Palomino - San Francisco
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Started out ok until I got my food. Ordered a medium well burger and it came out raw. Waiter noticed it after I ate it and made an adjustment on the bill. An hour and half later had massive stomach pain and was constantly in and out of the restroom. Not good!
Love this place - been eating here for over 20 years! I kept coming back for the Rack of Lamb. I sure would love it if this item returned to the menu!!!
I’ve been here twice, once for my sisters birthday in January and for my first Mother’s Day. First time service was horrible the waiter never came to check on us, we had to find him. So I thought I would give it another shot for Mother’s Day. Boy did I mess up. I had my husband and 6 month old, we got there and sat down, didn’t get ANYONE TO OUR TABLE FOR 20 minutes!! Not even for water or to say illl be right with you. Our waitress only bad ONE other table we almost got up and left when they saw my husband stand up we quickly got service and the waitress was actually really nice But that is SERIOUSLY RIDICULOUS to wait that long for someone to give us any sort of attention and it wasn’t even busy. I will definitely not be coming back.
Very slow service, but they constantly kept us informed and paid for our desert. The general manager was fantastic about addressing their very slow service. Would definately reccommend.
Everything was great. The service and food was great. We chose the restaurant based on the reviews and the location. We were not disappointed with our choice. We will be coming back again. Best Tiramisu ever!!
Fish which was suppose to be one of the daily specials was not too fresh. The table we sat at was near the window as we asked but felt like we were right in the walkway. Donuts for dessert was good.
Location and ambiance remain great. Food and service have fallen greatly from years past. Food tasted mass-produced, over-sauced, tiramisu had much too much chocolate sauce (no flavor of lady fingers). Server reached across one guest to deliver cocktail in martini glass (careful, don't spill) and a hot entree plate (ouch!) to another guest (who had to grab the hand-off of the martini glass and hot entree plate). No description of specials. Presented (served) exact same specialty port wine in two different glasses.
The food was decent but the service was terrible. It was my sister’s 40th Birthday and I was embarrassed by how bad it was. We won’t be going back.
Food was excellent as was our server, Brittany. We really enjoy the Wednesday wine special.
Restaurant looks ‘tired’. Cracked bench seats, stained cloth decorations.
Service was good, but we had to ask to get the floor of an adjacent table cleaned. It was evident that a family was there previously. The table was reset, but the floor ignored.
The men’s washroom had an overflowing wastebasket and was in need of a floor cleaning.
It’s a shame. Great location, beautiful building. Plenty of staff, but perhaps not managed or funded to be a first class restaurant. (Part of Restaurants Unlimited ownership).
Food was good (not great). Wine list expensive and, for a restaurant in a great wine region, sorely lacking in local Californian wines.
This is our go to restaurant in San francisco. i would recommend it for tourists who don't want to be gouged. Food is tasty and well presented. Atomsphere is unparalled. There truly is something for everyone. Staff is very welcoming.
Service and server horrible for not being very busy. Rarely checked on the table for refills. Service is usually outstanding
A great restaurant. We enjoyed the food.
I have been eating at Palomino for over 20 years. This was their worst performance. On a nearly empty Monday, the service was beyond slow - to get food - to get more water - to get check paid - etc.
My food had clearly sat on the counter too long before being served.
They had one large group that seemed to get 99% of our waiter’s attention and no other waiter or busboy would help. We were ready to pay and leave at 12:55 and left at 1:15.
My guest was baffled. It was bad.
Went for Easter brunch. Nice experience overall. Could have been more festive. Food was above average.
Delicious food! Great ambiance, I would definitely recommend it
Although the service was slow and the pizza was a tad greasy, the ambience was nice.
My wife and I returned after a 21 year hiatus to visit the restaurant we ate at the night we got engaged. It was exactly how we remembered it. The place looks a little tired and could use a refresh but the food was good and the location is ideal for water views
We arrived 1/2 hr. early after a day at the SF Giants game (we one!). We were told we would have to wait, but no real suggestions were made. We could have eaten @ the 'Bistro Bar' .... ? I had to go to the front desk 3 times to see if our table was ready after the 1/2 hr. mark. The rest. opened @ 5:00 P.M. , we did not know this thinking if we get there early we will go right in. There were only 2 other tables, no real reason for a delay? Both hostesses seemed unfriendly and unprofessional, like they were bothered. The server Grant made up for this with his professionalism. However we did have to ask for bread which is generally a starter staple.
