Parm Upper West Side
Parm is owned and operated by Major Food Group. Major Food Group is a New York-based restaurant group founded by Mario Carbone, Rich Torrisi and Jeff Zalaznick.
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As always, the food at Parm was great. However, the service was definitely lacking. After we were seated, we had to flag down a waiter to get menus. Then, the waiter came to pour us water but did not take drink orders and ran away before we could say anything. They were out of the appetizer that we ordered. Like I said, this spot is always worth it for good food, but they need to button up their service.
We loved the food, our waiter was wonderful! Music was a little loud, unsure if we were there when it was less crowded and it just seems noisy or if it’s always that way. Definitely would go back again though!
It was a disappointing experience - the waiter was not very attentive, we waited a very long time after our salad for our main course and the mains were not very hot.
Great service and meal. Authentic Italian. Eggplant Parm and Meatballs are outstanding!
They did not have any type of milk for my coffee- I asked if there was anything like creamer, or anything that might be similar. They just said no. They also forgot about my coffee and didn’t bring it until we were finished with the meal. Our waitress changed multiple times.
Great ambiance. Excellent service. Very good food.
Casual & classy.
Food was delicious.
We waited 45 minutes for our entrees after our 3yo son had gotten his meal. During the time we saw over 10 Postmates orders come in and go out. Clearly they prioritize the delivery service which is maybe why the restaurant was empty
My wife and I frequently dine at Parm on our trips to NYC. The food is consistently outstanding with attentive service. The portions are large so make sure you come with a healthy appetite.
Great read sauce dishes. Kid-friendly and fun. Simple and good prices. The wait staff are really nice. My only issue is the overall service is a little weak. We requested a booth, there were two wide open and one that needed setup, and we were told we couldn't even wait for one. They sat open the whole time. Getting drinks and check and cheese and stuff like that was a little slow too.
We booked for New Year's Day early evening. Upon entering, we were told what was NOT available from the menu, which included about 1/3 of the menu. Then a debate broke out between the host and a manager as to whether the signature dish-chicken parm-was available. The conclusion eventually was that it was available. When we sat down the waitress proceeded to list maybe 10 other dishes that were not available that night, including even french fries. On leaving, we noticed that one of the excluded dishes--fried calamari--was in fact being enjoyed by several other tables. When we inquired about this, we were told that a few more orders were scrounged up "downstairs" or that they must have gotten some more calamari from downtown! When ordering an Arnold Palmer, we were told they were out of lemonade. We then ordered an iced tea which never made it to our table. Rather than being apologetic, the service was instead surly. The food we did order, while serviceable, came out lukewarm When leaving we suggested to a manager that perhaps the restaurant should be closed that day. He said he agereed but that was a decision above his pay level.
The food here is great- but unfortunately we hit an off night and the supplies were limited and staff was a bit distracted. The head chef was very gracious and they all tried to make do. I would come back though- food is worth it!
We dined here on New Year’s Eve, and I do understand it’s a holiday however that does not excuse the experience we had. We dine here quite frequently, and after this experience I am second guessing returning. They were sold out of almost the entire menu, literally 4 of 6 items we ordered they were sold out of. They were clearly understaffed, which seems to be a common occurrence here but this night was noticeably a struggle for all staff. We probably sat at our table for 15 minutes before even getting a glass of water. Lastly, we made a reservation via open table and requested a booth and we ended up at a 2 top pretty much sitting in the kitchen helping execute the food because the “chef” was so behind. As stated earlier, this experience was so poor I am unsure if I will return.
It took the kitchen almost an hour to get our foods out...including the children’s food. The food was incredibly and inedibly salty.
Awful experience. Was put by the dishwasher area, the pots banging were so loud. Poor service and food came late. The food used to be so good and it’s really gone downhill. Totally over priced for what it is. Eggplant Parm used to be 10 layers, it was now barely 4. Truly disappointing....
Overpriced mediocre food. Not comparable to when it initially opened on LES.
bathroom was disgusting.....needed cleaning. also, the minute we sat down the waitress said that the kitchen closed at 11:00. we were also told that there were no salads available. however, the food we did get to order was delicious.
Great family spot. Yummy sammies, chicken parm, the Randy Levine (pork belly), and fabulous skinny fries. Not to mention the calamari and garlic bread. Very attentive service.
We go a lot so not frustrated enough to not go back but the seating did not match the reservation we made and service felt sloppier than normal.
Food came out undercooked twice
The food was delicious. It was disappointing that they already ran out of garlic bread and heros at 7:30 pm. They had apparently filled a catering order earlier in the day and left nothing for the restaurant orders. Not great inventory management for a Saturday night in December. You never deplete your food inventory for a catering order!
They even ran out of wine glasses for our wine and cava and served them in these thick tumblers. We wouldn’t have minded if they were normal/generous pours but the wine pour was on the stingy side, bordering on a tasting pour.
Hopefully they can resolve these issues as we’d like to come back and have a better experience.
Often noisy and bustling, lots of kids at an earlier hour, if you need privacy, quiet, or the assurance you won’t be accidentally shoved by a server doing their best to get food out quickly and turn over tables ASAP, this is not the place for you. But the food is fantastic, and if you make a reservation, you can get a spot!
