Papillon Bistro and Bar

3.8
493 Reviews
$31 to $50
Bistro
Papillon is a stunning classic French Bistro featuring an elegant rustic decor that brings you back through time to a provincial town in France. The exquisite decor is the perfect setting for Papillon's culinary delights. Located in the heart of Midtown Manhattan, just steps from Central Park, Museum of Modern Art & the famous 5th Avenue shops, Papillon offers a fun environment where our guests feel like family. Our deceivingly large space offers dining experiences to match your every mood, whether you’re enjoying a craft cocktail on our sidewalk café, mingling with colleagues in one of our private rooms, or delighting in dinner and a show at our Opera Night on Saturdays. Get to know our killer staff, and enjoy a sense of community with a little something for everyone. At Papillon Bistro & Bar, every night is made better with just a touch of sophisticated debauchery!
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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Sealed or wrapped utensils used
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Staff temperature check required
  • Diner temperature check required
  • Contact tracing information collected
What 493 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.6
food
3.6
service
4.1
ambience
3.5
value
Noise · Moderate
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N
Nellie
1 review
Dined on December 31, 2021
Overall4food3service4ambience5

Excellent spot for the holidays as it’s decorated to the nines with Christmas ornaments! Great ambiance but menu is disappointing and food is pricey.

r
raquelp
New Mexico
2 reviews
Dined on December 31, 2021
Overall2food2service2ambience3

Sillas sucísimas. Comida regular. Muy caro para la cantidad. Muchos detalles para corregir

Report
CT
CamilleT
1 review
Dined on December 28, 2021
Overall1food1service1ambience1

DO NOT GO THERE ! Worst experience ever. If I could put 0 star I would !!
We went there because we heard a lot about their Christmas decorations and they are indeed really nice. Unfortunately the food wasn’t good and is SOOOO expensive that’s crazy. We ordered a Caesar salad with chicken for 24$!!! I am still looking for the parmigianno and the croutons that were promised on the menu. It was basically ONLY chicken and lettuce. What a shame! How can you make someone pay 24$ for lettuce and chicken?!
Noticing that, I decided to ask for an explanation. The lady told me she could not do anything for me and that I had to see with the guy over there. I assumed he was the manager. After waiting for 10 minutes I finally managed to talk to him. When I asked why there was only 2 pieces of crouton and almost no cheese in the salad, he answered « I didn’t make the food! » in the end he brought 5 pieces of croutons in a new bowl…. How can you be so rude !! That’s just a tourist trap do not waste your time and money there !

OT
OpenTable Diner
Los Angeles
1 review
Dined on December 28, 2021
Overall2food2service4ambience5

Marriage anniversary

MV
MVNL
1 review
Dined on December 23, 2021
Overall3food1service4ambience1

Music was way too loud and didn’t fit with the interior of the bar. Christmas decorations combined with Nicki Minaj blasting? That’s a no for me, sorry. Portions were enormous, ordered the calamari as a starter and got 10 rings EACH?? Just got coffee afterwards because we were stuffed. Calamari weren’t very tasty either, no seasoning, dry crust and a weird sauce served with it. Expected way more. Service was neat.

VS
VioletaS
Orlando
3 reviews
Dined on December 23, 2021
Overall5food5service5ambience5

Wonderful place! The food was great .. the best onion soup ever !!! the Christmas setting is unique in NYC

OT
OpenTable Diner
1 review
Dined on December 23, 2021
Overall5food5service5ambience5

Great service and food

OT
OpenTable Diner
Las Vegas
1 review
Dined on December 20, 2021
Overall1food1service1ambience4

The food was comparable to Applebee’s. The service was bad. The alcoholic drinks were bad. Maybe it was just a bad night for them but it’s enough for me not to return

B
Beebs
New York Area
5 reviews
Dined on December 20, 2021
Overall5food5service5ambience4

Th tables are very close and under the Covid circumstances people should be seated with a free table next to them. I met a friend who lives in the city and perhaps she used to this. We were seated next to wall in one side so that was good. The other side was a full table of 4. I love the restaurant.

TC
vipTinaC
Chicago
3 reviews
Dined on December 17, 2021
Overall1food1service1ambience1

Terrible. Sat there for 30 mins. No water servers and no server available but they serve the table next to us quickly just not our table. The restaurant is not even busy. VERY POOR service

A
Andreav
New York Area
1 review
Dined on December 14, 2021
Overall5food4service4ambience5

Decent menu, decent drinks. Gorgeous set up, will always remember this experience. Reservation went smoothly, had a really great time!

OT
OpenTable Diner
1 review
Dined on December 10, 2021
Overall2food2service1ambience5

Terrible service. Waited over 1.5 hours and still never received our dinner.

