So cute! Felt very historic. Beautiful atmosphere and could see the Mississippi from the table. SUPER great prices for brunch.

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29. S

    Sally

    Memphis/West TN

    89 reviews

    vip
    3.0

    89 reviews

    Dined on February 26, 2023

    overall3food3service3ambience4

    I hate to do this because we have always had lovely dinners at Paulette’s. But, on this occasion, thing just did not go well. I think the restaurant was just overwhelmed. Our server was trying very hard, but was rushed. It took forever to get our main course and then the fish was cool, the chicken satay overly salted, and the shrimp & grits sausage was dry. Overall, just disappointing. But, we won’t give up - maybe just not go on a Saturday night….

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30. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on February 26, 2023

    overall1food1service2ambience4

    I thought this was a Memphis staple, horrible….

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31. OT

    OpenTable Diner

    Memphis/West TN

    1 review

    5.0

    1 review

    Dined on February 25, 2023

    overall5food5service5ambience5

    We had a great experience! The tenderloin burger was superb!

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32. DS

    DebbieS

    1 review

    4.0

    1 review

    Dined on February 25, 2023

    overall4food3service5ambience5

    My chicken crepe tasted like it was made with canned chicken. The filling was so salty that I literally couldn’t eat it. The cheeseburger soup was also very salty and pretty uninspiring. The popover with strawberry butter was delightful.

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33. JM

    JackieM

    Memphis/West TN

    13 reviews

    5.0

    13 reviews

    Dined on February 23, 2023

    overall5food5service5ambience5

    Beautiful restaurant. Easy to get to. Beautiful views of the Mississippi River. We ordered crab cakes, chicken supreme crepes, and strawberry arugula salad. All were delicious. Dessert was strawberry crepes, key lime pie, and bread pudding. Not a crumb left.

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34. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on February 19, 2023

    overall4food5service2ambience4

    We waited for an hour before our drink order was even taken. Normally when we go the service is outstanding but Sunday the waitress we had was rude and inattentive.

    Report
35. DW

    DWhite

    1 review

    5.0

    1 review

    Dined on February 15, 2023

    overall5food5service5ambience5

    Very nice place to eat. Food was well prepared and service was great!

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36. JD

    JamesD

    Memphis/West TN

    2 reviews

    3.0

    2 reviews

    Dined on February 15, 2023

    overall3food3service3ambience4

    When we arrived our table was not ready. The staff seemed very disorganized and chaotic. When I asked the waitress for a drink menu rather than the wine menu she brought it but never ask for my drink order. On the menu the beginning dish was crab cakes as in plural on the menu but only one was served. We had the steak filet mignon it was very good. The desserts were fine. Overall for the price I think it was very expensive. We were told it was a special menu for Valentine's Day dinner but we were never told what the dishes were or the prices before going there. If I had known the menu and the prices before going I believe we would have chosen somewhere else to go.

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37. AC

    AlanC

    1 review

    5.0

    1 review

    Dined on February 15, 2023

    overall5food5service5ambience5

    A Memphis OG restaurant. Always great. We went for Valentine's Day. A great room.

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38. OT

    OpenTable Diner

    Memphis/West TN

    2 reviews

    4.0

    2 reviews

    Dined on February 14, 2023

    overall4food3service5ambience3

    The service was great. I lowered the food rating because the filet’s were not tender although cooked correctly; just a bad cut for a filet apparently. The crab cakes are wonderful! Will dine again but not for Valentine day special unless I want the fish.

    Report
39. AR

    AudreyR

    Mississippi

    12 reviews

    5.0

    12 reviews

    Dined on February 14, 2023

    overall5food5service5ambience5

    We thoroughly enjoyed our meal. The only glitch as that it was valentines and we could not order from the regular menu.

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40. OT

    OpenTable Diner

    Memphis/West TN

    1 review

    4.0

    1 review

    Dined on February 14, 2023

    overall4food5service3ambience5

    The food was very good. I did not get what I ordered and when I told the server, he told me what I ordered. I was taken aback by this because we had a conversation about it and the Chefs vegetables. He told me they were asparagus, which I don’t like and asked him to plate it separately for my girlfriend. He had brought me Chicken Bruschetta, when I had ordered Chicken crepes. I asked if he could take it back and see if they could possibly turn what he had given me into chicken crêpes. I told him I did not want them to waste the food, and if they couldn’t do it, then bring it back to me, and I would eat what he originally brought me. He came back shortly afterwards and told me that they said they couldn’t do it. Having been in the restaurant business myself, I knew this was very unusual, especially when the server had made the mistake. I got the feeling he did not mentioned the mistake was on him, but blamed me. Later on, I confronted him about the asparagus and how we had had a conversation about it. Then he admitted that he had made a mistake, but offered no apology. I think I ended up paying more for the Bruschetta than I was supposed to pay for the crêpe. He was nice otherwise but seemed a little disheveled. I love Paulette’s, and I will certainly go back, but this was not one of the better experiences I’ve had.

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