One of my most favorite restaurants with great food and a beautiful view of Bay Bridge.
Awesome restaurant and a great place for a group. We loved the food choices as well as the creative drinks that they served. The view of the bay bridge was really nice.
Food was ok. Waiter was nice and efficient. Restaurant was not vibrant and energy level low.
Great food and our waiter was really friendly and helpful.
Birthday dinner was very nice ..food was delish ! Service was great ! And the bridge view is so Beautiful , just needed to ask to lower the lights for better ambiance and view:)
A very pleasant atmosphere to enjoy a weekend brunch with friends and a view of the Bay Bridge. The menu selection was excellent to accommodate many tastebuds. Service was attentive. We all enjoyed our selections, mine was the classic eggs benedict with a different twist.
Food was nice and hot as we requested. Server most pleasant.
Came here with a group of friends. The staff accommodated our special request for a round table, and were very patient with us when the number of people in our party changed twice. Then, at the lunch, we got wonderful service and terrific food.
Can’t beat the gorgeous view of the Bay Bridge! The darker it got, the more mesmerizing were the lights. Our waiter was more attentive than any other time I visited Palomino. The Palomino Martini was perfection with the blue cheese-stuffed olives and Sapphire gin with barely a breath of vermouth. Two of us shared a yummy thin artisan pizza as a starter. We enjoyed our entrees of scallops and of the beef pappardelle pasta dish, as well. The only negative: they were all out of sorbets for dessert. Can’t beat plenty of parking indoor on St Patrick’s Day evening in San Francisco, especially 3 hours free with validation!
Wonderful service by the waitress and the food was amazing. Can't beat the view of the bridge at night, would definitely recommend going here! The price is a tad high, but it's definitely worth it for a special occasion!
One of us ordered a salmon that had to be sent back because it was over cooked. The burger she got to replace it was good, and the restaurant was accommodating about the problem, taking the salmon off the bill. Service was friendly and the place was lively. My chicken was good enough to eat but nothing special.
Another lovely dinner at Palomino. We had the same waiter, Grant, that we had in January. He is fantastic! WIll return again and ask for Grant. Delicious and we were there for a long time!
Had a dinner out with my fiancé and hand a wonderful time! Would definitely come again! View of the bridge was amazing from our table. It got a little loud towards the end but overall experience was great!
With so many great restaurants in the city, I do not know why they still exist. The food is quite mediocre to say the least. The Water Bar across the street is 10X better. I will never go back.
The food was phenominal. Our waiter was very attentive and had great suggestions. I would highly recommend Palomino!
Exceptionally attentive wait staff, good street parking, spacious dining room with views of the Bay Bridge and Embarcadero walkway. The food is not comparable to the best San Francisco Italian restaurants but it is good overall and the aforementioned attributes help make up for any shortcomings.
Seated right on time of our reservation. Great view, food and drink! Excellent service...
Great food. Great service. Great location. The crab and artichoke dip was delicious and the Rigatoni Bolognese was epic!
We had a disappointing experience at Palomino. It was my daughter's 18th birthday and I had recommended it to her based on my visits there in past years. It was a Sunday night and pretty empty. After being seated, 17 minutes passed and no one had come to take a drink order or greet our table. Finally sent my husband to ask for help and while he was doing that, a waiter showed up. The waiter was very nice and attentive the rest of the time, but that opening seemed to reflect the whole rest of the meal. Hot appetizer was barely lukewarm, salads were soaked in dressing, the fries in the steak frites were not even lukewarm (though the steak was delicious). Nothing was terrible, but nothing was really good either. It was a huge letdown from the amazing food I had remembered having there in the past. I hope it was just an off night for them.
I was here a few years back and enjoyed it very much. I went Sunday night, and was greatly disappointed from the very beginning. The menus we received were old and tattered, and the special menu I received was covered in tomato spots. I asked the waiter which fish was fresh, and he said if he was being totally honest, nothing was - it was all frozen. The caused three of our group to stay safe with pizza. Their caesar and chop chop salad was way over dressed and a soggy mess. Two in the group ordered steak and they were way under-done. I didn't return it because it was also tasteless and chewy. My dog is enjoying it now. The house margarita had no taste of tequila and they don't even use a margarita glass. All In all this was an embarrassing night for our guests and for me. There are so many amazing restaurants in SF - don't waste your money here, unless its for a beer and French fries. The view of the bay bridge is spectacular.
It was our first time at this restaurant and overall we enjoyed our experience very much from the service, the food, location and ambience.