OT
OpenTable Diner
New York Area
1 review
Dined on December 9, 2021
Overall1food1service1ambience3

Beyond disappointed in this establishment. We came into the city for a night during Christmas time. We heard about this restaurant and their decorations. When we came in the decorations were great everything after was horrible. We had a 745 reservation and were told to go to the bar it would be ready in 10 mins. We went to the bar and got two drinks which were good however the bar was filthy, everything was sticking to it. About 45 mins later they told us someone was paying and we were going to be seated soon. We walk over to see they moved a group of girls to our "table" and they were trying to seat us at the table they were at previously that was barely cleaned. After waiting 45 minutes that was beyond unacceptable. I will never come back here decorations are nice but overrated, customer service is everything and they need a crash in it. They only reason I would give them a star is the decorations. If you go to see the decoration grab a drink and leave, not worth anything more!

CL
CLAUDIOB
New York Area
1 review
Dined on December 9, 2021
Overall5food5service5ambience5

The most beautiful restaurant I have ever seen! Great service too!

HW
HeatherW
Philadelphia
2 reviews
Dined on December 9, 2021
Overall4food5service4ambience3

It was very crowded and very noisy. Concerning in the era of COVID. If they would just turn down the music people wouldn’t have to shout to be heard resulting in an overall reduction of noise.

OT
OpenTable Diner
1 review
Dined on December 9, 2021
Overall3food2service2ambience5

The restaurant is absolutely beautiful with its Christmas decorations. Definitely insta worthy. However the food is less than mediocre for the price point. 20 bucks for a basic burger. I've had cheaper burgers in the city that were spectacular. Service was slow and lacking. My smoked old Fashion was also meh. Really disappointing.

JC
JohnC
New York Area
5 reviews
Dined on December 8, 2021
Overall1food1service1ambience4

The only redeeming quality of this place were the Christmas decorations. Food was low quality and service was practically non-existent requiring me to steal 2 napkins off an adjacent table. The place is made for Instagram as we saw 2 photoshoots during our time. There are options for your dollar.

J
Jary
New York Area
1 review
Dined on December 3, 2021
Overall1food1service1ambience1

My reservation was on Friday December 3rd at 8pm. I arrived 5 minutes before 8pm with my daughter and they had a rough time seating us. After they sat us, we did not get a menu, water or utensils till 20 minutes after….after we gave our orders, waiter came back about 15 min after to tell us they had nothing that we ordered…so we changed the entire dinner that we wanted….then after that, another 30 minutes happened and we did not get our food!! The worst thing of it all was that they said they did not have the French onion soup, meanwhile I saw every other table ordering the soup and they got it!! So, after a whole hour of waiting for food, it never arrived!! Me and my daughter just got up and left. No one bothered to ask if we were okay, or apologized for wait times. StAff seemed pretty rude and did not value the service I was bringing to their business. Me and my daughter were very excited as it is a Christmas themed restaurant for this time of year. She was very hungry and very disappointed…we took our business to Applebees instead!! I do not recommend this place to anyone! Such bad customer service. Trash.

OT
OpenTable Diner
Brazil
1 review
Dined on December 3, 2021
Overall1food1service1ambience1

Horrible experience!! The hostess started by saying we didn’t have a reservation in a very rude way, and by the way, it was the rudest hostess I’ve ever had to deal with. She then found our reservation, but said that was no table available. She said basically it was not her problem and it was up to us to stay and wait, or leave. They completely ignored our reservation and we had to wait in a “waiting room” which was huge and full of people waiting. We tried to order drinks from the bar there, and they didn’t offer any of the drinks in the menu, WHAT? We asked the ‘hostess’ about the possibility of ordering food from there and she said “I DONT KNOW”. ARE YOU KIDDING ME? They were practically begging us to leave and I can’t express how disrespectful this is… that is crazy, even for NYC. I sincerely hope everyone decides NOT to go to this place. RUN AWAY!

OT
OpenTable Diner
1 review
Dined on December 3, 2021
Overall1food2service1ambience4

Holiday trap. Service is brutal. Wait for food and drinks is absurd.

H
vipHoustontraveljunkie
Houston
14 reviews
Dined on December 3, 2021
Overall5food4service3ambience5

It was fun with all their Christmas decor. Unfortunately, they ran out of the ribs and it was early on a Friday night. Service was just ok. A little slow but you are really there for the decor and not necessarily the food. I had the French onion soup and it was loaded with cheese so I enjoyed it. The Truffle fries were good too.

JZ
JasmineZ
Los Angeles
1 review
Dined on December 3, 2021
Overall4food3service3ambience5

Great atmosphere because of Christmas decorations. Food is Okay.

OT
OpenTable Diner
1 review
Dined on December 2, 2021
Overall5food5service5ambience5

Excelente Servicio de los meseros, si no sabes inglés ntp, hay meseros que hablan español

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OT
OpenTable Diner
New York Area
2 reviews
Dined on December 2, 2021
Overall5food5service5ambience5

We had a reservation and came on time but we did have to wait at the bar but that’s no big deal we got a drink and by the time we got it , we were walked to the table. The food is sooooo good! The papillon salad is amazing. We went for the Christmas decorations. They were beautiful but the food is def worth coming for even if there are no decorations. Will 100% be back. The staff was attentive refilling our waters and suggesting food as I’m vegetarian.