Bad service that night. I recommend wating at the downtown location.
Two of us came for a relaxed Saturday evening dinner. We got off to a bad start when the bartender prepared two Bourbons instead of one Bourbon and one gin and tonic. The waiter failed to notice that he was bringing us an obviously incorrect order. Once we had received the right drinks and our appetizer, we ordered our entrees. A second server brought these to our table in less than five minutes, way before we were done with the first course. When I told her that we weren't ready for the main course, she just put the dishes down and walked away. Our waiter came back and apologized saying that the kitchen wasn't usually so quick. We had ordered eggplant parm and baked ziti, which naturally had be baked earlier. I understand that, but my complaint is that no one took note of how our meal was progressing or cared that we had both appetizer plates and main dishes crammed onto the table. The good news is that the entrees were delicious and fairly priced. I would consider returning here for the food, but someone in management needs to provide a little training to the waitstaff.
We have a tradition of going to Parm every December before we go to the Nutcracker with our son, daughter-in-law, and grandchildren. It is within walking distance to Lincoln Center. They have good food choices for the children as well as for the adults. The staff are very patient with restless children. We plan on going again next year.
The restaurant is obnoxiously loud, overpacked with tables and has bright fluorescent overhead lighting. Terrible ambiance. We were first sat in a literal walkway. So we asked to move. Then we were sat a few feet from a bussing station that reeked of bleach and dirty dishes. Asked to move again and we were sat at the front of the restaurant. It was much quieter, but freezing. No heat. Everyone in that section wore their winter coats throughout dinner. But since we didn't want to ask to move again, we muddled through it. The food was actually good. Our server was good.
We were happy to get a corner booth, but the speaker was right above us with music so loud we couldn’t talk to each other. We moved to another table. Still noisy restaurant. Getting the food took much to long.
All of the servers were super hospital and it was very good food!
this place was awesome in every way! the service was fast, the food was great and the restaurant was very cute. my only complaint is, there were a bunch of tables by the door that were facing the glass (with a view of the street), yet they weren’t offering any of them to the patrons that were coming in, including us. one couple even asked to switch tables because they were seated at a table by the bathroom, next to a pile of boxes, when there were plenty of much better tables available. not sure what VIPs they were saving those tables for, but seeing as you could easily do a 3 course meal in under an hour there, couldn’t some of the nicer tables have been spared, especially for people who made prior reservations?
Parm is definitely over rated. The salads are just ok. My husband said his eggplant Parm was just ok. The fusilli entree looked and tasted gross. That’s not gonna happen again.
We had a great experience! They were extremely accommodating especially with a baby. The server was so nice and of course the chicken Parm was the best!
The first time I ate at Parm, I was a little underwhelmed. The second time, though, this past weekend while visiting New York, it was fantastic. We ordered the garlic bread to split (SO yummy) and then I had the chicken parm sandwich, which was maybe one of the most satisfying things I've ever had in my life. Definitely go here, and definitely get that.
Calamari way too spicy. Tons of peppers and few rings at all.
Coffee was a mistake - watered down without flavor.
Single worst restaurant experience I've ever had. We waited over an hour for our food, only to to send it back to the kitchen because the pasta was undercooked on both plates. Half the restaurant was up in arms that night and I felt bad for the manager/kitchen/waiters who were working as clearly there was some major breakdown since they were all fighting and cursing amongst each other IN FRONT of guests, but that doesn't excuse the experience. The manager should have stopped new seating guests, taken care of the disgruntled guests currently in the restaurant, and closed for the night to resolve issues with the staff.
Really a shame since I've only had pleasant experiences downtown. Will not be returning.
I have been to this restaurant about 10 times. The service has deteriorated. My meal took 40 minutes to get to the table and when it arrived it was dry and had clearly been sitting under a heat lamp for 10 minutes. They did give me a free meal but I will not be going back.
Great spot but Kitchen has been very backed up lately. Hopefully will get better because awesome food and great restaurant for the UWS
Excellent service and the calamari, chicken parmigiana and chicken limone was excellent. The chicken so tender and the outside skin so crisp.
We were a 'walk-in' table of 3 ( 2 adults and a baby). We waited at the host stand for 10mins and when he returned he simply said 'we can't seat you'... Not, we can in 15-20mins, or sorry we're full... Just 'we can't seat you.' Full stop.
I asked when they would have room. He said after 4pm because they have reservations. We walked out and looked on on Open Table for an alternative. Parm came up as a reservation at 3:00pm (it was 2:45pm). So we booked it. Walked back in, said we had a reservation, and the same host acted like we had never been there.
On top of that the food was awful. We used to love the Zitti here, and recommend it but it felt reheated in the microwave and burnt. The Sunday salad which is usually delicious was actually gross.
Last time we will be visiting Parm.
The only reason my review is not five stars is because the kitchen was really backed up that night and this after waiting for our table even though we had a reservation. The food was great and the manager and wait staff went out of their way to make up for the wait for our meals.