AD
AshleyD
Las Vegas
2 reviews
Dined on December 2, 2021
Overall2food2service2ambience2

Was hoping to have brunch but apparently they only offer that on weekends even tho that wasn’t listed on their website. When they sat us at our table the restaurant smelled like bleach and they had large fans blowing like they must of had a leak or something. The smell of bleach was so strong it was nauseating and the fans were super loud. The food was ok, the drinks are super expensive. They did have cute Christmas decor at least. Was just hard to enjoy it. They should have kept the downstairs portion closed since it clearly had issues.

L
vipLovevail
San Francisco
18 reviews
Dined on November 29, 2021
Overall1food1service2ambience1

French Bistro? Chicken Quesadillas on the menu. We had a very bad experience.
To start, my water glass had a HUGE crack in it, my husband's food was cold, but he did not say anything as it would have taken too much additional time to get a hot replacement. We ordered one (out of two offered) of the pinot noir wines (no French wines) but received the other selection verses the one requested. Just could not wait to get out of the restaurant. The only redeeming star was our wait person, Sarah B. She was delightful.

L
Lindi
New Orleans
1 review
Dined on November 26, 2021
Overall5food5service3ambience5

Great place to go for drink and food, and see the Christmas decoration the service was good, but need more waitress. Also price went up. I guess inflation? Other than that I highly recommended.

CF
ClaireF
1 review
Dined on November 24, 2021
Overall5food5service5ambience5

Great food, brilliant Christmas decorations and good service

A
vipAnonymous
New York Area
22 reviews
Dined on November 23, 2021
Overall4food4service4ambience5

Beautiful holiday decorations! Also a great set up for private parties.

FP
vipFoodiePlus
New England
23 reviews
Dined on November 1, 2021
Overall2food3service4ambience1

Very loud… Music way too loud for us to enjoy any meal…Upstairs wasn’t open and tables downstairs were very crowded… and didn’t we mention loud!!

JR
vipJimR
New York Area
9 reviews
Dined on October 18, 2021
Overall3food3service3ambience3

I was attending a lunch for a colleague of mine and when the cake came out there was no candle and no utensils. We had to ask several times for both which made this special moment awkward overall!

NM
NeriM
Tampa
12 reviews
Dined on October 8, 2021
Overall3food2service4ambience5

They have a limited menu. The full menu use to be good but we were unaware of the limited menu .. so grabbed some starters and ate elsewhere .

C
vipCheers
New York Area
32 reviews
Dined on October 7, 2021
Overall4food4service4ambience4

It was a pleasant lunch time meal. Service, staff and food exceeded expectations. Tables are spaced nicely to allow for comfortable conversation.

DE
DEEDEE
1 review
Dined on September 14, 2021
Overall3food4service1ambience1

while the food was quite delicious, the service was almost comically bad. After sitting at my table for 20 minutes, a staff member came over to ask if i was planning to eat because i hadnt ordered anything. I said that I was but nobody had come to take my order. I understand that everyone is short staffed these days -- the food was what saved the service.

JP
vipJohnP
New York Area
32 reviews
Dined on July 26, 2021
Overall3food3service3ambience3

Fine average service and environment. Nothing special.

w
vipwendyl
New York Area
180 reviews
Dined on July 21, 2021
Overall3food3service4ambience3

When I walked in for what was supposed to be a business dinner - the music was so loud I couldn't hear myself think. The hostess took us upstairs where she thought it would be quieter - it was only marginally quieter. The limited menu is more like average pub food. Look of the restaurant is dated with faux art nouveau decor. I had to apologize to my guests. I suppose for an after work drink in midtown it is ok. I would not go back.

M
vipMike
New York Area
10 reviews
Dined on July 19, 2021
Overall5food4service4ambience4

I reserved an inside table, but was seated outside. Other than that, my guests and I enjoyed our evening.

OT
vipOpenTable Diner
New York Area
1 review
Dined on February 25, 2021
Overall1food1service1ambience1

Restaurant was closed despite confirming reservation

OT
vipOpenTable Diner
New York Area
1 review
Dined on February 17, 2021
Overall3food3service3ambience4

Great midtown bistro. However when we got there it was closed even though we had a reservation.

R
Random
New York Area
14 reviews
Dined on January 17, 2021
Overall1food1service1ambience1

NOT OPEN !!!!!! You took our reservation , even confirmed . But closed on holiday weekend !!!!!!!! Open table needs to check this !!!! We had to wander around looking for anything available !!!!!

FAQs

You can order delivery directly from Papillon Bistro and Bar using the Order Online button. Papillon Bistro and Bar also offers takeout which you can order by calling the restaurant at (212) 754-9006.

Papillon Bistro and Bar is rated 3.8 stars by 493 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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